Salesforce Technical Architect

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.  THE OPPORTUNITY At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.  We are proud of:  * The work we do and the innovation we drive  * Our values of share, care and dare  * A workplace culture that fosters creativity, diversity and autonomy  * Our borderless, global framework, which enables seamless collaboration    The Role   We are seeking a highly experienced Technical Lead with 8+ years of confirmed Salesforce platform experience to lead a product team within the SF Core workstream of a global Luxury Maison’s Salesforce CRM Factory. SF Core is the Factory’s Priority 1 workstream and its largest team, covering the Maison’s core Sales Cloud CRM — Accounts, Contacts, Leads, Opportunities, and the custom clienteling and boutique retail data model built on top of it. Operating as the senior-most technical authority within your squad and as a key technical reference across the Factory, you will set architecture direction, safeguard platform integrity, and mentor the next generation of Tech Leads — delivering robust, scalable CRM solutions that power boutique retail operations, omnichannel clienteling, and luxury client experiences across 5 continents. If you believe that great software and haute couture share the same DNA — precision, craft, and zero tolerance for defects — this role is for you.  * A curious problem solver who challenges the status quo  * A collaborator who values teamwork and knowledge-sharing  * Excited by the intersection of technology, creativity and data  * Experienced in Agile methodologies and consulting (a plus)  Role & Responsibilities Technical Leadership & Architecture:  * Own end-to-end technical strategy and implementation across multiple features and workstreams — from design to deployment to documentation. * Define and drive multi-quarter architecture roadmaps aligned with the Maison’s IS model, in direct partnership with System Architects and Enterprise Architects. * Anticipate architectural constraints and technical risks ahead of PI Planning and macro-grooming, influencing the roadmap before commitments are made. * Exercise final veto authority on fast-fixes or shortcuts that risk destabilising the Salesforce platform — quality and long-term platform health are non-negotiable. * Act as the escalation point for cross-team technical decisions and arbitrate trade-offs between squads. * Represent the Factory in architecture governance forums and contribute to enterprise-wide technical standards. Development & Code Quality:  * Guide the implementation of clean, well-tested Apex, Lightning Web Components (LWC), and platform-native code with full automated unit test coverage (TDD standard), stepping in hands-on where needed. * Define the technical strategy for automated business and regression testing across the squad. * Own the code review framework and pair programming culture; set and audit software craftsmanship standards Factory-wide. * Define and continuously improve CI/CD pipeline standards; drive automation of testing, deployment, and delivery processes. * Own the technical debt strategy — prioritise, negotiate, and drive down debt for long-term platform stability. Run Activities (20% of Capacity):  * Act as the ultimate Level 3 escalation point in the incident management chain for complex, high-severity production issues. * Oversee corrective maintenance quality — validate root-cause analyses, fixes, and documentation produced by the squad. * Arbitrate and prioritise complex change requests from analysis through delivery. * Approve and oversee sensitive data retrieval requests from Salesforce production environments. * Drive continuous improvement of the support knowledge base and incident-prevention practices. Build Activities (80% of Capacity):  * Own the technical delivery of complete project solutions (code + tests + documentation) aligned to specifications and enterprise quality standards. * Lead roadmap elaboration, effort estimation, and sprint planning across the squad, and contribute to Factory-level capacity planning. * Mentor and grow Developers and Tech Leads (C3–C4) toward technical excellence and autonomy; act as a career reference for technical talent. * Own architecture decision records, solution design docs, and technical documentation standards across the squad. * Drive alignment and standards enforcement across the broader Salesforce developer community within the organisation. Agile & Collaboration:  * Lead and actively shape SAFe ceremonies: Daily Scrum, Sprint Reviews, Retrospectives, and PI Planning. * Collaborate closely with Paris-based product teams with near-real-time business hours overlap (08:30–18:30 CET). * Own technical debt and risk tracking in JIRA; oversee incident and demand logging discipline in ServiceNow. * Proactively identify and champion automation and AI-augmentation opportunities with the Factory Manager and Enterprise Architects.   Required Skills & Qualifications Salesforce Technical Expertise:  * 8+ years of confirmed, hands-on Salesforce platform development and architecture experience, with strong depth in Sales Cloud (Accounts, Contacts, Leads, Opportunities, Campaigns). * Proven experience customising and scaling the core Sales Cloud data model for high-volume, multi-region retail or clienteling use cases. * Expert-level mastery of Apex (triggers, batch jobs, async patterns) and Lightning Web Components (LWC). * Deep expertise with Salesforce declarative tools: Flows, Process Builder, Validation Rules, and Permission Sets. * Advanced SOQL/SOSL query optimisation and governor limits mastery, including large-data-volume design patterns. * Salesforce DX (SFDX), VS Code Salesforce Extensions, and Git-based development workflows. * CI/CD tooling for Salesforce: Copado, Gearset, or equivalent deployment pipeline tools — including pipeline design and governance. * Strong Test Driven Development (TDD) discipline with high unit test coverage standards, enforced across a squad. * Advanced integration patterns: REST/SOAP APIs, Platform Events, Change Data Capture, and event-driven architecture. Engineering Practices:  * Proven track record setting and enforcing coding standards across multiple squads or a Factory-wide community. * Pair programming and mentoring culture — experienced coaching Tech Leads as well as Developers. * Ownership of technical documentation standards: architecture decision records, solution design docs, and operational runbooks. * Advanced Agile / SAFe methodology experience: PI Planning, Sprint cadences, and cross-squad backlog management. Tools & Platforms:  * Incident & Demand Management: ServiceNow. * Project & Feature Management: JIRA. * Documentation & Knowledge Management: Confluence. * Development: Salesforce DX, VS Code, Git. * Agile Framework: SAFe (Scaled Agile Framework). Soft Skills:  * Excellent English communication skills — written and spoken (mandatory). * Strong ownership mindset with proven ability to lead, influence, and mentor peers and Tech Leads. * Detail-oriented with zero-defect delivery attitude and proactive, senior-level problem-solving approach. * Experienced working with and leading nearshore/offshore teams alongside Paris-based product squads. * Comfortable operating as a technical reference and stakeholder-facing lead across the organisation.   