Senior Team Lead Credit Risk

THIS IS ADYEN Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. TEAM LEAD - HARDWARE PARTNER ENGINEERING  Adyen is seeking a Partner Engineering Manager to build and lead our Hardware Partner Engineering function. This is a hands-on player-coach role: you'll manage a small team of Partner Engineers while personally owning the technical relationship with one of our key terminal OEM partners. You will be Adyen's primary day-to-day technical interface with our hardware OEM partners, driving OEM accountability on open issues, representing our product strategy, and building the tooling and processes this function needs as it scales. As Adyen evolves its hardware offerings to incorporate more customer needs (e.g. loyalty) and interactive experiences, the need for a dedicated and technically astute team managing this partner surface will only grow. This role is foundational to that effort: you'll be one of the first people to staff and shape this function, establishing how Adyen manages OEM technical relationships for years to come. The ideal candidate combines direct engineering or systems experience (ideally in embedded/hardware or device-adjacent environments) with proven people leadership, and brings a proactive, high-agency mindset to building a team and function from an early stage. WHAT YOU'LL DO: * Manage and coach a small team of Hardware Partner Engineers, each working with a specific OEM, while personally owning day-to-day technical coverage of one OEM relationship yourself. * Act as Adyen's primary technical point of contact for assigned OEM partner(s): debugging, reproducing, documenting, and driving issues to resolution, escalating internally when necessary. * Drive internal alignment across Product, Engineering, Hardware Integrity/Reliability, and Commercial teams on prioritization of OEM issues and requests, ensuring OEMs are focused on Adyen's highest-priority issues. * Partner with the Hardware Integrity and other cross-functional teams to deploy tooling, automation, and process improvements with OEM partners to scale quality efforts beyond manual ticket-chasing. * Partner with Commercial counterparts to drive proactive improvements to the Adyen payment experience on partner devices (e.g., performance, reliability), not just reactive bug-fixing. * Build the operating model for this still-early function: define team structure, ways of working, and escalation paths as Adyen adds OEM relationships and device coverage under the hardware independence strategy. * Establish and maintain senior-level relationships with OEM partners (e.g. Verifone, Castles), including regular business reviews and escalation management. * Use Adyen's planning processes to secure resources and align senior stakeholders on team direction as scope grows. WHO YOU ARE: * 5+ years of hands-on technical experience (software/systems engineering, embedded systems, or technical program management), ideally with exposure to hardware, embedded, or device-level environments. * Direct people management experience, or clear readiness to step into a first management role, with a track record of coaching and developing technical, partner-facing Partner Engineers. * Comfortable diagnosing technical issues at the systems/device level and engaging credibly with OEM engineering counterparts — you don't need to be the one writing embedded firmware, but you need to understand it well enough to hold partners accountable. * Proven experience driving operational improvement — turning a backlog of recurring issues into sustainable processes, tooling, or automation rather than one-off firefighting. * Strong cross-functional communicator, comfortable driving alignment across Product, Engineering, Reliability, and Commercial teams, and navigating ambiguity in a function that is still being defined. * Ability to build trusted relationships with external partner engineering teams, including counterparts based in Asia and EMEA. * High agency: you identify opportunities, form a point of view, get alignment, and move — without waiting for the function to be fully built out around you. * Based in or willing to work from Amsterdam; comfortable with some travel and with schedules that occasionally span partner teams in Asia and US time zones. OUR DIVERSITY, EQUITY AND INCLUSION COMMITMENTS  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! WHAT’S NEXT? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. All your information will be kept confidential according to EEO guidelines.

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Team Lead, IT Support, EMEA As Team Lead, IT Support, EMEA, you will be based in our Amsterdam office, stepping into a role to build and lead a best-in-class regional support function. You will manage a distributed team of nine across three different offices (Amsterdam, Madrid & London) to elevate the overall IT support experience. The scope of this role is to improve the overall IT experience in all our offices worldwide.  You will combine strong people leadership with a strategic mindset, crafting the short- (1 year) and medium- (1-3 years) vision for the team while automating processes, partnering with regional (senior) management, and driving technical excellence. You are a hands-on manager helping out with support if needed.  WHAT YOU’LL DO Lead & define success * Set the Vision: Drive the technical direction of the team by developing and executing short-term (1 year) & medium-term (1-3 years) support strategies aligned with global business goals. * People Leadership: Supervise, guide, and mentor a distributed team of nine support engineers varying in their seniority.  * Drive Performance: Set clear individual and team goals, delegate tasks effectively, and manage performance using Adyen’s leadership framework: Empower, Care, Act, Scale. * Culture Carrier: Foster a global, inclusive mindset. Cultivate a growth-oriented environment where open, direct feedback is exchanged and the Adyen Formula is exemplified. Deliver results & scale impact * Operational Excellence: Deliver a best-in-class support experience for the EMEA region, ensuring high standards of technical resolution and internal customer service. * Automation & Process Improvement: Actively identify opportunities to eliminate toil by automating repetitive tasks and continuously improving internal IT systems and workflows. * Project Delivery: Coordinate the planning, scoping, and agile execution of support improvement projects. Monitor progress, manage timelines and budgets, and aggressively unblock your team to ensure delivery. * Technical Guidance: Make the right architectural and tooling decisions to support your team, ensuring technology choices fit into the broader business strategy. Cross-functional collaboration * Stakeholder Management: Partner closely with regional (senior) management, translating business needs and improvement points into highly actionable technical projects. * Cross-Team Synergy: Work seamlessly alongside Business Enablement, HR, Compliance, Procurement, and Workplace Experience to ensure a flawless end-to-end employee experience. * Vendor Relations: Maintain and develop strong relationships with crucial external vendors and partners. * Influence & Alignment: Navigate conflicting priorities and build trusted partnerships across time zones.  WHO YOU ARE Leadership & team building * Experience: 2-5+ years of people management and leadership experience in IT Support, engineering, or similar technical environment. * Talent Developer: Proven ability to recruit top talent, manage performance, and get the absolute best out of each team member through coaching and mentorship. * Organizational Awareness: You possess strong business acumen and know how to empower your team in their day-to-day stakeholder interactions. Technical & execution strength * Core Systems: Deep administrative experience with cloud tools and identity providers (Google Workspace, Okta, Jamf, Slack) and robust experience managing MacOS environments. * Support & Automation: Hands-on knowledge of ticket management systems, data analysis, and a proven track record of using scripting/automation to reduce manual workloads. * AV & Infrastructure: Strong technical understanding of meeting room equipment (Logitech, Zoom Rooms), Event Spaces/All-hands areas, and monitoring/observability tools like Grafana. Language & location * Fluent in English (written and spoken) with excellent, sharp communication skills. * Requires a strong in-office presence to foster team collaboration, with the ability to manage a distributed team across EMEA effectively.   Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.   This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.