Technical Account Manager

MEET DEEPL DeepL is a global AI product and research company focused on building secure, intelligent solutions to complex business problems. Over 200,000 business customers and millions of individuals across 228 global markets today trust DeepL's Language AI platform for human-like translation, improved writing and real-time voice translation. Founded in 2017 by CEO Jaroslaw “Jarek” Kutylowski, DeepL now has around 1,000 passionate employees and is supported by world-renowned investors including Benchmark, IVP, and Index Ventures. Our goal is to become the global leader in trusted, intelligent AI technology, building products that drive better communication, foster connections, and create a meaningful impact. To achieve this, we need talented people like you to join our journey. If you’re ready to shape the future of AI and grow your career in a fast-moving, purpose-driven environment, DeepL is your next destination. WHAT SETS US APART What sets us apart is our blend of cutting-edge AI technology, meaningful work, and a culture where people truly thrive. We’re a team of innovators, researchers, and creators driven by a shared purpose to unlock human potential by making work simpler, smarter, and more connected. When we share what it’s like to work at DeepL, the reactions are overwhelmingly positive. This might be because of our technology that helps millions of people and businesses communicate and work better every day, or because of the trust, curiosity, and care that shape our culture. What we know for sure is this: being part of DeepL means joining a team dedicated to innovation, growth, and well-being. Discover more about life at DeepL onLinkedIn,Instagram, and our Blog. MEET THE TEAM BEHIND THIS JOURNEY At DeepL, we're on an exciting adventure to expand our operations to match our ambitious growth plans. At the heart of this journey is our Customer Team, dedicated to ensuring our clients achieve maximum value from DeepL's Language AI platform. Our mission is clear: to build and develop high-performing customer-focused teams that embody DeepL's innovative spirit and commitment to excellence. As a member of our Customer Team, you will play a central role in supporting our clients' success and expanding our relationships with them. Working in close partnership with Sales, Product, and Engineering teams, you will collaborate to deliver tailored solutions that genuinely meet our customers' technical needs. About this opportunity We're looking for a Technical Solutions Manager to serve as a critical bridge between our customers and our product capabilities. In this role, you'll work directly with enterprise customers to understand their technical requirements, guide solution design, and ensure successful implementation and adoption of DeepL's products. Your responsibilities * Own the technical customer relationship: Serve as the primary technical point of contact for enterprise customers, building trust and ensuring their technical needs are met throughout their journey with DeepL * Guide solution design: Work with customers to understand their technical environment and requirements, then design and recommend appropriate DeepL integration approaches and architectures * Support successful implementation: Guide customers through technical onboarding, integration, and deployment, troubleshooting issues and ensuring smooth go-lives * Drive adoption and value: Proactively identify opportunities to expand usage and ensure customers are leveraging DeepL's full capabilities to achieve their goals * Collaborate cross-functionally: Work closely with Sales, Customer Success, Product, and Engineering teams to advocate for customer needs and contribute to product improvement * Create technical resources: Develop documentation, guides, and best practices that help customers get the most from their DeepL implementation * Monitor and improve: Track customer health metrics, proactively identify risks, and take action to maintain high satisfaction and retention Qualities we look for We know that confidence gaps and imposter syndrome can sometimes hold people back from applying. If you're excited about this role and feel you have most of what we're looking for, we'd genuinely love to hear from you — even if you don't tick every box. * Technical expertise: Strong technical background with experience in software integration, APIs, and enterprise technology environments * Customer-facing experience: Proven track record in technical account management, solutions engineering, or a similar customer-facing technical role * Problem-solving skills: Ability to diagnose complex technical issues and develop creative, effective solutions * Communication skills: Excellent ability to explain technical concepts to both technical and non-technical audiences * Collaborative mindset: Comfortable working across teams and functions to drive customer success * Adaptability: Comfortable in a fast-paced, evolving environment where priorities can shift quickly WHAT WE OFFER * Diverse and internationally distributed team: joining our team means becoming part of a large, global community with people of more than 90 nationalities. We're more than just colleagues; we're a group of professionals with a shared mission to connect diverse cultures. Our global presence is growing–we've doubled in size nearly every year, with our employees based in the UK, Germany, the Netherlands, Poland, the US, and Japan, and we continue to expand our network. * Open communication, regular feedback: as a language-focused company, we value the importance of clear, honest communication. We value smooth collaboration, direct and actionable feedback, and believe that leading with empathy and growth mindset makes us better together. * Hybrid work, flexible hours: we offer a hybrid work schedule, with team members coming into the office twice a week. This allows you to engage directly with your team and experience the unique energy of our workspace, while still enjoying the flexibility and comfort of working from home. With flexible working hours and trust in your productivity, we are in sync with your team's general locations and time zones to foster effective and seamless collaboration. * Virtual Shares - An ownership mindset in every role. We believe everyone should share in our success, and that's why every employee receives Virtual Shares, linking your contribution directly to DeepL's growth and rewarding you with a stake in our future. * Regular in-person team events: we bond over vibrant events that are as unique as our team, from local team and business unit gatherings, to new-joiner onboardings, to company-wide events that bring us all together–literally. * Monthly full-day hacking sessions: every month, we have Hack Fridays, where you can spend your time diving into a project you're passionate about and get the opportunity to work with other teams–we value your initiatives, impact, and creativity. * 30 days of annual leave: we value your peace of mind. With 30 days off (excluding public holidays) and access to mental health resources, we make sure you're as strong mentally as you are professionally. * Competitive benefits: just as our team spans the globe, so does our benefits package. We've crafted it to reflect the diversity of our team and tailored it to align with your unique location, to ensure you feel supported every step of the way. If this role and our mission resonate with you, but you're hesitant because you don't check all the boxes, don't let that hold you back. At DeepL, it's all about the value you bring and the growth we can foster together. Go ahead, apply—let's discover your potential together. We can't wait to meet you! #LI-TB1 WE ARE AN EQUAL OPPORTUNITY EMPLOYER You are welcome at DeepL for who you are - we appreciate authenticity here. Our product is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all succeed, contribute, and think forward! So bring us your personal experience, your perspectives, and your background. It’s in our diversity that we will find the power to break down language barriers in the world.

