
Graphcore · Bristol
About Graphcore At Graphcore, we’re building the future of AI compute.We’re a team of semiconductor, software and AI experts, with deep experience in creating...
About Graphcore
At Graphcore, we’re building the future of AI compute.We’re a team of semiconductor, software and AI experts, with deep experience
in creating the complete AI compute stack - from silicon and software to infrastructure at datacenter scale. As part of the
SoftBank Group, backed by significant long-term investment, we are delivering key technology into the fast-growing SoftBank AI
ecosystem.To meet the vast and exciting AI opportunity, Graphcore is expanding its teams around the world.We are bringing together
the brightest minds to solve the toughest problems, in a place where everyone has the opportunity to make an impact on the
company, our products and the future of artificial intelligence.
Job Summary
We are looking for an experienced Principal Engineer to join our Cloud Platform Team and help develop and deploy clouds
and services. Working closely with our colleagues in Software Platform, Datacentre Operations and Product Development teams, you
will deploy services on our fleet of cutting-edge AI systems. As part of our Software Platform organisation, you will be involved
in the cloud integration, validation, performance benchmarking, optimisation, and development of our high-performance AI
solutions. These include in-house AI systems alongside off-the-shelf high-performance servers, switches and storage
solutions. This is a hand-on technical role requiring a solid background in the use of cloud infrastructure, deployment using
Infrastructure-as-Code, observability, high-performance networking and storage systems. You may have been working in an IT
organisation, a datacentre, a cloud provider or as a developer of orchestration or cloud services.
The Software Platform team at Graphcore
We build Graphcore products into large-scale AI solutions for our customers and the Cloud Platform Team is responsible
for providing such systems to both internal users via private clouds and customers via our own public clouds. Often the internal
systems will be using and developing pre-release hardware and software, so it’s vital you are comfortable with unproven
components.
Responsibilities and Duties
best engineering practices.
requirements into deployed services.
support clear identification and reporting of any issues. Work with users to provide information of any product-related
issues to Engineering and QA departments.
private clouds.
in internal and external datacentres.
as required.
3rd party products into our Cloud Reference Design.
Skills and Experience [ALL REQUIRED]
including priorities, risks, issues, impacts and constraints.
networks, block storage, resource management and monitoring.
Mimir, OpenTelemetry, Fluentd ,Kafka
availability.
of pipelines for build, test, deploy, manage, alert, destroy, rebuild.
Benefits
In addition to a competitive salary, Graphcore offers flexible working, a generous annual leave policy, private medical insurance
and health cash plan, a dental plan, pension (matched up to 5%), life assurance and income protection. We have a generous parental
leave policy and an employee assistance programme (which includes health, mental wellbeing, and bereavement support). We offer a
range of healthy food and snacks at our central Bristol office and have our own barista bar! We welcome people of different
backgrounds and experiences; we’re committed to building an inclusive work environment that makes Graphcore a great home for
everyone. We offer an equal opportunity process and understand that there are visible and invisible differences in all of us. We
can provide a flexible approach to interview and encourage you to chat to us if you require any reasonable adjustments.
Sponsorship
Applicants for this position must hold the right to work in the UK. Unfortunately at this time, we are unable to provide visa
sponsorship or support for visa applications.
