Associate, Phone Support - DACH

As a Norwegian-Speaking Customer Service Agent, you will serve as a dedicated specialist within PERGOLUX’s international support team, handling the full spectrum of customer inquiries across phone, email, and chat. As our designated Norwegian-fluent expert, customer contacts from Norway are routed directly to you to ensure our Norwegian market receives tailored, top-tier support in their native language, while collaborating cross-functionally to resolve technical issues and optimize internal support workflows. At PERGOLUX, we are driven by integrity, ambition, innovation, humility, appreciation, and unity, bringing Scandinavian-inspired outdoor living design to customers worldwide within a collaborative, growth-oriented environment. WHAT YOU’LL DO * Dedicated Customer Support: Deliver empathetic, high-quality support across phone, email, and chat, independently handling complex inquiries, VIP cases, and installation partner requests. * End-to-End Case Management: Own order and delivery issues — including returns, damages, refunds, WISMO inquiries, and claims — from initial contact through to full resolution while following localized SOPs. * Technical Troubleshooting: Diagnose and solve technical product issues using visual evidence, manuals, and deep product knowledge to provide accurate and effective solutions. * Cross-Functional Collaboration: Partner with logistics, warehouse, sales, and technical teams, maintaining precise documentation across Zendesk, Shopify, and internal tools for smooth handovers. * Knowledge & Process Optimization: Identify workflow gaps, update Help Desk resources (FAQs, macros), and mentor associate agents to raise overall service quality and efficiency. WHAT YOU’LL BRING * Language Proficiency: Fluency in Norwegian (C1+) is essential — this is the core differentiator of the role. Strong English (B1+) is required for communication with our international team. * Bonus Language: German language skills are a highly valued bonus — the combination of Norwegian, English, and German makes you a uniquely versatile addition to our multilingual CS team. * Relevant Experience: 2–4 years of customer support or technical service experience, ideally within a fast-scaling e-commerce environment. * Communication & Conflict Resolution: Outstanding written and verbal communication with active listening skills, strong empathy, and confident de-escalation abilities. * Digital & Tool Fluency: Proficiency with multi-channel ticketing platforms like Zendesk and Shopify, alongside strong multitasking abilities and SLA management. * Ownership & Continuous Improvement: Sound judgment in handling non-standard cases independently, paired with a process-improvement mindset to enhance team workflows. BENEFITS * Real Ownership – Take meaningful responsibility in your role and directly influence key business outcomes. * International Team – Collaborate with passionate colleagues across Europe, gaining exposure to diverse perspectives and ideas. * Outdoor Lifestyle Discounts – Enjoy exclusive discounts on PERGOLUX products. * Fast-Track Career Opportunities – As we scale quickly, you’ll have significant opportunities to grow into senior leadership roles. * Team Culture – Be part of regular team events and a culture that celebrates wins—big and small. * Bike Leasing Program – Benefit from a sustainable and cost-effective bike leasing option to support commuting and an active lifestyle. HOW TO APPLY We’d love to hear from you! Apply via our PERGOLUX Career Page or reach out through PERGOLUX LinkedIn.

Description Position at Trinity Property Consultants At Trinity Property Consultants, your expertise is the key to our continued success. Join us and become an essential part of an organization that values your skills and is committed to your professional growth. Guided by our core values of innovation, teamwork, excellence, and empowerment we have been creating vibrant communities for three decades and are proudly ranked among NHMC’s Top 50 Apartment Owners and Managers. We're on the lookout for passionate individuals that will elevate our vibrant culture and join us in delivering unparalleled service to our valued team members, residents, investors, and partners. Compensation : $23 to $25 hourly, depending on experience, plus opportunity to earn lease commission and lease renewal bonuses. Schedule : Monday & Tuesday, 10:00 a.m. to 7:00 p.m., and Thursday through Saturday, 10:00 a.m. to 7:00 p.m. Job Overview: When it comes to a true measure of success, one word captures the core of our purpose - community. The Concierge Associate plays a vital role in fostering a sense of community among residents and guests. As a Concierge Associate, you will be responsible for providing superior customer service to our residents, allowing us to deliver on our resident commitments of exceptional move-in, total satisfaction, express service, and personal attention. Each day will be unique, requiring an ability to prioritize, multitask, think creatively, take initiative, and employ a diverse set of skills. A Concierge Associate brings positive energy to each conversation, resolves any apartment concerns quickly and effectively, and makes everyone feel welcome and appreciated. This Concierge Associate will also support leasing activities at least two days per week, and prior leasing experience is required for the role. Job Description: Provide superior customer service Show, lease, and welcome prospective residents to the property. Guide residents through move-in, ensuring a smooth experience. Communicate effectively with community members, guests, visitors, and team members Communicate concerns of the