Client Services Manager - Clinical Research

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you! Vice President of Operations The VP of Operations is primarily responsible for overseeing operational support functions including scheduling, account management, client relations, and field supervision supporting our residential/multifamily markets. Additionally, the VP of Operations will work directly with Operations and Scheduling Managers and the HR department to ensure Titan provides “Best-In-Class service” to our residential and multi-family clients and staff. Responsibilities: * Build, grow, and drive customer relationships. * Responsible for operational excellence and development of the operating teams including scheduling, field supervision, portfolio management and other supporting functions. * Works with Region Vice President and Region President to set key metrics and goals to assess performance of operations teams. * Schedules, conducts, and manages recurring group and individual meetings to drive service excellence and achievement of client and company goals. * Oversees annual review process for operations teams, including documentation of positive and negative performance, informal coaching and team member development. * Reviews disciplinary issues with operating teams to ensure compliance with company and union guidelines. Consults with HR to review concerns and questions. * Supports operating teams and HR in review of involuntary terminations including coordinating and conducting exit interviews, assisting with unemployment claims, union grievances and appeals * Supports operating teams in hiring, training and on-boarding. Troubleshoots and remove barriers to hiring challenges and onboarding issues. * Explains company personnel policies, benefits, and procedures to all staff and job applicants, as needed. * Compile and prepare internal and external reports and documents pertaining to personnel activities and account trends * Responsible for tracking company equipment in the field including technology, vehicles, etc. and ensuring company equipment is utilized in accordance with applicable policies * Stays current on federal, state and local CBA guidelines relative to our services * Supports the organization’s culture, processes, practices and systems to ensure that all employees are given the opportunity to contribute to the business goals of the company and its clients * Review new business opportunities with sales team members, reviewing alignment with company growth goals and culture. * Prepare internal and external correspondence and memos as needed * Successfully support operations in Chicago and surrounding Suburbs. Work in the company offices or at a customer location – this is not a remote/work from home role. * Join, participate and engage in networking groups, events and channels in the residential and multi-family market. * Other duties as assigned Qualifications: * Minimum 5 years of security operations-related experience required or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. * Minimum 4 years of Management Experience, preferably in corporate security and guard force management. * Be able to demonstrate direct experience and success in the residential, multi-family service sector. * Bachelor’s Degree required  * Highly motivated, energetic, self-directed individual with good analytical and problem-solving skills. * Ability to communicate clearly and concisely while also sharing technical concepts effectively to a varied audience. * Effectively lead team service delivery and development across the national environment. * Comfortable presenting information to large audiences both online and in person. * Ability to interact effectively at all levels and across diverse cultures. * Strong customer and results orientation. * Capably work under pressure while maintaining a professional image and approach with clients. * Experience with Microsoft Office and Google Suites * Experience with security guard force management software preferred * Must be able to pass pre-employment screening  Pay and Benefits: * Salary $115-130K * Paid time off and paid holidays * Medical, Dental and Vision insurance * Opportunities for career growth and promotion * Skills-enhancing training   EOE/M/F/D/V #HP

Turn it up to 11 as a Data Scientist!  Elevens, as we call ourselves here, are passionately curious, highly collaborative, and unabashedly authentic. At Inspire11, we believe everyone drives change, everyone takes ownership of their career, and no idea is too odd to embrace. Our team learns from each other by pushing the boundaries of what’s possible.  We partner with our clients to define their strategies to optimize their business in all things data and digital. Whether that be modern data architecture, custom application development, or design thinking, and this is just scratching the surface. We are a team of puzzle solvers who take the various pieces that the client already has and assemble them in a way that reveals the bigger picture.  