
Alan · Anywhere in Belgium
HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today....
Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare
works today. You wait, until you can’t.
Alan exists to end the wait.
Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop
treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of
willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.
So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and
care into a single, acclaimed user experience.
We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies
of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.
Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across
France, Spain, Belgium, and Canada. And beyond.
Our Pre-Sales team strengthens Alan’s Enterprise and Public sector Sales to better handle the specificities of our largest
customers and we're looking for the next Sales engineer to join it.
capabilities;Participate to RFP submissions and build Alan’s response in collaboration with Sales, Insurance and Product
experts;
Your role will be to lead and coordinate Pre-sales strategy on the most complex deals. You will be at the driver seat, shaping and
scaling this function, bringing both operational excellence and strategic vision within a recently created team and edit the
company to make our Sales teams the most effective of all!
Since we opened our Belgium market in 2020, we have experienced great momentum and traction. We’ve onboarded 1200+ companies, and
delighted 90.000+ members so far. Our local team is growing (so far we went from 0 to 70+ in just over 5 years 🚀).
We now want to take the market by storm and exponentially grow the business to ultimately become the market leader by 2030 in
Belgium. Our pre-sales will ensure we continue to expand in the enterprise and public segments. Being at Alan means joining a team
of talented, committed and passionate colleagues. We move fast, with a lot of ownership, and are proud to tackle big problems!
For this opportunity, we are aiming to hire within the C1-E level range.
At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided
with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.
experience with home office equipment sponsorship, we want you to live where you’re the happiest.
headphones.
partners depending on your country (permanent contracts only).
if the opportunity arises.
dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their
full potential. Learn more about our coaching culture.
If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how
underrepresented, should feel free to apply as it can only bring learnings or success.
If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?
Remember, this is just a guide, not a checklist.
We'll be thrilled to receive your application!
🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.
HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. 🚀 THE CHALLENGE 🚀 Customer Success Specialists (CSS) ensure a smooth onboarding journey to key accounts and provide ongoing support throughout their partnership with Alan. They are accountable for operational excellence and long-term satisfaction of our most strategic accounts and play a critical role as Alan continue expanding Enterprise and Public sector partnerships. We are looking for senior professionals able to scale the role's process and guidelines as we move forward. The goal is to set the standards for our customized approach to onboarding! 👩💻 Helping Our Admins Your primary mission is to ensure operational excellence and an outstanding admin experience across a portfolio of key accounts (5 to 10 accounts per CSS). You'll be the go-to expert for complex admin topics such as affiliations, payroll management, invoicing, and billing—delivering meaningful, proactive, and delightful support while building deep expertise along the way. You will: * Train and onboard admins on Alan's product, workflows, and best practices (remote and occasionally onsite): affiliation lifecycle, payroll management, invoicing, and more * Own admin support end-to-end for your account portfolio: handle requests, investigate issues, coordinate with internal teams, and ensure timely resolution * Manage complex or sensitive conversations with admins (objections, escalations, high-stakes operational topics) with clarity and empathy * Anticipate risks (missing affiliations, payroll edge cases, invoicing issues) and prevent blockers before they impact admins 👷 Building the role in Belgium All CSS actively contribute to improving Alan beyond their day-to-day support work. You'll help shape the function itself—designing processes, playbooks, and ways of working that will scale as we grow. You will: * Identify recurring pain points and propose improvements: documentation, playbooks, tooling, and product feedback (with Product Specialists and relevant crews) * Contribute to team priorities depending on the period: process/tooling projects, knowledge sharing, and occasionally hiring-related work * Report on operations at the company level to ensure visibility on opportunities derived from admin insights * Collaborate closely with Key Account Managers, Pre-Sales, Customer Success Managers, and Operations to remove blockers, coordinate resolutions, and surface product/process improvements 🔍 PROFILE & SKILLS Soft Skills: * Demonstrate strong ownership and autonomy on their missions * Demonstrate growth mindset, challenges positively, learn fast * Demonstrate strong client-facing posture and communicate effectively both internally and with admins. At ease to train small group of several people/go onsite to meet our members * Able to embrace change, have collaborative mindset * Good listening skills, empathy and pedagogic skills. * At ease with complex conversation and/or admin conversations. Hard Skills: * Excellent and structured written & oral communication skills in both Dutch and English❗️ * Excellent problem-solving skills.: able to structure a problem, identify relevant solutions * Great organization skills / Time management skills: is comfortable facing several competing priorities autonomously Experience: * Customer-Facing Experience: Previous experience in BtoB customer-facing roles, such as Customer Success, teaching, or communication. * Autonomous, driven, can