Resilience Operations Lead

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us [https://www.youtube.com/watch?v=OuZIb5zszQI] as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. BACKEND ENGINEER, PLATFORM INTEGRATIONS (MONETIZATION) AN OVERVIEW OF THIS ROLE As a Backend Engineer on the Monetization Platform Integrations team, you'll design, build, and maintain integrations between CustomersDot and Monetization services and GitLab's enterprise applications, including Salesforce, Workato, and Zuora. You'll own robust application programming interface (API) contracts, protect data integrity across systems, and build resilient cross-platform workflows that support how customers buy, provision, and renew GitLab. Because these integrations move financial and subscription data between systems, you'll maintain a high bar for reliability, observability, and careful rollout. You'll work closely with the monitoring and anomaly detection side of the team so every integration is observable and the team can catch failures early. We're hiring for this role at the Software Engineer and Senior Software Engineer levels. WHAT YOU’LL DO * Design, build, and maintain integrations between CustomersDot, Monetization services, and enterprise applications such as Salesforce, Workato, and Zuora. * Define and evolve representational state transfer (REST) and GraphQL API contracts, including versioning and backward compatibility. * Build and monitor observable, fault-tolerant integration workflows, tracking failure rates, retry success, and data-integrity incidents. * Ensure data integrity and consistency across integrated financial and subscription systems. * Review merge requests from other Monetization engineers and offer clear, constructive feedback. * Work with Product, Finance, IT, Sales, and Support to translate cross-system needs into reliable integrations. * Own projects from proposal and discussion through delivery, rollout, and production monitoring. WHAT YOU’LL BRING * Professional experience working with Ruby on Rails. * Experience integrating with third-party or enterprise APIs, including billing, customer relationship management, or automation platforms. * Strong API design skills, including REST, GraphQL, contracts, versioning, and backward compatibility. * Familiarity with event-driven patterns such as webhooks and message-based streaming. * Familiarity with PostgreSQL or similar relational databases and data integrity and governance concepts in production environments. * Systems thinking and experience owning projects from concept through production, including proposal, execution, and monitoring. * Ability to communicate clearly about complex technical, architectural, and organizational problems in a remote, largely asynchronous environment. * Alignment with GitLab's values; familiarity with NATS JetStream or subscription management or billing systems, such as Zuora or Salesforce, is a plus. ABOUT THE TEAM GitLab's Monetization section is a cross-functional group that partners with Sales, Finance, IT, and Support to deliver secure and reliable purchasing, billing, provisioning, and utilization workflows. The Monetization section includes the Purchase, Subscription Lifecycle, Billing Engine, Platform and Infrastructure, Observability, Monitoring, and Integrations, and Compliance teams. This role is on the Monetization Platform Integrations team and reports to the Engineering Manager, Observability, Monitoring, and Integrations. We work asynchronously, with regular planning and retrospectives and a high bar for operational ownership across deployments, incident management, testing, and rollout safety. HOW GITLAB SUPPORTS FULL-TIME EMPLOYEES * Benefits to support your health, finances, and well-being [https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/] * Flexible Paid Time Off  [https://handbook.gitlab.com/handbook/people-group/time-off-and-absence/time-off-types/#flexible-paid-time-off-pto] * Team Member Resource Groups [https://handbook.gitlab.com/handbook/company/culture/inclusion/tmrg-tmag/] * Equity Compensation & Employee Stock Purchase Plan [https://handbook.gitlab.com/handbook/total-rewards/stock-options/] * Growth and Development Fund [https://handbook.gitlab.com/handbook/people-group/learning-and-development/growth-and-development/] * Parental Leave [https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#parental-leave]  Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups [https://about.gitlab.com/company/culture/inclusion/#examples-of-select-underrepresented-groups] are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. ---------------------------------------------------------------------------------------------------------------------------------- Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.   Privacy Policy: Please review our Recruitment Privacy Policy. [https://handbook.gitlab.com/handbook/hiring/candidate-faq/recruitment-privacy-policy/] Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy [https://about.gitlab.com/handbook/people-policies/inc-usa/#equal-employment-opportunity-policy] and EEO is the Law [https://about.gitlab.com/handbook/labor-and-employment-notices/#eeoc-us-equal-employment-opportunity-commission-notices]. If you have a disability or special need that requires accommodation [https://about.gitlab.com/handbook/people-policies/inc-usa/#reasonable-accommodation], please let us know during the recruiting process [https://about.gitlab.com/handbook/hiring/interviewing/#adjustments-to-our-interview-process].

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands. ABOUT THE ROLE Technical Customer Support is our customers’ “hotline.” This is a department that has revolutionized the way we think about technical support. They face the challenging reality of one-on-one support and leave our customers with a positive impression, providing invaluable feedback to developers and testers. We are now looking for Virtualization Backup Engineer. WHAT YOU’LL DO * Performing troubleshooting and analysis, including log file investigation * Acting as a technical focal point in relationships to fellow IT Professionals * Taking ownership of the customer problem or issue from the beginning of a support case through resolution, troubleshooting on our end (in Veeam) as well as in 3rd party components from Microsoft and Vmware, checking if the issue is known or unknown if it’s a defect if it’s caused by misconfiguration, correcting it as break/fix scenario and educating the customer by explaining for the process and interaction works * Documenting of all customer interactions accurately and within SLA in our CRM tool WHAT YOU’LL BRING * Fluent English (reading/writing/speaking) * Advanced user or administrative level with the following areas: Windows Server 2016 / 2019 / 2022 / 2025, Windows 10 / 11 * Practical knowledge of TCP/IP (OS, firewalls configuration) and networking configuration/troubleshooting (NAT, ports, DHCP, DNS) * As a plus, UNIX and/or Linux knowledge, VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, DataBase engines (SQL/Oracle) * Ability to quickly learn, understand and explain technical information * Ability and desire to take ownership of client issues through resolution * Excellent time management skills * Ability to work in a fast-paced environment WHAT YOU’LL GET  * 18 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares * Private medical coverage for you and up to four dependents * Life, accident, and disability insurance with enhanced coverage * Annual flexible wellbeing allowance for physical and mental wellness * Free confidential counselling and coaching via Employee Assistance Program (EAP), including legal and financial advice * Meal, fuel, and transportation benefits based on work arrangement * Daycare reimbursement and safe cab facility for eligible employees * Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning   #LI-SK1 Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential. Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice [https://www.veeam.com/legal/recruiting-privacy-notice.html], which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.  By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.