CRM & Loyalty Specialist

About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.  We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility. As a Sales Specialist in a Lucid Studio, your primary focus will be to guide customers on their journey with Lucid as a main point of contact from sales, transaction facilitation, and successful delivery.  This role is pivotal in ensuring a seamless and personalized customer experience.  If you're achievement-oriented, thrive in goal-focused settings, and have exceptional relational skills, then you'll excel as a Lucid Sales Specialist.  Being a Sales Specialist at Lucid is a career-defining chance for those who are driven by the thrill of uncapped commission plus, have the stability of a guaranteed hourly wage.  Dive into a role where your efforts are directly rewarded, where your sales talent shines in a dynamic and high-achieving environment.  Customer Engagement * Needs Assessment: Effectively gauge customer needs through personalized interactions and insightful questioning. * Product Expertise: Leverage your in-depth knowledge of Lucid products to offer tailored solutions. * Competitive landscape: Take initiative to understand competitor models, pricing, and packages in order to educate customer on why Lucid * Customer Relationships: Build and nurture customer relationships to foster brand loyalty. * CRM: Utilize Salesforce as CRM tool to track and manage customer interactions with consistent engagement * Pipeline Management: Maintain and build a robust sales pipeline through disciplined practices. * Goal-Oriented: Meet and exceed performance targets, linking sales with exceptional customer experiences. * Conduct test drives and articulate desired selling points ensuring an exceptional experience while driving Lucid vehicles. * Deliver an exceptional and memorable sales experience that you would personally want to have Transaction Facilitation (Desking):  * Manage end to end transitions for Order to Delivery Management: Support customers with financing/leasing application and Monitor application status, submitted documents and vehicle readiness. * Successful Delivery: Guide the customer through the ordering process of Lucid new vehicles, including obtaining documentation, advising on financial products and ensuring the overall purchase and financing process is smooth. * Handle registration and facilitation of payment due at signing * Coordinate customer support with Lucid Financial Service and Delivery teams as required * Assist with daily operations as needed Communication & Presentation * Clear Communication: Use exceptional oral and written communication skills to deliver clear and relevant information. * Maintain communication on a regular basis during waiting period before delivery date is scheduled * Active Listening: Employ active listening techniques to provide solutions that are genuinely helpful to customers. Qualifications * 2+ years of relevant sales professional experience in commission-based environment, including building and managing a customer pipeline. * Retail automotive sales and desking experience highly desired * Availability to work flexible hours including weekends, evenings, and holidays in a retail environment * Microsoft Office, CRM tools (Salesforce preferred), and retail business systems user experience * Proven track record of achieving individual sales goals. * Curiosity and passion about electric vehicles and the premium vehicle market and competitive landscape * Exceptional communication skills, encompassing active listening, clear verbal articulation, and proficient written communication, ensuring effective and concise conveyance of information. * Strong commitment to continuous personal and technical learning, with a track record of quickly acquiring new skills and knowledge and adaptability. * Demonstrated perseverance, grit, and the ability to prioritize long-term goals over short-term rewards, consistently exhibiting resilience and determination in overcoming challenges. * Keen understanding of automotive market dynamics, financial principles, and industry trends, enabling informed decision making for our customers. * Proactive and action-oriented, achieving objectives with a sense of urgency and efficiency. * Exceptional time management skills and a highly organized approach to tasks and responsibilities, ensuring prioritization and multitasking. * Exceptional interpersonal skills with a demonstrated ability to build and maintain positive, productive relationships with peers and customers. * Passionate about electric vehicles and the premium vehicle market. * Bachelor’s degree or equivalent work experience preferred. High school or GED required. * Ability to coordinate and facilitate customer test-drives. * Ability to travel as needed for events * Proficiency in English; knowledge of a secondary language is a plus. * Physical capacity to stand for extended periods and perform tasks like twisting, bending, squatting, and reaching, with or without reasonable accommodation. * Valid driver’s license with no suspensions within the past year.   Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire * Ability to obtain appropriate state DMV licensing, where applicable   Earn a guaranteed base pay of $23/hr USD, giving you stable and predictable income from day one. Boost your earnings with uncapped commission, allowing you to earn as much as your performance drives. Enjoy bi‑weekly commission payouts, so you see the results of your work quickly and consistently. Additional Compensation and Benefits: Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in Lucid’s equity program and/or a discretionary annual incentive program, subject to the rules governing such programs.  (Cash or equity incentive awards, if any, will depend on various factors, including, without limitation, individual and company performance.) At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.   Compensation & Benefits: Lucid offers a comprehensive and competitive benefits package [https://mylucidbenefits.com/] including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a 401(k) retirement plan. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.    Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.    Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations <@> lucidmotors.com [TA-Operations@lucidmotors.com]. This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website.   Candidate Data Privacy: By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice [https://lucidmotors.com/media/document/candidate-privacy-notice.pdf].    To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.

