Customer Success Manager (North America)

If you’ve been looking to join a fast-growing startup with a bold vision of a world where doing good is built into everything we do, then you’ve found the right place. Backed by General Catalyst, the same investors behind Stripe and Airbnb, we’re building something truly extraordinary. OUR MISSION Our mission at Goodstack is to revolutionize how the world does good 🌎. As a fast growth, AI-native social impact startup, we power global change through technology. We enable companies to seamlessly integrate positive impact into what they do through a unified platform while supporting nonprofits in gaining access to cutting-edge technology and finding new funding streams. Global brands, including Google, OpenAI, TikTok, LinkedIn, HSBC, Atlassian and Twilio - as well as thousands of nonprofits, including the Red Cross, Cancer Research, and Oxfam - use Goodstack to make a difference. In 2025 alone, we facilitated $5 billion in donations to good causes. But this is just the beginning. We're building the world’s leading platform that powers donations to nonprofits globally. To keep our momentum and deliver consistently high value to our partners, we need incredible people to help us on our journey – we need you 🫵 JOIN US AS A SALES REPRESENTATIVE TO HELP NONPROFITS DISCOVER BETTER FUNDING OPPORTUNITIES! We’re looking for a proactive, empathetic, and commercially curious Sales Representative to help nonprofits discover Goodstack GrantPilot. Goodstack GrantPilot is built to give nonprofits access to the kind of fundraising support many teams could never normally afford. GrantPilot is the first step in that mission: combining smart technology, targeted funding research, and a concierge-led experience to help nonprofits find and pursue more relevant funding opportunities. This is a brilliant role for someone who loves speaking with people, solving practical problems and helping mission-driven teams access opportunities they may never have found alone. AS A SALES REPRESENTATIVE, YOUR MISSION WILL BE TO: * Speak with inbound nonprofit leads and understand their goals, funding needs and readiness. * Run thoughtful discovery conversations across phone, email and video. * Help nonprofits understand how GrantPilot can support their fundraising ambitions. * Research and curate relevant funding opportunities based on each organisation’s profile. * Create a concierge-level experience from first touch through onboarding. * Keep HubSpot clean, accurate and useful. * Share customer insights with Sales and Product to improve our playbook, product and customer experience. * Help build the early GrantPilot sales motion as we learn, test and scale. AFTER 3 MONTHS, SUCCESS WILL LOOK LIKE: * You understand GrantPilot, our nonprofit customers and the funding challenges they face. * You’re confidently turning inbound interest into qualified conversations. * You’re building a healthy pipeline of engaged nonprofit prospects. * You’re creating value before the sale through useful, tailored funding insights. * You’re supporting smooth onboarding and giving customers a strong first experience. * You’re helping shape a repeatable sales playbook for GrantPilot. THIS ROLE IS A PERFECT MATCH FOR YOU IF YOU HAVE/ARE: * Based in or within commutable distance of Colorado Springs, Colorado, and are comfortable with regular in-person collaboration. * 1+ year of experience in sales, support, fundraising, partnerships or another customer-facing role. * Enjoy managing a busy pipeline and communicating across phone, email and video. * Ask great questions, listen closely and know how to spot where we can genuinely help. * Communicate clearly, warmly and with strong follow-through. * Are confident researching funding opportunities and turning information into useful recommendations. * Bring energy, curiosity and care to every customer conversation. * Are comfortable with ambiguity, pace and building things as we go. * Care about helping nonprofits succeed. * Are excited by how AI and technology can help small teams do more without losing the human touch. BONUS IF YOU HAVE: * Experience in nonprofits, fundraising, grant-writing or social impact. * Previous sales experience in a technology, marketplace or platform business. 🇺🇸 WHAT YOU CAN EXPECT UPON JOINING OUR TEAM 💰 Salary reviews and share options becoming an integral part of our growth and share in the company's success 💝 Goodstack’s Workplace Giving ⚕️Private Health Insurance 🌞 $300 Brighten your day annual budget 🤓 $1,200 Learning & development annual budget 📚 Goodstack library ⭐️ Paid days off to volunteer for non-profit causes 🎤 Paid days to attend conferences 🥳 Paid day off on your birthday! 🌴 25 days annual leave, plus paid public holidays 💙 Paid sick leave 🧘🏽 Paid wellness leave ⚖️ Flexible working hours 🖥️ WFH budget upon joining 🌳 Ecologi Carbon Offsetting 🙌 … and so much more ABOUT US Since 2017, Goodstack has been at the forefront of creating a future where good will be built into everything we do. From daily commutes to weekend activities or grocery shopping, we envision a world where creating positive change is seamlessly integrated into our everyday lives. In this future, the depth and breadth of impact we can make through everyday actions will expand dramatically – benefiting both businesses and the world. Businesses are expected to deliver on both profit and purpose and those that don’t are falling behind. We’re here to make it easy for any company, anywhere in the world, to integrate good into what they do. Doing this empowers everyone – companies, employees, consumers, and communities – to contribute to positive change and take meaningful action. Let's do this! 💜 OUR PLEDGE TO DIVERSITY, EQUITY & INCLUSION We take pride in our diverse and growing team representing 20+ nationalities across 5 continents 🌍! Our continued expansion provides us with opportunities to embrace and celebrate different backgrounds, perspectives, and experiences, essential to our success. We actively seek and welcome applicants from all walks of life, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. A team that represents the world that we are trying to support is a wiser, more knowledgeable and stronger one. We’re excited for you to bring your experience, yourself and your special lemon twist to Goodstack to propel us forward in striving to create a better world for us all. Check out our Careers Page for more details!

