Principal Product Manager Agents and Context - Elasticsearch

Are you looking to thrive in a stimulating work environment? Join the leader in digital transformation and boost your career at Levio. We offer you a unique opportunity to develop your expertise within a high-caliber team. The variety of challenges presented by our clients will give you the opportunity to excel and keep your expertise at its peak. Experience the daily life of our clients and be a significant player in the most ambitious projects in technology and software solutions.   JOB DESCRIPTION : We are seeking a Senior Service Design consultant for Canadian public sector projects.   RESPONSIBILITIES : * Conduct user and stakeholder interviews to design and map end-to-end services, ensuring they are user-centered and evidence-based * Develop service blueprints, workflows, and interaction models that reflect user needs and operational realities. * Identify pain points and opportunities across touchpoints to improve service delivery. * Collaborate and coordinate with Business Analysts, UX Researchers, UX Designers, Content Designers and technical teams to validate service design decisions. * Ensure alignment with Government of Canada digital standards, including design.canada.ca, inclusion and accessibility requirements. * Support modernization by creating services that are efficient, intuitive, and aligned with client digital transformation goals. * Ensure research practices are ethical throughout its lifecycle, from participant recruitment to research scripts, to decisions to use GenAI for any research activities, and to sharing research insights. * Ensure participant data is handled with care, saved and shared in a way that protects participant privacy * Identify and capture global insights that might be valuable broadly across the client department. * Contribute to the service design template library, by creating reusable artifacts.   QUALIFICATIONS AND EXPERIENCE : * Post-secondary education mandatory. * More than ten (10) years' experience as a Service Designer. * Experience in conducting all the following activities: * Conducting primary research and reviewing user touchpoints; * Developing service design standards and/or best practices within a team environment and; * Designing service experiences for users. * Experience adhering to accessibility standards (WCAG 2.1 AA) and Canada.ca guidelines. * Experience in delivering: * System Maps; * Service Design Strategies; * Current-State and Future-State Service Maps; * Service Blueprints; * Journey Maps and Personas; * Governance Frameworks; * Continuous Improvement Recommendations. * Applying research ethics, data privacy, accessibility, and inclusive lenses to all stages of research activities. * Experience working in Agile product team environments. * Spoken and written English required. * Government of Canada security clearance (Reliability) and former public sector work experience an asset. Levio subscribes to the principle of employment equity and applies an equal access employment program for women, Indigenous peoples, visible minorities, ethnic minorities, and persons with disabilities. Levio values diversity and inclusion and aims to create a healthy, accessible, and rewarding work environment that highlights the unique contribution of our employees to the success of our company. As an employer committed to respecting employment equity, we encourage applications from diverse candidates. Accommodations are available upon request for candidates participating in all aspects of the selection process. Position status: Permanent full-time preferred, open for position to be contracted. The first part of the project would go until March 31st, 2027 and highly possible to be extended for another year.

WHY DEPT®? We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating. Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world. THE ROLE DEPT® is seeking a Principal, Software Engineering (Adobe - Integrations & Automations) to join our forward-deployed architecture squad in North America. Mapped back to our platform-agnostic Application Craft, this role is a hands-on technical seat focused on App Craft excellence. You will specialize in middleware modernization, system-to-system webhook logic, custom API connector builds, and workflow automation. You will step directly into complex client environments to re-architect broken API paths, custom service integrations, and synchronous data calls that cause gateway timeouts or system outages. You will move custom system extensions from brittle, in-process codebase overrides to modern, serverless, out-of-process architectures, ensuring long-term operational stability. WHAT YOU'LL DO * Remediate Broken Middleware: Re-architect and fix broken API paths, custom service integrations, and data calls causing timeouts, latency, or outages. * Build Out-of-Process Extensions: Shift custom system extensions from brittle codebase overrides to modern, serverless, out-of-process architectures. * Construct Workflow Connectors: Construct automated handoff hooks and workflow pipelines that bridge work management systems with downstream marketing engines. * Deploy Custom Webhooks: Design, build, and test robust webhook configurations and event-driven data transfer layers. * Ensure Integration Stability: Collaborate with web and data architects to secure end-to-end commerce, customer, and transactional data pathways. WHAT YOU BRING * Application & Integration Engineering: 6+ years of backend software engineering or systems integration experience inside an agency, consulting, or enterprise environment. * Integration Stack Expertise: Deep technical command of REST and GraphQL API design, serverless microservices, webhooks, and secure authentication models (OAuth). * Required Adobe Experience: * Direct experience developing and configuring workflows inside Adobe Workfront and Adobe Workfront Fusion. * Hands-on experience utilizing Adobe App Builder and Adobe Commerce API Mesh to build out-of-process system extensions. * Familiarity connecting Adobe Experience Manager (AEM Assets) and creative workflows with external work management tools. * Technical Problem-Solving: Proven ability to troubleshoot and resolve complex system connection bottlenecks and latency issues across multi-platform networks. * Consultative Mindset: Strong collaborative skills with the ability to work directly with client development teams and explain technical fixes clearly. Work Environment: Remote position - TRAVEL EXPECTED  WE OFFER:  * 15 days Paid PTO * 10 Public Holidays + Birthday off * Medical, Dental, and Mental Health Support/Benefits (through Canada Life Insurance) * Learning & growth certifications/certifications * Enhanced Family Leave (after 1 year) * A flexible, hybrid working policy * Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT® * Tons of Office perks in our Toronto office! Enjoy biweekly breakfasts and lunches, tons of free snacks, and of course team events on the regular! * A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards. * Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! * The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications. * Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.    DEPT® is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified. DEPT® is proud to be an equal opportunity workplace that seeks to recruit, develop, nurture and retain the most talented people from a range of diverse backgrounds, skills and perspectives. We encourage all applications irrespective of gender, race, sexual orientation, religion, age, nationality, marital status, and disability. DEPT® uses AI-assisted technology (Metaview) to capture notes and summarize interview conversations, so our interviewers can stay fully focused. Using the AI is optional, just let us know if you’d prefer it not be used.” This posting reflects a future opening.  DIVERSITY, EQUITY, & INCLUSION At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.  We also encourage you  to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here. #LI-Hybrid Canada Pay Range $136,000—$168,000 CAD