Operations Manager DSV Eskilstuna

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We're the people who keep the cloud running. We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, and operations managers. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. The Infrastructure Operations organization is seeking an exceptional leader to serve as a Data Center Engineering Operations (DCEO) Cluster Manager in Sweden. You will lead a large organization managing multiple data centers in the cluster, overseeing managers responsible for critical facility infrastructure. The pace, scale, and growth of Amazon's data center platform will challenge you. We seek experienced senior leaders who are highly strategic in managing their business unit, yet lead by example and roll up their sleeves when required. The ideal candidate will have strong knowledge of data center and mission-critical MEP infrastructure. You will be responsible for maintaining 100% service uptime in our cluster, maintaining a high-level view while diving deep into details as needed. You will interact daily with global teams, representing Sweden Data Center Engineering Operations. If you are passionate about customer experience, think and act globally, and want to contribute to the operational excellence of AWS data centers, this is the challenge you've been looking for. Key job responsibilities Team Leadership & Development: Hire, manage, and develop the operations management team including Facility Managers, Chief Engineers, and Facility Technicians. Mentor and develop employees at all levels, including managers. Operational Excellence: Ensure operation and maintenance of mechanical, electrical, and controls systems for AWS data centers, including preventive maintenance, corrective maintenance, and change management. Maintain 100% service uptime across your cluster. Performance Management: Establish performance benchmarks, conduct analyses, and prepare reports on all aspects of critical facility operations and maintenance. Manage all facility-related repairs in a timely manner. Organizational Structure: Build and maintain a sustainable organizational structure. Develop hiring strategy and participate in recruiting events. Cross-Functional Collaboration: Work with business development, engineering, and construction teams to forecast staffing needs and maintain appropriate resource levels. Vendor Management: Manage colocation data center service providers to meet or exceed contracted performance SLAs. Oversee on-site management of shift technicians, senior shift technicians, sub-contractors, and vendors, ensuring all work is performed in accordance with established practices and procedures. Incident Management: Lead safety, security, and availability incident response, incident management, incident resolution, and root cause analysis. Financial Management: Manage cost including OPEX and CAPEX associated with all data centers under your responsibility. Reporting & Communication: Conduct daily/weekly/monthly Data Center Engineering Operations meetings and reporting. Run weekly availability meetings and report outcomes. Global Integration: Liaise with global teams on initiatives, processes, and procedures; implement those initiatives locally in Sweden. Continuous Improvement: Drive continuous improvement of operational processes, procedures, methods, and tools. Lead and manage energy efficiency initiatives in your cluster. Capacity Planning: Support capacity planning and management activities. About the team You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Basic qualifications Experience hiring, developing, and managing high-performing technical teams. 4+ years of experience operating as a manager of managers AND/OR 7+ years of relevant experience managing mission-critical facilities. In-depth knowledge of data center facilities such as generators, chillers, cooling towers, air handling units, UPS, electrical sub-distribution systems, fire detection and suppression systems, and cable reticulation systems. Fluency in English to communicate effectively with global teams. Driving license valid in EU. Preferred qualifications Bachelor’s or master’s degree in engineering or related fields. Experience managing or implementing system health, performance monitoring, capacity planning, or process improvement and automation. Experience supporting procedures for production or mission-critical environments including ticketing, monitoring/metrics, and troubleshooting technical issues. Fluency in Swedish.

Företagsbeskrivning Om rollen DC TEAM LEADER - AUTOMATION WHAT YOU’LL DO At our Distribution Center in Eskilstuna, we are responsible for the logistics operations and the distribution of fashion items to our retail customers in Sweden, Norway, Iceland, Finland and Denmark. As a DC Team Leader - Automation you ensure smooth daily MHE operations in the DC and support improvements aligned with global standards. Your main responsibilities will include: Lead the Automation Tech team and oversee day-to-day activities, fostering efficiency, innovation, and safety to prevent business disruptions. Lead, coach, and support team members to develop skillset, improve performance and retain a high-performing workforce. Manage MHE and system maintenance budgets and maintain strong relationships with suppliers and service providers to ensure cost control and service quality Contribute with MHE-relevant knowledge into operations training and drive up-skilling of the Automation Tech team. Support with identifying and troubleshooting automation issues, collaborating with internal stakeholders to open tickets and follow up accordingly. Execute MHE maintenance, solve operational issues and escalate to other stakeholders as needed. Establish, monitor and analyse KPIs to evaluate Automation Tech team performance and provide insights, for improvements or upgrades. WHO YOU’LL WORK WITH You and another DC Team Leader Automation will each lead a team of 6 technicians, ensuring effective collaboration, performance, and development within your respective teams. The DC Teamleader - automation is reporting to the DC System and Automation Manager. WHO YOU ARE We are looking for people with… Deep expertise in MHE engineering and (semi-)automated DC concepts and operations. PLC knowledge is desirable. Strong technical skills in operations and troubleshooting. A positive attitude toward change, with the ability to quickly adapt to new system features and drive continuous improvements. Excellent cross-functional communication and collaboration skills, working effectively with key stakeholders, both internal and external. Proven ability to deliver effective training and user support. Clear communication skills, with fluency in written and spoken English and Swedish to ensure understanding and efficiency. And people who are… Collaborative and innovative, eager to co-create across diverse teams and contribute to professional growth. Structured and proactive, with strong skills in task management, problem-solving, and process optimization. Additional Information This is a full-time position, starting with a probationary period of 6 months. The location is based in Eskilstuna and part of the Logistic Region Europe. Collective agreement with Unionen. You will need to work a flexible work schedule that includes evenings and weekends. Start date during this autumn or by agreement. Sounds interesting? Apply by sending in your CV as soon as possible, but no later than 9th of August 2026. Due to data policies, we only accept applications through the career page. We also want to inform you about routines in the recruitment process, which means that all candidates in connection with a job offer are called to a drug and alcohol test. In addition, a job offer is only valid on the condition that a background check does not reveal any remarks in the criminal record. If you have any questions regarding the role, please contact Tom Gyllhamn (DC System and Automation Manager), tom.gyllhamn@hm.com WHO WE ARE H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make. We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. At H&M, our Logistics network ensures a seamless, flexible, and swift distribution process, by delivering products to our stores and online customers, every single day. Working as part of a demand-driven, efficient, circular supply chain, our dynamic logistics teams are consciously committed to and guided by our values. We work with scalable and innovative technical solutions, with our customer in mind. We don’t just go with the flow- we manage it, together with our service-focused, competent, motivated teams around the world. Simply put, our Logistics function ensures the right product arrives at the right place, at the right time, with the right quality and at the right cost within all channels– with the least possible impact on the environment. WHY YOU’LL LOVE WORKING HERE At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here. JOIN US Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are. Take the next step in your career together with us. The journey starts here. We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.