Senior Site Reliability Engineer

SonicWall [https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fc212.net%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4263951-1%26h%3D4126915226%26u%3Dhttps%253A%252F%252Fnam04.safelinks.protection.outlook.com%252F%253Furl%253Dhttps%25253A%25252F%25252Fwww.sonicwall.com%25252F%2526data%253D05%25257C01%25257Cbfitzgerald%252540SonicWall.com%25257Ca6c16b82afc749239f1c08dbda330d94%25257C84fe6f401cbc473083288018b2af88bc%25257C1%25257C0%25257C638343685070400977%25257CUnknown%25257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%25253D%25257C3000%25257C%25257C%25257C%2526sdata%253DQiWUyjNRdG%25252F5Rg2xvGXa1CYzr9V6BNnIgriz33Hk4vw%25253D%2526reserved%253D0%26a%3DSonicWall&data=05%7C02%7CNikhilaR%40SonicWall.com%7Cfd3ae83762384be031d508dcdf3d2ddf%7C84fe6f401cbc473083288018b2af88bc%7C1%7C0%7C638630701067920926%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=GhrhwS9jae1nk4KBGBzKfBcXS7BDBmkWDO87fbJLQxQ%3D&reserved=0] is a cybersecurity forerunner with more than 30 years of expertise and is recognized as a leading partner-first company, ensuring our partners and their customers are never alone in the fight against cybercrime. With the ability to build, scale and manage security across the cloud, hybrid and traditional environments in real-time, SonicWall provides relentless security against the most evasive cyberattacks across endless exposure points for increasingly remote, mobile and cloud-enabled users. With its own threat research center, SonicWall can quickly and economically provide purpose-built security solutions to enable any organization—enterprise, government agencies and SMBs—around the world. For more information, visit www.sonicwall.com 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ABOUT THE ROLE SonicWall is a global leader in cybersecurity, offering firewalls, secure access solutions, and threat intelligence that protect millions of networks for enterprises, governments, and service providers worldwide. SonicWall’s portfolio includes next-generation firewalls (NGFW), centralized management, wireless network management, secure mobile access, cloud security, and endpoint security. All these solutions are coordinated and managed through SonicWall's Unified Management (UM) architecture. We invite you to join our team in developing innovative network security management solutions for SonicWall's Network Security Manager (NSM), a centralized management and analytics platform within the SonicWall Unified Management (UM) ecosystem. In this role, you will help build secure and scalable software capabilities that integrate with SonicWall's Unified Management (UM) platform and Shared Services Platform (SSP) to meet the unique operational needs of enterprise customers, Managed Service Providers (MSPs), and Managed Security Service Providers (MSSPs) around the globe. You will design and build cloud-native and on-premises microservices, RESTful APIs, real-time communication layers, and frontend components that power NSM's security policy management, device orchestration, and network visibility features. This role spans backend-first full-stack development and demands a security-first engineering mindset, strong Go proficiency, and the ability to leverage AI-assisted development tools responsibly and critically. You will work as part of a globally distributed engineering team across India, USA, and other development centers, collaborating cross-functionally with engineers, QA, and product teams to deliver high-quality features in an agile, fast-paced environment. EDUCATION AND EXPERIENCE: * At least 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years’ experience; or equivalent experience preferred  * Degree in Computer Science, Engineering, or related field preferred RESPONSIBILITIES * Collaborate with AI coding tools - validating, testing, debugging, refining generated code, establishing coding standards and AI guardrails. * Lead end-to-end system design — from requirements decomposition through to deployment topology, data modelling, and API contracts * Collaborate with engineering managers and product leads on roadmap feasibility, effort estimation, and technical risk assessment * Design, develop, and maintain high-performance Go-based microservices for NSM's cloud and On-Prem deployments * Build and evolve RESTful API endpoints serving enterprise customers at scale * Implement and maintain certificate-based connection trust (mTLS) for secure service-to-service and client-to-service communication * Adopt a secure software development framework and ensure that the software development process addresses the OWASP Top 10 risks from design to delivery. * Instrument software services with structured logging, distributed tracing, and metrics using Open Telemetry, New Relic, and OpenSearch * Contribute to both cloud-native (AWS/Kubernetes) and On-Prem microservice deployments, ensuring feature and security parity REQUIRED SKILLS * AI-Assisted Coding: Proficient use of AI coding tools is expected as a force multiplier applied with engineering rigor. * Critical validation - Identify and fix security vulnerabilities, logic errors, and inefficiencies in AI-generated code. * Iterative collaboration - Work with AI to refine, test, and improve code in small, reviewable chunks rather than accept large, unreviewed outputs. * Secure Coding - Hands-on knowledge of the OWASP Top 10, threat modelling and secure design code review. * System Design * Ability to design distributed systems at scale * Experience designing multi-tenant SaaS architectures * Familiarity with event-driven architecture at scale * Languages, APIs and Databases * Golang - 5 to 8 years of software development using Golang on Linux or MacOS * Microservices - inter-service communication (gRPC/REST), event-driven patterns * RESTful API design -versioning, security, OpenAPI specification * WebSockets — real-time bidirectional communication. * mTLS & Certificate Trust - mutual TLS configuration, x509 certificate lifecycle, PKI integration, client identity verification * Databases - MongoDB: Core operations - CRUD, aggregation pipeline, indexing strategies, Schema design, Query optimization. * Structured Logging & Observability * Open Telemetry - instrumentation code for distributed traces, metrics, and logs