organize themselves well (comfortable in our fast-paced environment), missionary * At ease with complex / new topics (experience in complex environments, strong studies…) * [Opportunistic] Exceptional profiles with sales-facing roles experience (e.g. Account executive, Sales) are also part of the scope ⭐ JOIN THE CARE TEAM AS CUSTOMER SUPPORT SPECIALIST! ⭐️ You will thrive at Alan if you: * Have a genuine passion for helping others and find joy in solving member challenges * Master Dutch and English at a full working proficiency level (written and spoken) * Navigate technology with confidence and embrace digital tools * Feel at ease connecting with members across all channels - email, visio call, and phone calls * Bring natural empathy and a calm presence to every interaction * Love taking initiative and turning ideas into action * Thrive in collaborative environments where you can both learn and share knowledge * Bonus: Already understand the Belgian healthcare system (but don't worry if you don't - we're great teachers! 😉) For this opportunity, we are aiming to hire full time and within the B0-C0 level range 🌍 HOW WE WORK * Location: You must be legally eligible to work from Belgium. * Remote work: We offer remote work flexibility, but we value in-person collaboration 🎯 IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES. If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application! 🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info. YOU WANT TO KNOW MORE ABOUT ALAN? 🙌 Perks & Benefits: Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. 🤘A strong culture: People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work
HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. ⭐ YOUR MISSION Our Pre-Sales team strengthens Alan’s Enterprise and Public sector Sales to better handle the specificities of our largest customers and we're looking for the next Sales engineer to join it. Here are the main missions of the team you will join: * Master our platform and support Sales team by enabling them with insights, expertise and the relevant tools; * Listen and understand prospects’ needs and work internally on how Alan can address them best; * Build a thorough understanding of the prospect and assess the level of functional alignment with our offering and capabilities;Participate to RFP submissions and build Alan’s response in collaboration with Sales, Insurance and Product experts; * Join the customer acquisition journey to evangelize our services and products; * Act as voice of the customer feeding Alan’s platform roadmap; * Prepare handover for delightful customers’ onboardings; * Participate to and eventually coordinate the most complex customer onboardings; * Work in close collaboration with your peers in France to insure good practice sharing and build a global playbook. Your role will be to lead and coordinate Pre-sales strategy on the most complex deals. You will be at the driver seat, shaping and scaling this function, bringing both operational excellence and strategic vision within a recently created team and edit the company to make our Sales teams the most effective of all! ⭐ OUR AMBITION IN BELGIUM ⭐ Since we opened our Belgium market in 2020, we have experienced great momentum and traction. We’ve onboarded 1200+ companies, and delighted 90.000+ members so far. Our local team is growing (so far we went from 0 to 70+ in just over 5 years 🚀). We now want to take the market by storm and exponentially grow the business to ultimately become the market leader by 2030 in Belgium. Our pre-sales will ensure we continue to expand in the enterprise and public segments. Being at Alan means joining a team of talented, committed and passionate colleagues. We move fast, with a lot of ownership, and are proud to tackle big problems! ⭐️ YOU WILL BE A GREAT FIT AT ALAN IF ⭐️ * You have at least 4+ years of experience working in a SaaS environment; * Fluent written and verbal communication skills in English * Fluent written and verbal communication skills in Dutch OR French * You are based in Belgium * You are experienced in end-to-end procurement projects (buyer or supplier side) with involvement in RFI’s, RFQ’s and RFP’s; * You master the art of pitching a product with transparency and without overselling its capabilities ; * You quickly get to the root cause of customers concern through active listening and requirements elicitation; * You are assertive and know how to handle objections in a complex environment; * You have the ability to break down complex issues and identify product gaps to define the best product solutions; * You are great at sharing the right insights and context to influence the product we build; * You thrive at high level stakeholders’ management; * You excel at prioritizing tasks while living up to commitments; * You love teamwork and are always eager to learn and grow; It would be even better if you have: * Being fluent in both Dutch AND French is a big plus * Experience in Insurance or Health platforms * Experience in end-to-end procurement projects (buyer or supplier side) with involvement in RFI’s, RFQ’s and RFP’s * Experience in HRIS / Payroll solutions For this opportunity, we are aiming to hire within the C1-E level range. 🙌 PERKS & BENEFITS At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. Therefore, we offer: * Fair rewards. Generous equity packages complement your base salary. * Flexible Office. Amazing office space at our HQ in Brussels, sponsored co-working hubs in Ghent or Antwerp or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest. * All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones. * Flexible vacation policy and flexible working hours. Organize your time as you wish. * Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only). * Transport. You can use your own inspiration based on the Green mobility budget (for Senior level Alaners) * Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises. * Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture. * Parental leave. Extended parental leave for all new parents. IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES. If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application! 🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.
