Sökresultat för "Rehabilitation management"

Är du en trygg och operativ HR‑person som trivs nära verksamheten och vill vara ett viktigt stöd i det dagliga arbetet? Här får du ett självständigt konsultuppdrag där du driver centrala HR‑processer, arbetar hands‑on med arbetsrätt, arbetsmiljö och rehabilitering och bidrar till en stabil och välfungerande vardag. Om tjänsten Det här är ett konsultuppdrag på heltid som varar i 6 månader. Du blir anställd av Bravura och arbetar som konsult vår kund. Om företaget Företaget är en etablerad aktör inom sin industri. Du får mer information om företaget vid en första dialog. Arbetsuppgifter I rollen ansvarar du för att driva och hantera operativa HR‑processer och fungera som ett kvalificerat stöd till chefer i frågor som rör arbetsrätt, arbetsmiljö, personalärenden och rehabilitering. Då verksamheten är producerande krävs din närvaro på plats för att förstå den dagliga driften och kunna agera snabbt i frågor som uppstår. Du arbetar tätt tillsammans med både chefer och medarbetare och är deras främsta stöd i HR-relaterade frågor. Du ansvarar bland annat för att: Driva och hantera rehabiliterings- och sjukfrånvaroärenden tillsammans med ansvariga chefer Ge stöd till chefer i arbetsrättsliga frågor, facklig samverkan och ledarskap Ansvara för onboarding och offboarding av medarbetare Arbeta med HR-relaterade rutiner, processer och dokumentation Utföra löpande operativt HR-arbete kopplat till produktion och kollektivavtal Utbildning, erfarenhet och personliga egenskaper Eftergymnasial utbildning inom HR eller motsvarande Dokumenterad erfarenhet av operativt HR‑arbete Erfarenhet av HR‑arbete inom producerande eller industriell verksamhet är meriterande Erfarenhet av att självständigt driva rehabiliteringsärenden Vi söker dig som är kommunikativ och relationsskapande och som bygger förtroende hos både chefer och medarbetare. Du arbetar prestigelöst, är flexibel och trygg i förändring samt kan växla fokus vid behov. Med god analytisk förmåga fattar du välgrundade beslut i både enkla och komplexa HR-frågor. Du är strukturerad, skapar tydlighet och driver arbetet framåt även i högt tempo, och fungerar som ett stabilt och naturligt stöd i organisationen. Övrig information Start: Omgående Plats: Norrköping Lön: Enligt överenskommelse Vi använder en kompetensbaserad metodik i alla rekryteringsprocesser för att säkerställa fördomsfria urval. Vi jobbar också med löpande urval, vilket innebär att vi tar ner annonsen när tillräckligt många kandidater har ansökt. Om du blir aktuell för tjänsten kommer vi att kontakta dig för en första telefonintervju. Oavsett om du går vidare i processen eller inte så kommer du att få återkoppling på din ansökan. Har du frågor? Hör gärna av dig! 📧 info@bravura.se 📞 010-171 47 10 Vi rekommenderar att du skickar in din ansökan omgående då vi gör ett löpande urval. Välkommen med din ansökan! #Nextgen

Är du fysioterapeut och vill arbeta med patienter med långvarig smärta? Hos oss får du möjlighet att använda din kompetens där behovet är stort och bidra till att stärka patienternas funktion, hälsa och livskvalitet. Om oss:  Vi är en väletablerad primärvårdsrehabmottagning i Skärholmen, och vår stora mottagning med cirka 40 medarbetare strävar efter att förbättra hälsan i området.  Nu söker vi en ny kollega som vill vara med och göra skillnad för personer som lever med långvarig smärta. Om tjänsten:  Tjänsten består främst av individuella mottagningsbesök på klinik, där du får möjlighet att bygga långsiktiga patientrelationer och följa patienternas utveckling över tid. Vid behov kan även hembesök förekomma för att säkerställa att patienterna får rätt stöd utifrån sina individuella förutsättningar. För dig som har intresse för patientutbildning finns dessutom möjlighet att hålla patientskolor och bidra till att stärka patienternas kunskap, delaktighet och egen förmåga att hantera sin situation. Här får du arbeta i ett område där din kompetens är efterfrågad och där dina insatser gör verklig skillnad varje dag. Vi erbjuder:  Friskvårdsbidrag 5000 kr/år. Generöst flextidsavtal. Fri sjukvård/fria läkemedel upp till högkostnadsbeloppet. Goda möjligheter till kompetensutveckling. Mentorsprogram för dig som är ny i yrket eller i primärvårdsrehab. Vi är anslutna till Vårdföretagarna och kollektivavtal finns.   Vi tillämpar 6 månaders provanställning.  Vi tillämpar registerkontroll innan beslut om anställning.   Intervjuer sker löpande, tjänsten kan komma att tillsättas innan sista ansökningsdag.  Kontakt Har du frågor eller funderingar? Varmt välkommen att kontakta: Emmy Koskinen, Verksamhetschef 070–788 15 51 emmy.koskinen@ptj.se  Är detta en tjänst för dig? Ansök idag!  Vi ser fram emot att höra från dig och välkomna dig i vårt team!  Om Praktikertjänst Praktikertjänst startade för över 65 år sedan och är en av Sveriges största vårdgivare. Vi har 750 mottagningar, från Vittangi i norr till Ystad i söder, som drivs av praktiker som tillsammans äger hela Praktikertjänst. Vi är övertygade om att det skapar engagemang, delaktighet, fokus på kvalitet, kontinuitet samt kompetensutveckling - och är en viktig anledning till att vi varje år hamnar i topp vad gäller både nöjda patienter och medarbetare. Hos oss får du en trygg anställning med fina förmåner och goda möjligheter till både personlig och professionell utveckling. Vi vet att våra medarbetares välbefinnande är grunden till nöjda patienter och i det långa loppet, ett mer välmående samhälle.

