Manager, Commissions Operations

Overview: The Sales Compensation Manager (L6) leads complex compensation operations workstreams that drive reliability, scalability, and risk reduction across the sales compensation function. You will own end-to-end commission administration for a large payee portfolio, ensuring flawless execution across payroll submissions, SOX compliance, exception management, and stakeholder delivery, operating at the frontier of what AI and modern tooling make possible so that automation is embedded by default, not bolted on. Operating with a 6–12 month horizon, you’ll independently scope and solve moderately complex problems, influence Directors and Sr. Directors, and raise the bar for the team through mentorship, enablement, and operational discipline with strong automation. The impact you will have: * Own end-to-end sales compensation administration for a large payee portfolio with full accountability for accuracy, timeliness, SOX compliance, and high-quality execution across participant setup, plan distribution, calculation, payment readiness, and payroll submission. * Lead payroll submission for one or more GEOs with 100% accuracy, timeliness, and SOX compliance, including zero-pay confirmations, audit checkpoints, and evidence completeness across controls. * Proactively detect anomalies and apply conservative holds to prevent overpayment; operationalise Exception Committee items with traceable implementation and reduced exception cycle time, leveraging AI-powered anomaly detection and predictive payment risk scoring to identify issues before they reach payroll. * Validate data across source-of-truth systems (Xactly, SFDC, HRIS, Anaplan, etc.), investigate issues such as incorrect credits, quota misalignments, and payout exceptions, and deliver actionable recommendations to leadership, deploying agentic validation workflows and LLM-based solutions to reduce manual reconciliation and improve decision quality. * Lead large or moderately ambiguous projects independently, balancing multiple priorities, defining clear ownership across contributors, and creating repeatable inspection mechanisms (dashboards, check-ins, trackers) that consistently deliver outcomes on time. * Influence business partners across Sales Ops, Rev Ops, Payroll, HR, Legal, Accounting, Finance, etc. by framing decisions in terms of field experience, risk, and audit compliance, acting as the trusted first point of contact in escalation paths. * Own and advance the team’s automation roadmap, driving adoption of AI across commission operations workflows, including intelligent anomaly detection, AI-assisted exception triage, automated evidence generation, and agentic validation of data across source systems, identifying where AI creates real leverage and building repeatable operating rhythms, standardized SOPs, and audit-ready documentation that improve quality, speed, and consistency while reducing execution risk. * Enable the team through templates, playbooks, evidence packs, and exception trackers, mentoring analysts (including offshore resources) to raise execution quality beyond individual scope. What we look for: * 10+ years of end-to-end sales compensation administration and commissions system operations, spanning payroll submissions, SOX control operations, exception modelling/recalcs, and stakeholder deliverables. * Advanced proficiency with Xactly (administration, configuration, reporting, troubleshooting) and Excel/Google Workspace for complex modelling, analysis, and insight generation. * Strong data validation skills across source-of-truth systems (SFDC, HRIS, Anaplan, etc.) with demonstrated ability to detect anomalies, perform complex commission modelling, and translate findings into clear recommendations. * Demonstrated program management experience across payroll and compliance/exception workflows, able to set and run cadences, produce audit evidence packs, define escalation paths, and maintain continuous audit readiness. * Understanding of SaaS go-to-market compensation models, including quotas, OTI, accelerators, overlays, SPIFFs, MBOs, and how plan mechanics influence seller behaviour. * Ability to influence cross-functional partners (Sales Ops, Rev Ops, Payroll, HR, Legal, Accounting, Finance, etc.) by proposing trade-offs, framing risk, and driving shared outcomes without direct authority. * Proven ability to bring structure to ambiguity, scoping complex problems, balancing speed with rigour, and delivering consistent, control-minded execution with minimal oversight. * Comfort prompting and evaluating LLMs as part of daily work, with a practical point of view on where AI creates real leverage in compensation operations versus where human judgment remains essential. Experience deploying AI or automation solutions, whether through vendor tooling, custom workflows, or agentic systems, to measurably improve speed, accuracy, or coverage. Partners with internal AI tooling teams to identify and deploy solutions that reduce manual work and scale the function.   About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