About Infront At Infront, we are committed to fostering an inclusive workplace, recognizing our diverse team as one of our most valuable assets. For 25 years, Infront has been empowering financial market experts to make faster, smarter, compliant decisions. Over time, we have expanded our foundation by bringing together companies with more than 75 years of combined market experience and trust. Our strength lies in market data, delivering reliable, accurate information through a powerful suite of tools, spanning Data Intelligence, Wealth Management solutions, and Trading & Investor solutions, that our users depend on every day. Today, we are one of Europe’s leading providers of market data and financial software, helping professionals navigate markets with confidence and speed. About the Role We are seeking a highly motivated and commercially focused Pre-Sales Specialist to support the growth of our Trading and Investor solutions across UK, Nordics, Germany and Italy. Working as a trusted advisor alongside regional Sales Executives, you will engage with prospective clients throughout the sales cycle, demonstrating how our cloud-based OMS, EMS and FIX connectivity addresses the complex needs of investment managers, asset managers, wealth managers, family offices and institutional investors. This is a quota-carrying role with co-prime responsibility for the achievement of sales targets for the in-scope portfolio management product suite. Success requires a combination of strong business acumen, financial markets knowledge, technical expertise and the ability to articulate business value to both executive and operational stakeholders. As our Pre-Sales Specialist, you will: Partner with Regional Sales Executives to develop account strategies and drive revenue growth across assigned territories. Qualify client business, functional, and technical requirements, contribute to account planning, opportunity strategy, and competitive positioning, and support commercial negotiations through solution expertise and value-based recommendations. Deliver compelling product demonstrations, proof of concepts, solution proposals, and technical validation activities tailored to client business objectives and use cases. Lead discovery workshops to understand client investment processes, portfolio management workflows, and operational challenges. Design and present solution architectures that align client requirements with product capabilities. Act as a subject matter expert for Trading and Investor Solutions, providing product expertise and industry best practices. Build trusted relationships with stakeholders across trading, investments, operations, risk, compliance, and technology functions, including Heads of Trading, Portfolio Managers, Chief Investment Officers, and IT teams, and confidently engage audiences from end users to executive leadership. Articulate the business value, ROI, and operational benefits of proposed solutions while supporting client evaluations and technical validation activities. Collaborate closely with Marketing, Product Management, Engineering, Professional Services, and Customer Success teams, sharing market insights and best practices to support product development and sales success. Travel regularly across the UK, Nordics, Germany, and Italy to support client meetings, workshops, industry events, and internal collaboration. Who you are Proven experience in Pre-Sales, Solutions Consulting, or Solution Engineering supporting trading solutions or financial technology platforms. Strong understanding of trading infrastructure, capital markets, and investment operations. Experience supporting complex, consultative B2B software sales cycles and engaging with senior stakeholders. Excellent presentation, demonstration, and workshop facilitation skills. Ability to analyse business challenges and translate them into effective technology solutions. Commercially minded with experience working toward revenue targets or shared sales objectives. Strong written and verbal communication skills, with the ability to influence both business and technical audiences. Self-motivated and comfortable working across multiple countries, cultures, and stakeholder groups. Knowledge of portfolio management, investment accounting, order management, performance measurement, front-to-back investment platforms, cloud technologies, enterprise SaaS architectures, and RFP/RFI processes is advantageous. Fluent English is essential; Swedish is highly desirable, while German and Italian language skills are a strong advantage. Professional qualifications such as CFA, CAIA, or equivalent are considered a strong advantage. Our Offer Health & wellness: Benefit from wellbeing initiatives tailored to local needs, including access to an employee assistance programme that provides confidential support to employees and their families. Holiday: Enjoy competitive holiday entitlement aligned with local markets, so you can rest and recharge. Pension: Plan for your long-term financial wellbeing through our pension scheme, supported by employer contributions. Remote work: Enjoy the opportunity to work two days a week from home, with flexible working hours where possible. You may also request to work up to four weeks per year from a different location. Learning & development: Support your career progression with access to learning resources, ongoing conversations with your manager, and opportunities to share the knowledge you gain with your team. Culture & impact: Be part of an international team with a startup mindset and play a key role in making a meaningful impact. Our offices: Work from Europe’s leading financial centres and be at the heart of where finance happens. Additional notes *Note: Since your application will be reviewed by an international team, we kindly ask that you submit your CV in English. All candidates selected for employment are subject to pre-employment screening. This process includes professional reference and background checks conducted by our third-party partner, ZINC. These screenings are part of our commitment to ensuring a secure, compliant, and trustworthy workplace.