Retail Development Manager

ABOUT WOLT At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. At Wolt, you can grow your account management career with a fun and fast-scaling global business. Part of the DoorDash team, we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. Today, our products are used by 55+ million registered users who can now order from 200,000+ restaurants and retail stores across 30+ countries around the world. Our Account Development teams create and build our relationships with merchants. Together, we’ve helped big brands, local stores and neighborhood restaurants do over €15 billion’s worth of business through our platform. We’re constantly launching new cities and products, so there are always new opportunities to expand your skills and progress your career.  As a Retail Development Manager within New Verticals,  you’ll be responsible for strategically developing a portfolio of key account partners, driving their growth and profitability. This role includes overall ownership of the accounts, ensuring a hands-on approach to daily management. You will implement new products, upsell, and handle tenders for existing partners throughout Poland. WHAT YOU’LL BE DOING You’ll work closely with various stakeholders, always prioritizing Wolt’s best interests and enabling our operations to flourish. DAY-TO-DAY IN THIS ROLE YOU’LL: * Account Growth Strategy: Develop and execute strategies to enhance key account assortments, driving growth and profitability through effective category management and store expansions. * Business Development: Pitch and execute innovative campaigns that drive account growth and enhance partner visibility. Identify and prioritize the needs of merchants, collaborating to co-create impactful solutions. Drive business development by selling Wolt Ads, campaign opportunities, and Wolt+ services to strengthen partnerships. * Operational Excellence & Collaboration: Ensure optimal in-store processes and quality standards while working closely with account partners to implement growth initiatives and facilitate ongoing improvements. * Market Insight & Data-Driven Analysis: Leverage market knowledge and data analytics to inform strategies, make informed decisions, and enhance account performance through comprehensive analyses and presentations. Conduct quarterly Business Reviews with partners to assess performance and develop forward-looking strategies. * Relationship Building: Build and maintain strong relationships with partners through proactive communication and exceptional service. OUR HUMBLE EXPECTATIONS * Proven success in Account Management and/or Business Development (3+ years), with a strong commercial mindset driving growth and profitability. * Strategic commercial thinker who builds crisp, data-driven business cases and turns insights into decisions. * Understanding of the Poland retail landscape, with experience in e-commerce or FMCG sectors. * Exceptional skills in managing relationships at all organizational levels, ensuring alignment and driving collaboration across internal and external partners. * Advanced analytics skills with Looker or Power BI and strong spreadsheet fluency. * Clear, structured communicator and trusted partner who can influence without authority. * Skilled negotiator who drives adoption of solutions like Wolt Ads, Wolt Plus and Wolt Drive when they add value. * English & Polish fluency WHY YOU’LL LOVE IT * 🚀Global and growing fast: Be part of a fast-moving scaleup * 🤩Ride of a lifetime: Accelerate your career and build your sales skills  * 💪Instant impact: Take ownership and make a difference * 💙Big hearts and small egos: Surround yourself with smart, friendly people NEXT STEPS If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply, make sure to add your CV and get the conversation going!  We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today!  💙 The successful candidate's starting total target compensation (On-Target Earnings) for this role will fall within the pay range listed below and is determined based on a number of job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. This compensation is composed of a percentage based split between base salary and variable pay (where the base salary represents a percentage of the total range below. Eligible employees may earn variable compensation if they meet 100% of their performance targets. Actual earnings may be higher if targets are exceeded or lower if targets are not fully met. This position is not eligible for consideration for an equity/RSU grant. Poland Pay Range 11 150 zł—13 938 zł PLN OUR COMMITMENT TO DIVERSITY AND INCLUSION We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

