Lead Operational Manager

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.   The Opportunity Adyen operates as a full-stack payment processor and licensed global banking institution, capturing the behavior and complex interactions of billions of shoppers and millions of businesses worldwide. As we scale our footprint in banking, card issuing, and embedded financial products, the financial risk profiles we manage are significantly higher than traditional payment processing alone. We are leveraging our unique position to build advanced, data-driven risk management capabilities to proactively detect and mitigate platform fraud and commercial risk. We are looking for a Group Product Manager (GPM) to lead and develop a senior team of product managers within Adyen’s Commercial Risk & Platform Fraud group. This is not a standard product role. We need an all-around biztech leader who possesses strong technical instincts but treats the domain like a high-growth business, balancing architecture with a commercial mindset, regulatory strategy, and high-friction cross-functional alignment.   What You'll Do * Drive Commercial Excellence: Formulate and execute a strategic vision that transforms risk mitigation into customer value. Treat these premium, paid capabilities like your own business, balancing pricing strategy, revenue drivers, and costs to ensure responsible growth. * Lead & Develop Senior Talent: Direct, coach, and elevate a team of high-performing product managers within Adyen’s Commercial Risk & Platform Fraud group. * Architect Smart Trade-offs: Simplify an ambiguous space by defining clear, actionable use cases with your engineering and partner teams. Strategically decide when to deploy automated technical solutions (such as AI/ML models) versus operational support to optimize merchant value. * Pragmatic Regulatory Strategy: Act as the ultimate product authority for Commercial Risk & Platform Fraud across Adyen. Partner closely with Compliance, Regulatory, and Operations teams to design resilient, auditable capabilities, bringing a pragmatic commercial lens to regulatory interpretation rather than blindly following rigid frameworks. * Lead Through Friction: Drive alignment and partner closely with Engineering, Commercial, Risk, and Operations teams without direct authority. Raise the bar for product clarity and prioritization discipline, making the tough, objective trade-offs necessary to unlock long-term value, even when it means saying "no" to specific groups.   Who You Are * Accelerated Product Leader: You have 8+ years of product management experience, with a track record of progression into leadership roles. You have launched and evolved complex products across every stage of the product lifecycle. * People Manager & Coach: You bring hands-on experience hiring, managing, and developing product managers of various levels, with a proven ability to build a collaborative culture of growth, coaching, and mentorship. * Commercial GM Mindset: You bring a highly analytical, metrics-driven approach to decision-making. You deeply understand revenue drivers, costs, and portfolio management, behaving with the strategic accountability of a P&L owner to optimize business outcomes. * Strong Tech & AI/ML Instincts: You have a solid conceptual grasp of machine learning, AI, and advanced data-science models. While you don't need to be an ML engineer, you have the technical confidence to collaborate with engineering teams on building products rooted in petabyte-scale datasets. * Master of Influence: You are a clear, confident, and fearless communicator across technical, commercial, and executive audiences globally. You have a track record of driving cross-functional alignment and managing complex stakeholders without direct authority.   Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!   What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Senior Product Manager, Global Acquiring Adyen's Global Acquiring team powers the core card payment infrastructure behind billions of transactions worldwide. Through our direct connections with Visa, Mastercard, American Express, Discover, Diners Club, JCB, and China UnionPay, we enable merchants to accept payments globally with industry-leading reliability, performance, and innovation. As a Senior Product Manager, you will own the strategy and roadmap for critical parts of our global acquiring platform. You'll build the products that improve authorization rates, maximize merchant conversion, strengthen platform reliability, and enable Adyen to launch new payment capabilities and expand into new markets. You'll work at the intersection of engineering, payment networks, partnerships, commercial teams, compliance, and operations to transform the complex payments industry into scalable innovative platform capabilities that benefit every Adyen merchant. Your work will shape how millions of payments are processed every day while ensuring our platform remains the most reliable and innovative acquiring solution in the industry. What you'll do: * Define and own the product strategy and roadmap for a critical area of Adyen's Global Acquiring. * Build scalable acquiring capabilities that improve payment performance, increase authorization rates, and maximize merchant conversion. * Partner directly with Visa, Mastercard, American Express and other global payment networks to influence roadmaps, implement new capabilities, and ensure ongoing compliance. * Drive complex cross-functional initiatives across Engineering, Partnerships, Commercial, Compliance, Operations and Product teams. * Translate changing scheme requirements into scalable platform capabilities rather than one-off merchant solutions. * Use data to identify opportunities that improve merchant performance, operational efficiency, and platform scalability. * Lead difficult product decisions through influence, aligning stakeholders across multiple organizations without direct authority. * Mentor other product managers and contribute to raising the overall quality of product management within the organization. Who you are: * You have 8+ years of Product Management experience building complex software products at scale. * You have domain knowledge in Payments or Fintech; preferably with knowledge of card acquiring. * You have successfully led highly cross-functional initiatives involving engineering, commercial teams, partnerships, and external partners. * You can simplify highly technical payment infrastructure into clear product strategies and business outcomes. * You are highly analytical and use data to drive prioritization and measure impact. * You are comfortable navigating ambiguity and consistently turn complex problems into scalable product solutions. * You are an excellent communicator who can influence senior stakeholders both internally and externally. * You care deeply about building products that create measurable value for merchants while strengthening Adyen's platform. Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.