Associate Director, Global HR Shared Services (Bangkok Based -Relocation provided)

People Operations Lead, Poland   About Tripadvisor  The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork.   Role Purpose At Tripadvisor Group, our People Operations team is focused on building a transparent, collaborative, and high-performing employee experience. This role will translate global business priorities into practical, localized people processes and  strategies that support our growing Kraków hub and broader technical organization. This role is both strategic and hands-on. The successful candidate will serve as Tripadvisor’s senior local People Operations leader in Poland, acting as a trusted advisor to local business leaders, global People teams, and cross-functional partners while ensuring operational excellence and compliance with Polish employment law. Role Overview Tripadvisor is establishing Poland as a key hub for our global engineering and technical teams. We are seeking a pragmatic, highly autonomous HR leader who can build, execute, and scale people practices in a fast-moving environment. This is a broad, generalist role with significant individual contributor responsibility. This role will own local HR operations, employee relations, compliance, workforce enablement, and site culture initiatives, while partnering equally closely with global Centers of Excellence (including Talent Acquisition, Total Rewards, Legal, Payroll, and People Systems) and local senior leadership onsite to ensure Group consistency.  The ideal candidate is low-ego, execution-oriented, and comfortable moving between strategic advisory work and hands-on operational problem solving. They will bring deep Polish HR expertise, strong stakeholder judgment, and the ability to operate effectively with remote leadership and minimal day-to-day oversight. Most importantly, the ideal candidate will be equally adept at partnering with both local leadership and global HR Centers of Excellence. Job Location: Hybrid This role is a hybrid position that requires 1-2 days per week in our Krakow office What You’ll Do Key Responsibilities Local HR Leadership & Strategic Partnering * Serve as the senior People Operations partner for Tripadvisor’s Poland-based employees and leaders, with a particular focus on the Kraków technology hub. * Act as a trusted advisor to local business leaders and global People Operations teams, balancing business priorities with enterprise-wide people strategy. * Provide guidance on organizational design, workforce planning, team effectiveness, employee engagement, performance management, and talent development. * Partner with leaders to identify and address people-related risks, including employee burnout, retention challenges, manager capability gaps, and organizational change impacts. * Support the continued maturation of the Kraków site by strengthening local culture, operating practices, and employee experience. Polish Employment Law, Compliance & Risk Management * Serve as Tripadvisor’s primary subject matter expert on Polish employment law and HR compliance, in partnership with legal counsel. * Advise managers, People Operations, Legal, Finance, and G&A stakeholders on local employment matters before decisions are made, including terminations, notice periods, disciplinary processes, non-competes, working time, leaves of absence, and employment documentation. * Ensure local HR processes are compliant with the Polish Labour Code, ZUS requirements, and applicable employment regulations. * Partner with Legal and external advisors to monitor legislative changes and brief global People stakeholders on relevant updates before they take effect. * Proactively audit local policies, documentation, and practices to maintain readiness for Labour Inspectorate inspections and other compliance reviews. * Localize global HR policies and programs to ensure they are practical, compliant, and culturally appropriate for Poland. People Operations Execution * Own day-to-day People Operations delivery for Poland, serving as the accessible local HR point of contact for employees and managers. * Resolve employee and manager questions directly and efficiently, reducing unnecessary escalation through global or vendor channels, while also encouraging and influencing the use of the employee portal for self-service answers. * Handle sensitive employee relations matters with discretion, sound judgment, cultural awareness, and in-person trust where needed. * Execute and continuously improve employee lifecycle processes, including onboarding, offboarding, contract administration, benefits enrollment, employee documentation, and employment certificates. * Manage offer logistics and pre-employment documentation for Poland-based candidates in partnership with Talent Acquisition. * Identify opportunities to simplify, automate, and scale local HR workflows while maintaining a strong employee experience. Payroll, Benefits & Vendor Coordination * Provide any needed data to centralized Payroll team. * Support centralized HR COEs in compliance requirements related to payroll, ZUS, benefits, and employee records, working hands-on where needed until scalable processes are fully established. * Partner with Total Rewards and Finance on salary reviews, compensation frameworks, local