Store Manager

SUMMARY OF POSITION A Store Manager is responsible for establishing and maintaining Customer Services, oversees and is accountable for the operation of a store ensuring maximum sales and profitability through sales, merchandise, inventory, expense control, human resources management, and managing operating costs and shrinkage.   MAJOR AREAS OF ACCOUNTABILITY * Recruit and train high-quality candidates. * Assess Associate performance on a regular basis. Actively manage Associate performance issues in partnership with Regional Director and HR.    * Implement and maintain customer service standards to ensure that each customer receives outstanding service by providing a guest friendly environment which includes greeting and acknowledging every customer and offering complete product knowledge. Special emphasis should be placed on the “Total solution” which means that any related products/ services the customer might need for the project should be shown.  Train and develop Associates in all aspects of the business to create a team of product experts experienced in closing the sale; direct and monitor training and development for all store personnel. * Actively monitor and improve Store performance; manage Store Metrics and develop, implement, and execute improvement activities.  * Plan and assign daily goals, tasks, and assignments. Assure proper completion through follow-up. * Maintain adherence to all Company policies and procedures through regular store management and staff meetings, store walk-through, audits, etc. * Manage store budget, monitor P&L.  Control expenses, payroll and shrink to optimize store profitability. * Maintain all merchandising standards, display presentation and signing standards. * Ensure appropriate merchandise stock levels of assortments in all departments, ensure the selling floor is adequately stocked; maintain inventory levels within budgeted guidelines. * Train and develop Assistant Store Manager in leadership of store operations.    * Develop and execute local marketing events (classes, demos, etc.) and events attracting new customers to meet sales objectives. Drive Store success in execution of company-sanctioned marketing events.  Analyze events for success factors contributing to store profitability. * Promote woodworking activities, knowledge, and awareness within the community (i.e., involvement in guilds, clubs, schools, etc.) to increase store traffic and sales.  * Comparison shop and report results; share information with Regional Director and make appropriate price recommendations. * Any other responsibilities as assigned by Regional Director. * Attendance is an essential function of this position, and we rely on all our employees to be at work during their scheduled shift. * Uphold company values of: Customer Experience, Innovation, Integrity, Teamwork, Fun.   REQUIREMENTS FOR POSITION * B.S. degree or equivalent experience in Business Administration or related field desirable. * Prior supervisory/leadership experience in a work is strongly preferred. * 1 to 3 years’ previous retail sales experience, preferably with a similar product line. * Ability to work a 50+-hour work week, including nights, weekends, and holidays as required. * MS Office skills to include Outlook, Excel, and Word * Excellent written/verbal communication skills * Knowledge of woodworking supplies and hand/power woodworking tools preferred. * Ability to motivate subordinates for top performance. * Must be able to stand for long periods of time, personally lift up to 50 lbs. on a regular basis and participate in team lifting up to 400 lbs.

Position Summary: This position is responsible for the daily retail operations & merchandising of the store including assigning and overseeing the completion of tasks and responsibilities delegated to the store team. This position will insure that all team members are delivering Helpful Customer Service to every customer.   Essential Duties: * Analyze changes that affect the store’s operation and goals. Make necessary changes and adjustments to meet and or beat expectations. * Direct the retail operations of the store within company guidelines * Establish department and store sales goals * Overall responsibility for store safety and security.  Safeguarding both assets and consistently working toward and maintaining a safe environment for customers and employees * Oversee payroll to ensure store meets goals. * Report maintenance and safety issues as they arise. * Maintain an accurate inventory, with minimal shrink. * Hire and train employees to insure maximum efficiency and productivity in all departments * Train employees to develop and maximize their talents * Supervision of Assistant Store Manager(s) and Key Holder(s) * Supervise store team to insure optimum performance and customer service * Oversee scheduling of all departments and staff, promotions, transfers and terminations as needed * Oversee vacations, holiday and sick leave schedules * Resolve employee conflicts, report any harassment, EEO, or other discrimination issues to DM and HR immediately * Schedule and Conduct monthly store meetings * Complete annual performance reviews for store team in a timely and accurate manner * Work with Merchandising team regarding price and margin maintenance and  current price inventory levels * Create in store traffic building campaigns * Adjust personnel and inventory as needed to prepare for advertising and promotional campaigns * Oversee inventory shipment and receiving * Supervise merchandise displays for maximum sales efficiency * Maintain store appearance and equipment to insure maximum sales efficiency * Oversee all daily and weekly company checklists (daily opening and closing, game changers, weekly safety checklists, and forklift safety checklists) to ensure they are completed. * Maintain good contact with suppliers as needed * Resolve customer claims and complaints in a manner that is timely, courteous and discreet * Authorize refunds in a manner that is consistent with company policy * Work with the processing of weekly hot sheets and price adjustments ensuring store bin tagging completed in a timely manner * Attend management and training meeting and conventions as needed * Participate in local civic affairs * Delegate maintenance of defective merchandise claims * Maintain safe opening and closing procedures Other responsibilities as assigned by District Manager. #rockyssince1926mgr