Professional Consultant Healthcare (w/m/d) 60-100%

IDnow is a leader in digital identity and fraud prevention in Europe with a mission to transform trust into the most powerful asset in the digital world, empowering enterprises with AI-driven, SaaS-based identity solutions that deliver scalable security, adaptive compliance, and real-time fraud prevention. Through its broad portfolio of digital identity and fraud prevention solutions, IDnow establishes, maintains and enriches trust throughout the customer journey, ensuring businesses can confidently and securely operate while leveraging digital identity to drive growth, security and scalability. The company has offices in Germany, United Kingdom, Romania and France, and is backed by renowned institutional investors, including Corsair Capital and Seventure Partners. Its portfolio of international clients spans a wide range of end markets including financial services, telecommunications, travel & mobility, gaming, and other industries.   This position can be based in Berlin or Munich, Germany.   As a German-speaking Onboarding Consultant, you will be responsible for ensuring new customers and existing customers enabling new IDnow products are correctly deployed in the most time-efficient manner possible, utilising as much of IDnow's products and services as is relevant to their context. You are the customer's primary point of contact from kickoff through hypercare. Your mandate is to implement what the customer bought, to the highest standard, and to hand off a stable, value-delivering deployment to the Customer Success Manager.   KEY RESPONSIBILITIES HANDOVER & KICKOFF * Fully absorb the Solution Engineer (pre-sales engineers) handover (solution documents, technical specs, regulatory context, stakeholder mapping) and surface the customer's real pain points and compliance requirements before implementation begins. * Lead the project kickoff — establishing governance, roles, and communication cadence, and aligning all stakeholders on a clear, time-bound delivery roadmap covering scope, milestones, and acceptance criteria. * Own the Go Live date from day one — set it at kickoff, drive every stakeholder to meet it. It is a commitment, not a target. TECHNICAL IMPLEMENTATION & DELIVERY * Operate as the lead point of contact and accountable delivery owner throughout the entire onboarding phase. * Manage end-to-end technical implementation: REST API integration, Mobile SDK deployments (iOS, Android, React Native), identity flow configuration, and third-party system connections. * Develop and maintain a living integration map for each customer (architecture, data flows, authentication model, SDK/API usage patterns, third-party dependencies) — handed over to the CSM at handoff. * Proactively share IDnow integration best practices throughout implementation (API usage patterns, error handling, retry logic, webhook reliability, SDK standards, security) and challenge deviations from them. * Act as the customer's trusted advisor — evangelise IDnow's technology in their specific context and explore the "art of the possible" beyond the initial scope. ISSUE MANAGEMENT & INTERNAL COLLABORATION * Act as the primary escalation point for all technical and product issues, communicating progress to the customer with full transparency and ensuring they always have a clear next step or workaround. * Liaise with Product and Technical teams to resolve issues; report recurring blockers with structured, evidence-based feedback. * Escalate critical blockers to management with full context (customer impact, SLA risk, proposed resolution path). * Ensure implementation strictly reflects contracted scope — flag any out-of-scope requests to the relevant Commercial or CSM owner. HYPERCARE & STABILIZATION * Own the hypercare phase post-go-live, tracking KPIs: conversion rate, open issue volume, SLA compliance, and end-user experience metrics. * Hand off to CSM only when KPI stability is reached and agreed success criteria are met — maintaining a clear view of the gap between actual performance and contracted targets throughout. CUSTOMER RELATIONSHIP * Build and maintain strong relationships with technical decision-makers (data standards, programming, IT architecture, security) and articulate benefits at all stakeholder levels to drive buy-in. * Support the pre-sale process including technical workshops, costed SoWs, and high-level project plans. * Prepare whitepapers, articles, and content to educate and engage potential and existing clients.   