ÜBER UNS

We’re the smart Innovation Platform trusted by over 600 global organizations to manage the full innovation lifecycle, from

strategic foresight to ideation, tech scouting, startup engagement, and project execution. Our modular, AI-powered software

connects strategy with delivery, helping business units align efforts, make smarter decisions, and scale what works across the

enterprise. With more than 20 years of experience, a team of over 160 employees, and expert consulting, HYPE enables organizations

to make innovation systematic, inclusive, and outcome-driven—reducing costs, driving growth, and building resilience in a

constantly changing world.

Now, we’re expanding our team and are looking for a

Renewal Manager (m/f/d)

Location: Europe, preferably Spain | Language: English & German

DEINE AUFGABEN

As a Renewal Manager, you will ensure that customer contracts are renewed in a timely and economically successful manner. You will

take ownership of the renewal pipeline, reduce churn risks, improve forecast accuracy and ensure that renewals are not tackled

shortly before the end of the contract.

Your role is a commercial interface function between Customer Success, Sales and Finance.

You will be responsible for the entire renewal process for a defined customer portfolio in EMEA and North America, from the early

identification of upcoming contract renewals to the successful closing.

These include in particular:

Renewal Management

You will build and maintain a transparent renewal pipeline for all contracts with upcoming renewals.
You control timelines, next steps, and escalations.
You will ensure that all relevant stakeholders are involved in good time.

Commercial Negotiation

You will hold renewal talks with customers, negotiate commercial conditions within the framework of specified guidelines and

actively work to control discounts, secure existing customers and implement price increases or indexations.

Churn Prevention

You will identify renewal risks at an early stage and work with Customer Success and Account Management on measures to reduce

risk.

Forecasting and reporting

You provide a reliable forecast of renewals, churn, downsell and upside potential.
You keep CRM data up-to-date and create regular reports

Process improvement

You will develop and improve renewal playbooks, email sequences, escalation logics, reminder processes and reporting

structures. The goal is a scalable, repeatable renewal process.

Success Criteria / KPIs

The success of the role is measured in particular by the following key figures:

Gross Revenue Retention
Net Revenue Retention
Renewal rate according to ARR
Churn and Downsell ARR
Discount Control
CRM Hygiene and Renewal Pipeline Coverage
Renewal Cycle Time

DEIN PROFIL

3+ years of experience in B2B SaaS, ideally with renewal management, inside sales or customer success responsibility
Experience with contract renewals, commercial discussions and stakeholder management
Understanding SaaS metrics such as ARR, GRR, NRR, CHURN, downsell, expansion, and forecasting
Very good CRM discipline, ideally HubSpot (alternatively Salesforce or Gainsight)
High process strength and good numerical understanding
Ability to identify risks early and escalate internally
Confident appearance in customer meetings
Fluent in German and English is a must
Other languages such as French, Spanish or Dutch are a plus

WAS WIR DIR BIETEN

Make an Impact: Help companies shape their future by driving innovation programs that matter

Strong Start: Onboard with expert support and learn from a global team of experienced professionals

Work-Life Flexibility: Flexible work schedules

Career Growth: Ongoing development and clear pathways to expand your role

Collaborative culture: A supportive, inclusive, and international team environment

Purpose-Driven Work: Be part of something bigger—accelerating innovation for a better world

DEINE KONTAKTPERSONEN

Charline Kocourek is your contact in the Human Resources department.

Please apply directly through our applicant tracking system, Personio, on our website. We prefer that you submit your application

in English. If you have any further questions, you can reach us at +49 (0) 228 / 2276-0.

Roll

Renewal Manager (m/f/d)

Kategori

Försäljning, inköp, marknadsföring

Plats

Europe, Tyskland

Publicerad

17 juli

Sista ansökningsdag

16 augusti

Källa

Arbetsgivarens hemsida

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