Principal Cloud Engineer (AWS) - (Multiple) 📍 Central London (Hybrid – 3 days onsite) 💰 £95,000 – £130,000 + bonus + great benefits Defence/SC Clearance Requirements: SC clearance is required for our customer facing teams. You do not need active SC clearance as we will undertake checks upon you joining, but you must be eligible to pass SC clearance. DV clearance may be required for certain roles, so the ability/willingness to pass DV clearance is advantageous but not essential. Who are we We are AWS experts helping major public and private sector organisations unlock the power of their platform. From landing zones to cloud operations and risk mitigation, we're at the forefront of cloud transformation, and we're looking for a Principal Cloud Engineer (AWS) to join our team. What you’ll do • Design & build enterprise-scale AWS landing zones • Automate complex AWS platforms with Terraform • Package services into AMIs, Docker, or Serverless • Define and lead technical strategy with a strong view on IaC modularisation • Work directly with customers, driving cloud transformations • Apply site reliability best practices and help shape mature security models What we’re looking for • Deep AWS expertise, especially landing zones • Strong hands-on Terraform and automation skills • Clear opinions on IaC structure and cloud architecture • Experience working in enterprise-scale AWS environments • Proven experience leading cross-functional teams and mentoring engineers • Strong hands-on AWS knowledge, with the ability to choose the right service for the job • Deep expertise in landing zones, multi-account, and multi-tenant AWS setups • Experience operating cloud platforms at scale, ideally in regulated environments • Solid grasp of secure, scalable, and resilient AWS architecture • Strong understanding of AWS security risks and how to prevent, detect, and remediate them • Proficient in Infrastructure as Code (IaC) using Terraform (or CloudFormation) • Confident advising on IaC structure and modularisation • Awareness of SRE principles and operational priorities • Experience with CI/CD pipelines • Strong system design skills Why join us? • Industry-leading AWS expert team – As an AWS Advanced & Well Architected Partner, we build secure, scalable cloud platforms for major enterprises • People-first, inclusive culture – We thrive on trust, openness, and collaboration, with regular socials, quarterly company days and town halls plus, a committed signatory to the Tech Talent Charter • Tailored career growth – Enjoy individual development plans, sponsored training and AWS certifications, transparent promotion tracks and 5 training days per year • Comprehensive, flexible benefits – Bonus, 25 days annual leave + 5 days training or voluntary leave days, private GP, life/disability cover, Cycle to Work, bike storage, dog friendly offices, and remote/hybrid working • High-impact projects & expert community – Operate at the cutting-edge designing cloud solutions in regulated industries, working with CXOs, and shaping the future of cloud, supported by a network of bright, passionate AWS professionals Additional Perks * Discretionary bonus * Discretionary security clearance bonus for those holding certain clearance * Periodic offer of share options schemes * 25 days’ annual leave * 5 additional days per year towards training, certifications, or charity work * Option to buy additional annual leave up to 5 days per year * Public holidays opt-out scheme, the option to work on public holidays creating the flexibility to enjoy your time off when it suits you * Certifications and training expensed * Life Assurance * Long Term Disability cover * Employee Assist Programme for employee advice and support (including legal and counselling helpline) * Health, Mental Health, Wellbeing, Financial and Legal support * 24/7 GP access * Pension auto-enrolment and contribution * Employee referral scheme * Client referral scheme * Cycle to work scheme * Travel expenses policy Interview Process 1. Chat with Talent Team 2. Remote interview with Hiring Manager 3. Technical interview (remote) 4. Final in-person with Leadership Team Cloudscaler are proud to be an equal opportunity employer, committed to equal opportunities regardless of gender identity, sexual orientation, race, ancestry, age, marital status, disability, parental status, religion or medical history. If you require reasonable adjustments during the recruitment process or within the workplace, please let us know when you speak to our Talent Acquisition team or contact talent@cloudscaler.com at the earliest opportunity.