using the OTel SDK. * New Relic - APM integration, custom dashboards, alert policy configuration, service maps for cloud-native workloads * OpenSearch - structured log ingestion, familiarity with OpenSearch Dashboards for observability workflows * Cloud-Native Development - AWS & Kubernetes * AWS - EKS, EC2, S3, IAM, EMR, VPC, Security Groups, KMS, CloudWatch * Kubernetes - Service Mesh (Istio), Container Network Interface (CNI), eBPF, Secrets, RBAC, network policies, Pod Security Standards, Helm * Network Security * Familiarity with basic Networking Security Concepts - OSI & TCP/IP Model, Firewall & Traffic Control * Familiarity with firewall policy lifecycle — creation, review, audit, and automated compliance checks * Familiarity with SD-WAN and (IPSec/IKEv2/WireGuard) VPN topologies. CANDIDATE PROFILE * Strong problem-solving skills with the ability to quickly troubleshoot and resolve issues in production environments * Self-motivated, well-organized, and an effective team player in a globally distributed setup * Excellent written and verbal communication skills — able to articulate technical decisions clearly to peers and stakeholders * Proficient with Git and code versioning workflows * Familiarity with Atlassian tools - JIRA for sprint and issue tracking, Confluence for documentation and knowledge sharing #LI-KB7 #LI-Hybrid #Go #Networking SonicWall is an equal opportunity employer.   We are committed to creating a diverse environment and are an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law. At SonicWall, we pride ourselves on recruiting a diverse mix of talented people and providing active security solutions in 100+ countries. Applicant Privacy Notice [https://www.sonicwall.com/legal/job-applicant-privacy-notice/]

SUMMARY Natus Sensory is seeking a senior AI Architect to design and deploy a secure, scalable enterprise AI ecosystem that improves operational efficiency, data accuracy, and decision-making across the organization. This role will focus on building and deploying agentic AI solutions and copilots that integrate with core enterprise systems (Salesforce Revenue Cloud, ERP, finance, and M365). The ideal candidate has hands-on experience delivering AI agents in production, particularly using Microsoft Copilot Studio, Azure AI, and modern AI orchestration frameworks. This is a high-impact role responsible for reducing manual work, preventing operational errors, and enabling AI-driven automation across business functions in a governed, compliant environment. ESSENTIAL DUTIES AND RESPONSIBILITIES Enterprise AI Architecture (20%) * Design and implement a Microsoft-aligned enterprise AI architecture (Azure OpenAI, Fabric, Power Platform) * Define scalable, reusable AI patterns across business functions * Establish reference architectures for enterprise AI adoption Agentic AI & Copilot Development (45%) * Design, build, and deploy AI agents using Copilot Studio and comparable frameworks * Develop enterprise copilots integrated with Salesforce, ERP, and M365 * Implement multi-agent workflows capable of: * Multi-step reasoning and decision-making * Cross-system execution via APIs * Build agent capabilities including: * Tool orchestration * Prompt engineering strategies * Memory/context management * Failure handling and fallback logic * Manage agent lifecycle using GitHub (version control, CI/CD) and enterprise deployment pipelines AI-Dirven Operational Transformation (10%) * Design, build, and deploy AI agents using Copilot Studio and comparable frameworks * Improve quote accuracy and pricing intelligence (Salesforce Revenue Cloud) * Detect and prevent order failures and integration errors * Automate reporting, dashboards, and executive summaries * Enable AI-driven email triage, summarization, and response drafting * Support forecasting, anomaly detection, and planning Secure AI & Data Integration (10%) * Integrate AI systems with:Salesforce (Revenue Cloud, CRM) * ERP systems (Oracle EBS or similar) * Finance and reporting systems * Build API-first, event-driven architectures * Implement secure AI orchestration layers (MCP-like or equivalent) * Ensure governed access to sensitive and regulated Data Governance, Security & Compliance (10%) * Define and execute the enterprise AI roadmap * Act as a strategic advisor to IT and business leadership * Guide engineering teams on AI best practices and implementation * Evaluate and standardize AI tools, frameworks, and vendors * Drive cross-functional adoption of AI Collaboration & Communication (5%) * Provide technical training and knowledge transfer to end users and team members * Communicate effectively with stakeholders at all organizational levels * Participate in global IT meetings and contribute to strategic planning Travel Required: You may be required to travel from time to time with this role. QUALIFICATION REQUIREMENTS * 10+ years in software engineering, architecture, or enterprise systems * 5+ years delivering AI/ML or LLM-based solutions in production * Proven experience designing and deploying AI agents or copilots * Salesforce (Revenue Cloud experience strongly preferred) * ERP systems (Oracle EBS or similar) * Enterprise data governance and security frameworks * Experience in regulated environments (medical/device/healthcare preferred) Education and/or Experience * Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent combination of education and experience)Experience in healthcare, medical device, or regulated industries is highly desirable * Language Skills: Fluent in English (written and spoken) - mandatory * Ability to explain technical concepts to non-technical stakeholders * Strong documentation and technical writing abilities Portfolio Requirement (Mandatory) * Deployed AI agents or enterprise copilots * Multi-step or multi-agent workflows integrated with business systems * API-integrated AI solutions interacting with enterprise platforms * Preferred evidence:GitHub repositories or documented implementations * Architecture diagrams and technical walkthroughs * Demonstrated business impact (automation gains, error reduction, etc.) What We Offer * Opportunity to build a mission-critical enterprise AI platform * High-visibility role with executive leadership * Direct impact on operations, efficiency, and scalability * Flexible hybrid/remote