Fraud Operations Team Lead

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Team Lead, CDD Are you a proactive and collaborative leader ready to make an impact? Join our fast-growing CDD Onboarding team in Bangalore as a Team Lead, where you'll guide a motivated team and help shape our regional growth. In this role, you’ll oversee the onboarding of new and existing merchants, assessing them across AML, fraud, reputational, and regulatory risks. You'll collaborate closely with Sales, Account Management, Compliance, Risk, and Product to ensure we maintain a compliant, high-quality portfolio. As part of a global CDD team, you’ll drive operational improvements, lead process optimization and automation, and foster a culture of speed, quality, and customer focus. What you will do * Lead a team responsible for the onboarding and risk assessments of new and existing clients; ensuring compliance and handling escalations / frictions efficiently and effectively * Risk assessments towards onboarding of clients - both new and existing clients who wish to expand with Adyen in accordance with regulations and internal KYC procedures; * Lead and drive process improvements, provide insights and guidance towards these initiatives * Evaluate existing procedures and processes developed internally, challenging the efficacy of the processes to optimize end-to-end our merchant’s onboarding processes; * Provide advice and assistance to Commercial and product teams, with the end goal of increasing customer satisfaction and improving our automation rates respectively; * Ensuring continuous team growth and competence improvements.  Who you are * You are a seasoned people leader with 10+ years of proven experience in the risk, operations or compliance industry * You have a firm grasp and understanding of AML, KYC, PCI, Scheme rules and internal controls * You are extremely detail oriented, organized and have the ability to multitask effectively * You are people oriented and know your way around growing individual contributors ranging from juniors to seniors * You are able to work independently, while at the same time being a strong collaborator, working and connecting with colleagues and developing ideas to improve effective teamwork / client onboarding * You take initiative, ownership and are committed to challenging the status quo in a critical, professional and effective manner; * You are a self-starter who enjoys a fast-paced environment and is able to execute ideas / initiatives effectively; * You have strong analytical and stakeholder management skills while believing that efficiency is key to operational excellence;  * You are a data-driven person who works well and understands with ease, making use of data to drive changes and decision making; * You are someone with great foresight who thinks strategically when executing initiatives and conducting your planning * You have excellent written and verbal communication. English fluency required – other Asian languages (Japanese, Mandarin) at a business level competency are a strong plus, but not mandatory Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. This role is based out of our Bengaluru office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

COMPANY INTRODUCTION We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. Role Overview The Commerce Risk Detection Systems (CRDs) team focuses on seller and buyer fraud detection and prevention across Coupang’s ecosystem. The team builds large-scale, real-time systems that analyze tens of millions of commerce events daily (orders, returns, listings) to identify fraudulent behavior and patterns. A Staff Backend Engineer will operate as a technical leader, driving architecture, scalability, and innovation in fraud detection systems. The team is actively evolving from rule-based systems toward ML-driven and LLM-powered detection mechanisms for future scalability. What You Will Do * Act as a technical leader translating business fraud prevention goals into scalable technical solutions and architecture * Design and build large-scale, low-latency backend systems processing tens of millions of events per day * Develop and optimize real-time fraud detection systems using streaming data and inference pipelines * Collaborate across stakeholders including Product, Data Science, ML engineers, and leadership * Drive architectural decisions for scalable fraud detection (counterfeit detection, seller fraud, risk signals) * Evaluate and implement ML and emerging LLM-based approaches for fraud detection use cases * Advocate engineering excellence, including system efficiency, scalability, maintainability, and fault tolerance * Guide best practices and act as a role model for strong engineering standards across the team Basic Qualifications * 10–12 years of backend engineering experience  * Strong experience building large-scale, real-time distributed systems * Hands-on experience with data streaming technologies (e.g., Apache Flink or similar) * Strong proficiency in Java-based backend development * Experience designing and building low-latency, high-throughput systems * Experience working with OLTP databases in production environments * Experience building or supporting real-time inference systems (ML or rule-based) * Familiarity with using GenAI/LLM tools for engineering productivity (e.g., coding, debugging, development workflows) * Strong knowledge of system design, scalability, and fault tolerance * Strong problem-solving skills with focus on efficiency and optimal solution PREFERRED QUALIFICATIONS * Experience in fraud detection, risk systems, payments risk, or similar domains * Familiarity with commerce or fintech ecosystems (e.g., payments, marketplaces) * Experience with Apache Flink or similar streaming frameworks * Experience with OLTP databases and backend system design * Exposure to ML systems, feature stores, or inference pipelines * Familiarity with leveraging GenAI tools (e.g., code generation, debugging, productivity enhancements) * Exposure to using existing LLMs or AI assistants in engineering workflows (not model-building, but practical usage) * Proficiency in Java-based backend development Type of work model * Hybrid / Onsite / Remote working Our Hybrid work model: Coupang hybrid work model is designed to enable a culture of collaboration that acts a catalyst to enrich the experience of employees. Employees are required to work at least 3 days in the office per week, with the flexibility to work from home 2 days a week, depending on the role requirement. Some businesses may require more time in office due to nature of work. Details to consider * Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. Privacy Notice * Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below. https://privacy.coupang.com/en/l and/jobs/