Principal Product Manager, Marketing Technology AI

Toast is building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: running the businesses they love. We’ve grown into a leading hospitality software company in the U.S., and are now entering our next phase of growth—one defined by scale, complexity, and a new class of enterprise customers. Every restaurant is unique, and a restaurant’s menu expresses its individual brand and product offerings. Inside a Toast restaurant, the definition of the menu becomes the common language between guests, servers, and the kitchen. In our digital ordering products, a great menu serves as both a billboard and a roadmap to an excellent dining experience. It is the central hub for restaurant configuration– it determines what guests can order, how the dishes are presented and priced in different contexts, where they are routed for fulfillment and how they are coursed, how they are prepared, whether the ingredients are still available, and how they are classified for reporting. A menu is always evolving: kitchens create new dishes, managers experiment with pricing and presentation, and staff optimize the menu for restaurant operations.  We create products to satisfy the vast breadth of our restaurants, from single-location coffee shops to complex enterprise brands with thousands of locations. We offer an extremely powerful and configurable menu platform, and our team exists to ensure that this flexibility can be managed effectively at any scale. This includes feature-rich menu data models, APIs for both first and third party integrations (eg: DoorDash and other ordering partners), and the user experiences for configuring menus that meet a vast variety of needs, from complex customer segments (eg: Pizza shops) to our evolving Retail platform.  We are looking for a visionary engineer who is motivated by these challenges and eager to transform our menus architecture to meet the dynamic needs of our customers and our rapidly growing business. As a Principal Software Engineer on the Menus team, you will take ownership of this essential function, making strategic technical decisions that enhance our capabilities and ensure scalability. You will have the opportunity to make a huge impact in a critical space. Your leadership will drive excellence within the team and influence our broader engineering community, setting new standards and contributing to our collective success. About this roll* (Responsibilities)  * Lead the evolution of our Menus architecture and data models, delivering scalable solutions that have significant business impact. * Define and implement frameworks and processes that guarantee the quality, resilience, and scalability of our user experiences and API platform. * Develop and execute technical strategies to solve complex business challenges, leveraging data-driven decisions to prioritize impactful changes. * Establish guiding technical and delivery principles that influence engineering practices across the broader engineering organization. * Mentor and guide engineers, fostering a culture of continuous improvement, inclusivity, and engineering excellence. * Build and maintain strong partnerships across lines of business, aligning technical solutions with strategic objectives. Do you have the right ingredients*? (Requirements) * Minimum education: BE or B.Tech in a technology-related field * 10+ years of experience in software engineering, with a strong background in back-end development using Java, Kotlin, or other object-oriented language * Proficient with modern API standards and technologies (e.g. REST, GraphQL) * Proficient with relational databases and alternative data stores * Experience with distributed systems, enterprise messaging systems, and/or microservices * Demonstrated ability to deliver high-impact, scalable solutions in complex, multi-product environments. * Strong leadership and mentoring skills, with a track record of guiding teams through architectural transformations. * Excellent communication skills, with the ability to articulate complex technical concepts to diverse audiences. * Passionate about driving innovation and continuously improving engineering practices. How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Okta’s Workforce Identity Cloud Security Engineering group is looking for an experienced and passionate Staff Site Reliability Engineer to join a team focused on designing and developing Security solutions to harden our cloud infrastructure. We embrace innovation and pave the way to transform bright ideas into excellent security solutions that help run large-scale, critical infrastructure. We encourage you to prescribe defense-in-depth measures, industry security standards and enforce the principle of least privilege to help take our Security posture to the next level. Our Infrastructure Security team has a niche skill-set that balances Security domain expertise with the ability to design, implement, rollout infrastructure across multiple cloud environments without adding friction to product functionality or performance. We are responsible for the ever-growing need to improve our customer safety and privacy by providing security services that are coupled with the core Okta product. This is a high-impact role in a security-centric, fast-paced organization that is poised for massive growth and success. You will act as a liaison between the Security org and the Engineering org to build technical leverage and influence the security roadmap. You will focus on engineering security aspects of the systems used across our services. Join us and be part of a company that is about to change the cloud computing landscape forever. As a Staff Engineer, you should be able to identify gaps, propose innovative solutions, and contribute to roadmaps while driving alignment across multiple teams within the organization. Additionally, you should serve as a role model, providing technical mentorship to junior team members and fostering a culture of learning and growth What are we looking for? We are looking for a security-first SRE engineer who doesn't just "flag" issues but builds the automation to solve them. You should have a deep-seated intuition for cloud-native security and a proven track record of hardening large-scale GCP and AWS environments. As a Technical SME, you will design and build production infrastructure with a "security-at-scale" mindset. What You Will Work On? Security Evangelism: Lead initiatives to strengthen our security posture for critical infrastructure and promote best practices across the engineering organization. Incident Response & Reliability: Respond to production security incidents, perform root cause analysis, and build automated preventions to ensure high performance and reliability. Automated Hardening: Identify manual security processes and automate them using custom tooling and CI/CD integrations. Architecture & Documentation: Develop technical documentation, runbooks, and procedures for a 24x7 online environment. Platform Evolution: Continuously evolve our monitoring platforms, moving from simple auditing to active, automated prevention. Minimum Required Knowledge, Skills, & Abilities: Experience: 8+ years of experience architecting and running complex cloud networking and infrastructure, with at least 7+ years specialized in DevSecOps or Cloud Security. GCP Expertise: Minimum 3+ years of deep, hands-on experience securing GCP (GKE, GCE, Shared VPC etc). Infrastructure as Code (IaC): 10+ years of experience using Terraform and Chef to manage complex cloud resources and OS hardening. Automation Mastery: Expert-level proficiency in Go, Python, or Ruby for building custom security tooling and automated remediation. Hardened Containers: Proven track record of securing containerized workloads, including image scanning, K8s RBAC, and runtime security tools (e.g., CrowdStrike Falcon, Falco, or gVisor). Unflappable Troubleshooting: A "see a problem, fix the problem" mindset with the ability to debug complex networking, IAM, or performance issues under pressure. Security Foundations: Strong grasp of Linux internals, OS hardening (CIS benchmarks), and IP protocols (TLS/SSL, DNSSEC, BGP). Education: BS in Computer Science or equivalent professional experience. Key Responsibilities: IAM & Secrets Management: Design and maintain large-scale production IAM policies and secrets management workflows . Infrastructure Hardening: Implement and maintain Public Key Infrastructure (PKI) and ensure all GCE/GKE environments meet strict compliance standards. Operational Excellence: Utilize industry-standard tools like OSQuery, Splunk, Chronicle, Nessus, or Qualys/ Crowdstrike to monitor system health and security telemetry. Strategic Rollouts: Lead the phased transition of security policies from Audit/Detection mode to Blocking/Prevention mode, ensuring zero impact on production uptime. Bonus Points For: Multi-Cloud IAM Governance: Experience designing a unified IAM framework across AWS and GCP, utilizing federated Identities such as Workload, Workforce Identity Federation with understanding of SAML & OIDC auth mechanism and automated "Least Privilege" enforcement. Cloud-Native Reliability Engineering: Deep understanding of multi-cloud reliability patterns, maintaining high availability (HA) during security patching or infrastructure-wide hardening. Hardened Kubernetes Orchestration: Advanced experience securing GKE, EKS, and kOps, specifically implementing Pod Security Standards, Network Policies, and Admission Controllers for a "Zero-Trust" posture. Threat Modeling:Security Reviews & Threat Modeling at both Design & Implementation scope. The Okta Experience * Supporting Your Well-Being  * Driving Social Impact  * Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.