
Soho House · Cowshed Primrose Hill - 115-117 Regent's Park Rd
The Role… At Soho House, as a Lead Therapist, you will oversee the daily operations of the therapy team, ensuring the highest standards of client care and se...
The Role…
At Soho House, as a Lead Therapist, you will oversee the daily operations of the therapy team, ensuring the highest standards of
client care and service excellence. You will lead by example, providing expert treatments while mentoring and supporting your
colleagues to deliver an exceptional wellness experience for our members and guests.
This role requires outstanding technical skills, strong leadership abilities, and a passion for holistic health and wellbeing.
What's in it for you?
inspire and educate.
can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level
employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills
necessary to enhance your career
Key duties…
What we are looking for...
A successful Lead Therapist for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural
flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.
The Role… This is a senior leadership role responsible for overseeing all aspects of spa operations, including member experience, team leadership, retail performance, treatment utilisation, and financial results. You will lead a talented team of therapists, receptionists, and spa leaders, creating a culture that delivers outstanding service, operational excellence, and sustainable business growth. We're looking for a commercially minded leader who thrives in a fast-paced hospitality environment. Whether your background is luxury spa, premium hospitality, retail, wellness, or guest experience, you'll have a proven track record of leading teams, driving revenue, and creating exceptional customer experiences. ---------------------------------------------------------------------------------------------------------------------------------- What's in it for you? * Weekly Pay * Clothing Allowance * Every House Membership * 50% off Food & Drink, 7 days a week * Staff Room Rate; Any Bedroom, Any House, $100 a night * Private Health and Dental Care * Life Assurance * Day off on your birthday * Up to 50% Staff Discount on Cowshed & Soho Home * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career ---------------------------------------------------------------------------------------------------------------------------------- Key duties… * Lead and inspire a high-performing spa team, creating a culture of excellence, accountability, and exceptional service. * Drive the overall commercial performance of the spa, delivering revenue, profitability, and retail sales targets. * Maximise treatment room utilisation, therapist productivity, and member engagement across all wellness offerings. * Oversee the day-to-day operation of the spa, ensuring a seamless and luxury experience for every member and guest. * Manage departmental budgets, forecasts, and KPIs, using data and insights to drive business decisions. * Develop and coach team members through regular performance conversations, training, and succession planning. * Collaborate with Membership, Events, Marketing, and operational teams to create engaging wellness experiences and initiatives. * Champion retail performance through effective merchandising, product knowledge, and team development. * Continuously review and improve operational processes, ensuring consistency, efficiency, and alignment with Soho House standards. * Act as the senior point of contact for member feedback, ensuring concerns are resolved professionally while identifying opportunities to enhance the overall experience. ---------------------------------------------------------------------------------------------------------------------------------- What we are looking for... * Experience leading a luxury spa, wellness, hospitality, retail, or customer-focused operation. * A proven track record of managing large teams and delivering commercial results. * Strong financial and operational management experience, including budgets, forecasting, and KPI ownership. * Exceptional leadership and communication skills with the ability to motivate and develop teams. * Passion for hospitality, wellness, and creating memorable member experiences. * A hands-on leader who enjoys being visible within the operation and leading from the front.
The Role… At Soho House, as the Spa Supervisor, you will support the daily operations of the spa and wellness facilities, ensuring exceptional guest service, smooth team coordination, and the highest standards of cleanliness, professionalism, and well-being. You will assist in leading the spa team, helping to maintain a calm, luxurious environment for members and guests while meeting service and financial targets. ---------------------------------------------------------------------------------------------------------------------------------- What's in it for you? * Weekly Pay * Team meal whilst on shift prepared by our chefs * Clothing Allowance * 50% off Food & Drink, 7 days a week * Staff Room Rate; Any Bedroom, Any House, $100 a night * Private Health and Dental Care * Life Assurance * Day off on your birthday * Up to 50% Staff Discount on Cowshed & Soho Home * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career ---------------------------------------------------------------------------------------------------------------------------------- Key duties… * Supervise and support daily operations of the spa and wellness areas, ensuring efficiency, cleanliness, and member satisfaction * Lead the spa team in delivering high-quality services including massage, facials, and body treatments, adhering to brand and treatment protocols * Support recruitment, onboarding, and continuous training of therapists and spa attendants * Monitor and ensure compliance with all health & safety, hygiene, and licensing standards * Maintain spa ambience and standards