About Parcelhero Group Parcelhero Group, founded in 2003, is a leading UK parcel delivery price comparison site, attracting over 5 million visitors annually. As a dynamic and forward-thinking technology company with over 130 remote employees worldwide, we are on a strong growth trajectory. Driven by our commitment to innovative solutions and exceptional customer care, we offer excellent career growth opportunities, particularly as we continue to expand rapidly. We are now launching our new product, Parcelhero Pro, for DTC e-commerce merchants across the UK and the USA. This cutting-edge platform will empower retailers to streamline their shipping and fulfilment operations. Our remote-first culture is collaborative and innovative, where every voice is heard, and we encourage initiative, adaptability, and ownership. If you're a dynamic and ambitious individual seeking a forward-thinking team, Parcelhero is the ideal fit. Our Core Values: Committed to Quality | Create Amazing Experiences | Putting People First | Welcome Feedback | Inform, Educate, Innovate | Work Hard, Play Hard About the Role Parcelhero Group is seeking a senior, strategic Revenue Operations Director to own and advance the full RevOps function across our Sales, Customer Success, and Marketing teams. This is a Director-level role reporting directly to the Chief Revenue Officer, and is a critical hire for the business as we scale our SaaS subscription products and deepen our commercial reporting for investors and the Board. This is not a build-from-scratch role. Our tech stack is fully live, Salesforce has been recently overhauled and is in excellent shape, automated reporting is running across the business, and all sales and marketing tools are operational. We need a Director who can inherit a strong foundation and drive it forward: expanding Salesforce, building more sophisticated LTV and churn models, advancing automation, and delivering the forecasting and modelling capability the business needs at Board level. You will manage a team and will be the strategic owner of Salesforce, our BI reporting infrastructure (Power BI, Azure, GA4), and the full sales and marketing technology stack, including DotDigital, Storyblok, Clay, TAMI, RingCentral, Five9, and Calendly. You will partner directly with the CRO, Sales Director, Customer Success Manager, and Marketing Director to ensure every commercial decision is grounded in accurate, timely data. Your focus is on strategic direction, advanced modelling, and commercial insight. The ideal candidate is a deeply experienced RevOps leader with expert-level Salesforce knowledge, strong hands-on BI and modelling capability, proven people management experience, and a track record of building sophisticated revenue analytics in a fast-moving technology or logistics environment. What will you be doing? Team Leadership: Manage and develop direct reports. Set clear priorities, delegate effectively, QA their outputs, and ensure the team delivers at pace. Develop both individuals in their specialist roles and build a high-performing RevOps function. Salesforce Strategic Ownership: Serve as the Salesforce expert and strategic owner for Sales, Customer Success, and Marketing. Direct the architecture, pipeline expansion, and reporting configuration, working with the Salesforce Admin to execute and ensure the CRM continues to scale with the business. Our Salesforce environment is in strong shape; your job is to push it further. Revenue Reporting & BI: Own and advance dashboards and reporting pipelines in Power BI, Looker, and GA4, connected to Azure, delivering accurate, timely revenue reporting to the CRO, Sales Director, and Board. Take existing automated reporting to the next level, more sophisticated, more predictive, more actionable. LTV, Churn & Revenue Modelling: Build and own LTV models, churn models, and revenue forecasting models. Translate complex modelling into clear commercial narratives for the CRO and the Board. This is a core deliverable of the role, not a future aspiration. Automation & Process Advancement: Drive the next generation of RevOps automation across sales and marketing workflows. We have strong foundations in place; your job is to identify where automation can further reduce manual effort, improve data quality, and accelerate the revenue team. Full Tech Stack Management: Own and optimise the complete sales and marketing technology stack: Salesforce, Power BI, Azure, GA4, DotDigital (email marketing automation), Storyblok (CMS), Clay (outbound prospecting enrichment), TAMI (prospecting data), Calendly (scheduling), and Five9/RingCentral (call platforms). All tools are live; focus is on optimisation, integration depth, and performance. Sales Process & Pipeline Operations: Build on and refine core sales processes, lead routing, opportunity management, pipeline hygiene, and forecasting. Partner with the Sales Director to continuously improve sales execution through data and process, including commissions reporting. Marketing Operations Support: Support the Marketing Director with campaign attribution, GA4 reporting, email automation via DotDigital, and CMS operations via Storyblok. Ensure marketing spend is tracked and attributed accurately across all channels. Data Integrity & Governance: Own the accuracy and governance of all Sales and Marketing data across systems. Ensure all commercial data presented to the Board and to investors is accurate, consistent, and defensible. Cross-Functional Collaboration: Act as the primary liaison between Revenue Operations, Sales, Marketing, Customer Success, Product, and Finance. Lead ongoing change management on systems and process improvements across the revenue team.