We believe that the most impactful and innovative work includes and fosters a range of diverse perspectives. We’ve created a work environment in which you can expect:  * Individualized Professional Growth: You will have the opportunity to engage in growing the team and there are ample opportunities to define your path and develop your skillset * Work life balance: We are respectful of people’s boundaries and have unlimited time off so that our team has time to recharge and do their best work. We understand that our team members have different needs and we do our best to work with their schedules while accommodating client needs  * Vibrant company culture: We love to keep things light-hearted, both within our client work and at companywide events  What you can expect in this role: * Conduct detailed analyses to understand and explain business problems and utilize standard analysis skills * Create clear and actionable Data Science roadmaps and supporting business cases * Communicate Data Science methodologies to non-technical audiences * Work with digital design and engineering practices on end-to-end solutions * Identify the right data science and machine learning solution for the client’s problem Tools for success: * At least 2 years of Data Science experience * Fluent in SQL and Python * Experience seeing through a data science project from scoping to solution * Fundamental knowledge of advanced analytics topics such as probability, hypothesis testing, research design, and machine learning algorithms * Experience communicating your results visually * Experience deploying models into a cloud environment * Experience building applications that leverage GenAI/LLMs   This role requires the willingness and ability to be onsite at the Inspire11 or client location depending on project needs to maximize in-person collaboration and build stronger relationships. Please note employees must be authorized to work for any employer in the U.S. Inspire11 is unable to sponsor or take over sponsorship of an applicant’s employment visa. For more information regarding our compensation and benefit offerings please see below: U.S. Compensation & Benefits  Compensation at Inspire11  Inspire11 follows Title VII of the Civil Rights Act of 1964, the Equal Pay Act of 1963, the Illinois Human Rights Act, the Illinois Equal Wage Act, and the Illinois Equal Pay Act of 2003. We believe that people performing the same role at the same level, with similar levels of ability or experience, should be similarly compensated. We also believe that the most critical factors driving compensation should be an Eleven’s skill, experience, performance, responsibility, and effort. We may also consider an employee’s length of service, relevant education, training, or certification, and the requirements of a specific job. We may also consider whether the cost of living or competition for talent in specific markets requires adjustments in compensation for employees in those markets. Our goal is to fairly compensate all our Elevens based on these factors within the Company’s financial ability.   Compensation may be increased or decreased at Inspire11’s discretion based on an employee’s performance reviews, market conditions, and the Company’s financial performance. Inspire11 will always notify an employee in writing before any change is made to their compensation.  Bonuses  We may allow employees in Sales, Recruiting, or Leadership to earn periodic bonuses based on sales, revenue, client-specific or practice-specific targets. These targets are communicated to each eligible employee via offer letter or annual update. All such target-based bonuses are calculated based on the Company and an individual’s periodic performance and will only be awarded if: (a) the employee is meeting performance expectations and is an employee in good standing of the Company; (b) the target is met; and (c) the Company’s current financial performance and market conditions permit the bonus to be paid out. All periodic bonuses are discretionary and are earned only when paid out.   Each year, the Company will decide whether the Company’s financial performance, market performance, and business realities allow it to create an annual bonus pool. If the Company decides that annual bonuses may be awarded, then the Leadership Team, Market Directors, and Managing Directors will work together to grant annual bonuses to employees in good standing based on the same factors discussed in the previous paragraph while also considering employees’ diligence, performance, expertise, skill, judgment, and experience. To be eligible to participate in this annual bonus pool, an employee must be hired by no later than October 1st of the preceding year. Annual bonuses and merit increases may be prorated based on hire date. Employees eligible for target-based periodic bonuses are not eligible to participate in the annual bonus pool.   Options or Other Equity in Inspire11  Inspire11 has a legacy program that allowed certain high-performing employees to purchase shares of the Company through an affiliate. The Company also has a newer program that grants options annually to high-performing employees based on their performance reviews, their managers’ recommendation, and leadership approval. These options have a vesting period associated with them.  Benefits  Full-time employees are eligible for the following contributory benefits, where premiums are partially paid by the Company and partially by the employee:   * Medical insurance plans,  * Dental insurance plans, and  * Vision insurance plans.  