Dignus Medical specializes in recruiting doctors, specialists and nurses for the healthcare sector across Scandinavia. We help solve staffing challenges by matching the right professionals with the right employers – at the right time. This year, we proudly celebrate our 20th anniversary. Watch our anniversary film (https://vimeo.com/1114843079?share=copy) and join us on our journey! Are you a rehabilitation medicine specialist looking for a rewarding and development-oriented opportunity in Sweden? Join a multidisciplinary rehabilitation department that combines inpatient care with specialized outpatient teams, all in a region known for its natural beauty and calm lifestyle. About the role As a rehabilitation medicine specialist, you will be responsible for the medical coordination and overall rehabilitation plans for patients with neurological injuries, spinal cord injuries, acquired brain injuries, or chronic pain. You will work closely with other physicians and healthcare professionals in both inpatient and outpatient settings. The department includes specialized teams focused on brain injury, spinal cord rehabilitation, and pain management with a strong focus on returning to work and daily functioning. You will also contribute to clinical development, referral assessments, and serve as a mentor for junior doctors. Why this opportunity? A highly interdisciplinary environment with physiotherapists, occupational therapists, nurses, psychologists, and social workers Well-structured routines and openness to new ideas A mix of inpatient care (12 beds + 2 day slots) and outpatient rehabilitation teams A collaborative atmosphere where your expertise is valued and supported A workweek with no on-call duties Requirements Holds an EU-recognized specialist certification in rehabilitation medicine Minimum 2–3 years of post-specialist experience working independently Experience with at least one of the following: acquired brain injury, spinal cord injury, or pain rehabilitation Strong team mindset, ability to take initiative and contribute to interdisciplinary collaboration Interest in mentoring and supervising junior doctors Willingness to learn Swedish (language course provided) Why central Sweden? This opportunity is based in a peaceful region in central Sweden, surrounded by nature, lakes, and forests, ideal for those seeking a calm and balanced lifestyle. The area offers excellent public services, short commutes, and year-round access to outdoor activities such as hiking, skiing, and kayaking. The supportive community and high quality of life make it an excellent place to settle long-term. What Dignus Medical offers you: Ongoing support from a recruiter before, during, and after your employment Assistance with obtaining Swedish authorization and approvals Help with accommodation and relocation for you and your family Access to a free Swedish language course with a private tutor via Teams/Skype Are you ready to contribute to long-term rehabilitation care in a setting that values quality, teamwork, and meaningful recovery?  We look forward to hearing from you.

