Customer Success Engineer (Kotlin Multiplatform)

At JetBrains, code is our passion. Ever since we started, back in 2000, we have strived to make the strongest, most effective developer tools on earth. By automating routine checks and corrections, our tools speed up production, freeing developers to grow, discover, and create. We’re now looking for a Customer Success Engineer (CSE) to help engineering teams successfully adopt Kotlin on the backend in real-world production environments. Currently, this role is focused on adoption – helping Java teams introduce Kotlin into existing applications. You’ll work directly with organizations to guide migration, integration, troubleshooting, and scaling, ensuring they move from initial experiments to successful production use. In addition, you’ll proactively communicate with prospective users to help them understand the Kotlin adoption process, as well as design and implement the migration path.  RESPONSIBILITIES * Track and maintain visibility into organizations and their stage of Kotlin adoption (e.g., not started, evaluating, experimenting, production) * Proactively engage with organizations across different phases of their Kotlin adoption journey * Develop and recommend high-level adoption strategies tailored to each organization’s context * Identify and document blockers that hinder progress and propose ways to address them * Establish and manage feedback loops with development teams to ensure continuous alignment and improvement WE WILL BE HAPPY TO HAVE YOU ON OUR TEAM IF YOU HAVE: Technical expertise * Extensive hands-on experience with Kotlin, Java, and the JVM ecosystem * Proven experience migrating Java backend codebases to Kotlin * Experience with the Spring (Boot) ecosystem or similar frameworks (e.g., Quarkus, Micronaut, Ktor) * Solid understanding of build tools and project structuring, including Maven and Gradle Communication and customer engagement * Experience in customer-facing technical roles such as Solutions Engineering, Developer Advocacy, or Technical Consulting * Strong English communication skills, both written and spoken * Ability to lead workshops, demos, talks, meetups, and other public-facing activities * Comfort with outbound engagement, including identifying target companies, articulating value propositions, and building relationships with engineering teams * Ability to effectively communicate with engineers, tech leads, and business stakeholders System design and architecture * Ability to design and guide Kotlin adoption strategies for backend applications * Experience designing backend systems using common architectural patterns (e.g., monolith, modulith, microservices) Why join JetBrains?  * Strong base salary. We offer competitive pay that reflects your skills and experience. * Flexible work location. Enjoy the freedom to work from home or from the office. * Remote work. Spend up to 30 days per year working remotely from abroad. * Extra time off. More days to relax, recharge, and do the things you love. * Medical insurance allowance. Enjoy peace of mind for you and your family * Learning and development opportunities. Access to conferences, courses, and language classes. * Relocation support. We help make your move as smooth and stress-free as possible.  * Language classes. Pick up the local language or sharpen your English skills. * Fuel your day. Enjoy a hot meal or receive a lunch allowance on workdays. * Mental health support. To help you feel your best, we provide easy access to professional mental health services. * Sports benefit. Enjoy an on-site gym or sports club stipend. * Internal events. Join company-wide celebrations and team gatherings. *Some benefits may vary depending on location. #LI-HYBRID #LI-REMOTE #LI-JP1 We are an equal opportunity employer We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation. We process the data provided in your job application in accordance with the Recruitment Privacy Policy.

SumUp builds simple, affordable financial tools that help over 4 million small businesses across 37 markets get paid, manage their money, and grow. Beyond card payments, we offer a full suite of financial products - business banking, lending, invoicing, and money transfers - giving merchants everything they need in one place. We're a global fintech with over 3,000 people across 20+ offices, and Sofia has been one of our most important engineering hubs since the very beginning. Our Transfers Excellence squad sits within SumUp's Global Bank, and owns the core services that power how merchants and consumers move money. E.g. IBAN-based transfers, money in and out, and peer-to-peer payments via the SumUp consumer app. With the high volume transfers per hour across our European markets. That means reliability isn't a nice-to-have - it's the baseline for us. Right now, the team is replacing a set of market-specific implementations with a single, unified global transfer platform that will serve Europe, the UK, Brazil, Chile, and eventually the US and Canada.  Join our team and contribute directly to platform-level architecture that will shape how SumUp moves money at scale - work that directly impacts millions of small businesses every day. Our tech stack includes Kotlin, Java, Go, a bit of Elixir, AWS, Kafka, PostgreSQL, and Kubernetes, supported by a strong observability toolchain with Prometheus, Grafana, and Honeycomb. We also actively use AI‑assisted development tools such as Cursor, GitHub Copilot, and others. 🎥 Get a feel for life in our Sofia office. WHAT YOU'LL DO * Build and maintain backend services that sit at the heart of SumUp's transfer infrastructure, taking end-to-end ownership from development through to observability, testing and production support * Contribute to the migration from market-specific services toward a unified global transfer platform, working across a mix of active services and legacy systems being decomposed * Raise well-scoped pull requests, conduct thorough code reviews, and help maintain high standards of code quality and test coverage across the team * Participate in incident reviews and the on-call rotation, taking accountability for the reliability of the services you build * Contribute to the technical roadmap by participating in architectural discussions and proposing solutions for complex, distributed systems challenges * Apply AI tooling to accelerate your own engineering workflows and contribute to raising the team's overall AI literacy YOU'LL BE GREAT FOR THIS ROLE IF… * Solid experience as a Backend Software Engineer in modern languages (e.g. Kotlin, Go, Java, etc.). Kotlin is the team's primary language and we also work with Java, Golang, and Elixir. * Solid understanding of distributed systems and event-driven architecture. Experience with async processing and messaging tools like Kafka (or similar). * Experience working with microservice architectures, including Spring Boot and event-driven patterns, alongside solid knowledge of relational databases and API design * Comfortable working in high-throughput, regulated environments where reliability matters. Defensive coding and attention to edge cases are part of the job * Clear communicator in written and spoken English, with a collaborative approach to working across global teams  * Curious about the product impact, not just the code. Comfortable thinking about how backend decisions affect the end user experience.  WHY YOU SHOULD JOIN SUMUP * 🌍 Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our modern Sofia office. This involves an office-first setup  * 🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced  * 🚀 Enrolment onto our Virtual Stock Option programme: you will own a stake in SumUp's future success  * 📚 A dedicated annual L&D budget of €2000 and 10 paid days of educational leave which can be used to attend conferences and/or advance your career through further education  * 🏖 Generous time off: 25 days of paid leave, plus one extra day per year of service (up to 35), along with public holidays and special leave options  * 🏥 Peace of mind: additional health insurance and life insurance  * 💪 Stay active: on-site yoga and a co-sponsored Multisport card offering access to hundreds of sports facilities  * 🍽 Meal support: benefit from a tax-free food voucher program plus flexibility via our Re:Benefits platform  * 🚌 Easy commute: free shuttle buses connecting directly to Joliot-Curie metro station  * 🌴 Break4me: 1-month sabbatical after 3 years of service  * 🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team ABOUT SUMUP Be empowered to do more that matters. At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 37 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships. Our commitment to small businesses is reflected in our diverse team of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify. SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedIn, Instagram, and TikTok. Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.