Working Student - Technical Support (m/f/d)

🎤 WHY VOIZE? BECAUSE WE’RE MORE THAN JUST A JOB! At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people. Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact. Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload. As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission! 💡 YOUR MISSION: OWN INBOUND SUPPORT AND DRIVE GREAT RESOLUTIONS As a Working Student in Customer Support at voize, you do the same work as our full-time Customer Support Managers; just part-time, built around your studies. You are responsible for delivering a consistently excellent customer experience across our inbound channels: voice, chat, and email. You make sure customers get fast, helpful answers, and you keep cases moving from first contact to resolution. When an issue requires deeper investigation, you collaborate closely with Technical Support and other internal teams to ensure problems are solved thoroughly and communication stays clear. And because care doesn't stop at 17:00 during a weekday, neither does our support: your shifts focus on evenings and weekends — the hours when nurses still need us and your coverage matters most. 🕒 YOUR WORKING MODEL — PART-TIME, IN ROTATING SHIFTS * Our support operates 07:00–22:00, seven days a week — as a Working Student, you cover part of that window in a rotating shift schedule, with a focus on evening shifts and weekend rotations * Shifts are planned weeks in advance together with the team, with flexibility to swap around exams and semester deadlines * Up to 20 hours/week during the semester, typically concentrated into evening and weekend blocks — more is possible during semester breaks * You're never alone on a shift: there's always a clear escalation path to an on-call colleague 🚀 YOUR DAILY BUSINESS — NO TWO SHIFTS ARE ALIKE * Manage inbound support across voice, chat, and email, ensuring customers get timely, high-quality responses during your shift. * Own cases end-to-end, including triage, prioritization, follow-ups, and clear closure — or a clean, well-documented handover at the end of your shift. * Set expectations and communicate clearly, especially when timelines depend on internal investigation or product/engineering input. * Partner closely with Technical Support on more complex issues: gather the right details, translate customer context, and drive progress to resolution. * Handle escalations calmly and effectively, balancing urgency with quality and customer trust — especially in the evening and weekend hours when you're the face of voize. * Create and improve documentation (FAQs, macros, internal playbooks, handovers) so the team can resolve faster and more consistently. * Spot patterns in inbound volume and recurring topics, and share insights that help reduce contacts over time (process improvements, better guidance, product feedback). 🤝 YOUR SKILLSET — WHAT YOU BRING TO THE TABLE * Currently enrolled as a student (Bachelor's/Master's) — active enrollment is required for a Werkstudent contract; your field of study matters less than your mindset. * First customer-facing experience: through working student jobs, internships, hospitality, retail, volunteering, or similar. You know what it feels like to help someone under time pressure. * Excellent, empathetic communication: you can explain solutions clearly, even in stressful situations, and you know how to set expectations without losing warmth or trust. * Structured problem solving: you can break down unclear issues, ask the right questions, and move things forward without getting stuck. * Comfort with technical topics (high level): you can work with concepts like apps, devices, logins, and permissions without needing to be an admin or engineer. * Reliable availability for a rotating shift schedule with evening and weekend coverage — this is essential for the role. * Ownership and reliability: you follow through, keep stakeholders informed, and care about quality. * Language skills: Fluent German (C2) for customer communication, and solid English for internal collaboration. Nice to have (but not required) * Experience with support tooling such as ticketing systems, knowledge bases, or chat/phone systems (e.g., Intercom, Zendesk, Salesforce, Hubspot) * Experience in healthcare, care facilities, or a regulated environment. 🎯 OUR SUCCESS MINDSET — HOW WE WORK AT VOIZE * You're resilient — you see challenges as opportunities, not obstacles * You work iteratively — test, learn, and improve instead of aiming for perfection * You value open feedback and contribute to a positive, transparent team culture 🌱 GROWING TOGETHER - WHAT YOU CAN EXPECT AT VOIZE * Flexible working hours because you know when you work best! * reimbursement of the “Deutschlandticket” * 25 days of vacation – and your birthday off ✨ READY TO TALK? APPLY NOW! 🚀 We look forward to your application and can’t wait to meet you - no matter who you are or what background you have!

