Claims Manager

Title: Product Lifecycle Engineer Location: Sweden Department: Product Support Reporting to: Technical Manager – Product Support About the role As a Product Lifecycle Engineer at Berg Propulsion, you will play a key role in safeguarding the performance, reliability and quality of our products throughout their operational life. The role sits within the Product Support Technical Team and works closely with colleagues across engineering, purchasing and quality as well as with external partners such as suppliers, shipyards and vessel owners. In this role, “product health” refers to monitoring and safeguarding how Berg Propulsion products perform in operation, ensuring that technical issues are properly investigated and that lessons learned lead to product and quality improvements. You will lead and support technical investigations related to warranty claims and product performance, ensuring that issues are properly analysed and resolved. A central part of the role is to translate findings into improvements that strengthen product quality, reduce future claims and support long-term customer satisfaction. The position requires both technical understanding and the ability to work in complex situations involving multiple stakeholders across the global organization. Key responsibilities Safeguard the technical, functional and commercial integrity of Berg Propulsion products throughout their operational life. Drive and coordinate quality events and product improvement activities related to field performance. Lead, assess and coordinate technical investigations related to warranty claims, either remotely or onsite when required, to determine root cause and support decision-making. Provide technical and commercial guidance during customer warranty claim processes. Contribute to continuous product improvement initiatives together with cross-functional teams. Issue and manage service letters when product updates or operational guidance need to be communicated to customers. Work closely with the Quality team to perform root cause analysis and implement corrective actions. Coordinate internally with Product, Product Support and Purchasing teams and externally with suppliers, shipyards and vessel owners. Your profile We are looking for a technically strong and structured professional who is comfortable analysing complex technical issues and guiding investigations across multiple stakeholders. You likely have: A university degree in engineering, or equivalent experience. At least 5 years of experience in product support within the marine industry. Experience working with product investigations, technical troubleshooting or warranty handling. Ability to lead technical investigations and coordinate work across teams. Strong communication skills and the ability to work constructively with both internal teams and external partners. You work in a structured and methodical way and are able to maintain focus on processes and established principles even under pressure. What you will contribute In this role you will contribute by: Strengthening the customer experience in terms of reliability and perceived quality of Berg Propulsion products. Turning technical investigations into concrete product improvements. Supporting a lifecycle perspective on our products and their performance in operation. Ensuring that improvement initiatives lead to measurable results. About the team The Product Support Technical Team works globally to support vessels in operation and ensure that field experience feeds back into product development and quality improvements. The team collaborates closely with engineering, purchasing and quality functions across the Berg organization. What we offer A technically challenging role in a global marine technology company. Opportunities to work closely with product development, quality and global service teams. An environment focused on operational excellence and continuous improvement. The opportunity to influence how product knowledge from the field drives future product development. For questions about the position, contact Jonas Milefors 📞 +46 31 7548121 ✉ jonas.milefors@bergpropulsion.com

About Future Group Future Group is not your traditional financial services company – we're a collective of super funds and services committed to changing our planet now for a better tomorrow. When you join us, you’ll become part of a team united by a clear and important mission: to lead the investment movement by advocating and campaigning for a future worth retiring into. We are looking for someone to join our purpose-led high-growth scale-up in a Claims Manager position. The role exists to provide expert oversight and decision-making on superannuation claims, ensuring fair, consistent and compliant outcomes for members while supporting the Trustee's obligations. And the best bit, you’ll get to work with some fantastic work mates! You'll collaborate with teams across the business and work closely with insurers, administrators and other key stakeholders.  Future Group values diverse lived experience and identities, and we strongly encourage applications from people of Aboriginal and/or Torres Strait Islander backgrounds, those with caring responsibilities, from culturally and racially marginalised groups, with disabilities, who experience ageism, LGBTQIA+ individuals, and those who face social exclusion due to their social class. We recognise that the recruitment journey may present unique challenges for trans and gender diverse folk, and we are committed to ensuring an inclusive and accessible recruitment process for all. We will happily make any reasonable adjustments to accommodate diverse needs, so if there is anything we can do to support you at any stage of your application, please let us know. For more information about DEIB at Future Group, please contact us at diversity@futuregroup.com.au. About The Role As Claims Manager, you'll oversee the assessment and decision-making of insured and non-insured superannuation claims, ensuring outcomes align with Trustee obligations, fund rules and regulatory requirements.  You'll manage complex and disputed claims, challenge insurer and administrator decisions where required, and provide recommendations to governance forums. You'll also monitor service provider performance, prepare claims reporting and insights, identify emerging risks and opportunities, and contribute to continuous improvement initiatives.  As a senior subject matter expert, you'll provide guidance across the business on claims-related matters while helping drive best-practice claims management and strong member outcomes.