benefits, and market benchmarking for Kraków and other Poland-based roles as needed. Talent, Performance & Workforce Enablement * Support managers through performance management, talent review, employee development, internal mobility, and progression processes. * Help managers navigate employee performance in a way that is both legally compliant and aligned with Tripadvisor’s values. * Roll out global People programs locally, including performance reviews, engagement surveys, learning initiatives, manager enablement, and cultural transformation efforts. * Adapt global program timing, messaging, and delivery where required by Polish law, market expectations, or local business context. HR Data, Systems & Analytics * Use Workday and other People systems to execute local HR workflows accurately and efficiently. * Using Visier, leverage HR data and analytics to provide insights on headcount, turnover, engagement, retention, organizational health, and workforce trends. * Use GenAI, to improve productivity, decision quality, and operational efficiency while understanding their limitations and risks. Operating Principles The successful candidate will embody Tripadvisor’s execution-oriented culture and demonstrate the following behaviors: Execution Is Our Edge * Take ownership from strategy through execution, ensuring work is completed with urgency, accuracy, and accountability. * Prioritize practical action over excessive analysis, while applying sound judgment to risk, compliance, and stakeholder impact. * Finish what can be completed today and maintain momentum on complex cross-functional work. No Problem Is Someone Else’s Problem * Own People Operations processes end to end, even when work crosses teams, functions, or geographies. * Navigate ambiguity, remove blockers, and know when to push with diplomacy versus when to build consensus. * Act as a reliable partner to senior stakeholders in Kraków and across the global organization. Low-Ego, High-Trust Leadership * Build trust through transparency, consistency, discretion, and follow-through. * Operate with humility and pragmatism, whether advising senior leaders or solving day-to-day administrative issues. * Work collaboratively across cultures, time zones, and functions while maintaining strong local accountability. AI-Forward, Judgment-Led * Use modern tools, including GenAI, to increase productivity, improve workflows, and enhance problem solving. * Apply clear judgment around data privacy, legal sensitivity, employee confidentiality, and the limits of automation. Skills & Experience  * 8+ years of progressive HR experience, including at least 3 years in a senior HR Business Partner, People Operations, or HR leadership role. * Deep, practical knowledge of Polish employment law, HR compliance, and local labor practices. * Experience supporting technology, engineering, e-commerce, travel, or other high-growth global organizations strongly preferred. * Proven track record of equally partnering with local leadership and centralized HR teams, many of which are not based in Poland * Demonstrated ability to operate independently with remote leadership and limited day-to-day supervision. * Strong generalist HR capability across employee relations, compliance, performance management, compensation partnership, employee lifecycle operations, and organizational design. * Proven ability to advise senior leaders while also executing hands-on operational work. * Full professional fluency in Polish and English. * Strong stakeholder management skills, with the ability to influence across local and global teams. * Practical experience using Workday for HR workflows, reporting, and employee data management. * Strong judgment, discretion, and professionalism in handling sensitive employee matters. * Comfort operating in a hybrid, global-first environment with evolving processes and priorities. Why Join Us This is a rare opportunity to shape the future of Tripadvisor’s presence in Poland and help build a critical hub for our global technical organization. This role will have a broad and meaningful scope, influence global People strategy, and build scalable practices that support both local employees and the wider business. This role is ideal for a senior HR leader who wants to combine strategic influence with hands-on impact in a growing, globally connected environment. What We Offer  * Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses * “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team. * Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work. * Donation matching. Give back? Give more! We match qualifying charitable donations annually. * Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs. * Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. * Travel perks. We believe that travel is employee development, so we provide discounts and more. * Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges. * Health benefits. We offer great coverage and competitive premiums. * Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.   Our Cultural Pillars: Traveler first We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us.  Execution is our edge We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges.  We succeed together The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements.   We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com. If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!     #LI-AH1

