Data Center Engineer

THIS IS ADYEN Adyen provides payments, data, and financial products in a single solution for customers like Facebook, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. The people of Adyen are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. SENIOR OBSERVABILITY INFRASTRUCTURE ENGINEER We are looking for an experienced Observability Infrastructure Engineer to join our Platform Engineering organization. You will be part of the team responsible for building and running Observability pillars on premise and on Kubernetes. Our systems collect, process, and store the logs, metrics, and traces that allow hundreds of product teams to monitor their services in real time. This is a role for a builder and a problem solver who enjoys deep technical troubleshooting across distributed systems and then turns recurring issues into automated, repeatable solutions. You will work in a large-scale environment where we manage petabytes of data and thousands of servers. We are currently in the middle of a major transformation:  focusing on automation of operations and enabling self service for our users. WHAT YOU WILL DO * Build the next generation of our platform: Design and implement the future architecture of our logging and metrics systems. You will play a key role in redesigning our infrastructure to support new global regions, ensuring data isolation and regulatory compliance in different geographies, and more. * Own infrastructure operations: You will take full ownership of our hybrid infrastructure, managing the lifecycle of over 1,500 servers across both bare-metal and Kubernetes environments. * Automate to reduce toil: You will write code in Go or Python to eliminate manual operational tasks. Your goal is to build self-healing systems that do not require manual intervention during the night. You will improve our CI pipelines to ensure that changes to our clusters are safe, predictable, and automated.  * Optimize for scale and performance: You will dive deep into performance bottlenecks within our distributed tracing and logging pipelines. We deal with high-volume data streams that can overwhelm standard configurations. You will tune our Elasticsearch clusters, optimize Prometheus and VictoriaMetrics storage, and ensure our OpenTelemetry implementation can handle peak traffic without missing a beat. * Reliability and Engineering: You will participate in on-call rotations, but your primary focus will be engineering solutions that stop alerts from firing in the first place. You will help us upgrade our stack to the latest versions and ensure our platform remains secure and performant. You will improve the self-service experience by implementing automated guardrails and quota management to prevent noisy tenants from destabilizing the platform, while designing safer API access patterns for our users. WHAT YOU BRING * 10+ years of experience in the observability domain or in a relevant platform/infrastructure domain. * Observability Stack Expertise: You have hands-on experience operating core telemetry data stores at scale e.g. Elasticsearch/Opensearch/VictoriaLogs/Clickhouse for logging, Prometheus/ VictoriaMetrics for metrics and Grafana Tempo for distributed tracing. * Linux Experience: You understand the operating system at a kernel level and can debug complex networking, file system, and performance issues on both bare metal and virtualized hardware . * Production Kubernetes Experience: Proven hands-on experience operating, and troubleshooting production workloads on Kubernetes (on-prem and/or cloud), including strong day-to-day use of kubectl and Kubernetes primitives (e.g. Namespaces, Pods, Deployments/StatefulSets, Services, Ingress, ConfigMaps/Secrets) * Software Engineering Mindset: You are proficient in Go or Python and do not just write scripts; you build tools and automation platforms that treat infrastructure as code. NICE TO HAVE * Experience with large scale, multi tenant isolation and quota or cost governance approaches for telemetry platforms. * Familiarity with regulated environments where security, audibility, and data handling requirements shape platform design decisions. OUR DIVERSITY, EQUITY, AND INCLUSION COMMITMENTS Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you're from, we welcome you to be your true self at Adyen. Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! WHAT'S NEXT? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 10 business days. Our interview process tends to take about 4 weeks to complete but may fluctuate depending on the role. Learn more about our hiring process here. Don't be afraid to let us know if you need more flexibility. This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Team Lead, IT Support, EMEA As Team Lead, IT Support, EMEA, you will be based in our Amsterdam office, stepping into a role to build and lead a best-in-class regional support function. You will manage a distributed team of nine across three different offices (Amsterdam, Madrid & London) to elevate the overall IT support experience. The scope of this role is to improve the overall IT experience in all our offices worldwide.  You will combine strong people leadership with a strategic mindset, crafting the short- (1 year) and medium- (1-3 years) vision for the team while automating processes, partnering with regional (senior) management, and driving technical excellence. You are a hands-on manager helping out with support if needed.  WHAT YOU’LL DO Lead & define success * Set the Vision: Drive the technical direction of the team by developing and executing short-term (1 year) & medium-term (1-3 years) support strategies aligned with global business goals. * People Leadership: Supervise, guide, and mentor a distributed team of nine support engineers varying in their seniority.  * Drive Performance: Set clear individual and team goals, delegate tasks effectively, and manage performance using Adyen’s leadership framework: Empower, Care, Act, Scale. * Culture Carrier: Foster a global, inclusive mindset. Cultivate a growth-oriented environment where open, direct feedback is exchanged and the Adyen Formula is exemplified. Deliver results & scale impact * Operational Excellence: Deliver a best-in-class support experience for the EMEA region, ensuring high standards of technical resolution and internal customer service. * Automation & Process Improvement: Actively identify opportunities to eliminate toil by automating repetitive tasks and continuously improving internal IT systems and workflows. * Project Delivery: Coordinate the planning, scoping, and agile execution of support improvement projects. Monitor progress, manage timelines and budgets, and aggressively unblock your team to ensure delivery. * Technical Guidance: Make the right architectural and tooling decisions to support your team, ensuring technology choices fit into the broader business strategy. Cross-functional collaboration * Stakeholder Management: Partner closely with regional (senior) management, translating business needs and improvement points into highly actionable technical projects. * Cross-Team Synergy: Work seamlessly alongside Business Enablement, HR, Compliance, Procurement, and Workplace Experience to ensure a flawless end-to-end employee experience. * Vendor Relations: Maintain and develop strong relationships with crucial external vendors and partners. * Influence & Alignment: Navigate conflicting priorities and build trusted partnerships across time zones.  WHO YOU ARE Leadership & team building * Experience: 2-5+ years of people management and leadership experience in IT Support, engineering, or similar technical environment. * Talent Developer: Proven ability to recruit top talent, manage performance, and get the absolute best out of each team member through coaching and mentorship. * Organizational Awareness: You possess strong business acumen and know how to empower your team in their day-to-day stakeholder interactions. Technical & execution strength * Core Systems: Deep administrative experience with cloud tools and identity providers (Google Workspace, Okta, Jamf, Slack) and robust experience managing MacOS environments. * Support & Automation: Hands-on knowledge of ticket management systems, data analysis, and a proven track record of using scripting/automation to reduce manual workloads. * AV & Infrastructure: Strong technical understanding of meeting room equipment (Logitech, Zoom Rooms), Event Spaces/All-hands areas, and monitoring/observability tools like Grafana. Language & location * Fluent in English (written and spoken) with excellent, sharp communication skills. * Requires a strong in-office presence to foster team collaboration, with the ability to manage a distributed team across EMEA effectively.   Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.   This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.