Manager II, Premier Support Engineering

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. We are looking to hire a Senior Product Manager to own the Audit & History product area—a critical pillar of Smartsheet's enterprise platform. This role is responsible for delivering capabilities that help our largest customers understand, track, and recover from every meaningful change—human or AI—that happens inside their Smartsheet environment. The product area spans platform-level audit and observability, sheet and data-level history, and emerging unified access experiences, and is core to how enterprise customers build trust in Smartsheet. You will act as the leading voice for Audit & History, collaborating closely with engineering, UX, security, GTM, and Customer Success teams to deliver solutions that build customer trust, accelerate enterprise adoption, and protect the integrity of work that runs on Smartsheet. This is a high-impact, hands-on individual contributor role for a product thinker who is customer-obsessed, deeply technical, and passionate about solving complex platform observability and data lifecycle problems at enterprise scale. You Will: * Own and drive the execution roadmap for the Audit & History product area, including platform-level audit logging, sheet and data-level history, restoration workflows, and emerging unified access and observability experiences * Serve as the product owner across multiple, technically interdependent engineering teams, making clear scoping and sequencing decisions on features that often carry infrastructure and architectural implications * Lead customer and user discovery with enterprise personas—SysAdmins, compliance officers, security and IT leaders, and PMO owners—to surface signal, validate assumptions, and pressure-test designs before they ship * Author crisp product briefs, requirements docs, and feature specs that design and engineering can execute on without ambiguity, from early discovery through to GA and post-launch iteration * Drive cross-functional alignment across UX research, design, GTM, Customer Success, and data and analytics teams to move features from concept to GA and adoption * Represent the Audit & History product area in leadership reviews, WBRs, and customer-facing conversations, including enterprise account escalations and executive briefings * Partner with engineering on-call and support teams to triage and prioritise customer-impacting production issues in the Audit & History space * Define success metrics for every feature you ship and partner with data and analytics teams to ensure proper instrumentation, dashboards, and reporting from day one * Contribute to pricing and packaging decisions for new and existing Audit & History capabilities, working alongside pricing, sales, and GTM to position offerings effectively * Collaborate effectively with engineering and design team members, fostering a culture of technical excellence and collaborative product delivery * Perform other duties as assigned You Have: * 5+ years of product management experience, including delivering impactful enterprise SaaS or B2B software solutions * Experience owning audit, compliance, observability, governance, or data management product areas is a strong plus * Proven ability to navigate ambiguous, technically complex platform problem spaces and make clear scoping decisions across multiple engineering teams * Strong customer instincts—you know how to run discovery, find signal in noisy feedback, and translate it into well-scoped product decisions * Demonstrated ability to author clear product briefs, requirements docs, and feature specs that engineering and design can act on without ambiguity * Comfort working across multiple engineering teams and time zones, including stakeholders in North America * Excellent written and verbal communication skills, including the ability to represent the product area in leadership reviews and directly with enterprise customers * Data-driven mindset with a focus on adoption, reliability, and trust metrics to guide prioritisation and measure outcomes * Experience working alongside AI/ML product areas, or shipping audit and observability features for AI-driven systems, is a plus * Legally eligible to work in India on an ongoing basis * Fluency in English is required   Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.  If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.   #LI-Remote

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. We are seeking a seasoned and strategic Senior Product Manager II to join our Product Organization. You will be instrumental in developing new capabilities that address the advanced project management needs of our most valuable and strategic customers, driving meaningful change in their organizations. You will be focused on delivering a completely new Gantt View experience. You will work closely with a dedicated engineering team based in Bangalore and report to the US-based Group Product Manager for Core Views experiences. You Will: * Product Strategy & Vision: Define, prioritize, and drive the future roadmap for project management capabilities, ensuring alignment with customer needs, company objectives, and industry best practices. * Feature Delivery: Own the end-to-end delivery of a new, scalable Gantt View experience, ensuring a compelling, high-quality customer experience that sets a new bar for Smartsheet. * Cross-Functional Partnership: Work in close partnership with design, engineering, user research, data science, and analytics teams to create, test, and launch proposed new capabilities and validate hypotheses. * Data-Driven Decision Making: Leverage internal and external data to guide experimentation, make informed product decisions, and evaluate the success of launches. * Executive Alignment: Regularly present product strategy, concepts, health metrics, and roadmap updates to senior leadership to educate, influence, and align stakeholders across the company. * Product Leadership: Operate effectively at both strategic and tactical levels, forming strong cross-team partnerships rooted in driving maximum customer benefit. You Have: * 7+ years of progressive product management experience, preferably in B2B/enterprise or scaled consumer software. * Proven experience partnering with engineering, design, user research, and marketing teams to deliver complex, scaled software products from inception through launch. * A technical degree or equivalent experience working closely with engineers to make product and technical decisions. * A strong, data-driven mentality with a focus on metrics, analytics, and experimentation. * Exceptional written, verbal communication, and presentation skills necessary to lead working teams and align with senior management. * High-level interpersonal skills for building trusted, strategic cross-team partnerships. Preferred Qualifications: * Familiarity with Project Management Institute’s Project Management Body of Knowledge (PMBOK). * Certification in Scaled Agile Framework (SAFe®) and/or as a Certified Project Management Professional (PMP).   Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.  If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.   #LI-Remote