
Agoda · Bangkok
About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for tra...
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by
their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working
together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across
our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If
you’re ready to begin your best journey and help build travel for the world, join us.
Get to Know our Team
In the age of technology, things are constantly changing. The travel market is much the same, being more dynamic and complex than
ever. Agoda’s Legal team is well suited to take on the challenges presented, adopting a proactive mindset to tackle challenges and
solve problems. We are quick on our feet, decisive, and collaborate with multiple departments. We hire out-of-the-box thinkers
that are well grounded with ethics and legal knowledge to ensure that Agoda achieves the right results, the right way.
The Opportunity
As the building block that provides solid baseline to the company’s culture of integrity, the Agoda Compliance & Ethics team is at
the forefront in driving and maintaining the Agoda Compliance & Ethics program.
We are seeking able, confident, curious, and self-motivated professional with experience working in global Compliance & Ethics
program to join the energetic & passionate Agoda Compliance & Ethics team who will have significant contribution to strengthen and
support integration of Compliance & Ethics program to the business.
This position is based in Bangkok. Agoda provides relocation support for successful candidates who are not currently located in
Bangkok. Please note that we are not open to remote working or the possibility of being based in other locations.
This role is individual contributor.
In this Role, you'll get to
completed in a timely manner.
assessment, monitoring and testing; and drive appropriate mitigation actions in partnership with relevant stakeholders.
business and regulatory risks.
e-learning materials in line with evolving business needs.
collaboration.
business stakeholders to embed compliance requirements into business processes.
workflows and reduce manual effort.
external stakeholders and leadership.
What you'll Need to Succeed
in multinational medium to large organizations.
mitigate challenging compliance requirements with business mindsets.
and leverage AI tools for workflow optimization.
It's Great if you have
#LI-DN2 #Bangkok #Kualalumpur #Amsterdam #London #Paris #NewDelhi #Jakarta #Singapore #Hongkong #berlin #Sydney #Melbourne #Milan
#Rome #Madrid #Barcelona #New York #Vancouver #California
PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS.
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize
attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at
Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity
regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity,
disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details
removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited
third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the
candidate directly without any obligation to pay a recruitment fee.
Team: Security & Corporate Tech | Workspace Technology & Services | Service Management Location: Portland IN SHORT Following the successful integration of our Global Service Desk (GSD) handling foundational Level 1 requests, we are elevating our on-site Tech presence. The On-Site End User Support Sr Specialist serves as the primary escalation point for the GSD and the face of Workspace Technology & Services in our offices. This role shifts away from high-volume, L1 ticket resolution. Instead, it is a proactive, problem-solving, and high-empathy role focused on complex technical challenges (Level 2+), seamless walk-in support, and flawless A/V event execution. You thrive on technical curiosity and prioritize the user experience, ensuring every team member leaves with a solution and a positive experience. “You are the person people go to when the manual doesn’t have the answer.” While the L1 team follows the script, you write it. You possess the patience to handle stressed users face-to-face, the foresight to anticipate event needs before they become issues, and the professional expertise to communicate complex technical concepts to non-technical leaders. YOUR MISSION The key responsibilities include but are not limited to the following: * Elevated Walk-In & Escalation Management: Manage the on-site walk-in Tech Basecamp, providing high-touch, empathetic, and rapid face-to-face support. Act as the final point of resolution for complex hardware, software, and SaaS issues escalated by the GSD. Provide premium, fast-tracked support for high-priority stakeholders and business leaders, focusing on application performance and seamless access. * Root Cause Analysis (RCA) & Proactive Solutions: Move beyond temporary workarounds. Identify recurring patterns in issues and collaborate with engineering/operations teams to implement permanent fixes. * Knowledge Management & L1 Enablement: Serve