For the full version of the advertisement, see Optimized and sustainable rehabilitation planning of urban water pipe and street networks     Are you ready to take the next step in your academic journey? As a doctoral student with us, you will work closely with leading researchers in a strong, international research environment, with access to advanced laboratory equipment and solid funding opportunities. You will be offered secure employment, high-quality supervision, and room to grow, both as a researcher and as a person.     The Urban Water Engineering research group seeks a driven and committed PhD student with a focus on how urban water pipes and streets could be renovated and renewed together (or not), to achieve a sustainable management of the municipal infrastructure. Take the opportunity to join one of the leading urban water research groups in the world with an international, creative and dynamic environment and close cooperation with the industry and universities worldwide. The Urban Water Engineering research group has a strong position in research and education on urban water systems, stormwater, small-scale wastewater and sewage systems.   The group consists of about 50 members including senior researchers, Swedish and international adjunct professors and more than 20 doctoral students. The group has an extensive national and international collaboration network.     Subject description   Urban Water Engineering encompasses the entire urban water system (urban drainage, drinking water supply and wastewater) with respect to collection, transport and treatment, as well as organisation and planning. The research aims to encourage a strong economy, clean environment and the wise use of resources, while preserving the public’s health and safety.   Project description   The project Streetwise aims to improve coordination between street works and water/wastewater pipe network renewal in Swedish municipalities. Today, these investments are often planned and financed separately or coordinated based on limited data leading to repeated excavation, higher lifecycle costs, and unnecessary disruption for citizens. Skellefteå municipality is the needs owner and participates through the departments of Water & Wastewater and the Streets, providing a real test bed. Recent research will be the starting point where an existing model will be developed further to optimise the strategic asset management and coordination based on economic, environmental and other societal criteria. You will belong to a research team with researchers from our university as well as external researchers from the research institute RISE which are experts in policy-lab methodology.   The work within the project includes development of an existing Python model and collection of asset management data of municipal infrastructure. Together with other researchers in the team, you will design workshops to be carried out with municipal partners to understand the present routines of coordinating asset management of multiutility infrastructures and be able to develop tools to support their work.   Duties   As a PhD student, you will collect asset management data, develop a Python model and be involved in workshops. You will learn how to collect and analyse scientific data within your research area as well as communicate your results at national and international conferences and in scientific journals. Most of your working time will be devoted to your own research studies, including both research and mandatory and elective course work. In addition, you will also carry out departmental duties, such as teaching and/or assisting in other research projects. You will have two supervisors who support you in your work, as well as cooperate with other researchers in the project team. The research work for this project will specifically include modelling, including life cycle assessment studies and life cycle costs, as well as being part of policy development for the water sector.   Qualifications   We seek a candidate with an MSc degree or equivalent or fully completed course requirements of at least 240 ETCS of which at least 60 ETCS are at an advanced level or equivalent. The degree should be within the field of civil and/or environmental engineering or natural resources engineering, civil engineering, or equivalent. Specific knowledge of urban water system including the pipe network, Python coding and modelling and life cycle assessments, as well as economics and statistics are meritorious. Other important skills are the ability to work independently and take initiative, as well as being able to explore new research areas.   English language skills are required since the results will be presented internationally in scientific journals and at conferences. Swedish/Scandinavian language skills are beneficial, as they will facilitate communication with stakeholders and participation in research and teaching activities. Having a driver’s license is meritorious, as it will facilitate research work. Applicants should provide contact details to minimum two reference persons upon request. For further information about a specific subject see   * http://www.ltu.se/research/Utbildning-pa-forskarniva/Studieplaner/Allmanna-studieplaner-Teknisk-fakultetsnamnd?l=en     Further information   Employment as a PhD student is limited to 4 years, teaching and other department duties may be added to that time with max 20%. Placement: Luleå. Starting: Autumn 2026.   For further information about the position, please contact Professor Annelie Hedström   (+46)920-49 23 09, mailto:annelie.hedstrom@ltu.se     Union representatives   SACO-S Diana Chroneer,(+46 )920-49 2037 mailto:diana.chroneer@ltu.se   OFR-S Marika Vesterberg,(+46)920-49 1721 mailto:marika.vesterberg@ltu.se     In case of different interpretations of the English and Swedish versions of this announcement, the Swedish version takes precedence.   For the full version of the advertisement, see Job vacancies | Luleå tekniska universitet   Application   We prefer that you apply for this position by clicking on the apply button below. The application should include a CV, personal letter and copies of verified diplomas from high school and universities. Mark your application with the reference number below. Your application, including diplomas, must be written in English or Swedish.   Closing date for applications: August 16, 2026   Reference number: 3603-2026

