
One Productivity Group · Berlin
JOB DESCRIPTION About Kapaya Most organizations do not struggle with ambition. They struggle with execution. Processes become fragmented, teams work across d...
About Kapaya
Most organizations do not struggle with ambition. They struggle with execution.
Processes become fragmented, teams work across disconnected systems, and too much time is lost in manual work, unclear ownership
and inefficient ways of working.
That is where Kapaya comes in.
We help organizations improve how work gets done by designing smarter processes, building better operational structures and
implementing digital solutions that support real day-to-day execution. Using tools such as Airtable, Make and other workflow
technologies, we help customers move from complexity to clarity.
Kapaya is part of One Productivity Group, a pan-European group focused on improving how organizations operate. Across our brands,
consulting, technology and execution come together to create better workflows, stronger collaboration and more scalable
operations.
About the role
This role is for someone who enjoys understanding customer challenges, identifying opportunities and turning them into meaningful
business relationships.
As an Account Manager, you help organizations recognize where their current ways of working create friction and where better
systems, workflows and processes can make a real difference. You guide prospects through that journey, from first conversation to
closing, by combining commercial drive with a strong understanding of customer needs.
The role sits at the intersection of business development, consultative sales and operational problem solving. You work closely
with SDRs, consultants and technical colleagues to shape opportunities, build trust with stakeholders and help customers move
confidently toward the right decision.
It is a commercial role, but one built on substance, credibility and long-term value.
What the role involves
working are set up
What makes a strong fit
What makes this role interesting
Many sales roles focus mainly on volume, speed and short-term targets. This role goes further.
It involves understanding how organizations actually operate, where friction shows up in daily work, and how better processes and
systems can create real improvement.
That makes the conversations more meaningful, the sales process more consultative and the impact of the role more visible.
What One Productivity Group offers
About One Productivity Group
One Productivity Group is a fast-growing pan-European group focused on helping organizations improve the way they work. Across our
brands, consulting, technology and execution come together to create better workflows, stronger collaboration and more scalable
operations.
We hire across Europe and work across multiple countries, including Germany, the Netherlands, Switzerland, France and Sweden. Our
people work from offices in Berlin, Hamburg, Rotterdam, Paris and Stockholm, or fully remotely. This gives us the flexibility to
bring together the right talent across markets while staying connected through shared standards, close collaboration and a strong
team culture.
There is a shared culture of ownership, curiosity and continuous improvement. New ideas are welcomed, people are trusted to take
responsibility, and development is taken seriously.
OPG One Productivity Group GmbH
Patrick A. Lorenz
Straßburger Straße 18
10405 Berlin
YOUR JOB Do you enjoy owning customer relationships and turning trust into long-term growth? Are you motivated by managing a portfolio and actively driving expansion within existing accounts? Do you like combining consultative conversations with commercial responsibility? In this role, you’ll work closely with decision-makers in our customers, understand their priorities, and proactively develop their accounts. You’ll be the commercial owner of your portfolio, ensuring customers see continuous value and grow with DataGuard. Ready to make an impact at the intersection of relationship management and revenue growth? Then join us on our journey. WE PROTECT THE PEOPLE BEHIND THE DATA We are a fast-growing security and compliance tech company with a clear purpose: we protect the people behind the data. With over 200 team members worldwide and with offices in Munich, Berlin, London, Vienna and Stockholm we help more than 4,000 global customers get certified fast and build a strong and scalable risk posture. With AI-powered automation, self-serve capabilities and additional tailored expert advice, we offer our customers a seamless security and compliance experience to stay ahead of the rapidly evolving security landscape and challenges like the surge in cyber-attacks. WHAT YOU'LL BE DOING * You independently manage a portfolio of mid-sized business customers and ensure they realize the full value of our solution. * You establish and maintain strong, long-term customer relationships, deliver product demonstrations, and support customers in optimizing their use of our product. * You engage closely with decision-makers and company founders, gain a deep understanding of their priorities, and proactively support them in achieving their objectives. * You guide customers throughout the entire lifecycle and actively drive expansion and retention within your portfolio. * You identify potential challenges at an early stage, lead solution-focused conversations, and ensure sustained customer satisfaction. * You analyze customer usage and behavior to derive concrete actions that maximize customer success with our solution. * You actively promote customer