Customer Support Agent

ABOUT THE JOB Flatpay is one of Europe’s fastest-growing fintech companies and we’ve recently launched in the UK.  WHAT YOU'LL DO Role Title Role: Customer Support Agent Location: 5 days a week - London, White City Responsibilities * Speak with customers: Make outbound calls and take inbound calls to support our customers, gather feedback, and provide guidance on their setup or experience. * Manage issues: Resolve customer enquiries and support tickets efficiently, making sure we deliver fast and accurate help. * Handle onboarding: Prepare onboarding contracts for new customers and ensure all documentation is correctly completed and submitted. * Track satisfaction: Keep our customer satisfaction data up to date and help identify areas where we can improve. * Be a team player: Work closely with internal teams to pass along customer insights and help improve tools, processes, or services. * Contribute ideas: Bring forward suggestions based on your conversations with customers to help us make smarter decisions. WHO YOU ARE Skills & Attributes * High energy, persistence and positive attitude toward customers * Strong verbal and written skills  * Metrics-driven mindset and comfort working toward daily/weekly targets * Receptive to feedback and eager to learn customer support best practices * Comfortable working both independently and with a team * Ability to multitask, manage time effectively and stay organised in a fast-paced environment Our Values  At Flatpay, how we work matters as much as what we achieve.  Happy Humans – We bring energy to our work and create teams people enjoy being part of.  No Assholes – We perform at a high level while treating colleagues and customers with respect.  It’s Our Business, Own It – Everyone takes responsibility and manages their work like it’s their own business.  Start With No – We challenge ideas, think commercially and focus on what truly creates value.  Sky-High Ambitions – We set bold goals and expect people to keep raising the bar.  The Best Argument Wins – Titles don’t decide outcomes. We debate openly to reach the best decisions.  Background * Previous experience in customer service or a similar role * Bonus: experience in the payments or fintech sector * Fluent English speaker  * Positive mindset and strong focus on customer satisfaction * Right to work in the UK (unfortunately we can’t offer visa sponsorship right now)

ABOUT THE JOB Flatpay is launching in the Netherlands in January 2026 - applications now open! The payments revolution is here.   Who we are   Flatpay is one of the fastest growing companies in Europe and was founded 3 years ago in Copenhagen with a simple mission; to take the stress out of card payments for small-medium businesses who want to focus on what they do best - running their business. But monthly hardware fees, a different rate for every card, extra costs on each transaction and confusing price increases have made payments stressful and time consuming.   That’s why we started Flatpay. * One low, flat rate across all cards * Free best in class card terminal *  No startup fees, no monthly fees & no hidden fees * Next working day payouts * 24/7 NL based customer support * 40,000+ happy merchants across Europe with a 4.7 Trustpilot rating & 50+ NPS We’re already more than 1,000 people across Denmark, Finland, Italy, Germany, France and the UK. WHAT YOU'LL DO Role: Customer Support Agent, full-time Start Date: As soon as possible Location: On site 5 days per week in our Amsterdam office As a Customer Support Agent for the Dutch market, you'll be the voice of Flatpay.  Your day-to-day * Support our Dutch merchants: Take inbound calls and make outbound calls to support our customers, gather feedback, and provide guidance on their setup or experience. * Manage issues: Resolve customer enquiries and support tickets efficiently, making sure we deliver fast and accurate help. * Handle onboarding: Prepare onboarding contracts for new customers and ensure all documentation is correctly completed and submitted. * Be a team player: Work closely with internal teams to pass along customer insights and help improve tools, processes, or services. * Contribute ideas: Bring forward suggestions based on your conversations with customers to help us build a best-in-class customer support. WHO YOU ARE Ambitious - You’re looking for more than just a 9-5. We only promote internally and we promote fast. If you have the right skills and a killer attitude there’s no limit for you here.   Humble - We only work with people we like and once you join it’ll be your job to ensure that too. You’re kind, low ego and people love working with you. Smart - This isn’t proven by a university degree; smart to us means high EQ. You’re quick on your feet, love talking to people and have natural instinct for relationships. Skills & Attributes * High energy, persistence and positive attitude toward customers. * Strong verbal and written skills. * Metrics-driven mindset and comfort working toward daily/weekly targets. * Receptive to feedback and eager to learn customer support best practices. * Comfortable working both independently and with a team. * Ability to multitask, manage time effectively and stay organised in a fast-paced environment. Background * Previous experience in customer service or a similar role. * Bonus: experience in the payments or fintech sector. * Fluent English and Dutch speaker. * Positive mindset and strong focus on customer satisfaction. * Right to work in the Netherlands. If this sounds like a good match, we’re looking forward to hearing from you.   The Flatpay team From the Nordics, with love ❤️