W5 Solutions develops and delivers advanced systems and solutions for defence and civil protection – supporting Swedish and international government agencies, as well as industry partners. We combine deep engineering expertise with a clear focus on reliability, sustainability and innovation, providing advanced capability across Training, Power and Integration to strengthen our own forces and those of our allies. Beyond our core technologies, we provide long-term support services including training, repair and maintenance – ensuring customers sustain readiness, extend system life and reduce operational risk. As a trusted Nordic partner, we are committed to shaping the future of defence and security through technology that performs when it matters. About the role   As the HR Business Partner for the business area Integration, you will be part of the management team responsible for an area experiencing rapid growth and carrying substantial strategic importance for W5 Solutions.   In this role you will support managers within your business area in all HR- and employee-related matters. The role is both strategic and operational, acting as the employer’s representative with a strong focus on business value, compliance, and sustainable employee engagement. Key Responsibilities   Act as the first point of contact and strategic support for managers in all people-related matters Handle labour law cases, rehabilitation processes, work environment matters, and ensure proper documentation Be responsible for union relations and MBL negotiations, and provide support during reorganisations and change initiatives Ensure high-quality recruitment processes and manage the entire employee lifecycle – from contracts and changes in terms and conditions to offboarding Work with annual salary reviews, pay equity analyses, and provide support in salary-setting dialogues Ensure accurate HR and payroll administration and work operationally in HR systems (Hailey) Collaborate closely with other HR Business Partners and contribute to the development of shared HR processes System administration in the company’s ERP system, Monitor Participate in career fairs and support social media activities (Marketing Assistant-related tasks) Who we are looking for  We are looking for someone who is confident in their advisory role and acts with high integrity and a strong professional judgment. You are communicative and trustworthy, with a strong ability to build credible, long-term relationships at all levels of the organisation. You are flexible and approach your work with a solution-oriented and collaborative mindset. We also believe that you are structured, independent, business-oriented, and have strong system proficiency. We believe you bring:   A degree in HR or equivalent professional experience Several years of experience in a qualified HR role, preferably as an HR Business Partner Knowledge of Swedish labour law, collective agreements, and union collaboration Experience supporting managers in change processes and complex employee matters Good understanding of salary structures, pay reviews, pay equity, and the EU Pay Transparency Directive Recruitment experience Fluency in both Swedish and English, in both spoken and written forms   Swedish citizenship It is an advantage if you have:   Previous experience with administration in the Monitor G5 system (or other versions of Monitor)    Do you want to be part of and contribute to our continued growth journey? Then we are ready to give you our very best conditions for us to exceed goals and achieve success together!   This is a permanent position based in Piteå. We recruit on an ongoing basis and the position may be filled before the application period has expired.   What we offer  When you join W5 Solutions, you get more than a job – you become part of a team where expertise is respected, ideas are welcomed and development is prioritised. You will work on meaningful projects with a clear connection to societal resilience, using modern technical solutions that contribute to missions that matter. Here, you will have the opportunity to grow professionally and personally, collaborate closely with skilled and dedicated colleagues, and take ownership in an environment built on innovation, collaboration and excellence. We value team spirit, a healthy work–life balance and a culture where every contribution is recognised. W5 Solutions is an attractive employer for people who want purposeful work, advanced technology and long-term development – while helping strengthen defence and security in Sweden and beyond.

Senior Lecturer in Speech and Language Pathology Reference number PAR 2026/481 The University of Gothenburg tackles society’s challenges with diverse knowledge. 58 000 students and 6800 employees make the university a large and inspiring place to work and study. Strong research and attractive study programmes attract researchers and students from around the world. With new knowledge and new perspectives, the University contributes to a better future. The Speech and Language Pathology unit of the Health and Rehabilitation department has the major task of being responsible for a four-year undergraduate Speech and Language Pathology programme. The unit also gives courses on the graduate level and engages in research in the subject of Speech and Language Pathology. The unit consists of about fifteen lecturers and researchers and six doctoral students. All of these are engaged in instruction in the Speech and Language Pathology programme and may serve as supervisors for projects on the graduate and doctoral level. This research engaged in instruction in the Speech and Language Pathology programme and may serve as supervisors for projects on the graduate and doctoral level. This research focuses both on development-related and acquired communication difficulties. The unit is also commissioned by the National Board of Health and Welfare to conduct knowledge-based tests for speech pathologists from countries outside the EU who are applying for Swedish licenses. Subject area Speech and Language Pathology Subject area description Speech and Language Pathology is defined as the study of language, voice, and speech disorders, as well as swallowing disorders, and their treatment. Speech and Language Pathology as a subject area describes and explains various forms of communication difficulties resulting from language, voice, and speech disorders, how they should be evaluated and treated, as well as their effects on an individual's personality, health and quality of life. Teaching and research included in this position are to focus on developmental speech and language disorders, and thereby supplement and reinforce existing resources at the Speech and Language Pathology unit. Duties Work-related duties primarily involve responsibility for teaching on the undergraduate and graduate levels in the area of developmental speech and language disorders. This can be in the form of the degree programme for Speech and Language Pathology, as well as in freestanding courses. In addition, duties include serving as a supervisor on the undergraduate, graduate, and doctoral levels in the subject area. The position also includes serving as course coordinator, engaging in course planning, performing administrative tasks and keeping up with developments in the field. The position also involves conducting research in the subject area of the position, as well as seeking research funding from outside sources. Management/leadership responsibilities may be included. Eligibility The eligibility criteria for employing teaching staff are set out in Chapter 4 of the Higher Education Ordinance and in the Appointment Procedure for Teaching Posts at the University of Gothenburg. Eligibility requirements include a doctoral degree, demonstrated pedagogical skills, and a Swedish Speech and Language Pathology licence. Ability to teach in Swedish and English is also a