ABOUT THE ROLE Luminovo builds software that powers the electronics supply chain. We're bringing our European success story to North America and looking for a Customer Success Manager to own and grow a portfolio of OEM and EMS accounts across the US, Canada, and Mexico. You'll work with customers along the entire lifecycle — onboarding, adoption, renewal, and expansion. This is a pioneer role on our North American team: you'll shape how we do customer success in this market, not just execute an existing playbook. Hybrid from Austin, TX. WHAT YOU'LL DO * Own a portfolio of mid-size and enterprise accounts end-to-end: onboarding, adoption, QBRs, health scoring, and renewal * Run interactive onboarding sessions, trainings, and workshops to drive fast time-to-value * Drive net revenue retention through upsell, cross-sell, and contract expansion * Monitor customer health and engagement data to catch churn risk early * Translate customer feedback into structured insights for our product and engineering teams * Stay close to electronics industry trends and supply chain challenges affecting your accounts * Use AI tools and automation to work smarter — we build AI for the electronics industry and practice what we preach WHO YOU ARE * Customer Success or Account Management experience in B2B SaaS, with owning retention and expansion targets * Comfortable running onboarding workshops and customer trainings * Strong commercial instinct — you spot growth opportunities and aren't afraid of renewal negotiations * Analytical and data-driven in how you prioritize your portfolio * Self-directed and energized by building something new — this is a ground-floor North American role * Bonus: experience or genuine interest in electronics, manufacturing, or hardware supply chains WHY LUMINOVO * Join the North American expansion of a well-funded European scaleup with 300+ customers * Pioneer role — help shape how customer success works in a new market * AI at the core of the product, not a marketing slide * Collaborative, international team with offices in Munich, Berlin, and New York 🤓 WHOM YOU’LL BE WORKING WITH * Markus, our Team Lead Customer Success in Europe and his team * Sam, our Business & Operations Lead for North America * Matt, our Sales Lead for North America * Max, leads our Revenue Operations team and is in charge of our CRM (Hubspot), supporting you with dashboards, sequences, forecasts, and more * Mark, our Head of Marketing, to align on positioning/messaging and drive strategic growth initiatives * Our Sales and Product Team to fully understand our product roadmap, potential constraints, and share product-related customer feedback ⚡️ SKILLS, KNOWLEDGE, AND EXPERTISE Just so you know – we purposefully did not create a standard list of minimum qualifications for this role. We care much more about your motivation and ability to help us accelerate technical progress than we care just about your CV. If you're interested to find out more about why we banned requirements from our performance profiles – see here. 💬 Language requirements Fluency in English is a must for this role, because you'll be working with English-speaking customers from Canada and the US. Spanish 🇲🇽 and French 🇫🇷 fluency are a huge plus, so we can cater even better to francophone Canadian customers or customers from Mexico. 🏡 Work setup You can join our team in a hybrid setup in Austin, Texas in the United States. We have our global HQ in Munich, Germany, an established hub in NYC, and a growing presence in Austin. ✈️ Travel We regularly meet for team retreats and attend selected industry events, which means you'll be traveling occasionally. Travel expenses will of course be covered by us. ⚡️ ABOUT LUMINOVO Luminovo is the first electronics supply chain platform that unites all data, processes, and stakeholders in the trillion-dollar electronics industry. We fundamentally believe that technology is the best tool that humankind has developed to tackle the biggest challenges we face as a society today. And we want to do our share in accelerating technological progress. We bring innovations to life faster and cheaper by creating a more connected and resilient electronics supply chain. To date, over 300 active customers worldwide are working with us towards this shared goal. Supported by leading investors such as Cherry Ventures, General Catalyst/LaFamiglia, Chalfen Ventures, and others, we have raised more than €20 million. Our core principles: putting people first & building great things As a remote-first company headquartered in Munich, our brilliant team is spread across cities including Munich, New York, Austin, Calgary, Berlin, London, Valencia, Nairobi, and Verona, among others. 🌍 Our team includes a mix of product enthusiasts, people advocates, business masterminds, and engineering experts. Among us are graduates from institutions like Stanford University and the University of Cambridge, as well as talented individuals with unconventional CVs. What matters most is their drive to build great things. We provide an authentic environment based on psychological safety to empower Luminerds from various backgrounds to succeed, grow, and focus on impact. Putting people first means that we deeply care about who our employees are, what makes them unique, and what they excel at. See what employees and candidates have to say about Luminovo on kununu and Glassdoor.