ABOUT WOLT At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. At Wolt, we're building the future of retail - and our Retail Account Management Team plays a critical role in shaping how the largest retail chains operate and grow on our platform. We are looking for a Retail Development Manager to join a senior team managing Wolt's strategic supermarket partnerships (Enterprise clients) in Kazakhstan.  WHAT YOU’LL BE DOING In this role, you'll be managing a portfolio of enterprise partners. As Manager, you will own the strategic relationships with key accounts, set team direction and goals, coach your team to deliver excellence, and oversee performance improvement initiatives. You will work closely with your partners, operational stakeholders, and the Retail lead to improve performance, solve operational challenges, and drive sustainable growth across the partnership while building a high-performing, motivated team.  This is a fixed-term contract for maternity leave for 1.5 years. DAY-TO-DAY IN THIS ROLE:  * Guide complex negotiations and structure deals with key retail partners, elevating deal quality and ensuring strong commercial terms that benefit both Wolt and our partners. * Build and maintain robust, strategic relationships with enterprise supermarket partners, deeply understanding their needs and identifying opportunities for account expansion and growth. * Drive portfolio performance by analyzing business and operational metrics, conducting regular quality and satisfaction checks, and identifying growth opportunities and areas for improvement across accounts. * Drive operational excellence together with field stakeholders, including store managers, pickers, and operations teams, to improve picking times, rejection reasons, availability, and fulfillment quality. * Plan and execute collaborative marketing initiatives with retail partners, including co-marketing campaigns that drive sales, increase customer awareness, and strengthen partnerships. * Use dashboards, spreadsheets, and BI tools such as Google Sheets, Power BI, and Looker to monitor KPIs, forecast performance, and make data-informed business decisions. * Set clear KPIs and performance targets for your portfolio, regularly track progress, and take ownership of delivering results against commercial metrics such as GOV, revenue growth, and partner satisfaction. * Own and strategically manage a portfolio of enterprise and tier 1 retail partners, leading quarterly business reviews and strategic discussions with C-level stakeholders while ensuring strong day-to-day account management. * Build and continuously improve best practice account management processes and frameworks that ensure consistency, quality, and scalability in partner collaboration. * Work closely with cross-functional teams to align on partner priorities, remove blockers, and deliver excellent service and outcomes for retail partners. * Act as a trusted advisor to partners by sharing insights, identifying growth opportunities, and proactively recommending improvements based on data and business performance. * Manage your portfolio by example by demonstrating Wolt values, behaviors, and commitment to partner success in every interaction with partners and cross-functional stakeholder OUR HUMBLE EXPECTATIONS  * 3-5 years of solid experience in enterprise account management (retail, FMCG, delivery, marketplace, supermarkets, or distribution). * Strong negotiator who can guide complex deals and elevate deal quality across the team. * Demonstrated ability to drive partner's performance and deliver measurable KPI improvements (GOV, commercial metrics, revenue growth). * Analytical and structured. Comfortable using dashboards and spreadsheets to steer priorities and decisions. * Proficiency with tools: Google Sheets, Google Slides, Power BI, and/or Looker. * Excellent relationship builder who collaborates across Marketing, Operations, and Support to deliver outcomes. * Strong B2B partnership communication experience with the ability to manage expectations and adapt tone based on the audience. * Proven upselling and cross-selling abilities to drive account expansion and growth. * Fluent in Russian and Kazakh (at least conversational level). English at B2 level minimum. NICE TO HAVE: * Experience in supermarket or grocery, pharmacy retail segments * Familiarity with marketplace or platform-based business models * Track record of successfully scaling teams or expanding account portfolios * Experience with advanced analytics or business intelligence platforms WHY YOU’LL LOVE IT * 🚀Global and growing fast: Be part of a fast-moving scaleup * 🤩Ride of a lifetime: Accelerate your career and build your sales skills  * 💪Instant impact: Take ownership and make a difference * 💙Big hearts and small egos: Surround yourself with smart, friendly people WHAT WE OFFER * 🌍 Independent work in a dynamic, international team * 🩺 Medical Insurance and strengthened sick leaves * 🚀 Career growth and development opportunities * 💙 Employee Assistance Program—therapy and wellbeing support * 🍽️ Discount on your Wolt orders * 🧑‍🎓 Wolt-wide training programs * 🎉 Team budgets for celebrations and bonding * 🍊 Fruits and drinks at the office NEXT STEPS* If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply, make sure to add your CV and get the conversation going!  We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today!  💙 OUR COMMITMENT TO DIVERSITY AND INCLUSION We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.