Transport Manager

Please note: This position is on a consultancy basis. YOUR MISSION AT VOI As Public Policy Manager you will collaborate closely with the Public Policy team in Southern Europe and the local team to build and nurture city relationships, and influence critical regulatory and political processes in line with our policy strategy in Spain. In this role you will be collaborating with local, regional and central teams to drive the strategic discussion with the publicly elected stakeholders in the cities where we are currently operating, and work continuously to expand our footprint and improve our position as the obvious choice for new cities tendering for micromobility services in Spain. This will include:  * Developing and building relationships and partnerships with federal, local and regional stakeholders. * Monitoring regulatory developments and municipal requirements to assess our position and recommend future priorities. * Planning and implementing favourable regulations at the local and regional level. * Supporting local partnerships and collaborating with political stakeholders and other third parties. * Driving forward market-specific initiatives and priorities for features or operational changes necessary to position Voi for tenders. * Representing Voi as a supporting POC in industry associations at the national level. * Working with our external communications agency to develop communications tactics, relevant content and implement local communications strategies, and when needed work with local media and journalists to further explain our service and offering. * Support the local operations team with understanding local regulations and solving issues in line with the company's interests. WHAT YOU NEED TO EMBARK We’re looking for an analytical, communicative and commercially minded public policy professional, with the ability to build strong relationships and drive strategic discussion with publicly elected representatives. In addition to this, we believe the right person has:  * A Bachelor degree in political science, communications, transport, urban planning or similar * 3+ years of professional experience working in the political sector or public policy, e.g. in the city council, state parliament, a company, or in an agency as a public policy consultant * Professional fluency in Spanish and English, both written and spoken * Strong presentation and communication skills * Strong writing skills and the ability to summarise complex political issues in simple explanations and compelling messages * A structured and analytical approach to identifying trends and upcoming regulations and their impact * Experience in the mobility sector is a merit WHY VOI? Working at Voi is more than just a job; Our People Promise includes a personal voyage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this you’ll have the opportunity to: * Join Europe’s #1 micromobility operator and one of the fastest growing scaleups * Get “skin in the game” through our employee options program * Build relationships with publicly elected officials and have a direct impact on the continued development of micromobility in the Spanish region * Work together with inspiring, motivated and fun colleagues towards a common goal * Join the micromobility-revolution and be a part of creating sustainable cities made for living, free from noise and pollution.

Location: Barcelona At Freenow, we empower smarter mobility decisions, helping people move freely and cities to thrive. In Central Operations, we develop and operationalize strategies that help us achieve our business goals across Europe's leading mobility platform. We work at scale across markets on key challenges and initiatives to deliver value and exceptional experiences to our riders and driver-partners. We are looking for a Supply/Driver Operations Manager on the Central Supply Operations team. In this individual contributor role you will be responsible for creating, scaling, and optimising driver acquisition, engagement, and retention processes across Freenow by Lyft European markets. This role bridges local market needs with operational excellence, ensuring scalable and effective driver experiences across our diverse European footprint. YOUR DAILY ADVENTURES WILL INCLUDE: PROCESS DESIGN & SCALING * Design and implement scalable driver acquisition processes that can be deployed across European markets while accounting for local regulations, languages, and cultural nuances * Develop driver onboarding workflows and engagement strategies that maintain quality while achieving operational efficiency at scale * Develop frameworks for driver lifecycle management (acquisition → onboarding → engagement → retention) that can be adapted across Freenow by Lyft European markets CROSS-MARKET OPERATIONS * Collaborate with local market operations teams across Europe to understand regional challenges and opportunities in driver experience * Lead cross-functional initiatives to harmonize driver experience processes across markets, identifying best practices and scaling successful pilots from  Freenow by Lyft biggest European markets * Partner with Product, Engineering, and Policy teams to ensure global driver experience solutions meet diverse European market requirements and regulatory standards STRATEGIC ANALYTICS & INSIGHTS * Analyse driver experience metrics across European markets to identify trends, opportunities, and areas for improvement * Conduct deep-dive analyses to understand driver behavior patterns across Freenow by Lyft biggest European markets and inform strategic decision-making PROJECT MANAGEMENT & EXECUTION * Plan, schedule, and execute projects efficiently to ensure timely delivery of supply operations initiatives * Lead European rollouts of new driver experience initiatives, managing timelines, stakeholder communication, and success metrics * Coordinate with multiple stakeholders including local operations teams, product managers, legal, regulatory affairs, and country managers DRIVER TOUCHPOINT OPTIMIZATION * Optimize all driver touchpoints with Freenow by Lyft by collaborating closely with Marketplaces, Marketing, Local Markets, and Product teams * Identify and design scalable solutions to improve driver interactions across the platform, from initial acquisition through ongoing engagement * Coordinate implementation of touchpoint improvements with Operations and Product teams, ensuring seamless deployment across markets PROCESS OPTIMIZATION & INNOVATION * Drive process improvements, implement innovative solutions, and explore new technologies to enhance operational efficiency and driver experience * Identify automation opportunities to reduce manual work and improve driver experience consistency across markets * Stay current with European mobility industry best practices and emerging technologies in driver engagement and marketplace operations TO BE SUCCESSFUL IN THIS ROLE * 5 years of experience in operations management, strategy consulting, or business operations, preferably in marketplace or mobility. * Proven track record of scaling operations across multiple markets or business units, ideally within European contexts * Experience with process design, optimization, and cross-functional project management * Background in data analysis and using metrics to drive operational decisions * Fluent in English  and Additional European languages (German, French, Portuguese, Italian, Spanish) are a plus but not mandatory ---------------------------------------------------------------------------------------------------------------------------------- BENEFITS & PERKS IN A NUTSHELL: * Flexible working arrangements * LinkedIn Learning * Sabbatical & special leave policies * WeRoad partnership * Birthday, 24th + 31st December off * Short term EU work policy * Mobility Credit * Health Insurance * Employee assistance program     Plus more local benefits depending on your work location!   ---------------------------------------------------------------------------------------------------------------------------------- DIVERSITY, EQUITY & INCLUSION: Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age. We want you to grow and evolve, bring your true self to work.  ---------------------------------------------------------------------------------------------------------------------------------- ABOUT FREENOW: Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app.  In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. 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