Site Reliability Engineer II

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today. We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.   The Role The Site Reliability Engineer (SRE) II is responsible for designing, implementing, and maintaining scalable and reliable systems and applications. Focus on automation, monitoring, and incident response to ensure high system availability and performance. This role will collaborate with development teams, and employ infrastructure as code principles. This role combines software development and system administration skills to enhance overall system reliability and efficiency. Contributes to capacity planning, on-call support, and documentation efforts within the organization. What Will You Do? * Builds and scales the technology infrastructure to meet rapidly increasing demand. * Collaborates with cross-functional teams to launch new features and services. * Delivers automation solutions for deployment, monitoring, management. and incident response. * Develops and improves operational practices and procedures. * Participate in incident response and resolution activities, including root cause analysis, to minimize downtime and prevent future occurrences. * Coaches more junior colleagues in techniques, processes, and responsibilities. What Will You Bring? * BA/BS Degree (4-year) relevant field such as Computer Science, Information Technology, or a related technical discipline is preferred but not mandatory. * 4-6 years In a site reliability, dev ops, or systems engineering position * Intermediate knowledge of cloud service operations, including data assurance, monitoring, alerting and notifications. * Intermediate knowledge of Infrastructure as code * Intermediate knowledge of containers and orchestration platforms * Intermediate knowledge of continuous integration and continuous delivery * Demonstrated ability to manage cloud native environments * Problem solving and decision making skills. * Intermediate proficiency programming or scripting language (e.g., Python, Bash, or Go). The ability to write and understand code for automating tasks. At AXS, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.    Pay Scale: $130,000-$145,000 Bonus: This position is eligible for a bonus under the current bonus plan requirements. Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.   *Employer does not offer work visa sponsorship for this position. There will be an in-person onsite component as part of our interview process.    What’s in it for You? * Extraordinary People – we’re not kidding! * Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world. * Development and Learning – Opportunities for learning and leveling up through training and education reimbursement. * Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.   Curious about the typical interview process for this position? Here's what to expect: * Stage 1: 20-30 min interview (Recruiter) * Stage 2: 30-min interview (hiring manager) * Stage 3: 45-min team interview  * Stage 4: 30-min Executive interview *This schedule may be subject to change.     More about AXS   AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment.  To learn more about our culture and values, visit: https://solutions.axs.com/careers/     More about AEG For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles. AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.     AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.      #LI-Hybrid

JOIN AXON AND BE A FORCE FOR GOOD. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. YOUR IMPACT As an engineer on the APX SRE CloudOps team, you will spend a significant portion of your time writing code. Our team builds the Zero Touch Platform, an internal automation platform built with Golang and Temporal (a workflow orchestration engine) that eliminates manual operational toil at scale. You will develop workflows, APIs, and services that replace what previously required human intervention with reliable, tested automation. You will also participate in on-call rotations and incident response. Understanding production firsthand gives you the context to build automation that solves real problems. This role combines significant software development with standard DevOps configuration and production ownership. Location - This role is based out of our Seattle or Boston office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success. WHAT YOU'LL DO * Develop Temporal workflows and Go services on the Zero Touch Platform that automate cloud operations at scale. * Write code that is performant, maintainable, clear, and concise. Participate in code review, design reviews, and CI/CD. * Build robust, easy-to-use foundational platforms and tools that enable engineering teams to provision services rapidly, consistently, securely, and cost-effectively. * Participate in on-call rotations and incident response. Use operational experience to identify and prioritize the next automation targets. * Debug and resolve issues in cloud-native distributed systems. * Influence and educate the engineering organization to adopt new and improved architectural patterns. * Provide robust documentation for use by engineers to promote self-service. * Take calculated risks, champion new ideas, and cultivate your craft. WHAT YOU BRING * This position involves handling of classified federal data; under federal regulations, it is open to U.S. citizens only. * 5+ years of applicable experience. * Experience managing cloud platforms such as Azure, AWS, or similar. * Experience using managed languages such as Python, Go, C#, Java, or similar. * Experience operating in Kubernetes platforms like AKS, EKS, or similar. * Experience utilizing CI/CD platforms to automate provisioning infrastructure, software builds, tests, and releases. * Experience using observability tools such as APM, logging, and metrics to assist with debugging issues. * Experience using Infrastructure as Code tools for provisioning infrastructure such as Terraform, AWS CloudFormation, or similar. * Builder-operator mindset with proven production ownership (uptime, SLOs, on-call, incident leadership). * Empathy to support the needs of software engineers. BENEFITS THAT BENEFIT YOU * Competitive salary and 401k with employer match * Discretionary paid time off * Paid parental leave for all * Medical, Dental, Vision plans * Fitness Programs * Emotional & Mental Wellness support * Learning & Development programs * Employee Resource Groups (ERGs) * And yes, we have snacks in our offices Benefits listed herein may vary depending on the nature of your employment and the location where you work.   Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers [https://www.axon.com/careers]. Base Pay Range $115,500—$164,800 USD Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com [axongreenhousesupport@axon.com] or via our Axon Privacy Web Form [https://privacyportal.onetrust.com/webform/0efc1702-9321-4119-bc9d-a06c3a1d3e4e/ca57cc26-a159-4193-9f6e-58ffe3fd2509]. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. [https://www.axon.com/candidateprivacypolicy] Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. [recruitingops@axon.com] Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes. Phishing alert:  Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process.  All legitimate job openings are listed on our official careers page at https://www.axon.com/careers [https://www.axon.com/careers].  If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com [recruitingops@axon.com].