Sales Operation Strategy Manager (w/m/d) (Sales OSM)

ABOUT WOLT At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. OWN THE MARKET. BUILD THE FUTURE OF RETAIL. At Wolt, we're transforming how people shop. What started as restaurant delivery has evolved into one of Europe's fastest-growing commerce platforms, connecting millions of customers with everything from groceries and pharmacy products to flowers, electronics, and everyday essentials. Now we're accelerating our retail expansion across Germany, and we're looking for ambitious sales professionals who want to build something meaningful, own a territory, and make a visible commercial impact. As a Retail Sales Manager, you'll be responsible for bringing Munich's most exciting retailers onto the Wolt platform, helping them unlock new revenue streams and reach customers in entirely new ways. If you're energized by winning new business, meeting decision-makers, and building partnerships that drive real growth, this is your opportunity. WHAT YOU'LL DO WIN THE BEST RETAIL PARTNERS Identify, engage, and sign high-potential retail partners across Munich, from leading supermarket chains and specialty retailers to innovative local businesses. OWN YOUR TERRITORY Take full ownership of your market, build a strong pipeline, and execute a winning acquisition strategy to drive Wolt's retail growth. BUILD STRATEGIC RELATIONSHIPS Meet business owners, regional managers, and decision-makers face-to-face, understand their challenges, and position Wolt as their growth partner. CREATE COMMERCIAL IMPACT Negotiate mutually beneficial partnerships and help shape how retailers connect with customers through technology. DRIVE SUCCESSFUL LAUNCHES Work closely with onboarding and operational teams to ensure every new partner gets off to a strong start and achieves success on the platform. WHO WE'RE LOOKING FOR * 3+ years of sales, business development, or partnership experience * Proven success in acquiring and closing new business * Comfortable prospecting, cold outreach, and meeting customers in person * Strong communication and relationship-building skills * Highly self-motivated, competitive, and results-oriented * Excellent organizational and pipeline management skills * Fluent German and good English skills Experience in retail, hospitality, marketplace businesses, SaaS, payments, or technology sales is a plus. WHY JOIN WOLT? BUILD SOMETHING BIGGER Play a direct role in shaping the future of retail commerce in Germany. ACCELERATE YOUR CAREER Join one of Europe's leading technology companies and gain exposure to high-growth commercial operations. REAL OWNERSHIP Take responsibility for your market, your results, and your success. WHAT WE OFFER Remote Role & Company Car: This is a remote field sales role based within a 50 km radius of Munich. You'll receive a company car to support your customer visits and field activities. Shape the future of retail: We're changing the way people shop. Your mission is to make local commerce so efficient that our customers can spend their time on what matters most—instead of waiting in supermarket queues. Growth & Impact: Benefit from the steep learning curve of a global tech company and help take our market in Munich to the next level. Ownership: Work independently in a dynamic team with flat hierarchies and have a direct impact on the success of the business. Equipment: You'll receive top-of-the-line hardware, including an iPhone and MacBook, to help you succeed. Wolt Benefits: Enjoy discounts on Wolt orders, a public transportation subsidy, and wellness benefits (e.g. Urban Sports Club). Work-Life Balance: 30 days of annual leave, flexible working hours, and access to our modern office in the heart of Munich whenever you need it. Compensation for this role starts at €67,000 OTE, structured with a 60/40 base-to-variable pay split. READY TO MAKE YOUR MARK? We're looking for ambitious sales professionals who enjoy building relationships, winning new business, and creating long-term commercial impact. Apply now and help redefine how people shop in Munich. OUR COMMITMENT TO DIVERSITY AND INCLUSION We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Experience and relationship management add value to our customers' needs by ensuring their foreign transactions run smoothly. We need you for this. You will be an advisor, problem solver and confidant to our clients, providing them with insight and expertise on market developments and opportunities to sustain their business objectives and serving as a foreign exchange informant. You are a negotiator and able to build and strengthen relationships at an executive level. You will think outside the box and use your analytical insights to further develop our sales strategy, techniques and tactics based on feedback from our customers and developments in the forex market. You are able to transfer your passion, initiative and motivation to our team and our customers.   