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.  At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. AVAILABLE LOCATIONS * Atlanta, US * Austin, US * Denver, US * New York, US * Seattle, US * Washington DC, US * US Remote ABOUT THE ROLE We want to find the best people to join our team and then help you to do your best work. The Employee Relations Team is a new Center of Excellence within the People Team, with the mission to ensure our organization’s treatment of every employee is fair, respectful, and consistent with our Cloudflare Capabilities. To support that mission, this position’s responsibilities fall into proactive and reactive categories. Reactive responsibilities include handling complex investigations and partnering with business leaders on the performance management process. Proactive responsibilities include identifying and addressing trends to improve the overall employee experience at Cloudflare. RESPONSIBILITIES In this role, you will report to the Sr. Director, Employee Relations and support our Americas People Team Business Partners (PTBPs). You will be partnering with key stakeholders across Cloudflare in various ways, including those listed below: * Operate as a trusted advisor, consulting with PTBPs and senior business leaders on complex organizational issues and challenging assumptions to create solutions that solve business problems. * Conduct complex and thorough investigations into employee relations matters, providing fair and objective recommendations for resolution. * Adhere to service level agreements for timely response and follow up to issues, including appropriate use of the case management system, effective and thorough documentation and reporting, and all associated processes. * Build, analyze, and maintain ER metrics and present data to People Team partners on a quarterly basis. * Conduct in-depth root cause analysis of ER trends, presenting data-driven stories in business language to influence talent decisions and advise on the productivity impact of attrition. * Provide advice and guidance to managers in assigned business units to address employee performance issues, including the administration of the PIP or Package process. * Partner with the Learning and Development Team to develop training workshops/classes/toolkits for leaders. * Assist with the updating of Company policies and responding to inquiries and concerns. * Lead and coordinate major global ER projects, requiring significant analysis and the development of innovative solutions that have a broad impact on the ER model and company policy. * Partner cross-functionally with key stakeholders, including Legal Compliance, Payroll, Benefits, and other departments to resolve employee issues in a timely manner. DESIRABLE SKILLS, KNOWLEDGE, AND EXPERIENCE * You have served on a People/HR team for a minimum of 8 years, 6 of which have been in an Employee Relations capacity. * You are motivated by cultivating company culture, building great businesses and helping people do their best work. * You possess strong knowledge of pertinent employment laws, as well as People Team management principles, practices and procedures. * You have outstanding judgment and the ability to balance the needs of the company, managers and employees. * You have a successful history of developing strong relationships and operating effectively through virtual support and in a distributed environment. * You approach challenges with a solution-focused mindset, viewing obstacles as opportunities for improvement and growth. * You have experience designing and leading change strategies for complex initiatives, partnering with stakeholders to co-create solutions and ensure buy-in. * You are strategic, have a keen business acumen, and a track record of partnering closely with business leaders. You can articulate how People Teams bring value to an organization. * You are a trusted partner who leads with empathy, building strong relationships through exceptional written and verbal communication. Your high emotional intelligence allows you to navigate sensitive situations with understanding and professionalism.. * You devote time and attention to supporting our employees, fostering strong relationships and sustaining the trust placed in you. * You uphold the highest standards of integrity, communicating honestly, treating others with respect, and leading with dignity. COMPENSATION Equity This role is eligible to participate in Cloudflare’s equity plan. Benefits Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. Health & Welfare Benefits * Medical/Rx Insurance * Dental Insurance * Vision Insurance * Flexible Spending Accounts * Commuter Spending Accounts * Fertility & Family Forming Benefits * On-demand mental health support and Employee Assistance Program * Global Travel Medical Insurance Financial Benefits * Short and Long Term Disability Insurance * Life & Accident Insurance * 401(k) Retirement Savings Plan * Employee Stock Participation Plan Time Off * Flexible paid time off covering vacation and sick leave * Leave programs, including parental, pregnancy health, medical, and bereavement leave What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.