Delivery Manager

Shape the Industry and Your Career At Cytora, now part of Applied Systems, we’re transforming how insurers and brokers connect, operate, and grow. Our AI-powered platform is driving smarter decisions, greater efficiency, and seamless collaboration across the global insurance ecosystem. As we accelerate digital transformation, we’re looking for curious, collaborative minds ready to help shape what’s next. If you’re energized by innovation and inspired by impact, your future starts here. The Role You will be helping to build Cytora’s Underwriting Productivity Suite, a serverless based web application that increases the efficiency and effectiveness of underwriters thereby reducing expense ratios and delivering profitable growth to our customers More specifically, you will be joining the platform team, which is responsible for the infrastructure of our application, our monitoring systems and our CI/CD pipelines. We: * Have single and multi tenant deployments across Europe, United States and Australia * Have infrastructure deployed on AWS and GCP * Manage our infrastructure as code, using terraform * Use third party systems such us circleci, datadog, auth0, thoughspot * Have the mid-term requirement to scale, and the short-term requirement to deliver really fast, so this engineer will need to have good intuition on the level of complexity our systems need. Along with core technical skills, we are excited about colleagues who bring passion for the craft of inventing and building products from the ground up This means providing feedback to product managers and the wider company, contributing to roadmaps, and bringing your creativity to bear by suggesting features and improvements based on your technical understanding of what is possible and needed. Requirements: * We are looking for someone who is customer-centric, values-driven, and collaborative with great communication skills * Strong proven experience in serverless: Lambda/SQS/SNS/S3/Aurora Serverless/GCP Vertex AI/GCP BigQuery * Strong experience using a range of AWS services but not limited to: RDS Aurora Postgres, APIGW, Lambda, S3, SNS, SQS, SES, Cloudfront, Secret Manager, Certificate Manager * Experience building and maintaining multi-region deployments * Terraform/Terragrunt experience as this is part of our stack with Single Tenant deployments * Experience using an OOP language, we use Python * Experience using Terraform * Knowledge of networking fundamentals, including VPC configuration and security Nice to haves: * ECS and Fargate are a plus * Experience designing both single tenancy and multi tenancy solutions * Experience building and maintaining Kubernetes clusters using AWS EKS * Maintaining CI/CD pipelines (we use CircleCI) * Monitoring, we use Datadog logs, APMs, profiling, App security * Prior experience using GCP is a plus, but not essential * Awareness of GDPR compliant systems * Experience building event-driven, serverless applications * Cloudflare/Orca/Vanta Why Cytora We’re building the future of insurance and we’re doing it together. At Cytora, now part of Applied Systems, we’re driven by a shared mission to transform the industry through AI-powered solutions that deliver smarter decisions, stronger connections, and better outcomes. We foster a culture that values who you are and recognizes that you’re more than your role: you’re a teammate, and you matter. We thrive on the strength of our diverse experiences and celebrate the uniqueness each person brings to work every day. We believe flexibility fuels performance. Whether remote, hybrid, or in-office, we empower our teams to work in ways that work best for them. Here’s what you can expect when you join us: * Competitive salary * Flexible working and remote options * Professional development budget & conference access * Annual company retreats * A mission-driven culture that puts people first Location This role is remote and we are looking for individuals based in the East Coast Additionally, this role is only suited for professionals currently based in the US and have full rights to work as we don't offer sponsorship at this stage. Our targeted starting base salary in the United States for this position ranges from $100,000 to $140,000. To determine a new team member’s starting pay, we consider a variety of factors, including someone’s depth, breadth, and variety of experience, skills, and responsibilities. Depending on the role, team members may also be eligible to participate in additional compensation plans such as bonus and commission. AI Utilization We leverage AI tools to streamline parts of our recruitment workflow (such as resume parsing and interview scheduling). However, candidate screening, interviews, and final decisions are conducted by real humans. EEO Statement Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.

Theodo is an engineering & design consultancy with offices in Paris, London, New York, Casablanca and Cape Town. We build high-quality digital products for clients across industries, and we are increasingly working with enterprise organisations on complex, high-impact tech modernisation programmes - including AI-powered code modernisation. We run lean internally: we care about process, continuous improvement, and doing things properly. Our founders have written books on the best practice for using lean to scale agile in large organisations. The Opportunity We're hiring a Senior Delivery Manager to take ownership of complex client projects and programmes end-to-end. You'll be the person clients trust to tell them hard truths, protect scope, and deliver - while the client principal focuses on account growth. This is a high-impact role at the heart of how we deliver, and a key part of how we're evolving our delivery model as we scale. The role Negotiate and manage product scope to deliver maximum value on fixed-price and time/materials engagements Act as a trusted advisor to clients, guiding product owner decisions on trade-offs and priorities Manage the flow of requirements from client to team, maintaining a healthy backlog and driving visual management practices Own the delivery plan; producing, maintaining, and communicating it throughout the engagement Run agile ceremonies and solve day-to-day delivery problems before they escalate Monitor effort, forecast accurately, and ensure delivery operates within contract terms Build long-term client relationships, providing strategic recommendations to senior stakeholders and owning RAID management Mentor junior delivery managers and contribute to continuous improvement initiatives across the business What We're Looking For You're a seasoned delivery professional who knows when to push back and when to flex. You build trust quickly with senior stakeholders by proactively communicating on the delivery plan, relating it back to business needs and providing sound judgement. You spot the risks, challenge broken processes, and leave projects in better shape than you found them. Trusted by clients at C-suite and senior stakeholder level - able to have difficult conversations and maintain the relationship Trusted by on the ground delivery teams - able to have detailed conversations about technology and product with the experts on your team Preventative rather than reactive - you identify risk early and act before it becomes a problem Rigorous about delivery metrics and able to use them to justify commercial decisions Genuinely interested in lean delivery principles and willing to keep learning Humble and coachable - you take feedback and bring that same openness to your team A multiplier: you improve delivery maturity on every project you touch, and bring things back to the wider team Required Skills & Experience Around 2-4 years of delivery management experience on complex digital or technology projects Proven track record managing both fixed-price and time/materials engagements Experience managing senior client stakeholders and steering committees Demonstrable examples of scope negotiation and risk management on large or high-stakes projects Experience running agile ceremonies and holding teams to a high standard of delivery Comfortable using delivery data to drive commercial decision What We Offer 25 Days annual leave Learning and Development support throughout your career at Theodo Private Health Insurance via Vitality 3 week work from anywhere policy Equipment budget for your tech set up Company pension Monthly Socials A Slack network of 700+ “Theodoers” across our extended ecosystem — ask questions, share patterns, or troubleshoot obscure challenges with some of the sharpest minds out there A hybrid working model, with offices based in London