Manager, Billing

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Toast Capital Processing Specialist II Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future. Toast Capital is a wholly-owned subsidiary of Toast, Inc. that offers Toast restaurant customers fast and flexible financing for any business need. The Toast Capital team is seeking a highly-motivated Toast Capital Processing Specialist II who will play an active role in originating transactions. The role entails working with customers via written communication to convert eligible restaurants into Toast Capital customers. In this role, you will be an ambassador of the Toast Capital brand and proliferate Toast Capital’s goal to empower restaurants financially to thrive and do what they love. This individual’s efforts will have a significant impact on the long-term success of a rapidly growing product for Toast. The ideal candidate will have experience in a financial institution with a lending background that has significant attention to detail and strong organizational skills.  A day in the life (Responsibilities)  * Apply established underwriting guidelines and policies to assess any potential risks in business during the application review and underwriting process. * Process and review documentation requested during underwriting review, ensuring accuracy and compliance with regulatory requirements and internal policies. * Manage account updates related to change of ownership and legal entity transitions, ensuring accuracy and compliance with internal policies. * Interact with loan applicants and business owners as needed to request additional information, clarify details, or address specific underwriting considerations, primarily through written communication. * Ensure compliance with regulatory requirements, including but not limited to anti-money laundering (AML) regulations, Know Your Customer (KYC) guidelines, and fair lending practices throughout the underwriting process. What you'll need to thrive (Requirements)  * 3-5 years of relevant commercial credit or loan processing experience  * Ability to work under pressure, strong attention to detail, self-motivated, flexible, and adaptable * Ability to work independently, prioritize tasks in a fast-paced environment with a strong attention to detail * Strong organizational skills to track multiple applications, deadlines, and documentation requirements. * Analytical mindset and creative problem-solving  * Strong written and verbal communication skills, with demonstrated experience in professionally corresponding with customers via email, promptly addressing concerns, and de-escalating challenging situations to ensure customer satisfaction and maintain positive relationships. * Act as a key partner to both US-based and international business teams, ensuring a unified approach to Capital Operations and a smooth hand-off of information. * Adapt to changing policy and procedures on a constant basis while maintaining high quality to your work * Meet and/or exceed production, quality, and customer service goals while adhering to all internal Compliance requirements  * Familiarity with Salesforce and Excel skills helpful AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy  We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.       How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.  Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture. About the job At OpenTable, a part of Booking Holdings, Inc., we are seeking a highly organized and detail-focused Billing Operations Manager to oversee our global billing processes for over 60,000 restaurant partners. In this pivotal role, you will build scalable and accurate billing operations, solve complex financial challenges, and drive continuous improvement across our systems. You will lead a global team, spearhead the adoption of AI tools to automate workflows, and ensure strict adherence to SOX compliance and internal controls. By partnering cross-functionally and acting as a subject matter expert, you will play a crucial role in shaping the future of OpenTable's billing operations and driving long-term strategic success. This is a hybrid role; working from our London office [http://google.com/maps/place/OpenTable+UK/@51.5218696,-0.0862817,17z/data=!3m1!5s0x48761b57cf94ecaf:0x6d64ed3827c14232!4m6!3m5!1s0x48761caee4fcbb41:0x604c367155bc57bd!8m2!3d51.5218487!4d-0.0862622!16s%2Fg%2F11bzswx16r?entry=ttu&g_ep=EgoyMDI2MDQwOC4wIKXMDSoASAFQAw%3D%3D] twice a week. This position is also a fixed term contract, until October 2027.  Responsibilities * End-to-End Billing & Month-End Close: Own the global end-to-end billing operations process, ensuring accurate and complete invoicing, and managing month-end deliverables including accruals, reconciliations, and reporting inputs. * Global Team Leadership: Coach, manage, and recruit global team members, guiding career development and fostering an inclusive culture while monitoring critical service levels. * Cross-Functional Partnership & Hands-On Support: Act as the primary escalation point for complex billing disputes and provide hands-on support for high-profile or urgent billing activity during peak periods while partnering extensively with Commercial, Finance, Accounting, Engineering, and Risk & Compliance teams to resolve issues * Process Improvement & AI Integration: Drive automation, simplification, and process redesign initiatives, explicitly identifying AI opportunities and seamlessly integrating them to increase operational scalability and re-allocate team capacity toward complex, high-impact billing projects. * Compliance & Audit Management: Ensure stringent compliance with internal controls, SOX requirements, and data privacy policies, acting as a steward of financial data across standard and AI-enabled workflows and supporting audits and walkthroughs by preparing documentation, explaining processes, and ensuring timely completion of requests * Data Analysis & KPI Reporting: Analyze billing data, operational trends, and variances to identify risks; continuously publish KPI reports and strategic management updates for leadership. * Policy Management & Documentation: Maintain, improve, and enforce billing policies, procedures, and comprehensive documentation to support consistent accuracy and global scale. * Risk Mitigation & Issue Resolution: Use sound judgment to proactively identify and escalate risks early, effectively minimizing impacts on close timelines, customer experience, and financial integrity. * Global Operations Strategy: Operate effectively across a complex global environment, coordinating strategic resource distribution and workflow across multiple time zones and regions. Minimum Qualifications * 5+ years of relevant experience in billing operations, overseeing complex, high-volume processes with an emphasis on accuracy and control. * Proven track record of managing adherence to internal controls, SOX requirements, and compliance standards within a financial environment. * Experience coaching, managing, and developing a high-performing team while fostering a collaborative and inclusive culture. * Strong analytical skills with the ability to confidently leverage data, KPIs, and operational trends to identify risks and guide strategic decisions. * Experience operating effectively within a cross-regional environment, coordinating workflows across diverse geographical areas and time zones. * Demonstrated systems-oriented approach with proficiency in standard billing tools, reporting platforms, and complex operational processes. Preferred Qualifications * Proven capability to identify, test, and lead the adoption of AI tools or automation initiatives within financial operations, ensuring transparent ROI. * Advanced stakeholder management and communication skills to partner cross-functionally and effectively resolve non-standard billing disputes. * A strong process-improvement mindset with a documented history of simplifying workflows and increasing operational scalability. * Exceptional judgment and accountability when serving as an escalation point for high-profile, urgent, or highly complex billing scenarios.  Benefits and Perks 🌍 Flexibility & time off Generous vacation time, your birthday off, paid volunteer days, and our annual company-wide recharge week where the whole team takes time to reset. 🧠 Health & wellbeing Your wellbeing matters to us. We offer private health & dental insurance, company-paid therapy through SpringHealth, a Headspace subscription, and an Employee Assistance Program including 24/7 GP access and legal advice, alongside income protection and life assurance. 📈 Growth & development We invest in your career with Development Dollars, leadership development opportunities, and thousands of on-demand learning resources. ✨ Extra perks Additional benefits include pension contributions, discounted gym membership, Bike2Work and season ticket loans, Employee Resource Groups, regular social events and Thursday happy hours, plus free lunch in the office twice per week. Work Environment & Flexibility At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations. Inclusion We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves. If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.