engagement, gather impactful success stories, and share best practices across the customer base. * You collaborate closely with cross-functional teams such as Marketing, Sales, Product Development, and Technical Support to deliver a seamless end-to-end customer experience. WHAT YOU'LL GET IN RETURN * The freedom, trust, and tools to do what you love and make an impact in a purpose-driven company, committed to doing genuine good in the digital world. * Enjoy a high degree of flexibility with tailored working hours, choice of work location, and benefits that support your lifestyle, health, and family needs. * Join a secure, future-focused role in a dynamic scale-up positioned to make a major impact in the rapidly expanding Security & Compliance market. * Grow along expert or leadership paths with support from employee accelerator programs, bi-annual feedback cycles, and a personal training budget. * Work in an environment that values autonomy, rapid decision-making, a flat hierarchy, and collaborative, eye-level communication to keep things moving forward. THE QUALITIES YOU’LL NEED TO SUCCEED * Strong communication skills with a passion for product demos and meetings * Proactive, independent work style with a strong team spirit and excellent prioritization skills * Interest in compliance & security – we’ll teach you everything you need to know * Experience with software products and their development is a plus * Enthusiasm for a dynamic, fast-paced environment with continuous growth and development * Fluent German (C2) and English skills, both written and spoken, are required LAST BUT NOT LEAST. FROM THE BOTTOM OF OUR HEARTS: No matter your origin, ethnicity, gender identity, religion or individual requirements; at DataGuard, all that counts is the person you are. As Guards and Guardettes, we are united not only by our dedication, but also by our shared belief in our purpose: Protect the people behind the data. Convince us with your personality and your skills – and together we will make great things happen. We are looking forward to meeting you! #LI-DNI
DEINE AUFGABEN Als Account Manager (m/w/d) bei Mercanis bist du der strategische Wachstumstreiber für unser bestehendes Kundenportfolio im gehobenen Mittelstand und Enterprise-Segment. Nach unserer erfolgreichen Vertriebs-Restrukturierung trennen wir "Hunting" und "Farming" konsequent: Du übernimmst die volle Ownership für ein exklusives Portfolio von ca. 60–70 bestehenden Kunden, baust langfristige, vertrauensvolle Beziehungen auf Executive-Level auf und sicherst nachhaltige Kundenbindung sowie Upselling-Potenziale. Wenn du ein tiefes Verständnis für komplexe B2B-Buying-Center mitbringst, exzellent darin bist, ungenutzte Potenziale in bestehenden Accounts zu identifizieren, und in einer wachstumsstarken SaaS-Umgebung echten Impact auf unsere Net Revenue Retention (NRR) haben willst, ist dies deine perfekte Gelegenheit. DEIN AUFGABENBEREICH * Portfolio-Management & Farming: Du übernimmst die ganzheitliche Betreuung und strategische Weiterentwicklung von ca. 60–70 bestehenden Kunden und machst sie zu echten Mercanis-Advocaten. * Wertschöpfung & Upselling: Du verstehst die tiefen Schmerzpunkte im Einkauf und Supply-Chain-Management deiner Kunden, präsentierst maßgeschneiderte Lösungserweiterungen und treibst Cross- und Upselling-Opportunitäten voran. * Navigieren in komplexen Buying Centern: Du identifizierst eigenständig die relevanten Stakeholder (CPO, CFO, IT-Leitung) bei deinen Kunden, baust tragfähige Beziehungen auf und steuerst komplexe Entscheidungsprozesse souverän. * Churn Prevention & Kundenzufriedenheit: Du agierst als proaktiver Partner, erkennst Risiken im Account-Lifecycle frühzeitig und sicherst durch passgenaue Maßnahmen eine kompromisslos hohe Kundenzufriedenheit. DEIN PROFIL * Erfahrung: Du bringst bis zu 5 Jahre relevante Berufserfahrung im B2B-SaaS-Vertrieb, Account Management oder Customer Success im Tech-Umfeld mit. * Vertriebs- & Geschäftssinn: Du verstehst es, Bestandskunden nicht nur zu verwalten, sondern strategisch weiterzuentwickeln. Erfahrung im Umgang mit komplexen Buying Centern und mehrstufigen Enterprise-Entscheidungsprozessen ist ein Must-have. * Sprachkompetenz & Marktverständnis: Du sprichst Deutsch auf muttersprachlichem Niveau (oder lebst seit mindestens 10 Jahren in Deutschland und bewegst dich absolut fließend im hiesigen Geschäftsumfeld) und überzeugst in Verhandlungen auf C-Level. * Lokale Präsenz & Drive: Du bist in Berlin ansässig (oder bereit für den Umzug) und hast Lust auf unser Office-first/Hybrid-Modell. Du bringst eine hohe Eigenmotivation mit und schätzt die Dynamik eines stark skalierenden Startups WARUM WIR? * Mentoring & persönliches Wachstum: Du arbeitest eng mit erfahrenen Seriengründern zusammen, die dich in deiner fachlichen und persönlichen Entwicklung aktiv begleiten und fördern. * Compensation: Kompetitives Fixgehalt + attraktiver, ungedeckelter Bonus & VSOP (Beteiligungsmodell). * Perks: Lebe das Scale-up-Life, regelmäßige Team Events & Offsites, und natürlich: kostenlose Uber-Eats-Meals & Uber-Rides, wenn’s mal wieder länger dauert. * Room for Ideas: Wir leben eine offene Kultur mit echtem Sparring, du übernimmst Verantwortung und bekommst den Freiraum, deine Ideen voranzutreiben. * Team Mindset: Werde Teil eines neugierigen, motivierten Teams, das mutig experimentiert, offen kommuniziert und sich stetig weiterentwickelt, gemeinsam und individuell. * Central Location: Unser Büro liegt im Herzen von Berlins Startup-Ökosystem, mit bester Anbindung, großartiger Energie und tollen Menschen.
