AML Manager

JOIN US IN BUILDING THE FUTURE OF FINANCE. Our mission is to democratize finance for all. An estimated $124 trillion of assets [https://www.cerulli.com/press-releases/cerulli-anticipates-124-trillion-in-wealth-will-transfer-through-2048] will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. ABOUT THE TEAM + ROLE The Robinhood Crypto Compliance team supports all of Robinhood in developing and deploying new and enhanced crypto products and services compliantly. They serve as Robinhood’s primary point of contact for compliance matters related to the firm's crypto business. This team is responsible for providing guidance, training, testing and supervisory support, acting as an escalation point, general policy and procedure updates and implementation, and acting in an advisory capacity to provide regulatory guidance as applied to crypto. As the Crypto AML Program Manager, you will report to Robinhood Crypto’s AML Officer and play a key role within the Robinhood Crypto Compliance team. In this position, you will coordinate with financial crimes and fraud teams to support our compliance with all applicable regulatory requirements. You will guide the development, testing, deployment, and retrospective assessment of new and enhanced crypto products. By collaborating with Product, Risk, and Legal, you will ensure our product offerings meet all regulatory and internal policy requirements. Additionally, you will partner with international colleagues and external business associates to implement program updates and corrective actions! This role is based in our Denver, CO, Menlo Park, CA, New York, NY, Westlake, TX  office, with in-person attendance expected at least 3 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.  WHAT YOU’LL DO * Develop and maintain appropriate oversight of shared services related to financial crimes compliance. * Collaborate with our global AML Officers to support program alignment across international entities. * Advise Business, Legal, and Compliance teams in identifying AML, Sanctions, and Fraud considerations in ideation, design, development, testing, and launching of crypto products. * Support the licensing process and ongoing compliance requirements for state and international licenses. * Serve as the subject matter expert on AML and Sanctions regulatory requirements, translating regulatory updates into actionable program enhancements. * Draft, update, and maintain comprehensive compliance documentation, including policies, procedures, and risk methodologies for the Crypto AML and Sanctions program. * Manage timelines, resources, and deliverables for key Financial Crimes-related initiatives. * Evaluate and respond to compliance-related inquiries and information requests from external partners, banks, and auditors. * Support regulatory filings, exams, and inquiries. * Support Risk Assessments and audit efforts. * Support board and committee reporting. WHAT YOU BRING * Passion for Robinhood's products and our mission to democratize finance for all. * Resourceful, autonomous, and adaptive when managing multiple projects with shifting timelines. * 7+ years of AML and sanctions experience, with at least 2+ years specifically within Crypto compliance. * Demonstrated knowledge of fraud prevention and detection, including 1+ years of experience analyzing crypto-specific fraud typologies. * Deep understanding of NYDFS Part 504 regulations and their application to cryptocurrency programs. * Familiarity with EU and UK AML regulations and international compliance frameworks (e.g., MiCA, UK Money Laundering Regulations). * Proven experience managing complex compliance projects from initiation through to completion. * Strong communication skills that build trusted relationships among relevant business partners. * Proficiency in SQL to extract compliance data, build queries, and develop reports for management decision-making. * Proven ability to manage multiple competing priorities and collaborate across international time zones. WHAT WE OFFER * Challenging, high-impact work to grow your career. * Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching. * Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents. * Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more. * Employer-paid life & disability insurance, fertility benefits, and mental health benefits. * Time off to recharge including company holidays, paid time off, sick time, parental leave, and more! * Exceptional office experience with catered meals, events, and comfortable workspaces. In addition to the base pay range listed below, this role is also eligible for bonus opportunities + equity + benefits. Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process. Base Pay Range: Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC) $170,000—$200,000 USD Zone 2 (Denver, CO; Westlake, TX; Chicago, IL) $150,000—$176,000 USD Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL) $133,000—$156,000 USD Click here [https://careers.robinhood.com/benefits] to learn more about our Total Rewards, which vary by region and entity. If our mission energizes you and you’re ready to build the future of finance, we look forward to seeing your application. Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy [https://careers.robinhood.com/applicantprivacypolicy] for your country of application.

About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team As Stripe’s user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe’s portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams. What you’ll do  Stripe is launching Stripe Delivery Centers - a new global team to design, implement and grow Stripe’s operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, driving process improvements and that want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe’s growth. In this role, you will recruit, manage, and develop a group of Operations Associates that focus on Anti-Money Laundering (AML) investigations. This team ensures that our platform remains safe, that prohibited parties are not allowed to utilize our services, and that we identify bad actors engaging in financial crimes and mitigate risks. The Operations Manager, AML will cultivate the engagement of their team members while guiding them to be the best they can be, through feedback, coaching, mentoring, and advocacy within the organization. This means helping to set team goals, and using metrics to efficiently measure and guide team performance in pursuit of those goals. To be a fit, you will have a strong operations mindset, possess a deep expertise in financial crimes investigations and research techniques, be able to move quickly, and be passionate about delivering an incredible user experience. Responsibilities * Recruit, manage, coach, and develop a team of in-office Financial Crimes Operations Associates * Guide your team in completing AML investigations, reviews and identifying money laundering, terrorism financing, and/ or sanction risks  * Drive strong operational delivery and process improvement helping to mitigate financial crimes risk while balancing operational efficiency and user impact * Build a great culture and ensure team members are happy, effective, and growing in their career * Set clear goals and direction, and provide regular feedback on team members’ performance * Be data-driven in your analysis of performance, and in your decision making * Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements * At least 8+ years of direct people management experience * Experience with payments, risk, compliance, and/or financial services industry operations * Expertise in AML regulations and best practices * Excellent written and verbal communication skills in English * An ability to partner effectively with internal globally distributed stakeholders * Strong operational background including new process launches and service delivery * Passion for process improvement and innovation Preferred Qualifications * * Knowledge of financial crime regulatory frameworks, inclusive of BSA Patriot Act, OFAC, and EU Anti-Money Laundering Directives * Familiarity with the financial crime technology stack (including watchlist management systems, case management tooling, transaction monitoring and screening)   * Experience in building and scaling new teams from zero  * Experience operating in a high growth technology company