Regional Operations Manager

ABOUT CARVANA At Carvana, we sell cars—but we’re not car salesmen. Our promise is simple: we won’t sell a car to a customer that we wouldn’t sell to our own mom. Period. That’s why every vehicle goes through Carvana’s process, where it’s inspected, perfected, and prepared to meet our high standards before it ever reaches you. And now, we’re bringing those same values to our new car dealerships—delivering quality, trust, and care you’d be proud to share with Mom. We strive to provide only the highest quality vehicles to our customers in our mission to deliver a no-hassle, better car buying experience. We are actively looking for passionate and talented individuals who can help us deliver on that promise. ABOUT THE ROLE The Regional Senior Manager, Dealership Operations leads Carvana’s fixed operations performance across multiple service centers in the East region. This leader owns regional P&L, throughput, labor efficiency, parts performance, and customer experience. They are accountable for consistent execution and results across every location. This is a multi-site leadership role focused on building capable site leaders, standardizing how the network operates, and balancing capacity against demand from site to site. WHAT YOU’LL BE DOING * Own regional P&L — revenue, labor efficiency, gross profit, and customer experience across all sites in the region. * Manage and develop store level GMs (typically 3–4 sites); hold each site leader accountable to targets and grow their capability. * Review site and regional KPIs and drive action plans where sites are off target; identify underperforming sites early and close the gaps. * Ensure consistent SOP execution across all sites and partner with the Implementation & Training team on rollout of new processes and tools. * Balance capacity against demand across sites, coordinating with centralized teams so volume and repair mix match each site’s capacity. * Resolve cross-site issues and partner with central functions on behalf of the region. * Run the regional operating cadence: weekly action planning, weekly targets reviews, and the monthly forecast & actuals review. * Maintain alignment with OEM (particularly Stellantis) warranty, recall, and CSI programs, and uphold safety and compliance standards across all sites. * Represent regional performance, risks, and investment needs to corporate leadership. WHAT YOU SHOULD HAVE * 7+ years of leadership experience in Fixed Operations, including multi-site or regional responsibility; Stellantis experience strongly preferred. * Proven track record managing P&L across multiple locations and exceeding OEM CSI, gross profit, and operational goals. * Demonstrated success developing and managing site-level leaders. * Strong knowledge of Stellantis systems (DealerConnect, wiADVISOR, STAR Parts, Mopar standards) strongly preferred. * Strong business acumen with the ability to manage regional P&L, budgets, and forecasts. * Exceptional leadership and communication skills, with the ability to drive results through others. * Willingness to travel regularly between sites within the region. WHAT WE’LL OFFER IN RETURN * Full-Time Position with a competitive salary * Medical, Dental, and Vision benefits * 401K with company match * A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more * A great wellness program to keep you healthy and happy, both physically and mentally * Access to opportunities to expand your skillset and share your knowledge with others across the organization * A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development * A seat in one of the fastest-growing companies in the country OTHER REQUIREMENTS To be able to do your job at Carvana, there are some basic requirements we want to share with you. * Must be able to read, write, speak and understand English * Must be at least 18 years of age * Must have a valid driver’s license * A clean driving record with no more than two moving violations or DUI’s in the last three years * The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions * Will be required to use personal protective equipment to prevent exposure to hazardous materials * May be requested to work overtime and weekends for special programs and events * Regular travel between service centers within the region * Lift up to 40 pounds frequently * Walk up to three miles each day Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. LEGAL STUFF Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service management to the Airbnb community as a Regional Operations Manager. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service through coaching and upleveling their team. This is a full time position based in Ireland. The Difference You will Make: The Regional Operations Manager supports one or more internal CS services. The Regional Operations Manager is an operational leadership role that requires substantial experience in customer service and team management. Regional Operations Managers oversee teams of approximately 4-8 people managers who each manage teams of 8-15 support agents. ROMs should have the ability to guide and uplevel their team members, demonstrating top-level coaching skills and operations management knowledge. Strong organizational skills and the ability to balance real-time and planned work are also required. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality.  