At a glance: * Location: Austin or Pasadena * In-office expectation: 2+ days per week * Employment type: Permanent * Salary: $75,000-$90,000 Base + OTE * Why this role exists: To ensure new customers achieve value from their Redgate solutions as quickly as possible — delivering an exceptional onboarding experience, removing blockers, and driving adoption through close partnership with business and technical stakeholders. Redgate Software Redgate brings together people who want to do their best work in an environment built on trust, accountability, and collaboration. We build solutions that help data professionals securely manage the data and databases that their organisations depend on — creating ingeniously simple software that tackles complex database management challenges across the DevOps lifecycle. This is a space that's only becoming more critical as systems scale, data regulations increase, and AI adoption accelerates. AI at Redgate By 2028, Redgate will operate as an expert-plus-agent company — domain experts amplified by AI, delivering customer value at a pace our peers can't match. AI handles the heavy lifting. Our people control the judgement. Everyone at Redgate works with Claude, giving you access to the best AI tools from day one Why join our Customer Success team? * Play a pivotal role in shaping the first experience customers have with Redgate — your work directly influences adoption, satisfaction, and long-term value. * Act as a trusted advisor across both business and technical stakeholders, building deep partnerships that go beyond the initial onboarding period. * Work at the intersection of commercial and technical teams, with real visibility and impact across the business. Core Responsibilities * Deliver an exceptional onboarding and implementation experience that drives adoption of Redgate solutions and ensures customers achieve their intended return on investment. * Build strong partnerships with business and technical stakeholders, demonstrating knowledge and expertise across Redgate's solution areas. * Own and co-manage Onboarding Plans, tracking progress against agreed milestones and KPIs in our CRM systems. * Work closely with internal technical teams to remove blockers, resolve issues, and deliver implementation best practice. * Coordinate with Redgate Professional Services and Premium Support where required, as per customer contracts. * Lead customer meetings — both face to face and virtual — acting as a trusted ambassador for Redgate at all times. What makes you a great fit * Customer-centric by nature — genuinely passionate about helping customers get value from software solutions. * Emotionally intelligent, with strong empathy for both customers and colleagues. * Experienced in a similar role — Onboarding Manager, Customer Success Manager, Account Manager, or equivalent — ideally within software or a software-related industry. * Able to build strong relationships, influence stakeholders, and drive consensus internally and externally. * Comfortable navigating ambiguity and managing change with a project management mindset focused on time-to-value. * Commercially minded and results driven, with strong business acumen and analytical skills. * Familiarity with Database Tooling — including Database DevOps, Automation, Security and Compliance, or Monitoring — is a bonus, but not essential. What's in it for you * A great benefits package, including generous leave, private healthcare, and pension. * Company Bonus Scheme * Strong commitment to your learning and career development through training, mentoring, and growth opportunities. * The chance to make a direct and visible impact on customer outcomes and Redgate's commercial success. What happens next? * Your application will be reviewed by a person — we don't use AI or automated tools to assess applications. Every profile is read by one of our Talent Partners. * You'll hear back within a few days — whether it's a next step or a no, we aim to respond promptly so you're not left wondering. * Our interview process is straightforward and consistent — you'll find more detail on our typical hiring process below, so you know what's coming and why. Belonging at Redgate We believe that people do their best work in an environment built on respect, fairness, and trust — and that diverse perspectives lead to better outcomes. Redgate is an equal opportunity employer, and we make hiring decisions based on skill, potential, and alignment with our values. You can read more about how we approach belonging and inclusion at Redgate on our Belonging at Redgate Page.