Full-time employees are eligible for the following benefits provided wholly by the Company:  * Short-term disability, providing for a benefit of 60% of an employee’s salary up to a maximum of $2,000 per week for up to 11 weeks after a 7-day waiting period;  * Long-term disability, providing for 60% of an employee’s salary up to a maximum of $10,000 per month for the time period from the 91st day after a qualifying event through the earlier of the end of the disability or age 67;  * Life insurance, providing for a benefit of two times the employee’s annual salary, up to a maximum payout of $400,000;   * A connectivity stipend of $25 per month;  * Employee Assistance Program, providing for confidential counseling sessions, 24-hour crisis support, online peer support groups, skills training, behavioral health coaching, initial free legal consultations (and discounted rates on referred lawyers), online legal forms, assistance with eldercare and parenting services, among other things.  Full-time employees are also eligible to participate in the Company’s 401(k) plan, which allows employees to contribute to a standard or Roth IRA. According to a vesting schedule, the Company matches 100% of employee contributions on the first 3% of an employee’s salary and 50% of employee contributions from 3% to 5% of an employee’s salary.  Depending on eligibility and their elections, full-time employees may also have access to certain tax-advantaged savings accounts set up through the Company, into which employees contribute withheld funds:   * Flexible savings accounts,  * Limited-purpose flexible savings accounts,  * Healthcare savings accounts,   * Dependent care savings accounts,  * Commuter benefit accounts.  Paid Time Off and Leave  Inspire11 grants all eligible employees any statutory leave required by federal, Illinois, or other applicable law, such as FMLA, bereavement, sick leave, emergency leave, jury duty or witness leave, and VESSA leave.   In addition, Inspire11 has a self-managed paid time off policy (PTO) that does not set predetermined upper limits on the amount of PTO an employee may take. All PTO must be requested in advance and approved by the appropriate supervisor to ensure client work can continue. All full-time employees are expected to take a minimum of one week of PTO each year.   The Company also gives paid parental leave to full-time employees who have worked for Inspire11 for a year prior to taking leave, including up to 12 weeks of paid parental leave to birth parents and up to 6 weeks of paid parental leave to non-birthing parents. This paid leave can be taken within the first 6 months after the child’s arrival and is in addition to short-term disability leave (for eligible parents).  Lastly, Inspire11 has eight paid holidays.  Other Benefits  Inspire11 also maintains other programs that provide additional benefits to employees, such as:   * Impact to 11: a charitable giving matching program where, after being employed by Inspire11 for a year, employees may request that a qualifying charity receive up to $500 in matching donations each year.  * Professional development benefits for qualifying employees: a program allowing for reimbursement of certain course materials and costs on a discretionary basis for employees who have been at Inspire11 for at least 6 months, with supervisor’s approval.  * Regular gifts of Inspire11 clothes, office items, and swag.  Disclaimer  This document applies only to the United States and to Inspire11 LLC, not our worldwide partners.  Inspire11 reserves the right to change the benefits offered to employees in accordance with applicable law based on business needs, market conditions, and financial stability. Before changing any benefits, Company will notify all employees of the change and will update this document.  EEOC Inspire11 is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. US Compensation at Inspire11 Inspire11 follows Title VII of the Civil Rights Act of 1964, the Equal Pay Act of 1963, the Illinois Human Rights Act, the Illinois Equal Wage Act, and the Illinois Equal Pay Act of 2003. We believe that people performing the same role at the same level, with similar levels of ability or experience, should be similarly compensated. We also believe that the most critical factors driving compensation should be an Eleven’s skill, experience, performance, responsibility, and effort. We may also consider an employee’s length of service, relevant education, training, or certification, and the requirements of a specific job. We may also consider whether the cost of living or competition for talent in specific markets requires adjustments in compensation for employees in those markets. Our goal is to fairly compensate all our Elevens based on these factors within the Company’s financial ability. Compensation may be increased or decreased at Inspire11’s discretion based on an employee’s performance reviews, market conditions, and the Company’s financial performance. Inspire11 will always notify an employee in writing before any change is made to their compensation. Associate - Managing Consultant Base Pay Range $88,000—$165,000 USD