YOUR JOB Are you energized by turning existing customer relationships into new growth? Do you thrive when commercial ownership, stakeholder management, and closing responsibility come together? As Account Manager, you will own upsell and cross-sell opportunities across named accounts, working closely with Customer Success and Professional Services to convert flagged customer potential into signed deals. If you are an experienced sales professional ready to drive expansion revenue at DataGuard, then join us on our journey. WE PROTECT THE PEOPLE BEHIND THE DATA We are a fast-growing security and compliance tech company with a clear purpose: we protect the people behind the data. With over 200 team members worldwide and with offices in Munich, Berlin, London, Stockholm, and Vienna, we help more than 4,000 global customers get certified fast and build a strong and scalable risk posture. With AI-powered automation, self-serve capabilities, and additional tailored expert advice, we offer our customers a seamless security and compliance experience to stay ahead of the rapidly evolving security landscape and challenges like the surge in cyber-attacks. WHAT YOU'LL BE DOING * You take ownership of expansion revenue across a portfolio of named accounts and drive sustainable customer growth * You transform customer success stories into commercial opportunities and consistently exceed expansion targets * You work hand-in-hand with Customer Success and Professional Services to identify upsell and cross-sell potential at the right moment * You create and execute strategic account plans that deepen customer engagement and accelerate revenue growth * You lead commercial conversations with confidence, navigating complex stakeholder environments and closing impactful deals * You maintain a strong pipeline, forecast accurately and drive expansion opportunities from first conversation to signed contract * You collaborate closely with the wider Sales team and report directly to the Head of Sales, playing a key role in DataGuard's growth journey WHAT YOU'LL GET IN RETURN * The freedom, trust, and tools to do what you love and make an impact in a purpose-driven company, committed to doing genuine good in the digital world. * Enjoy a high degree of flexibility with tailored working hours, choice of work location, and benefits that support your lifestyle, health, and family needs. * Join a secure, future-focused role in a dynamic scale-up positioned to make a major impact in the rapidly expanding Security & Compliance market. * Grow along expert or leadership paths with support from employee accelerator programs, bi-annual feedback cycles, and a personal training budget. * Work in an environment that values autonomy, rapid decision-making, a flat hierarchy, and collaborative, eye-level communication to keep things moving forward THE QUALITIES YOU'LL NEED FOR A SUCCESSFUL CAREER AT DATAGUARD * You bring several years of success in B2B SaaS Sales, Account Management or Customer Success * You have consistently achieved revenue targets through upselling and cross-selling * You know how to turn customer needs into impactful commercial opportunities * You are comfortable engaging and negotiating with senior decision-makers * You think strategically, but never lose sight of execution and results * You take ownership, move with urgency and thrive in a target-driven environment * You build lasting customer relationships while driving measurable business outcomes * You are fluent in German and English LAST BUT NOT LEAST. FROM THE BOTTOM OF OUR HEARTS: No matter your origin, ethnicity, gender identity, religion or individual requirements; at DataGuard, all that counts is the person you are. As Guards and Guardettes, we are united not only by our dedication, but also by our shared belief in our purpose: Protect the people behind the data. Convince us with your personality and your skills – and together we will make great things happen. We are looking forward to meeting you! #LI-DNI