as the technical feedback loop for the GSD. Author and maintain SOPs and technical documentation that empower L1 to resolve more issues on first contact, specifically around SaaS identity, access, and endpoint behaviors. * Endpoint Lifecycle & Project Execution: Collaborate with cross-functional Tech teams (e.g. Security, Operations, Engineering) to execute regional technology projects. This includes managing the full end-to-end lifecycle of hardware (procurement to disposal), deploying and troubleshooting MDM policies, ensuring global endpoint compliance, and managing localized hardware refreshes. * A/V Support/Maintenance & Event Collaboration: In offices where we do not have an AV team, this position owns the day-to-day operation and health of our local office A/V hardware. Anticipate, plan, and provide hands-on technical support for in-person/hybrid events and support external partners for global Town Halls. Partner closely with the Retail & Workplace Technology team to ensure seamless execution when escalations are required. Experience with Logitech Rally Bar, Google CTL Chromebox for Meetings, and MacBook-based setups is a plus. Your Story INTERPERSONAL SKILLS * Empathy & Communication: Exceptional face-to-face communication skills. A proven ability to de-escalate technical frustration with high empathy, patience, and professionalism. * Proactive Anticipation: A forward-thinking approach. You anticipate what could go wrong at a Town Hall or with a hardware deployment and plan accordingly. * Collaborative Spirit: A team player who thrives working alongside cross-functional teams to deliver holistic solutions. TECHNICAL REQUIREMENTS * Global environment: Ability to work seamlessly with international teams across different time zones. Capacity to evaluate how local changes and support decisions affect the broader global ecosystem * OS & Endpoint Mastery: Advanced administration of macOS in an enterprise environment. Strong experience with MDM deployment and policy troubleshooting. * SaaS & Cloud Troubleshooting: Ability to isolate issues across the stack using developer tools and cloud-based logging. Is it a local network issue, an identity/authentication block, or an application-layer bug? * Identity & Access Management: Deep understanding of the JML (Joiner, Mover, Leaver) process, Google Workspace, Okta/SSO, and Role-Based Access Control (RBAC). Strong ability to troubleshoot MFA and conditional access gates. * Hardware & A/V: Hands-on ability to diagnose and repair enterprise-grade laptops, peripherals, and modern conference room A/V ecosystems (e.g., Google Meet hardware, Zoom). * ITSM Knowledge: Experience working within modern service management platforms (e.g., Jira Service Management) to track escalations and document RCAs. ITIL certification is a plus. WORKING ENVIRONMENT * On-site presence: This is a dedicated, 100% on-site role. While the company embraces flexible working conditions, this position is required to be on-site daily to manage the walk-in Tech Basecamp, provide immediate face-to-face support, and ensure flawless execution of critical in-person and hybrid A/V events * Working hours: This role requires an early start time to ensure on-site coverage is aligned with the start of the business day for local users and to proactively support early morning events and Town Halls * Reporting line: This role is part of a Global team and reports to a manager based in Europe
About Us Our leading SaaS-based Global Employment Platform™ enables clients to expand into over 180 countries quickly and efficiently, without the complexities of establishing local entities. At G-P, we’re dedicated to breaking down barriers to global business and creating opportunities for everyone, everywhere. Our diverse, remote-first teams are essential to our success. We empower our Dream Team members with flexibility and resources, fostering an environment where innovation thrives and every contribution is valued and celebrated. The work you do here will positively impact lives around the world. We stand by our promise: Opportunity Made Possible. In addition to competitive compensation and benefits, we invite you to join us in expanding your skills and helping to reshape the future of work. At G-P, we assist organizations in building exceptional global teams in days, not months—streamlining the hiring, onboarding, and management process to unlock growth potential for all. About The Position As a Sr. Payroll & Billing Specialist you will manage day-to-day payroll operations across EMEA region while helping streamline our global processes onto a single platform. We are looking for a collaborative, detail-oriented professional to handle complex multi-country compliance, accurate client billing, and cross-functional data reconciliation. In this role, you will also serve as a key escalation point, mentoring junior team members and resolving high-volume, time-sensitive inquiries for our global remote workforce. What You’ll Do * Manage day to day activities of multi country payrolls for the EMEA region (mainly Spain but also Italy and Germany) including regular and off cycle approvals and issues management. * Participate actively in the completion of global payroll processes and streamline payroll processes to be on one singular platform. * Work closely with the Payroll team, HR, Operations, and Finance to collect and review payroll data inputs for assigned country payrolls. * Compile, Review & reconcile payroll input from G-P internal stakeholders and systems (GPP, Nova 2.0, Workday, ZoHo, ZenDesk, HR/Benefits Teams) & upload payroll inputs to our local service providers per agreed timelines utilizing the global aggregators, PayZaar, ADP Celergo and/or ADP WFN * Monitor and reconcile vendor payroll processing and compliance activities, review outputs for completeness and accuracy. * Report payroll estimates for internal reporting and funding purposes. * Request funding of payroll, payroll taxes and third-party payments as applicable. * Generate bills to our clients using various cost reports, ensuring invoices are processed accurately and in a timely manner * Deliver data/reports to internal teams (HR, Finance, Operations, third parties, statutory) on an accurate and timely basis. * Mentor and train Associate Payroll & Billing Specialists * Provide prioritization of work assignments and support service to employees, customers and internal stakeholders as payroll team escalation point to attend on payroll and billing inquiries. * Communicate regularly with Manager, Senior Manager Global Payroll on internal project status, in country provider service and metrics and opportunities to harmonize payroll processes. What We're Looking For: Minimum Requirements: * 5+ years of payroll experience across multiple countries (specifically Spain) * Experience in third party platforms such as ADP/Workday/Ceridian * Local Currency to Billing Currency conversion experience. * Experience in customer support service, working with ticketing systems as Service Now, Zendesk. * Ability to provide information to employees on payroll processes and results as indicated on employee pay slips. * Ability to effectively resolve customer billing and payroll questions through the ticketing system. * Ability to comprehend requirements and carry out multi-country payroll and customer billing transactions quickly. * Ability to handle a high volume of time sensitive materials * Ability to maintain confidentiality and security of data. * Excellent command of English language (both written and verbal) and Spanish language (preferred) * Proficient time management skills with a strong sense of urgency. * Excellent communication and interpersonal skills with a collaborative personality. * Advanced skill level in Excel & PowerPoint * Flexibility to manage multiple time zones and requirements for a global remote workforce. * Degree in Finance, Business, Human Resources, or related disciplines Preferred Requirements: * Fluency or professional proficiency in Spanish. The annual gross base salary range for this position is EUR 26,400 - EUR 33,000 plus variable compensation. Our ranges are established using objective market benchmarking data for this level of work. Final placement within the range is determined by gender-neutral criteria, including the candidate's relevant skills, experience, and specific qualifications for the role. Actual compensation for this position may vary and will depend on multiple factors such as relevant qualifications, experience, education, and geographic location. For Full-Time Regular Employees, this position is also eligible for additional compensation as follows: * Sales Roles: This position is eligible for a commission structure in addition to base salary. * Non-Sales Roles: This position is eligible for an annual bonus which is paid dependent on various factors, including and without limitation, individual and company performance in addition to base salary. Benefits G-P values its employees and offers excellent benefits and perks including generous paid parental leave, flexible time off, spending accounts, medical insurance, dental insurance, vision insurance, sabbatical after 5 years and more. Individuals residing, or applying to work, in the United States: California or Philadelphia, Pennsylvania, please review the following additional information: G-P will consider qualified applicants with arrest or conviction records in accordance with the California Fair Chance Act, Los Angeles City Fair Chance Act Ordinance, Los Angeles County Fair Chance Act Ordinance, and San Francisco Fair Chance Act Ordinance. Los Angeles applicants can review additional information regarding the Los Angeles City Fair Chance Act here: Fair Chance Initiative for Hiring Ordinance [https://shared.outlook.inky.com/link?domain=urldefense.com&t=h.eJxFUF1PwjAU_Suy-GRkZV33hS8SVAQJjCw84EvTtR10dGvTFXQY_7sb0fhwT3LOufeem_vlnIx0xjfOwVrdjAHoKOMFrxvuUlWBsw8w_vVySlxJqLCtu1dnsNVSEdaAgoqDAitlBeV3cGRVBxOtpaCktk1HCmU6TI04E9t3PFfdZMtN7408F_ouRK5mBcYPi2wr-xoM1hHeZa-0Ykmp_UOJEXue0HYzgFmbTEUphzJJ8dwzDaIZEYty-rn5mIUaQS_2ZyZ98tIin33UwQt-W9rV3K-X1fEzupQVwXkeZrvJktX--vB-69zfOMf-A3upciLFhVih6qEmxtbdjUAqw4WU7eN-qK8vCXIKecgYz2mQ5JzFSQwDThiCNPaiIAZeFMEQ-Z3qIohGoY_6DN5nWGpOl79Nvcquyf9cdNz7_gFnYIED.MEQCICChUMF1POWhdDQaggM0FRjjJZ1lAcLJ15DZZDq3zupvAiAx1VO2lLsi1vKRs7_BzTCXX81huhJ5uOVsv4BIuvW39A], and