Store Manager for Wertheim Village

ABOUT THE COMPANY Tiger of Sweden is a Stockholm-based fashion house established in 1903 with a heritage in tailoring. For more than a century Tiger of Sweden has stood for style with purpose, dressing men and women for whom true style is about the confidence to be themselves. POSITION OVERVIEW  As a Sales Associate in Tiger of Sweden, you breathe retail and fashion business and put craftsmanship in focus. You are courageous and aspire to provide great service. You have the ability to inspire our customers and create a shopping experience above expectations, through your natural and creative ways to connect with others. You have the drive to reach the company's targets. This shows in your capacity to excel in product knowledge, service, and sales. You are a dedicated ambassador for Tiger of Sweden and have the ability to introduce every customer to our Tiger universe. As a person, you are energetic, business-minded, and determined. As a coworker, you are part of a team, cooperative, committed, responsible, and result-oriented.  TASKS AND RESPONSIBILITIES * Make sure to meet set sales targets daily through service and product knowledge. * Analyze customers’ needs, inspire and guide them to their right style, and fit. * Make sure visual guidelines are followed, and that product presentations are up to Tiger of Sweden standards. * Help, contribute, and support your team, and take responsibility for your daily work and tasks. * Actively work to increase additional sales. * Being an ambassador for Tiger of Sweden every day. SKILLS AND EXPERIENCE * Have at least one year of sales experience in high-end fashion. * Are sales-minded with a focus on exceptional customer service. * Are a positive, energetic, and ambitious team player, driven by delivering great results with an open-minded attitude. * Have a natural approach to networking and an outgoing personality. * Are effortless in building and developing client relationships. * Can work under pressure with a focus on reaching daily sales targets * Have experience with suiting and tailoring. We offer a 12 months contract for a position in full-time, approximately 40 hours per week, based in our Outlet store in Wertheim. If this sounds like the perfect fit for you? Please don't hesitate to apply by submitting a CV and a personal letter in the local language. We look forward to receiving your application. Tiger of Sweden stands against any form of discrimination and strives to be an inclusive brand and workplace. We welcome applications from all individuals, regardless of gender, sexual orientation, religion, ethnicity, race, or disability, and recruitment is purely based on skills and experience.

Position Summary: Work with District Manager and store team to ensure compliance with: * Customer service standards, Operating policies and procedures, and applicable provincial and federal legislation. * Work together with the District Managers and Store Staff to lead the store in the achievement of: * Operating efficiencies * Revenue goals * Profitability * Customer satisfaction * Responsible for sourcing, hiring, training and development of, their Store Team. Essential Duties & Responsibilities: Communication * Communications are to be professional, timely, thorough and proactive whenever possible. * All communications are to be delivered with consistency to all store team. * All customer communications are to be friendly and productive encouraging repeat business, customer satisfaction and increased sales. People Management * Ensure that trends of underperformance are formally addressed, with clear and documented performance improvement plans. * Formally recognize strong performers within the assigned region. * Manage store team in compliance with operational, legislative and Human Resources operating policies and procedures. Problem Solving * Work with store staff to resolve issues proactively and/or as they arise and report unresolved issues to the District Manager for support. Accountability * Ensure the store team performs their job to Company standards and are held accountable for non-compliance. * Prepare and deliver the daily deposit to the nearest TD Bank Job Knowledge * Know our customer by interacting with the customer on the sales floor and observing shopping behaviors, and associate/customer experience. * Understand and administer operational and HR policies and procedures and ensure compliance with them, consistently between all store team members. * Understand and effectively apply operational requirements and reports to assist in the daily operation of the store. * Have a good understanding of our business, our competitors and how we can leverage our current assets in the surrounding market to ensure long term success. Quality * Set high expectations for excellent customer service and hold the store team members accountable to the measurable results. * Ensure stores are “closing to open” and that throughout the day, clear and defined associate floor plans and management occurs to maintain visual/merchandising standards, coupled with an outstanding customer engagement culture. * Work with the store team members to ensure that the store merchandising environment is a point of differentiation aimed at getting a customer excited about the uniqueness of the offering, the possibilities that may exist, bringing product to life, inspiring a recipe of need, leading to a WOW marketing benefit. Push For Results * Drive business success through the effective use of internal reports, retail results assessments, and the development, implementation and monitoring of SMART Goals (action plans) directly geared towards team member skills development, profitability, sales growth and customer satisfaction Teamwork * Work with District Manager in the development of retail sales goals and action plans that are directly tied into measurable results and timely and consistent execution. * Work with District Managers to manage labour and vacation scheduling to budgeted models, both in hours and with the FT/PT ratio. * Work with the District Manager to ensure your store has the required staff necessary to run the store successfully in the short and long term Knowledge, Competencies & Skills: * 3-5 years’ experience as a retail manager * 3-5 years’ experience supervising and/or leading people * 3-5 years’ experience working in a retail environment (Food Retail experience is an asset) * 3-5 years’ experience servicing and resolving customer concerns * Understanding of business management fundamentals * Post-secondary certificate in business or related field an asset * Must be able to lift 50lbs ore more as required by the business * Must have both POS and cash handling experience This job requisition is for a new vacancy.