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Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M), led by deep-tech investors Plural (whose portfolio spans fusion energy and space exploration), Relay is scaling faster than 99.98% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen Relay’s Mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone. THE TEAM • ~110 people, more than half in engineering, product and data • 45+ advanced degrees across computer science, mathematics and operations research • Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle • An intellectually vibrant culture of first‑principles thinking, tight feedback loops and relentless experimentation LIVE OPERATIONS AGENT COMPANY MISSION In the future, almost everything we consume will simply materialise on our doorsteps – what we call “e-commerce” today will simply be “commerce” tomorrow. But if we continue on today’s trajectory, the growth of e-commerce risks damaging the environment, alienating our communities, and straining the bottom-line for small businesses. Relay is an e-commerce-native logistics network. We are built from the ground up for environmental, social, and economic sustainability. By building from the ground up we are able to entirely rethink both the middle and last mile enabling us to reduce the number of miles driven to deliver each parcel, lower carbon emissions, and lower costs, all while channelling funds to community members. At the same time, we’re fixing the last broken aspect of e-commerce for consumers: delivery. As shoppers, we should have complete control over when and how we receive our purchases, and we should be able to return unwanted items as easily as we ordered them. That’s why whenever you buy from a merchant powered by Relay, you’ll be able to reschedule your delivery at any time. And if you don’t like what you ordered, at the tap of a button we’ll send someone to pick it up. To orchestrate this complex ballet, Relay relies on a wide range of technologies, from advanced routing and planning to sophisticated user experiences that guide our team members on the ground.  About the role We are looking for a motivated Live Operations Agent to support our couriers with routing and collaborate with internal teams to ensure smooth and efficient operations at Relay. You will be responsible for: * Answering inbound chats from couriers quickly and efficiently. * Delivering clear, high-quality instructions to couriers over the phone while they are on the road. * Monitoring the progress of live routes and taking action when necessary. * Intervening and organising rescue routes for unsuccessful deliveries. * Contacting couriers to fill shifts, ensuring deliveries are completed within the desired timescale at minimal cost to the business. * Communicating relevant information to the customer service and management teams. * Meeting individual daily key performance indicators (KPIs) and targets. * Updating documentation to provide the business with visibility on key metrics and information. You might be a great fit for this role if... * You have 1–3 years of experience in LiveOps or frontline Customer Service. * You have an excellent telephone manner and strong communication skills. * You’re IT-literate and confident in navigating between applications quickly. * You can work well under pressure to meet demand. * You have the ability to prioritise your workload effectively. * You're an active team player with a passion for delivering outstanding support service. * Previous live chat experience is desirable * Previous LiveOps support experience in a fast-paced environment is desirable Who Thrives at Relay? * Aim with Precision: You define problems clearly and measure your impact meticulously. * Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction. * 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience. * All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts. * People-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success. * Grow the Whole Pie: You seek out win-win solutions for merchants, couriers, and our customers, because when they thrive, so do we. If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let’s connect. Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.

WHO WE ARE  We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we’re here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks*, precious metals and commodities* they want — with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 7 million customers, making us one of Europe’s safest and most secure platforms that powers modern investing.   Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people. It’s these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go!   LIVE CHAT AGENT – ONSITE HIRING DAY | 24 JULY 2026 Vienna, Vienna, Austria Your Mission At Bitpanda, we know that amazing customer service builds trust and lasting connections. As a Live chat Agent, you’ll be the go-to person our users turn to — answering questions, solving problems, and making sure they always feel supported.   This role is the perfect way to kickstart your career in fintech if you’re fresh out of uni or just starting your journey. You’ll get hands-on experience in a fast-moving, international environment, learn directly from an experienced team, and grow your skills from day one.   Every conversation you have will help shape how people experience Bitpanda — and help you grow into the next stage of your career. 