Engineering Manager, SSCS: Supply Chain

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. AN OVERVIEW OF THIS ROLE As the Engineering Manager, GitLab Delivery - Operate, you’ll guide a globally distributed team focused on making it easier for customers to deploy, upgrade, and run GitLab reliably in their own infrastructure. You’ll help shape the systems and tooling that support environments ranging from single-node virtual machines to large Kubernetes clusters, with a focus on reliability, operational simplicity, upgrade velocity, and zero-downtime capabilities across GitLab.com, GitLab Dedicated, and self-managed deployments. In this role, you’ll partner closely with a Product Manager and work across Infrastructure Platforms to connect customer needs and business goals with practical engineering choices. This is a hands-on leadership opportunity for someone who wants to support a high-performing team while influencing how GitLab is delivered at scale. In your first year, you’ll help the team deliver better deployment and upgrade experiences, guide technical direction in areas like Kubernetes Operators, Helm charts, and cloud-native deployment architectures, and contribute to incident management to help support the availability of GitLab.com. WHAT YOU’LL DO * Guide a globally distributed engineering team and create an environment where team members can do strong work and grow in an all-remote, asynchronous setting. * Hire onboard, and develop team members who align with GitLab’s values and contribute to an outcome-focused engineering organization. * Manage and improve agile, asynchronous workflows so the team can deliver deployment tooling and services iteratively and reliably. * Partner with Product Management and engineering peers across Infrastructure Platforms to align team priorities with customer needs and business goals. * Own the reliability, upgrade experience, and operational simplicity of GitLab deployments across self-managed environments, GitLab.com, and GitLab Dedicated. * Improve deployment patterns, observability, zero-downtime capabilities, and upgrade orchestration for customers running GitLab on their own infrastructure. * Apply technical judgment in areas such as Kubernetes Operators, Helm charts, and stateful application delivery to guide choices and unblock the team. * Participate in incident management and work with reliability and development teams to help maintain the availability of GitLab.com. WHAT YOU’LL BRING * Experience guiding deployment tooling, platform engineering, or site reliability engineering teams that operate at meaningful scale. * Strong technical knowledge of Kubernetes Operators, Helm charts for stateful applications, and upgrade orchestration patterns. * Familiarity with cloud-native deployment architectures, database lifecycle management, schema migrations, and zero-downtime upgrade strategies. * Experience working on enterprise-scale or consumer-scale platforms, ideally in a product-focused software environment. * Ability to investigate complex deployment and operational issues and explain tradeoffs clearly to both technical and non-technical stakeholders. * Experience building high-performing, distributed teams and supporting team members in an asynchronous, all-remote environment. * Effective cross-functional skills across functions such as Infrastructure, Support, and Customer Success to improve customer outcomes. * Openness to diverse paths into the role, including transferable skills, formal computer science education, or equivalent practical experience, along with interest in open source and developer tools. ABOUT THE TEAM The GitLab Delivery - Operate team is part of the Infrastructure Platforms department, which enables how GitLab operates, scales, and is delivered across GitLab.com, GitLab Dedicated, and self-managed offerings. We are a globally distributed team that owns deployment tooling and operational patterns to help customers run GitLab reliably on infrastructure ranging from virtual machines to Kubernetes clusters. We work asynchronously across regions and work closely with other Infrastructure teams, along with Support and Customer Success, to turn lessons from operating GitLab at scale into product and tooling improvements that benefit customers across all deployment models. HOW GITLAB SUPPORTS FULL-TIME EMPLOYEES * Benefits to support your health, finances, and well-being * Flexible Paid Time Off  * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and Development Fund * Parental Leave  Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. ---------------------------------------------------------------------------------------------------------------------------------- Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.   Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. AN OVERVIEW OF THIS ROLE As an Engineering Manager, Observability, Monitoring, and Integrations (Monetization), you'll manage a team focused on observability, reliability, and secure cross-system integrations across GitLab's Monetization area. This is a people-first management role where you'll hire and develop the team, guide technical direction, and help shape an AI-native approach to detecting anomalies and improving performance in business-critical workflows. You'll work closely with product, design, sales, go-to-market, finance, information technology, and support engineering to turn business needs into reliable customer experiences. In your first year, you'll stand up the team, establish operating rhythms and incident response practices, and improve the reliability, availability, and data quality of fulfillment systems that directly affect revenue and the customer experience. Some examples of our projects:  * Improving the reliability and availability of Fulfillment infrastructure and customer-facing buyer journeys * Making foundational improvements to the architecture and data models of Fulfillment systems * Delivering high-impact changes across pricing, billing, provisioning, subscriptions, and usage-related experiences WHAT YOU’LL DO * Architect end-to-end telemetry and observability across CustomersDot, Salesforce, and Zuora to enable real-time monitoring and faster issue resolution across purchasing and provisioning flows. * Implement automated billing anomaly detection to identify event drops, abuse spikes, and transactional discrepancies that affect reconciliation and financial integrity. * Define the integration strategy between customer-facing monetization services and enterprise applications, including Salesforce and Workato, with a focus on durable API contracts and reliable financial workflows. * Drive an AI-native engineering approach that uses machine learning and AI-enabled tooling to surface anomalies, improve infrastructure operations, and inform delivery planning. * Hire and grow a high-performing team, setting expectations for ownership, quality, and collaboration from the ground up. * Guide architecture and implementation discussions, helping the team make sound tradeoffs across reliability, availability, data model quality, and developer experience. * Partner with cross-functional stakeholders across engineering, product, finance, customer service, and go-to-market teams to coordinate changes in revenue-impacting systems with care and clarity. * Establish incident management practices, rollout safeguards, and operational standards for systems handling customer-facing and financially critical workflows. WHAT YOU’LL BRING * Experience managing product, platform, or development teams and building values-aligned environments where team members can grow and deliver meaningful results. * Strong technical judgment across architecture, system design, and pragmatic delivery for complex integrations and business-critical workflows. * Experience working on purchasing, billing, provisioning, subscription, commerce, or other revenue-impacting systems. * Knowledge of observability-first architectures, including tools such as Prometheus, Grafana, and modern incident management tooling. * Experience defining service level indicators and targets, writing runbooks, and coordinating incident management in operationally rigorous environments. * Strong collaboration and written communication skills in asynchronous, handbook-first teams that work across engineering, product, finance, customer service, and go-to-market functions. * Ability to translate complex technical and product issues into clear, actionable language for both technical and non-technical audiences. * Sound judgment when handling confidential or financial information, customer-facing incidents, and changes that can affect revenue, with openness to transferable experience from related domains. ABOUT THE TEAM The Fulfillment team builds and operates the infrastructure behind GitLab's purchasing workflows, and we partner closely with sales, finance, information technology, and support to deliver secure, reliable buyer experiences. Within the broader Monetization section, we focus on the systems and integrations that connect billing, provisioning, subscriptions, and usage across multiple platforms. We work asynchronously across regions with a strong emphasis on planning, retrospectives, operational ownership, and safe rollouts. For more on how we work, see the Fulfillment Sub-department Handbook. HOW GITLAB SUPPORTS FULL-TIME EMPLOYEES * Benefits to support your health, finances, and well-being * Flexible Paid Time Off  * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and Development Fund * Parental Leave  Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. ---------------------------------------------------------------------------------------------------------------------------------- Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.   Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.