requirement. Assessment criteria Assessment criteria for employing teaching staff are set out in Chapter 4 of the Higher Education Ordinance and in the Appointment Procedure for Teaching Posts at the University of Gothenburg. Pedagogical and scientific competence are given equal weight, followed by clinical competence. In addition to these three areas, administrative competence and the ability to collaborate and cooperate will also be taken into account. In the assessment of pedagogical competence, particular emphasis will be placed on documented skills and experience in teaching, supervision, and examination of Speech and Language Pathology students at the undergraduate level, as well as teaching in standalone courses within the field of developmental speech and language disorders. Experience in course coordination, course planning, and pedagogical development work is considered particularly meritorious. In the assessment of scientific competence, particular emphasis is placed on the level of independently conducted research on developmental speech and language disorders. Competence is evaluated based on the quality of the applicant’s publications in peer-reviewed journals, as well as national and international research funding obtained in competition. Experience in supervision at the doctoral level is considered a merit. In the assessment of clinical competence, emphasis is placed on clinical experience within the field of developmental speech and language disorders. Administrative proficiency in education and the ability to collaborate and engage in cooperation with particular emphasis placed on documented experience in the overall planning of courses, clinical placements, examinations, and course evaluations within Speech Pathology programmes. Prior experience in leadership assignments is likewise considered a merit, for example, serving as a member of a council or committee. See more info on the University of Gothenburgs homepage job opportunities. Göteborgs universitet | Senior Lecturer in Speech and Language Pathology

We are looking for an HR Business Partner/HR Coordinator/Recruiter for a company in Karlskrona. Start is ASAP, 6 months limited contract to begin with. This role is full-time and 75% onsite in Karlskrona and 25% can be remote. Purpose of Role The HR Business Partner (HRBP) acts as a senior, strategic partner to leaders within the Swedish organization and the international business line. The role translates global and local business strategies into relevant people strategies, action plans, and HR initiatives that enable organizational performance, capability development, and cultural alignment. The HRBP provides expert guidance across the full HR spectrum, ensuring compliance with Swedish labor law, strong collaboration with unions, and effective delivery of global HR programs. The role supports leaders in driving high engagement, sustainable performance, and a strong employee experience. Important Interfaces Internal Business Line Leadership Teams (local and international) Line Managers in Sweden Global HR Centers of Excellence (e.g TA, C&B, L&D, Talent Management) HR Operations Union Representatives (SI, Unionen, IF Metall, Ledarna) Work Environment Representatives & HSE Finance, Communications, and Site Leadership External Union organizations and employer associations Occupational Health Services (FHV) Recruitment partners and consultants External legal advisors Training and development providers Key Responsibilities and Accountabilities Translate global and local business priorities into actionable people strategies for Sweden and the international business line. Act as a trusted advisor to leaders on people, culture, organizational effectiveness, and change management. Ensure compliance with Swedish labor laws and collective agreements, including leading MBL consultations and supporting investigations, rehabilitation, and work environment obligations. Drive and facilitate strategic workforce planning, capability development, succession planning, and talent management initiatives. Lead and coordinate annual HR processes such as performance management, salary review, engagement follow-up, and talent reviews. Analyze workforce data and people metrics to provide insights and recommendations to leadership. Support organizational development, including role design, team effectiveness, and cultural initiatives. Ensure effective implementation and localization of global HR frameworks, programs, and policies. Partner with leaders and Talent Acquisition to attract, develop, and retain key talent. Promote a strong employee experience by living the company's values, shared beliefs, and leadership expectations. Main Tasks Provide coaching and support to leaders in all HR matters, including performance, development, conflict management, and employee relations. Prepare and participate in consultations and negotiations with unions under Swedish law (MBL, LAS, etc.). Facilitate career and succession planning discussions; follow up on talent pipeline actions. Coordinate and support recruitment processes in collaboration with Talent Acquisition. Lead the local implementation of people processes, global HR initiatives, and change programs. Conduct organizational assessments and support redesign where needed. Support risk assessments, support work environment initiatives, and manage rehabilitation cases together with leaders and Occupational Health. Create and facilitate workshops and training sessions (leadership, team development, performance, culture). Monitor HR KPIs (turnover, absence, engagement, competency gaps) and prepare HR dashboards. Conduct exit interviews and analyze insights for continuous improvement. Authorities Provides expert interpretation of HR policies, Swedish labor law, and collective agreements within the Swedish scope. Authorized to represent HR in union negotiations and consultations according to local governance. Recommends people-related decisions (compensation adjustments, organizational changes, performance outcomes) within defined frameworks. Approves HR transactions and documentation within authority levels set by HR governance. Leads HR-related projects and initiatives with autonomy at the P4 senior professional level. Reporting & Communication Reporting to: Sr HR Director People &Culture Communication responsibilities: Regular communication with business line leaders on HR plans, risks, insights, and progress. Clear and consistent communication of HR processes, policy updates, and global initiatives to managers and employees. Strong collaboration with global People & Culture to ensure aligned execution of HR programs. Formal documentation and reporting for employee relations, work environment actions, and union-related activities. This role requires fluency in English and very good Swedish. This is a full-time consultant position in Karlskrona through Incluso. Start is ASAP, 6 months limited contract to begin with. This role is 75% onsite in Karlskrona and 25% can be remote. Please submit your CV as soon as possible since we will review the applications on an on-going basis. For more information about this role, please contact Marianne Nilsson recruiter at Incluso.

Job Title: Arrears Executive – Part Time Working Pattern: 18 hours per week - we can be flexible to accommodate your personal circumstances, whether that means working two longer days, a combination of one longer day and shorter days, or spreading the hours across five shorter days each week Salary: £29,000 pro rata (£14,400) and up to 20% bonus and benefits Location: Chester-le-Street (Drum Industrial Estate) hybrid working after probation. 💚 Shaping the future of sustainable digital banking  Launched in 2014 as one of the UK’s original challenger banks, Tandem is proudly headquartered in the Northwest, with over 500 people working across the UK.   People join Tandem because they want to shape something meaningful. Here, you’ll use your skills to create products that empower people to make better financial choices and lower their environmental impact. We’re big enough to drive real change, small enough for every voice to be heard, and united by a shared purpose that inspires us to move forward - together.   Recognised in The Sunday Times Best Places to Work for 2024 and 2025, Tandem has also been named in The Sunday Times 100 Tech list for two consecutive years in 2025 and 2026 – a list of the fastest growing tech companies in Britain, reflective of our growing industry presence. Tandem was also awarded Investor in Customers’ Gold Standard based on customer and employee feedback and is a Certified™ Great Place to Work®.   Tandem is growing fast and helping to shape the future of sustainable banking.  Your team: Collaborators in change   Tandem is proud to offer a workplace with diverse experiences, perspectives, and backgrounds which leads to a unique company culture for our people and a better experience for our customers.  This is a key role in ensuring that the fair treatment of customers is embedded within the Operations team whilst ensuring that fair customer outcomes are consistently delivered. The purpose of the role is to support the Operations Leaders by supporting customers in financial difficulty and arrears whilst achieving departmental service levels. Upholding company standards and complying with all relevant Company and regulatory obligations (including adherence to FCA rules (including FCA MCOB and CONC rules).     Led by our Operations Director, our Operations teams are responsible for all customer contact.  The teams are the primary points of contact for customers including responding to their inbound queries during the lifetime of their mortgage or loan as well as supporting customers that are in financial difficulty and/or arrears. Our aim is to provide an exceptional service to our customers by ensuring that we have knowledgeable, well training operational colleagues to deliver the service that our customers expect of us.        Your Impact: Building a sustainable tomorrow   As an Arrears Executive at Tandem your focus will be on:  * Proactively service requests from our customers efficiently and professionally ensuring at you provide the customer with the information that they require.   * Proactively manage all customer service-related inbound communication (via telephone, correspondence, email, portal) from customers and third parties as part of the servicing and arrears management of a range of mortgage and loan products.  * Ensure regulatory transactional documentation is issued accurately and correctly in accordance with regulatory requirements (including regulatory arrears correspondence).   * Identify situations that may require specialist handling (e.g. complaints, vulnerability, fraud) and refer these where appropriate.   * Knowledge and practical application of handling customer complaints, to include identifying complaints, logging and investigating with an aim to putting a resolution in place.   * Knowledge and practical application of dealing with vulnerable customers at first point of contact to ensure their specific needs are understood and they are treated with care and consideration.   * Proactively manage accounts in arrears by completing outbound contact to establish the root cause of the customers payment difficulties and identify options to assist the customer in rehabilitating their mortgage or loan arrears.    * Negotiate with customers and authorised third parties in financial difficulty regarding how to repay their arrears taking into consideration their individual personal circumstances.   * Knowledge and practical application of completing Income and Expenditure assessments and deciding suitable forbearance options for the customer.    * Knowledge and practical application of late arrears and litigation practices.   * Ensure that all customer contact both written and verbal is conducted within Company standards, FCA regulations, Customer Complaint procedures and that the principles of TCF are upheld consistently with all customers.   * Attain and maintain own competence to Group Training and Competence Framework demonstrated by ongoing adherence.   * Proactively challenge existing processes and take ownership for implementing positive changes which are within own span of control.   * Keep up to date with all Company/regulatory changes particularly those which affect own business area.   * Actively contribute to the achievement of the Company Balance Scorecard objectives and demonstrating Company values in everything you do.   * Adherence to and promotion of a culture of treating our customers fairly to deliver fair outcomes.       We’d love to hear from you if you have:  * Previous experience in financial services (with relevant regulatory appreciation) with demonstrable success in customer service and arrears within a regulated lending environment.   * Demonstrable experience of working accounts in arrears including applying arrears forbearance options and identification of customers that are vulnerable.   * Demonstrable experience of collecting arrears for mortgages and loans with knowledge of how own and team performance affects wider Company objectives.   * Demonstrable knowledge of FCA rules (including MCOB and CONC rules), delivering fair outcomes to customers, CCA and GDPR regulations.   * A working knowledge of customer services and arrears management in a regulated, lending environment.      Rewards that reflect your value, what’s in it for you?    At Tandem, your hard work is rewarded in many ways, and we have an enhanced employee benefits package on offer from your very first day with us:     * 25 days annual leave plus 8 days Bank Holiday    * An additional day off for a ‘celebration day’ including, but not limited to, birthdays, weddings, religious holidays, graduations etc  * Buy or sell up to 5 days holiday a year  * Healthcare cash plan through Westfield Health   * Life Assurance at 3 x salary  * Electric Vehicle salary sacrifice scheme     * Cycle to Work salary sacrifice scheme and a free helmet    * Salary sacrifice Pension contribution*, 4% employee contributions matched with 4% Tandem contribution (*Subject to salary eligibility)  * Smart Tech scheme (buy goods with 0% interest)  * 10% discount on solar panels  * Tandem Hub for treats, cash back and discounts on UK retailers     * 2 days per year paid volunteering     * Free cereal, snacks and drinks in all offices  * Quarterly team social budgets  * The above is based on a full-time contract and will be pro rata accordingly.   Our Green Deal: Your Impact Amplified  A little welcome gift from us to you, we’ll plant a tree in the Tandem Grove and you can enter into our “Green Deal” below:  * Volunteer 2 days a year for charity > receive an early Friday finish   * Raise £200 per annum for charity > Tandem provide PR and marketing support   * Have renewable energy at home > receive an additional 1 day annual leave   * Drive an electric car > receive £500 towards a home charger    Ready to make your mark?   Apply now and let's pave the way to a greener world, together. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments. We will close adverts once we have received enough applications so please apply asap if you’re interested in the role.    Sourcing Model  Recruitment at Tandem works primarily on a direct sourcing model and does not accept resumes from recruitment agencies which are not on the preferred supplier list. We are not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. You can find our Applicant Privacy Policy on our Careers page.    Tandem is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.   Please be aware that background checking (including credit, criminal records and CIFAS Internal Fraud Database Checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974.

Job Title: Arrears Executive   Working Pattern: 36.25 hours per week with contractual hours stated as Monday to Saturday between 8am to 7pm (with a 45-minute lunch break). Saturday shifts take place on the last Saturday of each month, from 9:00 AM to 12:00 PM, and are worked remotely from home. Working rota to be shared by Line Manager.   Salary: up to £29,000 and up to 20% bonus and benefits  Location: Chester-le-Street (Drum Industrial Estate) hybrid working after probation.  💚 Shaping the future of sustainable digital banking  Launched in 2014 as one of the UK’s original challenger banks, Tandem is proudly headquartered in the Northwest, with over 500 people working across the UK.   People join Tandem because they want to shape something meaningful. Here, you’ll use your skills to create products that empower people to make better financial choices and lower their environmental impact. We’re big enough to drive real change, small enough for every voice to be heard, and united by a shared purpose that inspires us to move forward - together.   Recognised in The Sunday Times Best Places to Work for 2024 and 2025, Tandem has also been named in The Sunday Times 100 Tech list for two consecutive years in 2025 and 2026 – a list of the fastest growing tech companies in Britain, reflective of our growing industry presence. Tandem was also awarded Investor in Customers’ Gold Standard based on customer and employee feedback and is a Certified™ Great Place to Work®.   Tandem is growing fast and helping to shape the future of sustainable banking.  Your team: Collaborators in change   Tandem is proud to offer a workplace with diverse experiences, perspectives, and backgrounds which leads to a unique company culture for our people and a better experience for our customers.  This is a key role in ensuring that the fair treatment of customers is embedded within the Operations team whilst ensuring that fair customer outcomes are consistently delivered. The purpose of the role is to support the Operations Leaders by supporting customers in financial difficulty and arrears whilst achieving departmental service levels. Upholding company standards and complying with all relevant Company and regulatory obligations (including adherence to FCA rules (including FCA MCOB and CONC rules).     Led by our Operations Director, our Operations teams are responsible for all customer contact.  The teams are the primary points of contact for customers including responding to their inbound queries during the lifetime of their mortgage or loan as well as supporting customers that are in financial difficulty and/or arrears. Our aim is to provide an exceptional service to our customers by ensuring that we have knowledgeable, well training operational colleagues to deliver the service that our customers expect of us.        Your Impact: Building a sustainable tomorrow   As an Arrears Executive at Tandem your focus will be on:  * Proactively service requests from our customers efficiently and professionally ensuring at you provide the customer with the information that they require.   * Proactively manage all customer service-related inbound communication (via telephone, correspondence, email, portal) from customers and third parties as part of the servicing and arrears management of a range of mortgage and loan products.  * Ensure regulatory transactional documentation is issued accurately and correctly in accordance with regulatory requirements (including regulatory arrears correspondence).   * Identify situations that may require specialist handling (e.g. complaints, vulnerability, fraud) and refer these where appropriate.   * Knowledge and practical application of handling customer complaints, to include identifying complaints, logging and investigating with an aim to putting a resolution in place.   * Knowledge and practical application of dealing with vulnerable customers at first point of contact to ensure their specific needs are understood and they are treated with care and consideration.   * Proactively manage accounts in arrears by completing outbound contact to establish the root cause of the customers payment difficulties and identify options to assist the customer in rehabilitating their mortgage or loan arrears.    * Negotiate with customers and authorised third parties in financial difficulty regarding how to repay their arrears taking into consideration their individual personal circumstances.   * Knowledge and practical application of completing Income and Expenditure assessments and deciding suitable forbearance options for the customer.    * Knowledge and practical application of late arrears and litigation practices.   * Ensure that all customer contact both written and verbal is conducted within Company standards, FCA regulations, Customer Complaint procedures and that the principles of TCF are upheld consistently with all customers.   * Attain and maintain own competence to Group Training and Competence Framework demonstrated by ongoing adherence.   * Proactively challenge existing processes and take ownership for implementing positive changes which are within own span of control.   * Keep up to date with all Company/regulatory changes particularly those which affect own business area.   * Actively contribute to the achievement of the Company Balance Scorecard objectives and demonstrating Company values in everything you do.   * Adherence to and promotion of a culture of treating our customers fairly to deliver fair outcomes.       We’d love to hear from you if you have:  * Previous experience in financial services (with relevant regulatory appreciation) with demonstrable success in customer service and arrears within a regulated lending environment.   * Demonstrable experience of working accounts in arrears including applying arrears forbearance options and identification of customers that are vulnerable.   * Demonstrable experience of collecting arrears for mortgages and loans with knowledge of how own and team performance affects wider Company objectives.   * Demonstrable knowledge of FCA rules (including MCOB and CONC rules), delivering fair outcomes to customers, CCA and GDPR regulations.   * A working knowledge of customer services and arrears management in a regulated, lending environment.      Rewards that reflect your value, what’s in it for you?    At Tandem, your hard work is rewarded in many ways, and we have an enhanced employee benefits package on offer from your very first day with us:     * 25 days annual leave plus 8 days Bank Holiday    * An additional day off for a ‘celebration day’ including, but not limited to, birthdays, weddings, religious holidays, graduations etc  * Buy or sell up to 5 days holiday a year  * Healthcare cash plan through Westfield Health   * Life Assurance at 3 x salary  * Electric Vehicle salary sacrifice scheme     * Cycle to Work salary sacrifice scheme and a free helmet    * Salary sacrifice Pension contribution*, 4% employee contributions matched with 4% Tandem contribution (*Subject to salary eligibility)  * Smart Tech scheme (buy goods with 0% interest)  * 10% discount on solar panels  * Tandem Hub for treats, cash back and discounts on UK retailers     * 2 days per year paid volunteering     * Free cereal, snacks and drinks in all offices  * Quarterly team social budgets   Please note, some benefits are subject to eligibility criteria, such as passing your probation. Our Green Deal: Your Impact Amplified  A little welcome gift from us to you, we’ll plant a tree in the Tandem Grove and you can enter into our “Green Deal” below:  * Volunteer 2 days a year for charity > receive an early Friday finish   * Raise £200 per annum for charity > Tandem provide PR and marketing support   * Have renewable energy at home > receive an additional 1 day annual leave   * Drive an electric car > receive £500 towards a home charger    Ready to make your mark?   Apply now and let's pave the way to a greener world, together. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments. We will close adverts once we have received enough applications so please apply asap if you’re interested in the role.    Sourcing Model  Recruitment at Tandem works primarily on a direct sourcing model and does not accept resumes from recruitment agencies which are not on the preferred supplier list. We are not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. You can find our Applicant Privacy Policy on our Careers page.    Tandem is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.   Please be aware that background checking (including credit, criminal records and CIFAS Internal Fraud Database Checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974.