SonicWall [https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fc212.net%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4263951-1%26h%3D4126915226%26u%3Dhttps%253A%252F%252Fnam04.safelinks.protection.outlook.com%252F%253Furl%253Dhttps%25253A%25252F%25252Fwww.sonicwall.com%25252F%2526data%253D05%25257C01%25257Cbfitzgerald%252540SonicWall.com%25257Ca6c16b82afc749239f1c08dbda330d94%25257C84fe6f401cbc473083288018b2af88bc%25257C1%25257C0%25257C638343685070400977%25257CUnknown%25257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%25253D%25257C3000%25257C%25257C%25257C%2526sdata%253DQiWUyjNRdG%25252F5Rg2xvGXa1CYzr9V6BNnIgriz33Hk4vw%25253D%2526reserved%253D0%26a%3DSonicWall&data=05%7C02%7CNikhilaR%40SonicWall.com%7Cfd3ae83762384be031d508dcdf3d2ddf%7C84fe6f401cbc473083288018b2af88bc%7C1%7C0%7C638630701067920926%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=GhrhwS9jae1nk4KBGBzKfBcXS7BDBmkWDO87fbJLQxQ%3D&reserved=0] is a cybersecurity forerunner with more than 30 years of expertise and is recognized as a leading partner-first company, ensuring our partners and their customers are never alone in the fight against cybercrime. With the ability to build, scale and manage security across the cloud, hybrid and traditional environments in real-time, SonicWall provides relentless security against the most evasive cyberattacks across endless exposure points for increasingly remote, mobile and cloud-enabled users. With its own threat research center, SonicWall can quickly and economically provide purpose-built security solutions to enable any organization—enterprise, government agencies and SMBs—around the world. For more information, visit www.sonicwall.com [https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fc212.net%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4263951-1%26h%3D2643321098%26u%3Dhttps%253A%252F%252Fnam04.safelinks.protection.outlook.com%252F%253Furl%253Dhttp%25253A%25252F%25252Fwww.sonicwall.com%25252F%2526data%253D05%25257C01%25257Cbfitzgerald%252540SonicWall.com%25257Ca6c16b82afc749239f1c08dbda330d94%25257C84fe6f401cbc473083288018b2af88bc%25257C1%25257C0%25257C638343685070400977%25257CUnknown%25257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%25253D%25257C3000%25257C%25257C%25257C%2526sdata%253DXI%25252FDFdF08xnLTx4H7uCLIOH1N6kWKxObFvd9KJwK2Lc%25253D%2526reserved%253D0%26a%3Dwww.sonicwall.com&data=05%7C02%7CNikhilaR%40SonicWall.com%7Cfd3ae83762384be031d508dcdf3d2ddf%7C84fe6f401cbc473083288018b2af88bc%7C1%7C0%7C638630701067946534%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=4g9iPS3CN7E0hNoG8nisr9%2F%2B1iThtyJLQkZfTTFjk38%3D&reserved=0] or follow us on Twitter [https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fc212.net%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4263951-1%26h%3D1423517997%26u%3Dhttps%253A%252F%252Fnam04.safelinks.protection.outlook.com%252F%253Furl%253Dhttps%25253A%25252F%25252Ftwitter.com%25252FSonicWall%2526data%253D05%25257C01%25257Cbfitzgerald%252540SonicWall.com%25257Ca6c16b82afc749239f1c08dbda330d94%25257C84fe6f401cbc473083288018b2af88bc%25257C1%25257C0%25257C638343685070400977%25257CUnknown%25257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%25253D%25257C3000%25257C%25257C%25257C%2526sdata%253Dw1QKMhTH8DPkWXgLMTEWRWld7QF7Vby9hPJfzftCYj0%25253D%2526reserved%253D0%26a%3DTwitter&data=05%7C02%7CNikhilaR%40SonicWall.com%7Cfd3ae83762384be031d508dcdf3d2ddf%7C84fe6f401cbc473083288018b2af88bc%7C1%7C0%7C638630701067957822%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=DvfduakDCq8KXqJ%2BZlrMiXuosZ4Ij6hueiSMBKx9lA4%3D&reserved=0], LinkedIn [https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fc212.net%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4263951-1%26h%3D1291489902%26u%3Dhttps%253A%252F%252Fnam04.safelinks.protection.outlook.com%252F%253Furl%253Dhttps%25253A%25252F%25252Fwww.linkedin.com%25252Fcompany%25252Fsonicwall%25252F%2526data%253D05%25257C01%25257Cbfitzgerald%252540SonicWall.com%25257Ca6c16b82afc749239f1c08dbda330d94%25257C84fe6f401cbc473083288018b2af88bc%25257C1%25257C0%25257C638343685070400977%25257CUnknown%25257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%25253D%25257C3000%25257C%25257C%25257C%2526sdata%253DAqnGVNrPMjGMxmC54q1sp9PlJyB5Cwer4xH4LgrWvd8%25253D%2526reserved%253D0%26a%3DLinkedIn&data=05%7C02%7CNikhilaR%40SonicWall.com%7Cfd3ae83762384be031d508dcdf3d2ddf%7C84fe6f401cbc473083288018b2af88bc%7C1%7C0%7C638630701067969397%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=WjyCv%2FrHK4zlqjVcPHKXbMuh4gdziEANXtaPUrwTHvA%3D&reserved=0], Facebook [https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fc212.net%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4263951-1%26h%3D2712840885%26u%3Dhttps%253A%252F%252Fnam04.safelinks.protection.outlook.com%252F%253Furl%253Dhttps%25253A%25252F%25252Fwww.facebook.com%25252FSonicWall%25252F%2526data%253D05%25257C01%25257Cbfitzgerald%252540SonicWall.com%25257Ca6c16b82afc749239f1c08dbda330d94%25257C84fe6f401cbc473083288018b2af88bc%25257C1%25257C0%25257C638343685070400977%25257CUnknown%25257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%25253D%25257C3000%25257C%25257C%25257C%2526sdata%253DMQpoYcVevI0sLgxX7PsLuGFbW0C62qmRerKqcgHO6K4%25253D%2526reserved%253D0%26a%3DFacebook&data=05%7C02%7CNikhilaR%40SonicWall.com%7Cfd3ae83762384be031d508dcdf3d2ddf%7C84fe6f401cbc473083288018b2af88bc%7C1%7C0%7C638630701067980581%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=6t54RMMOc1GoFFeEy5HvdzorLYF3h6iUrSGzvd02wPQ%3D&reserved=0] and Instagram [https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fc212.net%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4263951-1%26h%3D3922727505%26u%3Dhttps%253A%252F%252Fnam04.safelinks.protection.outlook.com%252F%253Furl%253Dhttps%25253A%25252F%25252Fwww.instagram.com%25252Fsonicwall_inc%25252F%25253Fhl%25253Den%2526data%253D05%25257C01%25257Cbfitzgerald%252540SonicWall.com%25257Ca6c16b82afc749239f1c08dbda330d94%25257C84fe6f401cbc473083288018b2af88bc%25257C1%25257C0%25257C638343685070400977%25257CUnknown%25257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%25253D%25257C3000%25257C%25257C%25257C%2526sdata%253DBzB2YhsUzF35BWtGReUzu8wEsOqNssaVdVdDPhaSJZs%25253D%2526reserved%253D0%26a%3DInstagram&data=05%7C02%7CNikhilaR%40SonicWall.com%7Cfd3ae83762384be031d508dcdf3d2ddf%7C84fe6f401cbc473083288018b2af88bc%7C1%7C0%7C638630701067991196%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=96EW%2BjKqH%2B2E3efQ71gSCjqPEt9NO%2BRD4B2JoZFbgYk%3D&reserved=0]. SOFTWARE DEV PRINCIPAL ENGINEER - CLOUD-NATIVE MICROSERVICES & NETWORK SECURITY ABOUT THE ROLE SonicWall is a global leader in cybersecurity, offering firewalls, secure access solutions, and threat intelligence that protect millions of networks for enterprises, governments, and service providers worldwide. SonicWall’s portfolio includes next-generation firewalls (NGFW), centralized management, wireless network management, secure mobile access, cloud security, and endpoint security. All these solutions are coordinated and managed through SonicWall's Unified Management (UM) architecture. We invite you to join our team in developing innovative network security management solutions for SonicWall's Network Security Manager (NSM), a centralized management and analytics platform within the SonicWall Unified Management (UM) ecosystem. In this role, you will help build secure and scalable software capabilities that integrate with SonicWall's Unified Management (UM) platform and Shared Services Platform (SSP) to meet the unique operational needs of enterprise customers, Managed Service Providers (MSPs), and Managed Security Service Providers (MSSPs) around the globe. You will design and build cloud-native and on-premises microservices, RESTful APIs, real-time communication layers, and frontend components that power NSM's security policy management, device orchestration, and network visibility features. This role spans backend-first full-stack development and demands a security-first engineering mindset, strong Go proficiency, and the ability to leverage AI-assisted development tools responsibly and critically. You will work as part of a globally distributed engineering team across India, USA, and other development centres, collaborating cross-functionally with engineers, QA, and product teams to deliver high-quality features in an agile, fast-paced environment. EDUCATION AND EXPERIENCE: * At least 10 years of related experience with a Bachelor’s degree; or 8 years and a Master’s degree; or a PhD with 6 years’ experience; or equivalent experience preferred * Degree in Computer Science, Engineering, or related field preferred RESPONSIBILITIES * Defining technical strategy/architecture direction. * Mentoring and growing senior engineers, and driving engineering standards adoption * Collaborate with AI coding tools - validating, testing, debugging, refining generated code, establishing coding standards and AI guardrails. * Lead end-to-end system design — from requirements decomposition through to deployment topology, data modelling, and API contracts * Collaborate with engineering managers and product leads on roadmap feasibility, effort estimation, and technical risk assessment * Design, develop, and maintain high-performance Go-based microservices for NSM's cloud and On-Prem deployments * Build and evolve RESTful API endpoints serving enterprise