What awaits you? * Act as the primary point of contact for an assigned portfolio of active clients, ensuring high levels of engagement and satisfaction; * Execute FX transactions (spot, forward, and hedging solutions) in line with client needs and market conditions; * Proactively manage and grow your portfolio through cross-selling and up-selling of FX products and services; * Build and maintain long-term, strategic client relationships, including regular face-to-face meetings; * Provide market insights and FX guidance, supporting clients in navigating currency volatility; * Analyze clients’ FX exposure and risk management strategies, proposing tailored hedging solutions; * Collaborate closely with Sales, Dealing, and Operations teams to deliver seamless client service and maximize revenue opportunities; * Monitor market movements and identify trading opportunities relevant to your clients; * Drive client adoption and effective use of the platform, ensuring they leverage all available features; * Act as a key contributor to client retention, minimizing churn and enhancing overall client experience; * Gather client feedback and contribute to continuous improvement of products and services; Key Performance Indicators (KPIs) * Revenue generation and trading volume * Cross-sell and up-sell performance * Client retention (Churn) * Client satisfaction (NPS)   What do you bring? * Proven experience in FX sales, dealing, or account management within a financial services environment; * Strong knowledge of FX products (spot, forwards, hedging strategies) and international payments; * Demonstrated ability to manage client relationships and generate revenue; * Solid understanding of financial markets and currency risk management; * Excellent communication and negotiation skills; * Client-focused mindset with a consultative approach; * Ability to work in a fast-paced, performance-driven environment; * High level of attention to detail and strong organizational skills; * Fluency in English  * A proactive, results-driven team player with a strong sense of ownership.   It is your responsibility to ensure the growth of your portfolio by initiating and implementing proactive reactivation, cross-selling and up-selling strategies. Flexibility and creativity combined with a strategic and analytical mindset are required as there is no one right approach and all are tailored to the customer.   What do you need? * You can impress with very good communication skills and business acumen * You love selling and have initial experience in dealing with B2B customers * You can convince and thus convert non-active customers into active ones * You are a native German speaker and are fluent in English * Ideally a bachelors or university degree and a strong interest in the financial sector and FX market * You live in Düsseldorf or the surrounding area or are willing to travel to Düsseldorf    What do we offer? * An attractive position to further develop your skills as an account manager * Defined career plan, with development steps and training offers * A market conform salary * Great bonus structure based on your own performance * 30 vacation days (based on a full time employment per year) * An international team that has a lot of passion and fun at work * Various team events, locally and internationally including offsite. * Detailed onboarding You will be a valuable addition to building a strong brand from this innovative and fast-growing scale-up with great ambitions.     RECRUITMENT STEPS Discovery call with Christine, HR  Interview with Besart Shala, Jeroen Hoevers  Discovery of the team members   Who are we? iBanFirst is a fast-growing European fintech that is revolutionizing international payments for SMEs. Founded in 2016, our platform empowers Small & Medium Multinationals (SMMs) to regain control over their payment operations: currency conversion (FX), international transactions, and foreign exchange risk management across 140 countries — quickly, transparently, and securely.  We make life easier for SMEs through an advanced technology platform (automation, APIs, AI…) combined with dedicated expertise, offering the best of both worlds: the agility of a SaaS solution and the reliability of a trusted partner.  By simplifying complexity, iBanFirst helps thousands of bold companies seize global business opportunities with peace of mind — delivering simplicity, transparency, and security.    Key figures  * 350+ employees across 13 offices in 10 European countries  * 30+ nationalities represented, average age: 32  * 10,000 corporate clients trust us  * €65M in revenue in 2024, with a target of around €85M in 2025  * Profitable for nearly two years  * Ranked for 6 consecutive years in the Financial Times FT1000, among the fastest-growing European companies  * An NPS of 87.5 — an exceptional score in our industry that reflects enthusiastic client feedback on the simplicity, speed, and quality of our service    A strong culture built around 4 core values  Team First : The complexity of our industry demands collective intelligence. We prioritize cooperation, transparency, and knowledge sharing. Success is a team effort, and decisions are made together.  Tenacity : We’re transforming a challenging and highly regulated market. It requires endurance, fast learning, and resilience — qualities rooted in our entrepreneurial DNA.  Transformation : Innovation is not a buzzword; it’s a necessity in a constantly shifting and strategic sector. We innovate with intent: every technical, product, or organizational improvement is designed for real impact.  Trust : Trust is the foundation of everything we build — with our clients and, above all, internally. It’s driven by ownership, autonomy, and a shared commitment to transparency, rigor, and reliability.    Why join us?  * We operate at the heart of a strategic and fast-evolving sector: international payments for SMEs — a complex, high-potential market.  * We’re driven by a meaningful mission: helping bold “Small & Medium Multinationals” succeed globally.  * Our platform integrates cutting-edge technologies (AI, automation…), making it an ideal playground to test, learn, and innovate continuously.  * You’ll join an agile environment where your expertise has tangible impact, working alongside talent from top financial institutions.  * iBanFirst is profitable and backed by long-term investors:  * Xavier Niel and Bpifrance, historical shareholders, have supported and trusted us from the beginning  * In 2021, the entry of Marlin Equity Partners marked a new chapter in our international ambitions      #LI-CH1 #LI-Onsite