Principal, Software Engineering (Adobe - Integrations & Automations)

Are you looking to thrive in a stimulating work environment? Join the leader in digital transformation and boost your career at Levio. We offer you a unique opportunity to develop your expertise within a high-caliber team. The variety of challenges presented by our clients will give you the opportunity to excel and keep your expertise at its peak. Experience the daily life of our clients and be a significant player in the most ambitious projects in technology and software solutions.   JOB DESCRIPTION : We are seeking a Senior Service Design consultant for Canadian public sector projects.   RESPONSIBILITIES : * Conduct user and stakeholder interviews to design and map end-to-end services, ensuring they are user-centered and evidence-based * Develop service blueprints, workflows, and interaction models that reflect user needs and operational realities. * Identify pain points and opportunities across touchpoints to improve service delivery. * Collaborate and coordinate with Business Analysts, UX Researchers, UX Designers, Content Designers and technical teams to validate service design decisions. * Ensure alignment with Government of Canada digital standards, including design.canada.ca, inclusion and accessibility requirements. * Support modernization by creating services that are efficient, intuitive, and aligned with client digital transformation goals. * Ensure research practices are ethical throughout its lifecycle, from participant recruitment to research scripts, to decisions to use GenAI for any research activities, and to sharing research insights. * Ensure participant data is handled with care, saved and shared in a way that protects participant privacy * Identify and capture global insights that might be valuable broadly across the client department. * Contribute to the service design template library, by creating reusable artifacts.   QUALIFICATIONS AND EXPERIENCE : * Post-secondary education mandatory. * More than ten (10) years' experience as a Service Designer. * Experience in conducting all the following activities: * Conducting primary research and reviewing user touchpoints; * Developing service design standards and/or best practices within a team environment and; * Designing service experiences for users. * Experience adhering to accessibility standards (WCAG 2.1 AA) and Canada.ca guidelines. * Experience in delivering: * System Maps; * Service Design Strategies; * Current-State and Future-State Service Maps; * Service Blueprints; * Journey Maps and Personas; * Governance Frameworks; * Continuous Improvement Recommendations. * Applying research ethics, data privacy, accessibility, and inclusive lenses to all stages of research activities. * Experience working in Agile product team environments. * Spoken and written English required. * Government of Canada security clearance (Reliability) and former public sector work experience an asset. Levio subscribes to the principle of employment equity and applies an equal access employment program for women, Indigenous peoples, visible minorities, ethnic minorities, and persons with disabilities. Levio values diversity and inclusion and aims to create a healthy, accessible, and rewarding work environment that highlights the unique contribution of our employees to the success of our company. As an employer committed to respecting employment equity, we encourage applications from diverse candidates. Accommodations are available upon request for candidates participating in all aspects of the selection process. Position status: Permanent full-time preferred, open for position to be contracted. The first part of the project would go until March 31st, 2027 and highly possible to be extended for another year.

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. WHAT IS THE ROLE : Elastic is seeking a Principal Competitive Intelligence Manager to join its Product Marketing organization, focusing on Search. This role is pivotal in analyzing the competitive landscape and providing actionable insights to enhance go-to-market strategies. The successful candidate will collaborate with various teams to position Elastic's offerings effectively against competitors, ensuring the organization remains competitive in a dynamic market. The ideal candidate brings a strong mix of technical, business and communication ability, particularly in the Search market. You have a deep understanding of Search solutions including the users and buyers of those products. You thrive in ambiguity, think critically, and can dive deep to deliver valuable insights. You excel at communicating across levels, from technical experts to senior executives, and are skilled at turning data into impactful messaging for different audiences. WHAT YOU WILL BE DOING : * Build and implement an effective competitive intelligence program for Search, including in-depth analysis of competitors' products, services, pricing, packaging, marketing strategies and financial performance. * Create clear, compelling, fact-based internal and external enablement materials - battlecards, bulletins, training, comparisons for blogs/websites - that tells the story behind Elastic product and technology differentiation, creating sales and solution engineering confidence. * Track, analyze, and communicate competitive developments, providing timely responses to market changes and competitor actions. * Develop and deliver compelling proof points and external blogs and web pages to communicate competitive differentiation. * Collaborate on the Win/Loss program, participating in W/L interviews and analyzing data to advise sales strategies and product decisions. * Maintain a deep understanding of the search market, including market trends, competitive dynamics and SWOT evaluations. * Effectively collaborate with product marketing, product management, and sales to craft competitive positioning strategies for new products and features. * Participate in industry events to monitor trends and advise on competitive shifts. WHAT YOU BRING : * Understanding of the Search market, key players, technologies and trends. * Proven success in roles such as sales engineering, technical marketing, or competitive analysis, within the search industry. * Strong technical and analytical skills to assess competitive solutions, features and strategies and propose effective responses. * Experience translating technical features into compelling business value for diverse audiences. * Ability to build relationships and work optimally with teams across the company, including sales, marketing, engineering, and leadership. * Excellent communication skills—verbal, written, and visual—to share competitive insights and strategies effectively. * Background in engineering, computer science, or equivalent experience is helpful but not required.   Compensation for this role is in the form of base salary.  This role does not have a variable compensation component.  The typical starting salary range for new hires in this role is listed below.  These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting.  We may ultimately pay more or less than the posted range, and the ranges may be modified in the future.   An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs. Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program.  Our total rewards package also includes a company-matched Registered Retirement Savings Plan (RRSP) with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being. The typical starting salary range for this role is: $146,700—$232,100 CAD ADDITIONAL INFORMATION - WE TAKE CARE OF OUR PEOPLE As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do. * Competitive pay based on the work you do here and not your previous salary * Health coverage for you and your family in many locations * Ability to craft your calendar with flexible locations and schedules for many roles * Generous number of vacation days each year * Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service * Up to 40 hours each year to use toward volunteer projects you love * Embracing parenthood with minimum of 16 weeks of parental leave Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co. We will reply to your request within 24 business hours of submission. Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster) Elasticsearch develops and distributes technology and information that is subject to U.S. and other countries’ export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The Crimea region of Ukraine, The Donetsk People's Republic (DNR), The Luhansk People's Republic (LNR), Kherson or Zaporizhzhia). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic. Please see here for our Privacy Statement.