Senior Product Engineer

TEAM DESCRIPTION The Central Product Analytics team sits at the heart of how SumUp understands and improves the experience of millions of merchants using our products every day. This role owns the Engagement domain — covering merchant engagement, product activation, support responses, and navigation across the SuperApp and web dashboard — and is the primary analytics partner for the Engagement product team. It's a genuine opportunity to take full ownership of a domain, build the measurement foundations from the ground up, and shift the team from reactive reporting to proactive, insight-led decision-making. WHAT YOU'LL DO * Define event taxonomies and measurement plans, implement and QA tracking (GA4), and make sure analytics is built into new product features from day one * Build and maintain scalable datasets in Snowflake — including funnels, customer behaviour models, and feature adoption metrics — and use them to generate insights that directly inform product decisions * Design and evaluate A/B tests: define success metrics, assess statistical validity, and communicate results clearly to product and engineering stakeholders * Create and maintain intuitive dashboards and reusable query templates in Tableau that help teams answer their own questions without always needing an analyst * Partner with product managers to develop and map out KPI trees, identify measurement gaps, and improve the quality and accuracy of engagement tracking across the domain YOU'LL BE GREAT FOR THIS ROLE IF… * Proven experience as a Data or Product Analyst, with a strong track record of working with customer behaviour data and translating it into product decisions. * Advanced proficiency in SQL, including writing, optimising, and validating queries, building data models, and participating in code reviews. * Strong knowledge of data visualisation tools such as Tableau or Power BI, and experience with data warehousing platforms like Snowflake, Postgres, or Redshift. * Comfortable designing and analysing end-to-end experiments, including A/B tests and feature flag rollouts, with a solid understanding of statistical validity. * Ability to communicate complex data findings clearly to both technical and non-technical stakeholders, with strong written and verbal English skills. WHY YOU SHOULD JOIN SUMUP 🌎 Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Berlin office. This involves an office-first setup 🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced 🚀 Enrolment onto our Virtual Stock Option programme: you will own a stake in SumUp's future success 📚 A dedicated annual L&D budget of €2000 for your individual development, which can be used to attend conferences and/or advance your career through further education 💶 A corporate pension scheme where we match up to 20% of your contributions 🏖 Generous time off: enjoy 28 days of paid leave plus public holidays and special leave days 🏋️ Numerous other benefits such as Urban Sports Club subsidy, Kita placement assistance, subsidised office lunches 🌴 Break4me: 1-month sabbatical after 3 years of service 🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team ABOUT SUMUP Be empowered to do more that matters. At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 37 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships. Our commitment to small businesses is reflected in our diverse team of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify. SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedIn, Instagram, and TikTok. Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.

ABOUT ICE SERVICES ICE Services is a music technology company built by rightsholders, for rightsholders. We simplify the complexities of the music royalty chain through an innovative suite of licensing, processing, and copyright services, enabling our customers to accurately and efficiently compensate songwriters and composers for the use of their works.  A joint venture between PRS, STIM, and GEMA, ICE Services is the result of a big vision for the industry that harnesses years of combined experience in the multi-territory music market. Serving over 330,000 rightsholders and leveraging a copyright database comprising 55 million musical works, ICE Services’ operations touch 250+ territories to distribute more than €1bn in royalties per year, with a total of over €5bn distributed to date.   We’re based in the UK, Germany, and Sweden.     ABOUT THE ROLE As a Senior Backend Engineer, you will play a pivotal role in the development and enhancement of our new copyright product. Your responsibilities will include hands-on product engineering, working with a team of talented product engineers, designing and implementing complex systems, and collaborating with cross-functional teams to deliver exceptional products to our customers. If you thrive in a collaborative environment and possess a keen eye for detail, this is an excellent opportunity to contribute to groundbreaking projects and shape the future of the ICE Services' product portfolio. We’re building a strong foundation for our company on these products. Bringing the technical expertise in-house and being part of a modern, product-centric technology organisation that works based on agile methodologies and principles are key pillars of our technology strategy. We’re creating the kind of teams talked about in Inspired by Marty Cagan, and following principles in Accelerate by Nicole Forsgren. TECHNOLOGY STACK Our copyright product is primarily running in AWS with the following technologies: • Java SpringBoot Microservices • DynamoDB • OpenSearch • Postgres • S3 • Kinesis • SNS • SQS • Docker / ECS / EKS • Serverless frameworks   KEY RESPONSIBILITIES: * Architect and Implement: Work as part of a product engineering team to design and implement complex software systems, ensuring scalability, reliability, and performance. * Collaboration: Collaborate with product managers and cross-functional teams to define product requirements and create comprehensive technical specifications. * Code Reviews: Conduct thorough code reviews, providing constructive feedback to maintain code quality and adherence to best practices. * Technical Ownership: Take ownership of critical technical decisions and provide expert guidance in selecting appropriate technologies and tools. * Development Practices: Champion best development practices, includ- ing code documentation, unit testing, and version control. * Risk Mitigation: Identify and mitigate technical risks, proactively ad- dressing potential challenges throughout the product development lifecycle. * Industry Trends: Stay up-to-date with the latest industry trends and advancements, integrating new technologies to enhance product offerings and maintain a competitive edge. * AI-Assisted Engineering: Embrace AI-powered tools (e.g., coding assistants, automated testing, intelligent search) as productivity multipliers, and explore opportunities where AI can enhance our copyright products. * Mentoring: Mentor and coach junior engineers, fostering a culture of continuous learning and professional growth.   REQUIREMENTS AND QUALIFICATIONS: * Experience: 5 to 7 years of relevant experience in product engineering. Previous experience in a senior or lead engineering role is highly preferred. * Technical Expertise: Demonstrated expertise in programming languages such as Java alongside proficiencies in web technologies, database management, and cloud platforms. * Proven Track Record: A history of designing, developing, and delivering successful software products from concept to launch. * Collaboration Skills: Ability to work collaboratively with product managers, designers, and other stakeholders to translate product requirements into technical solutions. * Communication Skills: Clear and effective communication skills, both written and verbal, to convey technical concepts to technical and non-technical audiences alike. * Innovation: A passion for innovation, including openness to leveraging AI-powered tools and technologies in daily engineering work. Commitment to staying abreast of emerging technologies and industry trends. * Quality Focus: A strong commitment to code quality, unit testing, and other best practices in software engineering. * Adaptability: The ability to thrive in a fast-paced and rapidly evolving environment, with a willingness to take on new challenges and responsibilities. * Problem-Solving: Excellent analytical and problem-solving skills to resolve complex technical challenges.   WHAT WE OFFER: * Competitive local benefits based on your location * We promote flexible working regarding time and/or place * Both mental and physical health initiatives * Corporate pension scheme  * Comprehensive training and development opportunities  * Industry insider events, team socials and company events * Enhanced holiday allowance  We welcome candidates from all backgrounds, regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background, and any other protected characteristic.  We are committed to making all stages of our recruitment process accessible to candidates with disabilities. Please speak to our recruitment team and we will work with you to make reasonable adjustments to ensure you can perform at your best throughout your application.