Philadelphia applicants can review information pertaining to Philadelphia’s Fair Criminal Record Screening Standards Ordinance here: Fair Chance Poster [https://shared.outlook.inky.com/link?domain=urldefense.com&t=h.eJxFj1tvgjAAhf-Kkj0OSku5uZcZNi-bmxqefGpKW6FYoCko6rL_PjFb9vidk5wv58s6GmVNRlbRdbqdAHBDLvaiboXDmgqcPEDIb9f3vaMLqaiTNydQCS4pQC6CLkYeDNwIh2BGpbGTgtZM2AtpZJ3biva2btpOGEfzPSFP4_E6JLt0wSoel9orSoL565RdtmOUXuJElspW8YYsoWkxS6l8K5Pztp8HGiMYeXOzeYGbfTbva39G3lfd59KrV9XhHF7LipIsC9Ld9H3d8zL5eLAeR9ZheJerJqNKXmknm9rW1HS1MC1QjRFSqctzbuv7XT9jSASci4z5cSZ4FEfIF5RjxCIY-hGAYYgC7N1SByPsBh4eHGJwdMwcr39LQ8rv5n-WN4bfP1nrdLY.MEUCIA1-pP3eRDEfOnGzDHEJO_5cRL2WrthGwPNyFvUSTvbwAiEA_qA8gsy2BPUN-ydrjIruYGuY5d00Vye8J-RWpWPUJeo]. Any consideration of a candidate’s background check with arrest or conviction records will include an individualized assessment based on the factors required by applicable law, including the candidate’s specific record and the duties and requirements of the specific job. G-P. Global Made Possible. G-P is a proud Equal Opportunity Employer, and we are committed to building and maintaining a diverse, equitable and inclusive culture that celebrates authenticity. We prohibit discrimination and harassment against employees or applicants on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other legally protected status. G-P also is committed to providing reasonable accommodations to individuals with disabilities. Individuals with disabilities are encouraged to apply for these positions. If you need an accommodation due to a disability during the interview process, please contact us at careers@g-p.com. [careers@globalization-partners.com]
FEQ327R144 As a Partner Solutions Architect, you will focus on cultivating technical relationships with one of our largest Global C&SI partners. You will strengthen our relationships with key data and application leaders to accelerate indirect revenue, enable their data and application development practices, and execute on long-term GTM strategy. The impact you will have: * Strategic Technical Partnership: Be a technical partner and thought leader to the Databricks GTM partnerships team, providing technical expertise to better understand the partner landscape, driving key strategic programs, and identifying opportunities to deepen partner technical capabilities. You will embed with the partner technical teams to enable their practices, support troubleshooting, evangelize Databricks in their developer communities, and serve as an escalation point for complex technical issues. * Joint Solution Development: Collaborate with partners to identify high-value industry-specific GenAI applications, develop joint solutions, and codify reference architectures / best practices to accelerate time to deployment. * Customer Deal Support: Intervene directly to unblock strategic customer deals where the partner is the primary delivery vehicle, providing deep technical expertise and solution architecture guidance. * Partner Ecosystem & Events: Represent Databricks at partner events (PKO, DAIS, EBC, etc), customer workshops, AWS/Azure summits, and industry conferences. Lead or support partner-specific developer events, hackathons, and technical enablement sessions, especially for technically native communities. * Product Feedback: Validate and gather feedback on Databricks products and offerings, especially as they relate to partner use cases and deployment patterns, and deliver this feedback to relevant product teams to inform product roadmap and partner strategy. What we look for: * 8+ years of experience in technical customer-facing/partner-facing roles such as Solutions Architect, Sales Engineer, Partner Sales Engineer, Technical Account Manager * Track record of successfully partnering with Global C&SIs and/or cloud providers to solve complex technical challenges, from initial solution design through customer delivery * Exceptional ability to build relationships with and communicate technical concepts to diverse stakeholders, including C-suite executives, engineering & IT teams, and more * Strong presentation & technical communication skills with technical and business stakeholders * Familiarity with common Agentic frameworks, application development, or a background in machine learning or data science * Excitement to engage in cross-organizational collaboration, working through trade-offs, and balancing competing priorities * A love of teaching, mentoring, and helping others succeed * Passion for thinking creatively about how to use technology in a way that is safe and beneficial, and ultimately furthers the goal of advancing AI systems * Can travel up to 30% when needed Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here. Local Pay Range $219,100—$301,300 USD About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.