A Typical Day:  Oversee a strong operational environment for your teams and ensure high quality support for the community from your team * Manage the team execution of complex, sensitive, and/or urgent issues that might pose a significant risk to our brand or community, including acting as the highest escalation point for case consults and high level escalations from other stakeholders * Meet with your direct reports regularly to review their work and provide high quality, behavior-based coaching; must be able to create a performance development strategy/plan for your service(s). * Provide best practices guidelines to your team on how to handle cases and situations, and ensure that ways of working are documented and followed. * Ensure that the team is consistently staffed appropriately and that staff complete onboarding and ongoing trainings. * For cases that involve internal stakeholders, guide your team to take proper action to case closure and in rare cases, support with in-the-weeds case handling. * Collaborate with Capacity Planning & WFP on setting minimum headcount, ensuring adequate coverage, contingency planning impacts of changes, and advocating for staffing needs vs. volume/work Drive performance at the team manager, regional, and service level * Ensure individual team members are held accountable to performance goals in a fair and equitable manner by setting clear expectations, following-up individually, and coaching team members positively to develop and improve their skills in a tailored way * Manage both team manager and regional performance, including identifying trends in performance, providing corrective actions and positive overall feedback, and writing year end reviews and improvement plans * Ability to set and articulate the vision and focus for the quarter; deliver that vision and focus through all hands-type meetings * Share input and recommendations about service target setting. * Provide oversight on the overall service performance and contribute to reporting on trends and providing a holistic picture of the service to the Delivery Director Build and nurture an engaged and diverse team * Own and manage end-to-end people strategy and operations within your team to foster a high performing and sustainable team environment. This includes hiring, driving onboarding, talent development, and people engagement/wellness/morale * Enable team and individual professional success through supporting and challenging your team to meet and exceed expectations with clear goals/expectations, feedback, one-on-ones, and coaching * Support team in professional development within team by finding and creating development opportunities and leveraging company-wide resources to regularly drive development within your team. * Keep up with day-to-day management duties such as time off approvals, team and one-on-one meetings, and managing Talent-related issues * Maintain a culture of openness, transparency and accountability allowing our teams to deliver their best work while being themselves  * Demonstrate strong leadership on important issues including Diversity & Belonging, Allyship, Ethics, Compliance and maintaining high standards of service to the company Support strategic initiatives within Delivery and your service as needed * Lead the team toward the successful execution of company or other strategic changes or goals within your service by cascading updates and changes, communicating new requirements, and providing feedback * Support, as needed, internal Delivery performance & operations improvement projects, in collaboration with the Delivery Excellence team and cross-functional partners * Think critically and constantly evaluate our procedures. Collect feedback from the team to identify opportunities to improve performance and better optimize processes for the team, service, and global community Your Expertise: YOUR BACKGROUND & EXPERIENCE * 8+ years of progressive experience in a customer service or an operations role, with 5 years in a role directly managing staff & the employee lifecycle, ideally managing other managers * Demonstrable experience in driving improved performance of teams as a manager * Experience in the deployment of resources to manage real-time crisis situations, including managing high severity/sensitivity cases and decision-making authority for losses * Experience in data analysis and reporting to identify performance trends, as well as  developing and implementing performance management standards * Experience translating big picture goals and strategy into implementable and concrete actions for your teams, including setting operational or functional targets or performance goals  * Ability to work weekend days, holidays, and on-call required YOUR SKILLS & EXPERTISE * Exceptional leadership and team management skills to manage a team of professionals - comfort with conflict, giving and receiving feedback, and handling employee/Talent issues * Strong communication skills to collaborate with different stakeholders and manage sensitive cases, while remaining calm and poised under pressure * Organized and resourceful; able to juggle and multi-task, with an attention to detail and follow through even in ambiguous situations * In-depth understanding of customer service operations and processes; able to translate that to your team * Strategic thinking and problem-solving abilities to evaluate procedures and identify opportunities for improvement * Ability to cascade with context and lead your team through changes * Exceptional coaching skills, you have high EQ and know how to tailor your feedback & communication style to meet the needs of your coachee or mentee * Cultural competency and a strong commitment to fostering diversity and inclusion within the team * Proficiency in various data analysis and reporting tools to track performance trends (tableau, SQL, Excel, Google Sheets, etc.) Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Ireland Annual Pay Range €96.000—€120.000 EUR