community with community leadership Present an appearance appropriate to the image of Trinity Property Consultants Serve as a role-model by following all policies and procedures Ensure that all work has been completed in a prompt and professional manner Clerical and phone support Remove trash from lobby, amenity areas, and other community spaces daily Assist community team and/or perform assigned tasks in a timely manner Maintain a calendar of scheduled move-ins and move-outs, ensuring all freight elevator reservations are up-to-date Demonstrate ability to resolve resident complaints and direct pertinent issues and matters to the community leadership Management of incoming and outgoing packages for all carriers Additional tasks or duties assigned by Supervisor Special Requirements: Physical Demands: The team member will be regularly required to sit, stand, walk, talk, hear, and reach using feet, legs, back, arms and hands. The employee may occasionally be required to climb. Specific vision requirements include the ability to use close vision, distance vision, color vision, depth perception, and the ability to adjust focus. The employee will be required to walk for extended periods of time. Must possess the ability to detect auditory and/or visual alarms and be available to work extended/flexible hours and weekends as needed. Attendance/Travel: This position is a full-time position and may require the availability to work some nights, weekends, and occasional holidays. Regular attendance and active participation/planning at company functions and events. Essential Functions: Skills include an excellent ability to address the needs of community members, prospects and vendors. Other essential skills include, but are not limited to: Demonstrate ability to perform skills for communicating with residents, team members, and management Demonstrate ability to contribute to a team approach of serving residents and maintaining a successful community Comply with expectations as demonstrated in the employee handbook Remove trash from office areas and apartment buildings daily Maintain resident coffee and refreshment stations Responsible for reporting unusual or extraordinary circumstances regarding the property or Community Managers Handle high stress situations effectively Excellent communication skills Administrative and organizational skills Time management skills and ability to prioritize wisely Knowledge of state law as it relates to Fair Housing Qualifications: Computer Skills: Intermediate computer and internet knowledge Intermediate knowledge of MS Word, Excel and Outlook Preferred knowledge of the following software programs: Entrata, Outlook Learning and Development: Maintain a commitment to ongoing professional development and career growth through our company’s continuing education programs. Education: High school education or equivalent is required Ability to fluently read and write English, accurately perform intermediate mathematical functions and use all on-site resident management software functions Professional Experience: Minimum of one year as a Leasing Consultant in the Multifamily Industry or related field. One year of experience in a service industry is preferred. We’ve Got You Covered! Medical, Dental & Vision. We offer a free PPO-HSA medical plan (with a $1,200 annual employer contribution) to all employees outside CA. In California, employees can choose between the free PPO-HSA and HMO plan. We cover 100% of the monthly premium costs for employee dental and vision. FSA & Dependent Care options are also available. Retirement Plans. Prepare for retirement and ramp up your 401(k) savings with a 2% employer match. Eligible to enroll on the first of the month following 90 days of employment. Group Life, Long-Term, and Short-Term Disability Insurance . We provide up to $25,000 of life insurance and AD&D coverage in case the unimaginable occurs. Paid Holidays & Vacation . We offer a competitive amount of paid holidays in addition to anywhere from 2 – 4 weeks of paid vacation according to years of service. ( Available after 90 days of full-time employment) Sick Leave . We offer sick leave in compliance with state and local jurisdiction requirements. Referral Bonuses . We provide $1,000 bonus for hires made through employee referrals. Volunteer Time-Off. We offer up to 16 hours of volunteer time annually—8 hours for personal volunteer activities and 8 hours for company-sponsored events. Employee Assistant Program (EAP). That includes Health Advocate and Travel Assistance Program. Competitive Bonus & Commission Structures. We pride ourselves in recognizing hard work and goal achievement. Opportunities for Advancement . We promote from within and provide extensive professional development training, reimbursement programs and exclusive scholarship opportunities. Additional Perks. Including corporate shopping discounts, appliance discounts and lifestyle discounts. At Trinity Property Consultants, we're dedicated to a diverse, equitable, and inclusive workplace where everyone is valued, respected, and empowered to be themselves. We provide equal opportunities for all, irrespective of race, ethnicity, gender identity, sexual orientation, age, religion, disability, or other protected classes. Recognizing diversity as a catalyst for innovation we embrace each individual's unique contributions and foster a culture of belonging where everyone can thrive. Note: This job description includes the core responsibilities for Trinity Property Consultants. These duties are subject to change based on regional and organizational discretion. See more about our Company and benefits at: https://www.trinity-pm.com/join-our-team