Head of Technical Account Management - AMER

FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.   COMMERCIAL We're partnering with global brands and the most influential and renowned boutique curators to bring our customers an unrivalled range of fashion to empower their individuality. We’re relationship builders, we’re solution finders and we’re analysts. We work with all areas of the FARFETCH business to improve our social and environmental impact while delivering business success. We want to empower our consumers to buy better, improve our operational footprint, and explore new business models that improve our impact.   LONDON Our office is located in Old Street, London's tech hub. Our open-plan space is ideal for collaborative working. When you're not doing what's never been done, you can enjoy a team lunch on our large outdoor terrace, or join a yoga class in our dedicated studio.   THE ROLE The Head of Business Development is responsible for leading business development across Brands and Boutiques for the EMEA region, with dotted line accountability from Americas and APAC regions. The Head of BD will own the pipeline of brand and boutique signings and be responsible for setting targets and driving the team to deliver against new business opportunities. Concurrently, the Head of BD will also oversee expansions and terminations within the existing partner portfolio.    The role will require thought leadership on new commercial & operational models that best fit partner needs and reflect changes in the competitive landscape; a strong and detailed grasp on the specifics of FARFETCH’s legal and financial setup; and close collaboration with Integrations (PI) on partner technical needs, and Merchandising on pipeline prioritisation. Finally, the Head of BD should also oversee the transition from new partner signing into ongoing partner management once handed over to Brand Management, Account Management, and Partner Success/Service teams.

About Aiviq Aiviq is a fintech software company transforming how asset managers globally process, analyze, and leverage their data. Our platform powers critical business processes for leading financial institutions worldwide – spanning master data management, data attribution, rebate management, and data governance – helping them drive efficiency and growth. We are in an exciting phase of North American expansion, and this role sits at the heart of that. Position Overview The Sales Director will be an early and high-impact member of Aiviq’s North America team, working directly alongside the Head of North America to identify, engage, and progress strategic client opportunities across the asset management vertical. This is a hands-on commercial role with significant exposure across the full sales lifecycle – from prospecting and discovery through to solution scoping, contractual support, and account management. This is explicitly a role with a growth trajectory. We are looking for a candidate who is ambitious, commercially curious, and eager to develop into a more senior commercial position as Aiviq’s North America business scales. You will not be managed from a distance – you will be in the room, on the calls, and building the muscle to take on more over time. Core Responsibilities Pipeline & Business Development * Research and identify target accounts within the asset management vertical, including institutional managers, wealth platforms, and fund administrators * Lead outbound prospecting via direct outreach, LinkedIn, industry events, and referral networks * Qualify inbound and outbound leads, managing early-stage discovery conversations with relevant buyer stakeholders (CDOs, COOs, Heads of Distribution, Client Analytics) * Maintain and manage CRM pipeline with accurate activity tracking, forecasting, and follow-through Sales Cycle Support * Support the Head of North America across active sales pursuits – including preparation of pitch materials, business cases, solution overviews, and tailored presentations * Participate in and contribute to client discovery sessions and solution scoping workshops * Help coordinate proof-of-concept (PoC) engagements and internal stakeholder alignment across product and technical teams * Assist with the preparation and review of proposals, statements of work, and commercial terms, including support for legal and contractual negotiation processes Account Management Support * Support ongoing relationships with existing Aiviq clients in North America, including regular check-ins, renewal coordination, and identification of expansion opportunities * Act as a point of contact for day-to-day client queries, coordinating responses across internal teams (Product, Engineering, Client Success) * Assist in tracking client health, usage, and satisfaction signals to flag risks and opportunities early * Contribute to account planning and QBR (Quarterly Business Review) preparation for key accounts Market & Platform Knowledge * Develop a strong working knowledge of Aiviq’s software platform – including its data management, attribution, rebate, and governance modules – to credibly represent the product in client conversations * Map client use cases to specific Aiviq capabilities; understand where the platform adds most value and where gaps exist * Track industry trends, regulatory developments, and competitive dynamics in the asset management data and software space * Contribute to the internal feedback loop between client conversations and the Aiviq product roadmap Your Qualifications Experience & Background * 5-10 years of experience in a commercial, sales, or client-facing role – ideally within a B2B software, SaaS, or fintech environment * Financial services and investment management expertise required, experience with client data a plus * Familiarity with enterprise software sales cycles, including multi-stakeholder environments, is advantageous * Experience with CRM tools (Salesforce or equivalent) and a comfort with pipeline management Software & Technical Aptitude * Genuine interest in software and data platforms – you do not need to be a developer, but you should be comfortable learning how a complex enterprise product works and speaking to it confidently * Exposure to or curiosity about data management concepts (master data, data pipelines, APIs, cloud platforms such as Snowflake) is a plus * Comfortable preparing and delivering clear, well-structured presentations and written materials Commercial & Interpersonal Skills * Strong written and verbal communication – able to articulate value clearly to a range of audiences * Organized and detail-oriented, with the ability to manage multiple workstreams simultaneously * Collaborative and proactive – you take initiative and follow through * Comfortable in a startup environment where priorities can shift and autonomy is expected Your Path to Growth This role is designed to grow with you. As Aiviq’s North America presence expands, we expect this position to evolve – and we are actively looking for a candidate who wants to grow into a more senior commercial role over time. A clear development pathway is built into this position: BDR → Commercial Foundation: In your first 6–12 months: * You will build deep knowledge of Aiviq’s platform, client base, and North America go-to-market motion. You will be running your own pipeline, owning prospecting, and supporting live deals from discovery through close. Account Executive / Commercial Lead: In year 2 and beyond: * As Aiviq’s North America client base grows, high performers in this role will have the opportunity to move into full ownership of deal cycles, strategic accounts, and eventually team leadership. We will support your development with structured onboarding, direct mentorship from senior leadership, exposure to every part of the business, and a genuine commitment to promoting from within. What We Offer * An early and high-visibility seat in a fast-growing fintech expanding its North America footprint * Direct mentorship and day-to-day collaboration with senior Aiviq leadership * Genuine career progression – a built-in path from BDR to senior commercial roles * Exposure to the full commercial lifecycle including sales, account management, contractual negotiation, and product feedback * Competitive base salary with performance-linked incentives * Hybrid working model with flexibility and genuine work-life balance * Professional development budget and support Aiviq is an equal opportunity employer and values diversity in our workforce. This role will be based in the United States to support the build-out of our North America team. We operate as a hybrid team with frequent remote working and broader flexible working options available.