WHO WE ARE WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX work within a unified global operating unit across 40+ markets. WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients’ businesses. WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX work within a unified global operating unit across 40+ markets. WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients’ businesses. Step into the forefront of marketing brilliance as our next Senior Project Manager, where your delivery expertise and structured approach will shape the execution of global brand experiences. In this role, you’ll unlock the power of cutting-edge CRM systems and high-impact campaigns, managing the end-to-end delivery for some of the world’s most recognizable global brands. If you thrive on managing complex, large-scale projects, have a passion for data-driven customer journeys, and possess a deep understanding of premium brand ecosystems, your execution-focused mindset is the missing ingredient in our recipe for success. WHAT WILL YOUR DAY LOOK LIKE? You will be the key delivery partner for major global clients, guiding the execution of sophisticated CRM initiatives that optimize customer engagement, loyalty, and lifetime value. In this role, you must be a master of project governance, possess a deep understanding of CRM best practices, and excel at managing day-to-day communication with stakeholders on a global scale. You will focus on keeping projects on track, on budget, and delivered to the highest standards. More specifically, your tasks include: * Leading the delivery and implementation of customer relationship management (CRM) and loyalty initiatives for major global brands. * Focusing on executing sophisticated, personalized client communication campaigns from inception to deployment. * Managing global client relationships from a delivery perspective, acting as a trusted operational partner to ensure project success. * Developing detailed project scopes, complex timelines, and budgets, ensuring all deliverables are met efficiently and profitably. * Producing high-quality project status reports and presentations for client meetings. WHO ARE YOU GOING TO WORK WITH? You will be the linchpin in a network of closely coordinated project managers, developers, data scientists, and experienced designers. You will work alongside competent teammates from all around the world who always go the extra mile to help one another. WHAT DO YOU BRING TO THE TABLE? We are on the lookout for an organized, delivery-minded individual with a proven track record of managing projects for large-scale global accounts. You are proactive in driving projects forward, ensuring campaigns not only meet but surpass client expectations regularly. You are an easy-going person with a proactive, positive mindset and the resilience to navigate the complexities of global matrix organizations. As you will be overseeing several workstreams simultaneously, you are highly organized and can keep the big picture in focus while showing great attention to detail. In addition, you have: * 5+ years of experience in Project Management within CRM, digital marketing, or a related agency environment. * Proven experience working with large global brands (experience in the luxury and/or automotive sectors is highly advantageous). * Strong experience managing stakeholders across complex, global departments. * Deep knowledge of what working with data, technical projects, and enterprise marketing automation platforms entails. * Hands-on experience with the execution and implementation of projects within CRM, web, and/or marketing automation. * Strong familiarity with enterprise platforms, ideally Salesforce Marketing Cloud or Adobe Marketing Cloud. * The competence, confidence, and self-discipline to manage deadlines, estimates, and budgets excellently. * Exceptional communication and presentation skills in English.   A LEADER IN PERSONALIZED CUSTOMER EXPERIENCES VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities. A GLOBAL NETWORK We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences.  #LI-NAMER About WPP WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com. WPP (MAP/VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.  When you click “Apply now” below, your information is sent to MAP/VML. To learn more about how we process your personal data during when you apply for a role with us, on how you can update your information or have the information removed please read our Privacy policy. California residents should read our California Recruitment Privacy Notice.