OUR STORY: Every year millions of people are either filing their taxes in fear or giving up on their tax refund altogether. We're working on fixing that. Our intuitive app enables anyone, regardless of education or background, to file their taxes with newfound confidence. Spread across Germany, Spain and the UK, the team at Taxfix Group with its brands Taxfix and Steuerbot, is a compassionate group of solution-finders. We speak our minds openly, and with over 400 professionals, including tax experts, developers, and IT security experts, we're rich in ideas and voices. The group has facilitated more than 3.5 billion euros in tax refunds for its customers since its founding in 2016. YOUR CHALLENGE: The Corporate IT team is evolving from service delivery to value creation. As our Working Student Automation Engineer, you'll assist in building the systems, automations, and integrations that enable 400+ employees across Germany, Spain, and the UK to work more effectively. You'll be the technical support force that helps turn operational friction into elegant solutions. You'll collaborate with teams across People Operations, Talent Acquisition, Business Partnering, and Insights to understand their pain points and help deliver measurable outcomes. With guidance from senior team members, you'll leverage our IT platform and AI tooling stack to create solutions that drive efficiency. Reporting to the Director of IT (and working closely with our engineering team), you'll be part of a focused 6-person team where platform engineers build the infrastructure, support engineers help employees, and you help build the value. This is a great opportunity to gain hands-on engineering experience and directly impact how efficiently our organisation operates. YOUR RESPONSIBILITIES: * Assist in building internal tools: Help design and build internal products, workflows, and integrations that solve real business problems for teams across the organisation. * Develop automations: Write scripts and use APIs to build integrations between our SaaS tools, helping to eliminate manual work. * Write code and queries: Support system designs by writing robust SQL queries, custom scripts, and helping implement logic in low-code platforms. * Collaborate and learn: Partner with stakeholders in People Operations and Talent Acquisition to understand their needs and assist in delivering technical solutions. * Explore AI tooling: Support initiatives to integrate AI technologies into internal processes to improve team productivity. * Document your work: Create clear documentation to help stakeholders effectively use the systems you help build. YOUR PROFILE: * Student Status: Currently enrolled in a university degree program in Computer Science, Information Systems, Software Engineering, or a related technical field. * Availability: Able to work 15–20 hours per week during the semester (with potential for more hours during semester breaks). * Coding Foundations: Good fundamental knowledge of at least one programming language (e.g., Python, JavaScript, or TypeScript). * Technical Curiosity: Academic knowledge of or first hands-on experience working with APIs, SQL, and data manipulation. * Tooling Interest: An interest in learning low-code platforms (e.g., n8n, Zapier) and CI/CD concepts (like GitHub Actions). * Problem Solver: A product mindset—you care about user experience and want to see how your code impacts real business outcomes. * Language: Excellent communication skills in English; German is a plus. WHY TAXFIX?  * A chance to do meaningful, people-centric work with an international team of passionate professionals. * Plenty of opportunities to socialise as a team. In addition to internal meetups, our international team hosts regular get-togethers—virtually and in person when possible. * Free tax declaration filing, of course, through the Taxfix app—and internal support for all personal tax-related questions. * Have a four-legged friend in your life? We’re happy to have dogs join us in the office. Excited? So are we. Learn more about Team Taxfix on our blog and get a glimpse of our culture.   At Taxfix, we believe that incredible things happen when you have a wealth of perspectives and experiences. We're proudly committed to equal employment and development opportunities no matter your gender, race, religion, age, sexual orientation, colour, disability, or place of origin. To help mitigate any potential unconscious biases, we ask that you refrain from including your picture, age, or marital status on your CV. Let your experiences speak for themselves. Not sure if you meet all the requirements for this role? Please apply anyway. You might bring something special to the team that we hadn't considered previously.