customers at scale * Implement and maintain certificate-based connection trust (mTLS) for secure service-to-service and client-to-service communication * Adopt a secure software development framework and ensure that the software development process addresses the OWASP Top 10 risks from design to delivery. * Instrument software services with structured logging, distributed tracing, and metrics using Open Telemetry, New Relic, and OpenSearch * Contribute to both cloud-native (AWS/Kubernetes) and On-Prem microservice deployments, ensuring feature and security parity REQUIRED SKILLS * AI-Assisted Coding: Proficient use of AI coding tools is expected as a force multiplier applied with engineering rigor. * Critical validation - Identify and fix security vulnerabilities, logic errors, and inefficiencies in AI-generated code. * Iterative collaboration - Work with AI to refine, test, and improve code in small, reviewable chunks rather than accept large, unreviewed outputs. * Secure Coding - Hands-on knowledge of the OWASP Top 10, threat modelling and secure design code review. * System Design * Ability to design distributed systems at scale * Experience designing multi-tenant SaaS architectures * Familiarity with event-driven architecture at scale * Languages, APIs and Databases * Golang - 8 to 10 years of software development using Golang on Linux or MacOS * Microservices - inter-service communication (gRPC/REST), event-driven patterns * RESTful API design -versioning, security, OpenAPI specification * WebSockets — real-time bidirectional communication. * mTLS & Certificate Trust - mutual TLS configuration, x509 certificate lifecycle, PKI integration, client identity verification * Databases - MongoDB: Core operations - CRUD, aggregation pipeline, indexing strategies, Schema design, Query optimization. * Structured Logging & Observability * Open Telemetry - instrumentation code for distributed traces, metrics, and logs using the OTel SDK. * New Relic - APM integration, custom dashboards, alert policy configuration, service maps for cloud-native workloads * OpenSearch - structured log ingestion, familiarity with OpenSearch Dashboards for observability workflows * Cloud-Native Development - AWS & Kubernetes * AWS - EKS, EC2, S3, IAM, EMR, VPC, Security Groups, KMS, CloudWatch * Kubernetes - Service Mesh (Istio), Container Network Interface (CNI), eBPF, Secrets, RBAC, network policies, Pod Security Standards, Helm * Network Security * Familiarity with basic Networking Security Concepts - OSI & TCP/IP Model, Firewall & Traffic Control * Familiarity with firewall policy lifecycle — creation, review, audit, and automated compliance checks * Familiarity with SD-WAN and (IPSec/IKEv2/WireGuard) VPN topologies. CANDIDATE PROFILE * Strong problem-solving skills with the ability to quickly troubleshoot and resolve issues in production environments * Self-motivated, well-organized, and an effective team player in a globally distributed setup * Excellent written and verbal communication skills — able to articulate technical decisions clearly to peers and stakeholders * Proficient with Git and code versioning workflows * Familiarity with Atlassian tools - JIRA for sprint and issue tracking, Confluence for documentation and knowledge sharing #LI-KB7 #LI- Hybrid #Golang #networking SonicWall is an equal opportunity employer. We are committed to creating a diverse environment and are an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law. At SonicWall, we pride ourselves on recruiting a diverse mix of talented people and providing active security solutions in 100+ countries. Applicant Privacy Notice [https://www.sonicwall.com/legal/job-applicant-privacy-notice/]
ABOUT COMMERCETOOLS Real innovation starts with a strong foundation, and at commercetools, that comes from the perfect balance of our product and our people. Behind every leap forward is a collective of builders, explorers, doers, makers, and problem-solvers.The kind of people who not only pioneered a more flexible approach to commerce architecture but also shaped the culture of experimentation that approach unlocked. Together they are the engine of commerce innovation today. At commercetools, we power the next era of autonomous commerce for our customers. Whether it’s AI-driven solutions that help enterprises make smarter business decisions, bridging digital and physical shopping experiences, or enabling entirely new ways for industries to connect with their customers, we help the world’s most ambitious companies experiment, scale, and grow without limits. Here the best idea wins, not the loudest voice. You will have the tools, trust, and space to not only build