🚀 What You Will Do * Be the first point of contact for our users via live chat and tickets — always keeping your communication clear, friendly, and fast. * Help customers solve everyday issues and make their Bitpanda journey smooth, positive, and stress-free. * Share feedback and ideas with the team to improve the way we support our users and make the customer journey even better. * Work towards team goals like fast response times and high customer satisfaction while staying up to date with Bitpanda’s products and features. * Be flexible with a shift-based schedule (including evenings and weekends) — planned in advance so you can balance work and life. Who You Are * You’re an empathetic and friendly communicator who enjoys helping people and can stay calm, reliable, and positive even when things get busy. * You speak fluent English and other EU language is an advantage  * You’re curious about fintech, investing, or crypto and excited to learn more (bonus points if you already know your way around crypto wallets, DEXs, or trading). * You’re detail-oriented, dependable, and comfortable juggling multiple chats at once while still delivering clear, high-quality answers. * You thrive in a fast-paced, international environment and love working as part of a team.   IMPORTANT APPLICATION NOTICE: We’re excited to meet ambitious, driven candidates who want to make an impact! Apply as soon as possible to secure your spot for our onsite Assessment Center at Bitpanda’s headquarters in Vienna, Austria, on the 24th of July 2026.    Applications are reviewed on a rolling basis, and early applicants will have priority in securing their preferred date. Attending the Assessment Center not only gives you a clear view of the role and our culture but also speeds up the recruitment process.   Why Attend Our Assessment Center?   Joining Bitpanda’s Assessment Center is more than a step in the hiring process , t’s unique opportunity to: * Experience a fast-growing, high-impact fintech: See firsthand how one of Europe’s fastest-scaling fintech companies is reshaping how people invest and interact with money. * Learn from the best: Meet our Operations team and leadership, hear real stories of growth, and understand what makes our culture innovative, collaborative, and dynamic. * Step into a role that matters: Tackle real-life scenarios and tasks that mirror the responsibilities you would have, giving you a clear picture of the impact you could make from day one. * Kickstart your career growth: This is a fast-track opportunity to join a high-performing team, showcase your skills, and get noticed in a company where contributions are visible and valued. By attending, you’ll gain insights, hands-on experience, and connections that make this more than a typical interview,  it’s a career-launching experience in a company that’s shaping the way millions of people invest. WHAT’S IN IT FOR YOU * Flexibility to work where you thrive – Enjoy the freedom of our Hybrid working model, combining onsite collaboration and remote work, with an additional 25 days per year to work from a city or country of your choice. * Reward for your impact – Receive a competitive total compensation package aligned with Bitpanda’s pay-for-impact policy, including participation in our stock option plan. * Support for your mental wellbeing – Access confidential coaching, counselling, and mental health resources whenever you need them through OpenUP. * Time to recharge – On top of your standard annual leave, Prioritise your wellbeing with 3 additional days of paid time off to rest, reset, and recharge, available once you’ve been with us for 6 months. * Continuous learning and growth – Grow your skills and stay ahead in your career with unlimited access to Udemy’s library of online courses at your own pace. * Exclusive perks and rewards – Enjoy discounts, rewards, and perks from partners worldwide across lifestyle, wellness, tech, and travel. * Support during life milestones – Take advantage of our additional 8 weeks of gender-neutral new parent leave to welcome and bond with your new addition to the family. * Fuel and focus on-site – Pandas in Vienna, Bucharest, Barcelona, and Berlin can enjoy free onsite dining, with freshly prepared lunches and snacks to keep you fueled and focused all day long. * Recognition for your contributions – Celebrate milestones and achievements with recognition and rewards for your Tenure at Bitpanda. * Show your Bitpanda pride – Access exclusive Bitpanda-branded merchandise and gear to represent. * Connect and celebrate with your team – Join unforgettable company events, from our Winter Party in Vienna to gatherings worldwide, fostering fun, connection, and celebration        .…and even more location-specific benefits designed to make life at Bitpanda even more rewarding wherever you are.   Above all, you will have the opportunity to learn and grow as part of Bitpanda’s incredible journey towards being Europe’s future #1 investment platform. BITPANDA IS COMMITTED TO FOSTERING A FAIR AND EQUAL ENVIRONMENT BASED ON TRUST AND MUTUAL RESPECT. WE BELIEVE THAT A DIVERSE AND INCLUSIVE WORKPLACE IS PARAMOUNT TO OUR SUCCESS AND WE ARE COMMITTED TO BUILDING A TEAM THAT REPRESENTS A WIDE VARIETY OF BACKGROUNDS, PERSPECTIVES, AND SKILLS. * THESE BENEFITS MAY BE ADJUSTED AT BITPANDA’S DISCRETION AND DO NOT APPLY TO OUR INTERNSHIPS AND EXCEPTIONS TO OUR HYBRID WORKING POLICY APPLY TO TEAMS WITH SHIFT SCHEDULES OR FOR FOLKS WHOSE ROLES REQUIRE THEM TO BE IN-OFFICE (THINK: WORKPLACES TEAM OR IT).