Mandatory Certifications:  * Salesforce Platform Developer I — All profiles. * Salesforce Platform Developer II — All profiles (mandatory). * JavaScript Developer I — All profiles. * Platform App Builder — All profiles. * Development Lifecycle & Deployment Architect — Mandatory. * Integration Architect — Mandatory. Preferred Qualifications (Nice to Have):  * Salesforce Sales Cloud Consultant certification. * Exposure to Salesforce Service Cloud or Field Service Lightning (Priority 2 workstream — useful for cross-Factory collaboration, not core to this role). * Exposure to Salesforce Marketing Cloud (AMPscript, Journey Builder, Data Extensions) (Priority 3 workstream — not core to this role). * Knowledge of Salesforce MuleSoft or other middleware/integration platforms. * Extensive experience working in Luxury, Retail, or Fashion industry CRM environments. * Strong understanding of Salesforce AI capabilities: Einstein, Agentforce, or Copilot features. * Sharing & Visibility Architect certification. * Identity & Access Management certification. * Application Architect or System Architect certification (CTA track). * French language proficiency (Nice to Have — product teams based in France). If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn.  COMMITMENT TO REACHING ALL KINDS OF PEOPLE  We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.    THE BENEFITS   This is a fulltime position based in Bengaluru. Beyond a competitive compensation package, we offer:  * Flexibility, with remote and hybrid work options (country-dependent)  * Career advancement, with international mobility and professional development programs  * Learning and development, with access to cutting-edge tools, training and industry experts  Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process.     YOUR APPLICATION PROCESS Once you apply, our Talent Acquisition team will review your application. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential. ⚠️ Beware of recruitment fraud! Only engage with official Valtech email addresses ending in @valtech.com. We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.     ABOUT VALTECH Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.  At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.  At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.  Are you ready to create what’s next? Join us.

Description ABOUT THE ROLE: This is a senior, client-facing architecture role at the centre of our Salesforce practice. It is a deliberately hybrid position — part business analyst, part solution architect, part strategist — for someone who can sit with client leadership, elicit and challenge requirements, translate them into a solution design, and hold a multi-year transformation vision at the same time. You will lead delivery pods on complex Salesforce and NetSuite engagements, orchestrate the specialists around you, and run the client relationship at a senior level. A strong bias toward out-of-the-box, vanilla Salesforce is essential; custom code is the exception that must be justified, not the default. Between engagements you will help shape the practice itself — reusable patterns, hiring calibration and mentorship. Position is a hybrid role in Atlanta, Georgia WHAT YOU'LL DO – Lead solution architecture across Sales Cloud, Service Cloud and the wider platform on enterprise engagements, favouring standard, configurable capability. – Elicit, challenge and document business requirements with client stakeholders, and translate them into clear user stories and solution designs. – Own the as-is assessment and the future-state architecture and roadmap, keeping immediate stabilisation and longer-term scalability coherent. – Run senior client governance and cadence, surfacing decisions and giving leadership a picture they can plan against. – Orchestrate functional consultants and developers within the delivery pod, advising on configuration and incremental development. – Apply the practice's engineering tooling to ground assessment and remediation in evidence rather than assumption. – Contribute to practice assets, patterns and mentorship, and coordinate with client and partner architecture teams. WHAT YOU'LL BRING – Roughly 20+ years in the Salesforce ecosystem, with genuine depth across Sales Cloud, Service Cloud and out-of-the-box platform capability. – A blend of business-analysis, solution-architecture and strategy skills in one person — comfortable moving between a leadership conversation and a design decision. – A track record of documenting requirements and solution designs clearly, and of running client relationships at a senior level. – Strong instinct for vanilla-first design and the judgement to know when a deviation is genuinely warranted. – US-based, able to work in the US time zone and to travel to client sites up to around two weeks per month. NICE TO HAVE – Salesforce Certified Technical Architect (CTA) or comparable architecture certifications. – Exposure to NetSuite and to Salesforce–ERP reconciliation. – Experience across enterprise B2B environments such as manufacturing, industrial or financial services Why Ness We know that people are our greatest asset. Our staff's professionalism, innovation, teamwork, and dedication to excellence have helped us become one of the world's leading technology companies. It is these qualities that are vital to our continued success. As a Ness employee, you will be working on products and platforms for some of the most innovative software companies in the world. You'll gain knowledge working alongside other highly skilled professionals that will help accelerate your career progression. You'll also benefit from an array of advantages like access to trainings and certifications, bonuses, and aids, socializing activities and attractive compensation.