across treatment rooms, relaxation areas, and changing facilities * Assist the Spa Manager with stock control, supplier liaison, and inventory management * Help manage guest bookings, treatment schedules, and coordination with reception * Respond professionally to member and guest feedback or concerns * Create efficient staff rotas, manage labour costs, and reduce unnecessary overtime to maintain operational excellence. * Uphold and enforce standards of appearance, compliance, safety, and professionalism across the team. ---------------------------------------------------------------------------------------------------------------------------------- What we are looking for... * Minimum 2–3 years’ experience in a therapist or spa supervisory role * Recognised spa, massage, or beauty therapy qualification (e.g., NVQ, ITEC, CIBTAC, CIDESCO) * Experience working in a luxury spa, hotel, or private members club setting * Strong leadership, coaching, and people management skills * Excellent interpersonal and guest service skills * Strong organisational and time management abilities
Are you a Physical Therapist with a passion for helping medically complex children reach their highest potential? Home of the Innocents is seeking a Physical Therapist to provide specialized rehabilitation and habilitation services at the Kosair for Kids Complex Care Center our pediatric skilled nursing facility. In this rewarding role, you’ll deliver individualized therapy to residents with complex medical needs, including tracheostomies, ventilator dependency, and enteral feedings, while collaborating with an expert interdisciplinary team dedicated to enriching every life they touch. A Day in the Life The Physical Therapist assesses, evaluates, develops, and implements individualized plans of care to support mobility, gross motor development, range of motion, and functional independence. Reporting to the Lead Physical Therapist, you’ll collaborate with PTAs, Occupational Therapy, Speech Therapy, Nursing, and the broader interdisciplinary team to promote the highest practicable quality of life, meeting or exceeding federal, state, local, and facility standards. Schedule: Full-time, 30 hours per week. Flexible schedule required, must be able to meet the needs of residents (early morning &/ or later afternoons). Must be able to work Fridays for coverage in the department. May include therapy outdoors, pool, offsite, and in the community. How This Position Contributes to Our Mission * Deliver evidence-based PT services including gross motor skill development, range of motion, mobility, positioning, transfers, aquatic therapy, and orthotics/splinting per physician orders and individualized care plans * Conduct comprehensive evaluations at admission, significant change in condition, return from hospitalization, and annually; develop individualized care plans for medically complex residents * Maintain accurate, timely documentation in the EMR including progress notes, care plan contributions, MDS coding, recertifications, and discharge summaries * Clinically supervise PTAs in accordance with licensure requirements, mentoring them to achieve resident-centered goals * Collaborate with the interdisciplinary team and communicate clearly with legal guardians regarding resident progress, functional changes, and treatment plans * Educate caregivers, staff, and students on PT interventions, mobility equipment, and safety procedures; participate in care plan meetings and new employee orientation Skills and Qualifications Required: * Doctoral degree in Physical Therapy, or 10 years of experience in the field of Physical Therapy * Unencumbered Physical Therapist (PT) license in Kentucky * Current CPR/BLS certification (provided if needed) Preferred: * Experience with pediatric or young adult populations with developmental, intellectual, or complex medical needs * Experience in long-term care or complex care settings * Specialty experience in orthopedics, wheelchair/positioning, orthotics, gait training, or aquatic therapy What You’ll Receive as a Valued Member of Home of the Innocents * Comprehensive benefits package (Medical, Dental, Vision, AD&D, and Life) * Generous leave time to ensure work-life balance * 401(k) with employer match * Training and certification opportunities Who We Are Home of the Innocents is one of Louisville’s longest-serving non-profit organizations, approaching 150 years of service to children and families. Our mission is simple and clear: to enrich lives with hope, health, and happiness. We are a trauma-informed organization, prioritizing safety, recovery, and strong relationships in everything we do. Our leadership is committed to building a workforce grounded in compassion, excellence, empowerment, and wellness. We are an organization growing to meet the needs of children and young adults in our community — expanding our programs and investing in our campus, including the addition of a new wing at the Kosair for Kids Complex Care Center that will double our capacity to serve medically complex individuals. Our Impact * 3,976 children and families served in 2025 * 22-acre campus located near downtown Louisville * Second largest Residential Treatment Program in Kentucky * Only dedicated emergency shelter for children in the city * 10 programs supporting children and families across a range of needs, including: * Therapeutic and residential treatment for youth with complex behavioral and emotional needs * Emergency shelter for children in crisis * Foster care and adoption support * Community-based behavioral health services * Kosair for Kids Complex Care Center: Kentucky’s only pediatric skilled nursing facility providing residential and respite care for children and young adults with complex medical needs. If you are passionate about restoring function and moving lives forward for medically complex children, apply today to join the dedicated team at Home of the Innocents.