PREFERRED EXPERIENCE * 3+ years of experience as either a Technical Account Manager or a Technical Project Manager, in a SaaS environment. * Always on the lookout for evolutions in legislation and regulations that are relevant to our customers and their markets. * Understanding of security principles and data protection regulation. * Ability to identify benefits that are relevant for all levels to improve the buy-in of customers. * Knowledge of web technologies, HTTP/HTTPS, REST API, JSON. * Knowledge of mobile technologies: native Android and iOS, Cordova and React native, and SDKs. * Practical experience with at least one programming language – ideally Python, Java, JavaScript, Swift/Objective-C is a plus. * Motivated to make a difference and passionate about process improvements. * Autonomous in project management and client relationships. * Ability to translate complex and/or technical information to different audiences. * Strong prioritization and goal-setting skills. * Excellent written and oral communication skills, as well as presentation skills. * Fluency in German and English required, other EU languages are highly valued. Desirable additional skills: * Knowledge of Cloud providers – AWS, Azure, Google Cloud. * Familiarity with identity verification concepts, KYC/AML compliance frameworks, or regulated industry environments (banking, insurance, telco, healthcare). * Exposure to eIDAS, EUDI Wallet, or qualified electronic signature (QES) frameworks.    PERKS & BENEFITS * Health & Wellbeing: Use your full access to the mental health platform nilo, including 1on1 sessions. * We value personal and professional development: make full use of Udemy, our training platform with 24/7 access and unlimited content/course consumption incl. certification. * We make your remote work comfy: we provide support on equipment and offer flexible working hours. * We value collaboration & love to come together: regular onsite gatherings, internal initiatives and summer parties to connect outside of work. * May your family require your attention or other reasons apply: use the benefit of our paid special leave days. * Enjoy the possibility to combine work with a longer stay at your holiday destination or extend a weekend with our Workcation possibilities. * In addition to the perks & benefits above, we offer specific benefits that differ between our locations.     IDnow applies the principles of non-discrimination and equality: We strive to establish, maintain, and promote an open and inclusive recruitment process and working environment by respecting the principles of equal opportunities. Including but not limited to: sex, race or ethnic origin, religion or convictions, gender identity, citizenship, marital status, disability, age, or sexual orientation.

Description Position at MTA Construction & Development JOB TITLE: Assistant Project Manager ( SBMP ) AGENCY: Construction & Development DEPT/DIV: Delivery/ SBMP REPORTS TO: Project Manager WORK LOCATION: 2 Broadway HOURS OF WORK: 8 : 3 0 AM to 5: 0 0 P M or as required (7.5HR/DAY) JOB FAMILY : CON GRADE: 002 SALARY RANGE: $ 84,893 to $1 06,117 DEADLINE: Open Until Filled May need to work outside of normal work hours (i.e., evenings and weekends) Travel may be required to other MTA locations or other external sites. MTA Construction & Development reserves the right to remove this posting before the application deadline. Agency Mission MTA Construction & Development (C&D) is responsible for the planning, development, and execution of all capital construction projects across the MTA region. Through centralized oversight and management of the MTA’s $64 billion Capital Program, C&D ensures the efficient delivery of critical infrastructure projects that support the region’s vast transportation network. As part of the Metropolitan Transportation Authority, the largest transportation network in North America, C&D plays a key role in modernizing and expanding services that support 15.3 million residents across New York City, Long Island, southeastern New York State, and Connecticut. C&D is committed to delivering safe, innovative, and cost-effective capital projects that enhance the customer experience and strengthen the reliability and resilience of the MTA system. Telework This position is eligible for telework, which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire. Job S ummary The Assistant Project Manager manages capital project delivery within the Small Business Mentoring Program (SBMP) business unit in the MTA Construction Development (C&D) Delivery Department. This position is part of the project management team responsible for ensuring that project delivery is safe, efficient, on schedule, within budget, and according to project documents, contractual requirements, and relevant policies, procedures, standards, and guidelines. The Assistant Project Manager monitors project status and identifies project risks and issues. This position assists the Project Manager with management, coordination, field oversight, and inspection of capital projects. This position coordinates daily project delivery activities with C&D staff, contractors, consultants, and agency forces to support the safe and efficient execution of capital projects. Responsibilities The Assistant Project Manager is responsible for successfully managing and mentoring staff to deliver complex capital projects. Coordinate project activities through project close-out. Monitor project performance against established baselines and pursue opportunities for improved performance. Identify project issues and risks and ensure timely resolution and mitigation. Recommend solutions to senior management for the resolution of critical issues. Manage project activities to