the future of commerce, but to build your own. YOUR IMPACT As the Principal Engineer championing Resiliency, you'll be the driving force behind how commercetools prepares for, responds to, and learns from operational incidents at scale. Our customers rely on us for mission-critical commerce infrastructure, including during their highest-stakes moments of the year, like Black Friday. You'll own the discipline of resiliency end-to-end: mature incident management, strong operational visibility, data-driven process improvement, and organization-wide readiness for peak-traffic events. * Standardize Incident Management: Build and champion intuitive, end-to-end processes for incident detection, response, communication, and postmortems across the company. * Enhance System Visibility: Develop clear, real-time metrics, dashboards, and signals to track system health and incident trends. * Drive Data-Backed Improvements: Use operational data to find process gaps, partnering with product engineering teams to fix them. * Own Peak-Event Readiness: Scale and lead the organization-wide readiness program for massive traffic spikes like Black Friday. * Lead Cross-Team Initiatives: Identify resilience gaps, collaborate with infrastructure/product teams on solutions, and turn ideas into concrete technical outcomes. * Cross-Functional Collaboration: Partner closely with engineering leadership, Staff Engineers, and domain-specific Principal Engineers (Cloud, Security, API, Architecture, Performance). * Foster Knowledge Sharing: Drive organizational communication, documentation, and training around resiliency and operational excellence. This role is to based 3 days a week in our hubs with a hybrid modality - Berlin, Valencia or London. WHAT SETS YOU APART You're a creative problem-solver who is wired to find solutions. You confidently dive into complex challenges and have a talent for making them simple for others. Your curiosity drives you to constantly grow and contribute to an environment of trust and teamwork. Great ideas come from many paths, and your unique perspective matters more than checking every box. What matters most is the mindset you bring to the work. You bring: * Experience: 7+ years driving incident management/operational excellence; 5+ years leading org-wide resiliency and reliability initiatives. * Peak Load Execution: Proven track record of managing and scaling systems for high-stakes, multi-team operational events (e.g., Black Friday, major launches). * Data Literacy: Strong ability to analyze metrics to diagnose technical issues and measure process improvements. * Leadership & Influence: Ability to evaluate both technical bugs and the organizational/human dynamics behind them. * Project Management: Demonstrated success managing large-scale initiatives that span multiple engineering teams in an Agile environment. * Communication: Fluent English with exceptional written and verbal communication skills; experience running technical training or onboarding is a plus. * Soft Skills: High self-awareness, a strong customer focus, and a passion for mentoring others and learning new technologies. OUR BENEFITS Because work and life are connected, our benefits are too. We’ve designed them to give you the security, flexibility, and opportunities you need to focus on what matters most. 🩺 Comprehensive health benefits for you and your dependents, including access to OpenUp for personalized mental health support 📚 Learning and development opportunities including an annual learning budget, access to self-paced learning platforms and language training, personalized coaching, mentorship, and leadership programs 🍼 Family Leave Plus gives you additional fully paid weeks of parental leave on top of government-provided leave, so you can spend more time with your new addition 📈 Our equity participation program allows you to share in our success For more information on our benefits, visit this page. Come as you are. Build with us. Your unique perspective is essential to our success. We are committed to building a team that reflects the world around us because we know it’s the only way to build the future. We celebrate our differences and have created a hiring process that’s fair, inclusive, and designed to let your talent shine. We proudly welcome applicants of every race, color, religion, gender identity, sexual orientation, age, and any other part of your identity that makes you who you are. As an equal opportunity employer, we believe that our strength lies in our diversity, and we invite you to be a part of our global community. For more information on our diversity, equity, inclusion, and belonging practices, visit this page.