Team Lead Post Activation – Germany

WHAT ARE THE MAIN PERFORMANCE OBJECTIVES IN THIS ROLE? We’re hiring a (Senior) Operations & AI Lead to bring structure, scale, and AI-driven leverage to how AVOW runs. This is a builder’s role: you’ll shape how the company works day-to-day and how we use AI to do more with less. You’ll drive operational excellence across the business, process, tooling, cross-functional coordination and you’ll lead AVOW’s AI implementation from concept to deployed reality.  You’ll report directly to the COO and work closely with the wider Senior Leadership team. WHAT YOU’LL OWN Operations * Drive operational efficiency across the company, identify bottlenecks, redesign processes, and help build the operating system that lets AVOW scale without proportional headcount growth. * Partner with C-level peers to align cross-functional priorities and unblock operational dependencies. * Partner with the Product team on tool and platform rollouts, serving as the operational bridge between what's built and how it gets embedded into team workflows  * Own the post-launch phase of any tool or process implementation: monitor adoption, collect feedback, troubleshoot friction, and iterate — success is measured by actual usage, not deployment  * Scope to take on people leadership as the operations function grows. AI Strategy & Implementation * Shape and execute AVOW’s AI strategy, where we use it, where we deliberately don’t, and what we expect from it commercially and operationally. * Partner closely with our Data Protection Officer to develop and maintain AI policy and ensure compliance with GDPR, the EU AI Act, and internal data governance standards. * Design, build, and govern internal AI workflows that automate manual processes across the company. * Set the standards for quality, oversight, and human-in-the-loop review of AI-driven outputs. * Upskill the organization through workshops, playbooks, and reusable templates that make AI usable for non-technical colleagues. WHAT ARE THE STRENGTHS, TRANSFERABLE SKILLS, AND BEHAVIORS THAT DRIVE SUCCESS IN THIS ROLE? * 5+ years of experience in operations, business operations, project management, or a comparable role, ideally in a tech or digital company. * A demonstrated track record of designing and implementing AI or automation initiatives that delivered measurable business impact (cost, time, or quality). * Comfortable operating cross-functionally with C-level peers in an international, fast-moving environment. * Hands-on enough to build the first version yourself; strategic enough to design the next ten. * A sharp commercial instinct, you measure success in business outcomes, not output volume. TECH FAMILIARITY You don’t need to be an engineer, but you should be comfortable with the modern AI and automation stack: LLMs (Claude, Gemini), workflow orchestration (n8n, Make), and lightweight scripting (JavaScript, JSON). VS Code or a similar IDE is part of your daily toolkit. Two notes before you apply:  1. We know that individuals who identify as women, trans, or non-binary tend to hesitate to apply for a role unless they meet almost all the requirements. If that resonates with you, we want to be clear: we're more interested in your potential than your ability to tick every box. Apply anyway. 2. On compensation — at AVOW, pay is structured around a clear grade and level framework, with decisions based on objective criteria: your experience, qualifications, scope of responsibility, and role-specific requirements. We're transparent about how we make these decisions and will be discussing the details from our very first engagement. WHAT DOES OUR HIRING PROCESS LOOK LIKE? 1. Intro call: A casual chat with our TA team to learn more about you and give you a real feel for who we are and what we're building. 2. Deep dive: A more in-depth conversation with your future hiring manager. Expect an honest discussion about the role, the team, and what success looks like. 3. Problem-solving + presentation: Time to show your thinking. You'll work through a real challenge and share your approach with the team. 4. Meet the team: An informal coffee chat with a potential future colleague. No agenda — just a chance to get a feel for the people you'd be working with. WHAT DO WE OFFER? * Learning & Development opportunities * Sabbatical policy * Subsidies for public transportation, sports, and German courses * Bike leasing program * Healthy (also not so healthy) snacks in the office every day * Experienced, innovative, diverse team We are looking forward to getting your application!

Location: Come and join us in Berlin or Hamburg! Freenow by Lyft empowers smarter mobility decisions helping people to move freely and cities to thrive. Be ready to work in a multinational, diverse, highly motivated and collaborative marketing team who strives for excellence and likes to have fun. Are you ready for your next ride? Join us in building the operational backbone of our German market! As an instrumental part of our team, this role is designed to spearhead operational advancements through the power of data-driven insights and local intelligence. Your mission? Uncover untapped opportunities, streamline our processes for peak efficiency, and orchestrate seamless roll-outs of improvements. Embrace the leadership mantle by driving impactful projects and steering product feature enhancements. ---------------------------------------------------------------------------------------------------------------------------------- YOUR DAILY ADVENTURES WILL INCLUDE: * Work on the forefront of day-to-day operations and translate real-world feedback from drivers and fleet partners into business cases that drive product and process innovation. * Design and implement end-to-end strategies (e.g. allocation, incentive programs, communication) to optimize passenger and driver experience, using data to identify and solve systemic bottlenecks. * Own large-scale projects from conception to post-launch evaluation, such as fleet type launches or marketplace feature configurations to ensure we maintain a competitive edge in the German market. * Coordinate the launch of new cities and the introduction of new mobility segments in line with the expansion roadmap to scale Freenow’s footprint and diversify the service offering across the country. * Identify, negotiate, and scale relationships with major fleet owners and cooperatives to provide a stable, professional supply base. * Manage the development and continuous improvement of operational processes and tools, ensuring they are scalable and aligned with our growth targets. * Lead local operations forums and manage a complex matrix of central stakeholders to negotiate priorities and secure buy-in for high-impact operational changes. Our tools: GSuite, Tableau, Metabase ---------------------------------------------------------------------------------------------------------------------------------- TO BE SUCCESSFUL IN THIS ROLE: * 5+ years in a high-growth startup or fast-paced operations environment, track record of owning operational workstreams and delivering market-level results (Preferred familiarity with ride-hailing or app-based delivery services). * Proven capability to take full ownership of complex initiatives, effectively aligning diverse stakeholder groups to drive consensus and deliver permanent solutions. * Ability to navigate large datasets and extract actionable insights that steer operational strategy and drive meaningful business improvements. * Understanding of marketplace unit economics and the ability to balance growth with profitability. * Exceptional structured work approach with experience in designing and auditing operational frameworks to ensure quality and scalability. * Excellent verbal and written communication skills in both German (C1) and English, with the professional maturity to handle internal and external negotiations. ---------------------------------------------------------------------------------------------------------------------------------- BENEFITS & PERKS IN A NUTSHELL: * Flexible working arrangements * LinkedIn Learning * Sabbatical & special leave policies * WeRoad partnership * Birthday, 24th + 31st December off * Short term EU work policy * Mobility Credit * Health Insurance * Employee assistance program   ---------------------------------------------------------------------------------------------------------------------------------- DIVERSITY, EQUITY & INCLUSION: Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age. We want you to grow and evolve, bring your true self to work.  ---------------------------------------------------------------------------------------------------------------------------------- ABOUT FREENOW: Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app.  In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?