Location: Berlin, Germany Remote Status: Fully Remote (#LI-Remote)
LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading
brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion
conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of
conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.
POSITION OVERVIEW
We are looking for a Senior Technical Product Manager – Agent Experience to join the LivePerson Product team and lead the strategy
and execution for our Agent and Manager Workspace. This is a highly strategic product area responsible for empowering thousands of
customer service agents and supervisors with intuitive, intelligent, and secure experiences that enable them to efficiently manage
conversations at enterprise scale.
As the Senior Product Manager for Agent Experience, you will define the vision for agent productivity, AI-assisted workflows, and
extensible platform capabilities that power modern customer service operations. Working closely with Engineering, Design, AI,
Customer Success, and enterprise customers, you will transform complex operational challenges into seamless user experiences that
improve agent efficiency, customer satisfaction, and business outcomes.
YOU WILL: KEY RESPONSIBILITIES & IMPACT
* Product Strategy: Develop and articulate a compelling product vision and strategy for the Agent Experience, ensuring alignment
with LivePerson's overall business objectives and AI-first platform strategy.
* Feature Prioritization: Define, evaluate, and prioritize features based on customer feedback, market insights, usability
research, business objectives, and product analytics, with a focus on agent productivity, workflow optimization, and
operational efficiency.
* Roadmap Planning: Create and maintain a comprehensive product roadmap covering Agent Workspace, Manager Experience,
authentication, secure forms, AI-assisted workflows, and extensibility capabilities.
* Cross-Functional Collaboration: Partner closely with Engineering, UX Design, AI/ML, Infrastructure, Customer Success, Sales,
and Solution Engineering to deliver scalable, secure, and intuitive agent experiences.
* Agent Productivity & Experience: Champion user-centered design principles to simplify complex workflows, reduce agent effort,
improve task completion, and enable faster, higher-quality customer conversations.
* Customer Research: Engage directly with enterprise customers, contact center leaders, agents, and partners to understand
operational pain points, validate solutions, and translate insights into product opportunities.
* Market Analysis: Continuously monitor industry trends in customer service platforms, contact center technology, AI copilots,
workforce productivity, conversational interfaces, and competitive offerings to inform product strategy.
* Go-to-Market Strategy: Collaborate with Marketing, Sales, and Customer Success to successfully launch new Agent Experience
capabilities, drive adoption, and maximize customer value.
* Performance Tracking: Define and monitor key product metrics such as agent productivity, workspace adoption, workflow
completion rates, customer satisfaction, resolution times, AI feature adoption, and operational efficiency to guide product
decisions.
* Thought Leadership: Stay current with advancements in AI-assisted customer service, enterprise UX, agent productivity tools,
identity and access management, and modern SaaS product design to drive innovation across the Agent Experience.
YOU HAVE: REQUIRED SKILLS & QUALIFICATIONS
* 5+ years of Product Management experience with a proven track record of delivering enterprise SaaS products or platforms.
* Experience building products for customer service agents, contact center operations, employee productivity, workflow
management, or enterprise applications.
* Strong understanding of authentication, security, APIs, enterprise integrations, identity and access management, and
cloud-native architectures.
* Experience working closely with UX designers to build intuitive, user-centric enterprise experiences.
* Proven ability to define product strategy, prioritize initiatives, and execute roadmaps in fast-paced Agile environments.
* Strong analytical skills with experience using qualitative and quantitative data to drive product decisions.
* Excellent communication, stakeholder management, and leadership skills with the ability to influence cross-functional teams.
* Experience engaging directly with enterprise customers to understand workflows, pain points, and operational challenges.
* Passion for AI, customer experience, enterprise productivity, and solving complex business problems through thoughtful product
design.
* Bachelor's degree in Computer Science, Engineering, Business, or a related field (MBA preferred).
OUR BENEFITS & PERKS
We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our
permanent employees.
💰 FINANCIAL SECURITY & GROWTH
* Additional Pension scheme: deferred pension scheme (LivePerson contributes 20%), ESPP and annual bonus depending on
achievements
* Equipment: Internet and Mobile reimbursement
* Development: Access to internal professional development resources.
👨👩👧👦 TIME AWAY & FAMILY SUPPORT
* Flexible Paid Time Off (PTO): Personal time off 33 days , vacation (28 days) and care days (5)
* Paid Public Holidays.
Volunteering Days: Use them to make a difference in your community. Whether it's a cleanup, supporting a local initiative or
holding an “Ehrenamt”, just let us know! We're here to help you create a meaningful impact.
💻 WORKPLACE FLEXIBILITY
* Remote-First Model: Be flexible, work flexibly and from anywhere - no defined working hours or boundaries with offices in
Mannheim and Berlin
* Monthly Connection: Join our monthly connection pizza day in the office!
WHY YOU’LL LOVE WORKING HERE
As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations
globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own
success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved,
and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.
BELONGING AT LIVEPERSON: EQUAL OPPORTUNITY EMPLOYER
We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer (EOE). We believe that
diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics
protected by US Federal, State, or Local law.
ACCESSIBILITY COMMITMENT
LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable accommodations to job
applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process
should inform their recruiting contact upon initial connection.
IMPORTANT CANDIDATE NOTICE
The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open
roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial
information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.
Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a
LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part
of our interview process, including but not limited to your social security number, online account passwords, credit card numbers,
passport information, and other related banking information. If you have any questions and or concerns, please feel free to
contact recruiting-lp@liveperson.com
Sista ansökan: 29 aug.Publicerad: 29 juli
