Community Manager - Working student

Your Mission Should You Choose To Accept:  Located in a business neiborhood and surrounded of local bars, universities and green areas, The Social Hub San Sebastian operates around 300 rooms, retail spaces, a restaurant and rooftop-bar, as well as a thriving co-working community. We’re so much more than just a hotel.  Are you ready to reimagine hospitality with us and establish TSH in the heart of the Basque community Together with the Hotel Manager and the Operations team, you are responsible for running a smooth TSH operation in our San Sebastián hotel. You'll oversee all 'Front of house'-areas, such as reception, coworking and our unique food & drink outlets.   As our F&B Manager (AKA: Community Manager), you're always open and available with a friendly smile - for your team or to meet every need of the TSH community (but also answering the questions of random strangers). You make sure that the team provides the highest level of service, always delivering on what sets TSH apart; our guest experience. You keep a constant eye on a clean, safe and inclusive working environment, as well as meeting all financial goals for sales and expenses. What would we do without you?  In Case You Don’t Know Who We Are Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.    What You’ll Do You'll be responsible for these 3 different - but equally important - cornerstones of the hotel:  Operations: * You’ll coordinate the daily operations of the hotel with your teams, as well as other internal & external departments (e.g. Housekeeping and Engineering)  * You support the management teams across all departments within the hotel * You always strive for quality and know our product offering like no other * You can point our guests to the best places to shop, eat, drink, club or any other request they might have, so they can experience the best the city has to offer  Management & leadership  * You offer support and work with the Front of House-, Engineering & kitchen teams in all aspects of running the hotel.  * You'll run daily operational meetings with your teams to ensure everything is going smoothly.  * You'll work together with the Connector to build & maintain the TSH community  * You make sure all shifts are covered by planning and communicating the team's roster in time.   * You're a true, inspirational people leader. You lead by example and know exactly how to move and motivate your team and always have an ‘open-door’- policy for your team-member.   Performance:  * You're always looking for opportunities to generate revenue, while providing added value to our guests * You're responsible for assisting the hotel manager by keeping costs in line within your departmental budget   * You manage daily revenue targets and drive commitment within the team to achieve the best possible monthly resuls * You'll manage running costs, from sales to guest supplies and any other operational related costs * You'll monitor daily performance, including points of sale, room revenues & quality Who You Are * You have at least 3-5 years of management experience as Front Desk Manager or F&B Manager. * You are all about solutions and connecting the right people * You are a true problem-solver and are not afraid to make decisions in the moment * You are courteous, professional and ready with a smile for team members, guests and random strangers alike * You deal with stressful situations in a stress-free manor and bring calm and a sense of ‘I’ve got this’ to every situation * You’re a team player and work hard to inspire and guide your team members to excellence * You have exceptional English and Spanish communication skills, all other languages very welcome! * You’re hard working, responsible and have a “let’s do this!” mentality * You build, lead and inspire motivated, happy teams * You’re legally allowed to work in Spain What We Offer * The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future * The chance to learn and grow in your role with the potential for future growth * Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!  * A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff At The Social Hub, we believe pay should be fair and consistent. That's why we carefully determine your starting salary based on the role, your assessed proficiency, and our salary framework. We make our best and fairest offer upfront, so we don't negotiate salaries. Because fairness shouldn’t depend on who negotiates best. Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.

ABOUT THE ROLE The Events and Community Assistant supports the Events and Community Manager and the wider events team in delivering well-organised, welcoming, and smoothly run events that enrich campus life and strengthen the CODE community. The role focuses on the practical, logistical, and administrative work that makes events successful: preparing spaces, coordinating resources, supporting organisers and guests, keeping event information up to date, and helping ensure events are delivered safely, accessibly, and in line with university policies. MAIN RESPONSIBILITIES Event Planning and Delivery Support * Assist the events team with the planning, coordination, and execution of large campus events, with a focus on logistical and administrative tasks. * Support event set-up and take-down, including room preparation, furniture arrangements, signage, technical equipment, materials, and post-event reset. * Help ensure event spaces are prepared on time and are functional, tidy, accessible, and welcoming for organisers and guests. * Help coordinate with service providers, especially by receiving deliveries and arranging collection times for hired equipment. * Support selected events taking place in the evenings and on weekends, with reasonable notice agreed in advance. Small and Medium-Sized Event Coordination * Coordinate small and medium-sized events with the guidance and support of the Events and Community Manager. * Support the end-to-end execution of assigned events, from initial request and planning through to set-up, delivery, take-down, and follow-up. * Provide friendly, reliable, and proactive support to event organisers, participants, guests, and internal stakeholders. * Help ensure assigned events comply with university policies, safety regulations, legal requirements, accessibility standards, and sustainability best practices. Event Resources and Storage * Help keep track of event resources, equipment, and materials. * Maintain the events storage area so items are organised, labelled, accessible, and stored safely. * Monitor stock levels for commonly used event supplies and inform the Events and * Community Manager when items need to be reordered. * Support the safe movement of furniture, materials, and equipment when needed. Room Bookings and Space Allocation * Assist with room bookings and space allocation for events. * Help prevent scheduling conflicts by keeping event information accurate and up to date. * Support communication with internal teams and event organisers regarding space use, set-up requirements, and event logistics. Community Event Promotion * Assist with promoting community-focused events on campus through relevant internal Channels. * Support the preparation and distribution of event information, signage, and promotional materials. * Help make campus events more visible, accessible, and engaging for the CODE community. Event Administration and Data * Assist with maintaining the events database, especially for events where you are directly Involved. * Keep event details, logistics notes, attendance information, and follow-up actions accurate and up to date. * Support documentation of event processes, recurring set-ups, resources, and lessons Learned. Campus Support * Assist with maintaining the events database, especially for events where you are directly Involved. * Keep event details, logistics notes, attendance information, and follow-up actions accurate and up to date. * Support documentation of event processes, recurring set-ups, resources, and lessons learned. Requirements * Experience in event planning, coordination, hospitality, community activities, or similar organisational work. Informal experience, such as organising personal, student, or community events, also counts. * Strong organisational skills and the ability to manage multiple tasks or projects at the same time. * Excellent verbal and written communication skills. * A reliable, proactive, and service-oriented working style. * Ability to work collaboratively in a fast-paced environment with students, staff, faculty, alumni, external partners, vendors, and guests. * Availability to work events that may take place in the evenings and on weekends, with reasonable notice agreed in advance. * Willingness to occasionally perform physically demanding tasks, such as safely moving furniture, carrying event materials, and supporting set-up or take-down. Preferred, but Not Required * German language skills at approximately B1 level or above, especially for conversations with non-English-speaking vendors and service providers. What You Will Gain * Hands-on events experience at the intersection of a university environment and Berlin’s tech ecosystem. * Experience working with internal stakeholders, external vendors, community partners, and event guests. * Practical skills in logistics, coordination, communication, customer service, event administration, and campus community building. * The opportunity to contribute directly to CODE’s campus life and community experience. What you can expect: * Part-time contract: 20 hours per week * 15 EUR hourly rate (gross) * Evening and weekend work will be required for some events, with reasonable notice agreed in advance.