minimize the impact on agency operations and the public. Coordinate project activities with the project team, C&D staff, contractors, consultants, MTA operating agency staff, and other stakeholders. Coordinate with MTA operating agency staff to ensure necessary actions, approvals, and resources are in place to support project delivery. Ensure project activities follow established requirements and adhere to all relevant standards, guidelines, codes, regulations, policies, and procedures. Ensure that safety and quality are an integral part of project operations. Manage the preparation and monitor implementation of project plans, quality plans, and work plans. Coordinate with Safety and Quality Management staff. Manage project documentation to ensure quality, completeness, and accuracy. Manage and monitor progress against project scope, schedule, and budget. Work collaboratively with Development and Contracts throughout the project life-cycle, including developing project scope, requirements, design criteria, and procurement packages, evaluating bids/proposals, negotiating change orders, and timely completing the contractor/consultant evaluation process. Review and approve contract invoices and other project charges based on established procedures. Ensure that expenditures are correctly charged. Manage comprehensive project document control and retention. Manage the preparation of reports, presentations, research, and studies. Manage the presentation of project reporting and coordination of audit/inquiry responses for MTA and external oversight bodies. Manage staff selection, coaching, training, development, evaluation, and discipline/termination as needed. Create a professional environment that respects individual differences and enables all employees to develop and contribute to their full potential. Education and Experience Bachelor's degree in Engineering, Architecture, Construction or Project Management, Business Administration, Transportation, or a related field. Must have a minimum of (3) years of related experience. A Fundamentals of Engineering (FE) / Engineer-In-Training (EIT) certificate is desirable. A l icensed Professional Engineer (PE) or Registered Architect (RA) is desirable. PMP and CCM Certifications are preferred. Excellent communication and interpersonal skills. Proficient computer skills (i.e., Windows environment, Microsoft Office, PeopleSoft, Oracle, etc.) and strong business administrative skills (i.e., presentations, report and letter writing, time management, etc.). Comprehensive Benefits & Total Rewards Package: Transportation & Financial Benefits Commuting Made Easy – Enjoy a complimentary MTA transportation pass, plus access to tax-advantaged commuter benefits to maximize your savings. Premium Health Coverage at Low Cost – Access high-quality individual, family , and domestic partner healthcare, dental, vision, and life insurance plans. Secure Your Future – Build long-term financial security through pension plans and retirement savings accounts designed for eligible employees. Time Off & Work-Life Balance Generous Time Away – Recharge with substantial paid time off and comprehensive holiday schedules that support your personal and family commitments. Holistic Support Services – Access our dedicated Work Life Services team and Office of the Chaplains unit for personal guidance and support when you need it most. Professional Growth & Development Learning & Development Program – Advance your career through structured professional development opportunities, skills training, and leadership programs tailored to support your growth within the organization. Educational Investment – Pursue your career goals with in-house training and professional development, tuition reimbursement support, and partnerships with educational institutions. Employee Experience & Community Employee Assistance Programs – Comprehensive support services to help you navigate life's challenges with confidence and resources. Discounts & Perks – Take advantage of MTA employee discount programs offering savings on products and services. Connect & Belong – Join our vibrant Employee Resource Groups to build meaningful connections, share experiences, and contribute to an inclusive workplace culture. How to Apply For Internal Applicants: Log in to the My MTA Portal, click on the My Job Search tile, select the Careers link, search for the desired position, click Apply, and follow the on-screen instructions. For External Applicants: Visit www.mta.info, click the “Careers” link located in the footer under the "The MTA" section, then click on “See All Open MTA Positions”. Search for the desired position, click Apply, and follow the instructions. Additional Information: Final salary is determined by experience, skill set , and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve. To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct. Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”). Equal Employment Opportunity MTA and its subsidiary and affiliated agencies are equal opportunity employers, including those with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply .