Customer Success Manager – Buyer Success (f/m/d)

As a Product Marketing Manager, you will work closely with the Product, Marketing, Customer Success, Partner and Sales teams to develop, manage and execute all the key areas of product marketing from go-to-market (GTM) to sales enablement to drive both acquisition and retention. You will need to quickly become an expert on Uberall products, our industry, our customers, our resellers, competitors and our technology partners. We are looking for someone who is particularly strong at messaging, GTM, sales enablement to contribute to the success of a high-performance marketing team.  Your responsibilities: * Build product positioning and value-driven messaging * Lead our product launches - multiple features, across multiple cross-functional stakeholders to ensure our launches are smooth, on time. * Build and deliver sales enablement to our sales teams as well as to our (branded and white label) resellers * Communicate and promote the value of the Uberall’s ecosystem (technology partners) to our prospects and customers helping us to drive pipeline and increase customer value.   * Product content creation: develop one pagers, product website pages, webinar presentations and product education materials to both direct customers and to our resellers’ network. * Build and execute initiatives to drive product usage, adoption and upsell. * Work with the head of Product Marketing to craft strong positioning and messaging, develop our use cases, refine our ICPs, buyer personas. * Understand our customers, their needs, and how Uberall products meet those needs; be one conduit for the voice of the customer across the company. * Work closely with product managers and solution consultants to deeply understand the products, its use cases and how they solve customer pain points.  * Maintain strong alignment with brand, content and growth marketing   Qualifications, Skills and Education: * 5+ years in product marketing * Proficiency in value-driven messaging * The aptitude for managing multiple product launches in a fast paced agile environment with tight deadlines and numerous stakeholders * Experience in sales enablement, especially for resellers * Excellent verbal and written communication skills * Good project management, organizational and analytical skills * Ability to multitask and prioritize in order to meet deadlines * Ability to deal with ambiguity and execute with minimum guidance * Comfortable working fully remote and independently * Highly self-motivated * B2B SaaS marketing experience preferred * Bonus points if you have experience with resellers and technology partners   What we offer:   💜 A mission with meaning and purpose At Uberall, we foster genuine connections between local businesses and people. Our diverse team allows us to win together with our partners, co-workers, and customers. Speaking of our customers, they’re some of the most recognizable businesses in the world.   😁 A truly human culture We’re famous for our culture. Uberallers live by our values. We’re open, collaborative risk-takers with a whole lot of passion and grit.   🤸🏽‍♀️ Flexibility to fit your lifestyle Want to come to an office for collaboration? We’ve got space for you in Berlin, Amsterdam, and Barcelona. We also offer co-working access in Montreal, Paris, London, LA and San Diego. Prefer to work remotely? Fine by us! Bonus points if we meet your pets in a video call. If working from another country is legally possible for you and within a reasonable time zone, we happily support work-ations.   💸  A piece of the pie Our pay & perks are competitive, and you better believe we review them on the regular to make sure they stay that way. We grow together, so of course all Uberallers are part of our long-term incentive program through VSOP/ESOP.   ♺ Emotional and intellectual connection Events and alignment sessions - YES and YES. With the team, cross-functions, regional, you name it - we love bringing people together. Uberallers share a LOT of hobbies. Whatever you’re into – reading books, baking, heavy metal, fostering kittens . . . you’ll find kindred spirits on our team.   🧘 Health and Wellness We prioritize your wellness with generous holiday time, paid parental and circumstantial leave, and individualized health and wellness opportunities depending on your location.   ⭐️ All-access pass Get immersed in Uberall from day one. Your onboarding is packed with a deep dive into our values, insights into all our departments and a chance to ask the CEO anything. We come together monthly for our town hall and product showroom so you’re always in the know.   🌵 Everyday growth We support you on your non-stop learning journey. We offer development dialogues, live workshops on topics like resilience and feedback and a Leadership Academy to make sure our leaders have all the tools to bring out the very best in teams. We also invest in your growth with a learning fund program reinforcing our commitment to fostering a culture of continuous learning.   🖥 Top-of-the-line tech MacBook Pro, magic mouse, 2nd screen . . . Need anything else? Let the People & Culture team know.   Remember our "Grow Together" value from the beginning of the ad?    We mean it.    🌵🏔✊🚀   Everything starts with getting in touch. The best way to express your interest is by applying online. One of our real, human TA Partners will be carefully reading your profile and can't wait to hear from you.   In the meantime, let our "Uberall" social account give you some real-life impressions.   👥 Diversity, Equity, Inclusion & Belonging:   At Uberall, we believe inclusion unlocks the potential of diversity. It’s right there in our number one core value – Grow Together. Sure, we’re over 400 unique people with over 50 nationalities working in 30 different countries, but we’re all Uberallers. That means we’re collaborative, open-minded and assume positive intent in everything we do. We don’t judge, and we don’t exclude.   Our flexible ways of working are designed to make sure each and every Uberaller belongs and thrives, no matter their background, abilities, or lifestyle. We don’t just think inclusion makes us stronger, we KNOW it.

DEINE AUFGABEN * Positioning & Messaging: Develop deep buyer personas in close collaboration with Product Managementand Sales, grounding every positioning decision in real customer and market insight. Build audiencespecific product positioning and messaging frameworks for AVILOO’s core offerings – FLASH Test,PREMIUM Test, and AVILOO Battery Warranty – ensuring each message resonates with its intendedaudience, whether that’s a leasing company, a vehicle dealer, or a private EV owner. * Go-To-Market Playbooks: Plan, coordinate, and drive product and feature launches from brief toexecution – aligning timelines, stakeholders, and messaging across marketing, sales, and product.Develop full GTM playbooks for new market entries (UK, Nordics, US, APAC), translating central strategyinto locally relevant launch plans. Work hand-in-hand with Sales to ensure every launch is backed by theenablement, content, and training the team needs to succeed from day one. * Sales Enablement: Create and continuously maintain a high-quality library of sales materials – includingpitch decks, one-pagers, battle cards, and demo guides – tailored to different buyer personas and salesstages. Train the sales team on product updates, new positioning, and competitive developments,ensuring reps always go to market with the most current and compelling story. Provide dedicated supportto international sales teams, adapting and localizing materials to fit specific market contexts andcustomer needs. * Market & Competitive Intelligence: Drive AVILOO’s competitive positioning: build and maintain astructured view of the competitive landscape, develop targeted battle cards, and run regular win/lossanalysis in partnership with Sales. Translate findings into actionable recommendations for product, sales,and leadership. * Voice of the Customer: Build and run a systematic Voice-of-Customer program – gathering feedback fromcustomers, prospects, and sales teams and synthesizing insights that inform both positioning and theproduct roadmap. Ensure the customer’s perspective is always represented in product and marketingdecisions. * Cross-functional Collaboration: Work closely with Corporate Marketing on product-related content(video testimonials, explainers, white papers) and with the Growth team on landing pages, paidcampaigns, and conversion-focused copy. Align with Product Management on roadmap communicationsand internal product updates. * Creative freedom in a company that is set to increase its revenue a hundredfold in the coming years. * A workplace with a true start-up mentality, flat hierarchies, and fast decision-making. * Use of cutting-edge tools and artificial intelligence for optimization. DEIN PROFIL * At least 4–6 years of experience in product marketing, ideally in a B2B SaaS, tech, or automotiveadjacent environment. * A demonstrated ability to develop product positioning and messaging that resonates with bothtechnical and commercial audiences. * Proven experience building GTM playbooks and driving successful product launches into existing andnew markets. * Strong sales enablement skills – you know how to translate product complexity into tools andnarratives that make sales teams more effective. * Hands-on experience with competitive intelligence and market research; you know how to turn datainto decisions. * Comfortable working closely with sales teams and commercial stakeholders, with a genuineunderstanding of what helps reps win. * Excellent written and verbal communication skills; you can write a crisp one-pager and a compellingpitch deck with equal confidence. * Excellent English skills; German or other European languages are a strong advantage. * Experience with multi-market or international GTM strategies is a distinct advantage. * BA/MA degree in marketing, business, communications, or a related field, or equivalent professionalexperience. * Genuine enthusiasm for electric mobility, sustainability, and the future of transportation. * Strong communication and presence, and a solution-oriented mindset. * Interest in exploring new topics. * Passion for using AI – you leverage technology to work faster, more accurately, and more efficiently. * Independent, precise, and pragmatic work style. * Team player who rolls up their sleeves when the situation calls for it. * A desire to work alongside colleagues in an office rather than alone at home WARUM WIR? * A senior product marketing role at the centre of AVILOO’s global growth strategy, with direct influenceon pipeline and revenue. * Ownership of positioning, messaging, and sales enablement across AVILOO’s core product portfolio(FLASH Test, PREMIUM Test, AVILOO Battery Warranty). * A seat at the table for product launches, market entry decisions, and GTM strategy – working closely with Product Management, Sales, and the CMO. * An extraordinary content asset to work with: nearly one million battery tests across 800 vehicle models,ready to become powerful market intelligence. * Flexible working and the freedom to shape the product marketing function according to your vision. * Reliable work-life balance – personally guaranteed by the CEO. * A performance- and team-oriented work environment where success is celebrated together. * The minimum salary for this position is € 3,954 gross/month in accordance with the Austrian IT CollectiveAgreement (full-time, 38.5h/week). Actual compensation is based on qualifications and experience andexceeds the collective agreement minimum.