Manager, Central Management Office, (Bangkok Based, Relocation Provided)

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.     Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.   No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. GET TO KNOW OUR TEAM The North America Supply team manages one of Agoda’s most strategically important regional portfolios. As part of Booking Holdings, we operate at the intersection of multiple organizations — coordinating across central functions in Bangkok and partner brands to deliver growth, operational excellence, and commercial alignment for our North American hotel partners. Our team thrives on cross-functional collaboration, working with Product, Partner Programs, Finance, Legal, Supply Operations, Analytics, and Connectivity teams to ensure our region’s unique requirements are consistently represented in global strategy and execution. THE OPPORTUNITY We are looking for a Senior Manager, Regional Operations & Strategy based in Bangkok to serve as the central coordination hub between our North America regional leadership team (US-based) and the many Bangkok-headquartered central functions that support the region. This is a high-impact, high-visibility role for someone who excels at connecting the dots across complex, multi-stakeholder environments. You will be the on-ground integrator who ensures alignment between a remote regional team and headquarters — driving programs forward, maintaining operational rhythm, and enabling senior leaders to focus on strategy. This role combines program management, operations excellence, cross-functional coordination, and business intelligence in a fast-moving, multi-company environment. IN THIS ROLE, YOU’LL GET TO Program Coordination & Operational Rhythm * Own and drive the regional operations cadence — maintaining consolidated trackers, producing weekly status digests, and ensuring cross-functional workstreams move forward with clear ownership and timelines * Manage action items across multiple concurrent programs, proactively identifying blockers and driving resolution * Serve as the connective tissue between regional leadership and central teams — ensuring nothing falls through the cracks Cross-Functional Stakeholder Management * Represent the North America region in Bangkok-based forums, working sessions, and cross-functional discussions * Act as a trusted liaison between regional stakeholders (US-based) and central teams (Bangkok-based) — translating context, priorities, and constraints in both directions * Facilitate workshops, syncs, and working sessions across organizations with different processes, tools, and terminology * Build strong working relationships with Product, Operations, Finance, Legal, and Partner Programs teams Partner Programs & Operations Support * Coordinate operational delivery for partner-facing programs — triaging requests, tracking progress, and ensuring quality and timeliness * Support program alignment across multiple brands within Booking Holdings, ensuring consistent execution and communication * Monitor and improve operational workflows, identifying opportunities to streamline processes and reduce friction Compliance & Governance Coordination * Coordinate logistics and delivery interfaces for compliance-related programs (tax, payments, regulatory) — scheduling, data collection, and cross-team alignment * Monitor global rollouts and partner communications for regional compliance, flagging issues proactively * Maintain documentation and process standards that ensure the region operates within established governance frameworks Analytics & Reporting * Build and maintain reporting frameworks that provide visibility on regional performance and initiative progress * Execute data analysis to support leadership decision-making — pulling metrics, reconciling definitions across systems, and producing clear summaries * Support cross-company reporting needs where metrics, definitions, or data structures differ between organizations WHAT YOU’LL NEED TO SUCCEED * Bachelor’s degree in Business, Economics, Engineering, Data/Analytics, Hospitality, or a related field * 7–10+ years of experience in operations management, program/project management, strategy, or management consulting — ideally in a fast-paced, multi-stakeholder environment * Proven track record managing complex, cross-functional programs involving multiple teams, geographies, and organizational boundaries * Strong analytical and problem-solving skills — comfortable working with data to answer business questions and build reporting * Proficiency in Excel/Google Sheets and comfort with data manipulation and executive-level reporting * Working knowledge of SQL and experience with BI/data visualization tools (Tableau, Superset, Power BI, or similar) * Excellent communication skills in English (written and verbal) — able to produce concise summaries, bridge different organizational contexts, and tailor messaging to diverse audiences * Ability to operate autonomously — proactively identifying issues, proposing solutions, and driving to resolution without heavy oversight * Strong stakeholder management — comfortable influencing without authority across senior and cross-functional stakeholders * Organizational excellence — ability to manage multiple concurrent workstreams with discipline and follow-through IT’S GREAT IF YOU HAVE * Experience in online travel, e-commerce, marketplace platforms, or technology industries * Prior exposure to cross-company or cross-brand coordination within a multi-brand group or managing complex partnerships * Background in Sales Operations, Revenue Operations, Commercial Excellence, or Regional Operations * Experience with compliance or regulatory programs in a commercial context * Familiarity with partner program management — onboarding, incentives, analytics, and lifecycle * Experience designing or improving operational workflows and SOPs for commercial teams * Previous work as a bridge/liaison between organizations with different cultures, processes, and systems LOCATION * Bangkok, Thailand — Agoda headquarters * Regular collaboration with US-based stakeholders across time zones * Occasional travel for regional summits and team offsites     PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS.     DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife   Equal Opportunity Employer  At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.     Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.   No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get to Know our Team: Agoda are travel booking platforms with accommodations at their core. As our accommodation partners are a key to our success, we work hard to ensure their success. That is why the Market Management team of Agoda’s Partner Services specializes in strategic account management. We serve as consultants, offering strategic advice on how best to excel on Agoda’s commercial platform. We are direct contributors to what makes Agoda one of the market leaders because we understand accommodation needs and offer innovative solutions. From Bangkok to New York and beyond, our team has footprints in over 50 locations around the world. With the help of industry-leading technology, we work and collaborate globally to bring together the best ideas from diverse perspectives. The Market Management team invests in long-term relationships that spans borders and cultures and results in incredible value for Agoda, our partners, and our customers. The Opportunity:  As Area Manager for Thailand, you will act as team lead of the region. Your objectives will be to (i) manage the team of account managers & understand/fill gaps in the market to ensure best in class supply quality and to (ii) grow Agoda footprint in your region.   Ability to set up and execute a region strategy plan, a high level of commercial savvy, ability to motivate & coach a team, get things done attitude and ability to develop profitable long term partnerships with both internal and external customers will be key to your success in the role.      In this Role, you’ll get to:    * Act as a team lead of the region * Help the management team to build a strategy to significantly increase Agoda footprint in the region  * Coordinate with senior management on strategic planning and objectives * Conduct market research into trends in the industry and market to ensure the competitiveness of Agoda’s products * Represent the company at relevant tradeshows, workshops and events to promote the Agoda brand and products * Develop and own relationships with key decision makers at hotels, technology partners and other relevant partners * Insure Best in Class Supply (best availability at the best price with great content) * Build a 360 vision of the quality of the supply in your region and a plan on how to fix the gaps * Lead a team of market managers in managing successful hotel partnerships * Support market managers in partner visits according to internal goals, targets and objectives * Develop tools and processes to contribute to greater productivity and efficiency of your team * Implement strategies and promotional activities with partners to enhance productivity and opportunities to maintain a competitive advantage for the Agoda website * Develop a High Performing team  * Help in the recruitment * Coach team   What you’ll Need to Succeed: * Bachelor or equivalent degree required, MBA is a plus   * 5-10 years' experience as Sales in a fast-growing globally operating travel/ e-commerce company * Minimum 3 years’ experience leading successful teams in e-commerce or travel industry roles. Proven track record of being a leader that others look up to * Exceptionally strong Excel and data visualization skills * Analytical mindset, with proven track record in using data to make decisions * Excellent interpersonal skills and demonstrated ability to report and persuade different levels, including senior management * Ability to communicate value proposition and recommend solutions to potential partners * Professional “get it done” attitude and work ethic * Adapts well to and is energized by change        PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS.     DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife   Equal Opportunity Employer  At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.